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Reviews of ART HOTEL Kagoshima

3.5 out of 5
ART HOTEL Kagoshima
22-1 Kamoike-shinmachi, Kagoshima, Kagoshima-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 287 out of 753 reviews" "
Rating 8 - Good. 304 out of 753 reviews" "
Rating 6 - Okay. 115 out of 753 reviews" "
Rating 4 - Poor. 31 out of 753 reviews" "
Rating 2 - Terrible. 16 out of 753 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Marie-Sarah

Travelled with partner
Liked: Amenities, property conditions & facilities
Overall, it was a good stay. Room was fairly clean, but some furnitures were a bit dusty. The view from the balcony was simply amazing and the laundromat was easy to find, convenient and not pricey. Some members of the staff were kind and helpful whereas others seem to hate their jobs. Would recommend for a short stay on a budget.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chun Yih Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of Sakurajima, room comes with a nice balcony, quiet environment, nice hot spa downstairs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hasan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is absolutely 👍
Stayed 2 nights in Dec 2023
Response from アートホテル鹿児島　フロント on 26 Dec 2023
Thank you very much for using Art Hotel Kagoshima. We would also like to thank you once again for your valuable feedback.We are very happy to receive the compliments from our customers.We look forward to using Art Hotel Kagoshima again when you are in the area.Art Hotel Kagoshima Front

10/10 Excellent

Tomonori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for stay in Kagoshima
Great view of Sakurajima! Great price and value.
Stayed 1 night in Nov 2023
Response from アートホテル鹿児島　フロント on 16 Dec 2023
Thank you very much for using Art Hotel Kagoshima. We would also like to thank you once again for your valuable feedback.We are very happy to receive the compliments from our customers.We look forward to using Art Hotel Kagoshima again when you are in the area.Art Hotel Kagoshima Front

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I stayed at in Japan.
The worst hotel I stayed at in Japan. This hotel is extremely old, using a central air conditioning system, and you are not allowed to adjust the temperature in your room. During my stay, I had only two options: either turn on the air-conditioning system and endure an uncomfortably warm room temperature, or turn it off and open the balcony door to let in natural air, along with some smoke from other customers smoking on their balconies. In the end, the receptionist could do nothing but lend us two fans. This was the first time I stayed in a room with "air-conditioning" stated on their website, yet I could only use two fans for my two-night stay. Please avoid this hotel, as I believe there are much better options in this area.
Stayed 2 nights in Nov 2023
Response from アートホテル鹿児島　フロント on 17 Nov 2023
Thank you very much for using Art Hotel Kagoshima. We would also like to thank you once again for your valuable feedback.We apologize for any inconvenience caused regarding the facilities in your room.We will strive to improve our facilities from time to time.We look forward to using Art Hotel Kagoshima again when you are in the area.Art Hotel Kagoshima Front

6/10 Okay

Eunice

Travelled with family and small children
Liked: Staff & service, amenities
The room comes with the view of Sakurajima volcano, facing the sea which is good. However, we were not able to open the balcony door due to a hotel notice stating that there are bugs known as "stinky bugs" that are flying around the area. Air conditioner in the room is weak. Beds are still comfortable. Parking is convenient with a fee of 1000yen per night. There is a 7-eleven and family mart located opposite the hotel and about 5 mins drive to a 24hours supermarket. Overall hotel experience is average however Kagoshima is a nice city.
Response from アートホテル鹿児島　フロント on 6 Nov 2023
Thank you very much for using Art Hotel Kagoshima. We would also like to thank you once again for your valuable feedback.We are very happy to receive the compliments from our customers.We also apologize for the inconvenience caused by the insects and equipment.We look forward to using Art Hotel Kagoshima again when you are in the area.Art Hotel Kagoshima Front

8/10 Good

Paris

Travelled with partner
Liked: Staff & service
Nice sakurashima view at balcony
Stayed 1 night in Oct 2023
Response from アートホテル鹿児島　フロント on 23 Oct 2023
Thank you for your compliments. We look forward to seeing you again.

10/10 Excellent

Sayuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful harbour view!
Beautiful harbour view! Clean and spacious room.
Stayed 5 nights in Sep 2023
Response from アートホテル鹿児島　フロント on 6 Oct 2023
Thank you very much for your kind words of compliment. We look forward to seeing you again.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and great price
Stayed 1 night in Oct 2023
Response from アートホテル鹿児島　フロント on 4 Oct 2023
Thank you for your compliments.We look forward to seeing you again next time.

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real beautiful place to stay
Stayed 2 nights in Sep 2023
Response from アートホテル鹿児島　フロント on 17 Sept 2023
Thank you for your compliments.We look forward to seeing you again.

