Journal Square Holidays from NZ$3,378

staff very helpful with easy check in, clean rooms. essentials in the room. air conditioning worked well, bathrooms clean and functional.

Great staff. Clean rooms

Great location and very convenient, clean, modern room with lots of storage and enough space for 4 to sleep comfortably. We appreciated the kitchen that made our breakfast easy every morning. Nice and free laundry facilities (bring your own detergent). Why not 5 stars? - The room only had a built-in desk and one chair. It would be nice to put some round table and 3 more chairs there, especially that there was enough space for it. Having a full kitchen but no place to eat was a bit strange. - Communication was mixed. They never responded to my messages on Expedia (regarding early check in). I ended up finding the hotel's direct website, registered there, for which I got an SMS from a number to which I was able to text back and get response immediately. As the hotel is listed on Expedia, it would be nice if they responded to standard platform's messaging like other hotels do, without me finding out ways to contact them.

Sofá bed was very uncomfortable.

I did appreciate that the air conditioning was turned on when I arrived. However there was a faint smell of pee emanating from the A/C. Location worked. Unsure if there was supposed to be daily room cleanings as I had zero for 4 night stay (though I did not need it). Website provides little accommodation information on what to expect. The room was old and worn out. Various paint opportunities as well a a loose shower head fixture that has broken away from its seal on the wall. Bed was hard