10/10 Excellent

Marjorie

Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit far from the city center and there aren’t a lot of public transportation options, but the staff was helpful in getting a taxi for us each time we went out to the city, and the taxi ride was only 10-15 minutes depending on where we went. We had a beautiful view of Sakurajima from our room and the room had 3 beds and a rollaway, perfect for our family of 2 adults and 2 kids. We had dinner at the Japanese restaurant Minato (not the teppanyaki but the Japanese food side) and it was a wonderful experience! We got a private room and the food was delicious, and the price was very reasonable. We would recommend this hotel to families that need multiple beds and to those who want to be a little farther away in a quiet area, with a great view.
Response from アートホテル鹿児島 on 18 Jun 2023
Dear Sandra,Thank you very much for your feedback.We are glad to hear of your favorable impressions of the Hotel and its premises.Thank you for staying with us.We look forward to seeing you again.Respectfully,Art Hotel Kagoshima Front Desk.

8/10 Good

Elizabeth

Stayed 2 nights in May 2023

6/10 Okay

MASAAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the coastline and Sakurajima can be seen from the window.
Stayed 2 nights in Apr 2023
Response from アートホテル鹿児島 on 30 Apr 2023
Dear customer,Thank you very much for your feedback.It is a pleasure to hear that you enjoyed the hotel location.Respectfully,Art Hotel Kagoshima Front Desk

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff; view of bay and Sakurajima from my room was unbelievable; location a little far from points of interest and train station, but location and view made up for it.
Stayed 2 nights in Mar 2023
Response from Babenko Yana on 1 Apr 2023
Dear Mr. Thomas, Thank You very much for your feedback.We really appreciate it.Respectfully,Art Hotel Kagoshima Front Desk

10/10 Excellent

SHIGERU

Liked: Cleanliness, staff & service, property conditions & facilities
It is very comfortable and relax. I will star a next time. Thanks.
Stayed 1 night in Mar 2023
Response from Babenko Yana on 1 Apr 2023
Dear Shigeru 様、We really appreciate your feedback.Thank You very much for staying us.Respectfully,Art Hotel Kagoshima Front Desk.

4/10 Poor

Kenichiro, Tokyo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great view of Sakurajima from the room. Friendly staff overall. Room/toilet and bath were dated overall. Room we stayed in did not smell good. Good buffet breakfast.
Stayed 2 nights in May 2022
Response from アートホテル鹿児島　フロント on 8 May 2022
Thank you for using ART HOTEL Kagoshima. We would like to thank you for your feedback during your stay. We are very sorry to smell in your room. We will be careful of cleaning. We will continue to improve the service of all the staff so that we can meet the expectations of our customers. If you continue to visit Kagoshima, please come back Art Hotel Kagoshima again. Thank you. Art Hotel Kagoshima Front

10/10 Excellent

Christopher

Stayed 1 night in Dec 2021

4/10 Poor

Maxence

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021
Response from アートホテル鹿児島　フロント on 15 Nov 2021
この度は、アートホテル鹿児島をご利用いただきまして、誠にありがとうございました。この度は、お客様のご期待に沿えず大変申し訳ございませんでした。お客様にご満足いただけるよう、サービスの向上に努めてまいります。お忙しい中、貴重なご意見ありがとうございました。またのご利用を、スタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Sachie

Stayed 6 nights in Sep 2021

4/10 Poor

Perry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was very difficult to get to. It is not located near subway or tram lines. On the map it appeared walkable, but took over an hour in the hot sun to arrive. The hotel is dated and in poor condition. My room had no running water in the sink. The pool access was one of t main reasons for wanting to stay, but they closed the pool at 5:30 due to corona. Since I arrived after then I had no chance to use it.
Stayed 1 night in Jul 2021
Response from アートホテル鹿児島　フロント on 29 Jul 2021
Thank you for using ART HOTEL Kagoshima. We sincerely apologize for not meeting the expectations of our customers and apologize for the inconvenience caused by our lack of explanation as one of the reasons. We will continue to strive to be a hotel where our customers can spend their time comfortably. Thank you for your valuable opinions. Art Hotel Kagoshima Front Desk

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay if you can get over the room temp
This hotel has an amazing, unobstructed view of Sakurajima which is the best part about it. The price was very reasonable and we chose to stay here because they were the only property in Kagoshima city with a pool. Unfortunately the pool and onsen were both closed because of COVID-19. The hotel is a well-appointed peak-Japan bubble hotel, probably opened in the late 1980's or early 1990's. That being said the biggest issue was that one cannot control the room temperature. The hallways in the hotel were very hot. The rooms were right at the cusp of being too warm. The staff offered a fan, which did help. I imagine if the hotel was doing better business they might be more willing to cool the hotel. I understand all businesses depending on travelers right now are suffering. I wish them the best of luck and would stay again.
Stayed 1 night in Jul 2021
Response from アートホテル鹿児島　フロント on 3 Sept 2021
Thank you for using ART HOTEL Kagoshima. We caused inconvenience to you due to the air conditioning equipment. We will refer to the opinions of our customers regarding the temperature control of air conditioning. We will continue to devote ourselves to making the hotel a comfortable place to stay. Thank you for posting your valuable opinions while you are busy. Art Hotel Kagoshima Front Staff

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from アートホテル鹿児島　フロント on 24 Aug 2020
この度はアートホテル鹿児島にご宿泊いただき、誠にありがとうございました。 今後もお客様の期待に沿えるよう、スタッフ一同サービスの向上に努めてまいります。 またのご宿泊をお待ち申し上げております。

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of Sakurajima
Staff were very helpful and hotel was super clean. Our room felt a bit tired - stained carpet and scratches in furniture. But the location was great for views of Sakurajima Very good breakfast too
Stayed 1 night in May 2020

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent view
Art hotel has big quiet rooms with balcony and beautiful view of the see and volcano. It takes 25 minutes to come to the hotel from the shinkansen railway station Kagoshima Chuo by bus 11, 16 or 32-1. The swimming pool is currently closed due to reconstruction, but there are nice walks on the jetty in front of the hotel.
Stayed 2 nights in Apr 2020

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of Sakurajima. Very helpful staff and generous breakfast. Comfy beds too.
Stayed 3 nights in Mar 2020
Response from Front staff：YANAI on 22 Mar 2020
It’s such a pleasure to read your positive evaluation regarding your stay with us. We are glad to inform you that your opinion will be shared with all our staff. We hope to have the opportunity to give you other great memories in the future. We look forward to welcoming you back soon. Best regards, Front staff：YANAI

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A. Yuen
Waking up with the scene of sakurajima every morning accompanied by pleasant buffet breakfast, I would definitely recommend it
Stayed 3 nights in Feb 2020
Response from Front staff:：YANAI on 22 Mar 2020
Thank you so much for your kind detailed evaluations about ART Hotel Kagoshima. We are happy that you loved your time with us here in Kagoshima and we’re proud to understand that we have been able to satisfy your expectations and to have the opportunity to make your stay a memorable one. We will glad, and will be a pleasure, to give you a warmest welcome back in Art Hotel Kagoshima. Best regards, Front staff:：YANAI

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Feb 2020
Response from アートホテル鹿児島　フロント　山住 on 23 Mar 2020
Thank you very much. We look forward to it again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Fabien on 28 Nov 2019
Dear guest, thank you for staying in our hotel. Thank you for taking the time to leave a review of your stay. It will help us to improve our services in the future. Thank you for your nice review. We truly hope that the next time you come to Kagoshima city, you will consider staying in our hotel again. Best regards, Front staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The property is quite a hike out but the ocean view room was great. Quite a dated hotel but clean and friendly. Enjoyed spa to myself at night with sakurajima volcano puffing away over the sea.
Stayed 2 nights in Oct 2019
Response from fabien on 28 Nov 2019
Dear guest, thank you for staying in our hotel. Thank you for taking the time to leave a review of your stay. It will help us to improve our services in the future. Thank you for your kind review. We are sorry to hear that you found the hotel a little bit dated. We will do our best to improve our hotel rooms and furniture in the future. We truly hope that the next time you come to Kagoshima city, you will consider staying in our hotel again. Best regards, Front staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with a well equipped spacious room. It even had a balcony and a fantastic view of an erupting Mount Sakurajima! The staff were brilliant, friendly and multilingual and the hotel was well served by shops closeby outside as well as one in the complex. I highly recommend this hotel for either short or long stays.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The changing room of swimming pool is too small. Can be bigger.
Stayed 3 nights in Jul 2019

10/10 Excellent

Houssay, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limited parking space, once the car park full, you will need to park at the carpark nearby, but it is not able to drive your car out after midnight.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a bit far from stations but clean and nice room with a balcony. Breakfast was great. Love the variety and the flavoured bread.
Stayed 1 night in May 2019

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A few days in Kagoshima
The staff were very welcoming and friendly. The hotel was a bit aged but the room was very comfortable. There are local convenience stores a short walk away and the airport bus drops off/picks up you next to the hotel.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Not recommended
Cleaningness was awful - dirtiest bathroom I’ve ever come across in japan
Stayed 1 night in Aug 2018

8/10 Good

Blake

Liked: Staff & service, room comfort
Pleasant stay
2 night stopover in Kagoshima. Hotel well placed to view Sakurajima volcano but about 5-6km out of town. Building ok but a little tired, likewise room and (especially) bathroom. Staff excellent, especially Mr. Shiraishi on the front desk who was very helpful and polite with a travel request.
Stayed 2 nights in Jun 2018

8/10 Good

YC, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRAFFIC TRANSPORTATION CONCERN
TRAFFIC TRANSPORTATION TO DOWNTOWN IS THE MAJOR CONCERN. HOTEL PROVIDE THE SHUTTLE BUS WILL BE HIGHLY APPRECIATED.
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2017

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Daphne, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Sea View
sizeable room with balcony and sea view, good value, clean and comfortable room even though decoration is not new
Stayed 2 nights in Jun 2017

8/10 Good

Wai Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The staff is helpful but most of them can't understand English. It will be better if free parking is provided.