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Reviews of The Lakes Hotel and Conference Centre

3 out of 5
The Lakes Hotel and Conference Centre
1 Country Lane Lakefield, Benoni, Gauteng

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 95 reviews" "
Rating 8 - Good. 26 out of 95 reviews" "
Rating 6 - Okay. 15 out of 95 reviews" "
Rating 4 - Poor. 5 out of 95 reviews" "
Rating 2 - Terrible. 12 out of 95 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Onke Aphelele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 2 nights in Apr 2023
Response from e rots on 18 Apr 2023
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terrible

Mohamed

Stayed 2 nights in Oct 2022

6/10 Okay

Daphene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The light in the middle were not working.I dont drink Cremora only fresh milk.E tv is boring
Stayed 1 night in Aug 2022

10/10 Excellent

Muhammad Bodhania

Stayed 1 night in Jul 2022

6/10 Okay

Daphene

Business traveller
The room did not have ilk but than again you said coffe station.Please and the water was cold it took long to get warm had to wax with vold water.not on
Stayed 1 night in Jul 2022

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, room comfort
Service? Hello??
Service was terrible! We arrived from the airport hungry for dinner to be told the restaurant is closed as well as the bar. When we asked about any nearby restaurants that are good, we were told to use UberEats. Apparently, everything at the hotel is closed when it’s not peak season which we were not told ahead of time. Also, the front desk only works business hours and won’t answer the phone even then! When we approached the desk for checkout, we heard the phone ringing and ringing but the guy at the desk made no effort to answer, and was not serving any other customers either. It’s a large room with beautiful furnishings, but the bed is hard as a rock.
Stayed 2 nights in May 2022
Response from E Rotsides on 17 May 2022
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

8/10 Good

Claude and Heather

Stayed 2 nights in Apr 2022
Response from E Rotsides on 5 May 2022
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Excellent

Josephine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant experience
The experience overall was pleasant
Stayed 1 night in Apr 2022
Response from E Rotsides on 5 May 2022
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Excellent

Gary

Stayed 1 night in Apr 2022
Response from E Rotsides on 12 Apr 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

6/10 Okay

Vivian

Stayed 2 nights in Feb 2022
Response from E Rotsides on 18 Feb 2022
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind

10/10 Excellent

Thandeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from E Rotsides on 18 Feb 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

khomotso

Stayed 1 night in Feb 2022
Response from E Rotsides on 18 Feb 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

8/10 Good

Balene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from E Rotsides on 18 Feb 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

Zerelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make sure my son and I had everything we needed. The room I was in was right at the edge of the property next to a park by the lake which didn’t feel entirely safe but at the end of the day I would recommend the hotel.
Stayed 2 nights in Jan 2022
Response from E Rotsides on 26 Jan 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Booking, what booking?
Was greeted with a booking, what booking? 30 minutes of standing and waiting for reception to figure where, what room, is room ready. Room was neat and tidy.
Stayed 1 night in Jan 2022
Response from E Rotsides on 25 Jan 2022
Thank you for taking the time to share your prestige opinion We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terrible

Kgobodi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from E Rotsides on 12 Jan 2022
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Excellent

Letebele

Stayed 2 nights in Oct 2021
Response from E Rotsides on 9 Oct 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terrible

Noluthando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Lakes Hotel
Hotel is not clean. Carpets I can't even express myself. I even had to change rooms
Stayed 1 night in Oct 2021
Response from E Rotsides on 4 Oct 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

2/10 Terrible

Dea

Stayed 2 nights in Sep 2021
Response from E Rotsides on 4 Oct 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Excellent

Sibusiso

Stayed 1 night in Sep 2021
Response from E Rotsides on 2 Oct 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

Augustin

Stayed 1 night in Aug 2021
Response from E Rotsides on 2 Oct 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terrible

Mike

Stayed 1 night in Aug 2021
Response from E Rotsides on 2 Oct 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Excellent

Uwais

Stayed 1 night in Jul 2021
Response from E Rotsides on 27 Jul 2021
Thank you for taking the time to leave us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options

6/10 Okay

Amina

Stayed 2 nights in Jun 2021
Response from E Rotsides on 1 Jul 2021
Good day We are usually known for our great customer service and attention to detail in everything that we do. Can you please specify the issue ?

2/10 Terrible

KEITH

Stayed 4 nights in May 2021
Response from E Rotsides on 29 Jun 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly at info@thelakeshotel.co.za. If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Excellent

S

Stayed 2 nights in May 2021
Response from E Rotsides on 2 Jun 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

Maditau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Evis on 17 May 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

Mohamed Wael

Stayed 1 night in Mar 2021
Response from E Rotsides on 17 May 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

Stephen

Stayed 4 nights in Mar 2021

8/10 Good

Nolwazi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from E Rotsides on 8 Feb 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from E Rotsides on 11 Jan 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Excellent

Tshegofatso

Stayed 2 nights in Dec 2020
Response from E Rotsides on 11 Jan 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Excellent

Khumbelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌
It was 👌
Stayed 2 nights in Dec 2020
Response from E Rotsides on 15 Dec 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Excellent

Phindile

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royalty
Very amazing, room spacious and clean.. beautiful view
Stayed 1 night in Dec 2020
Response from E Rotsides on 13 Dec 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

8/10 Good

Kamogelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from E Rotsides on 30 Nov 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

6/10 Okay

A

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Neutral experience
Property in need of upkeep. Tiles falling off staircases. Room stuffy. Breakfast was ok. Wifi erratic.
Stayed 1 night in Nov 2020
Response from E Rotsides on 1 Dec 2020
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Excellent

Tamra

Stayed 1 night in Nov 2020
Response from E Rotsides on 13 Dec 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great view and excellent service
Stayed 2 nights in Nov 2020
Response from Evis on 17 Nov 2020
Thank you for taking the time to leave us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options Looking forward to your next visit with us

10/10 Excellent

Nabeel

Stayed 1 night in Nov 2020
Response from E Rotsides on 30 Nov 2020
Thank you for taking the time to leave us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options Looking forward to your next visit with us Best Regards,

6/10 Okay

Sadaam

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Evis on 17 Nov 2020
We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly at Cielo@thelakeshotel.co.za. If you give us the chance, we will definitely win you back. Your feedback makes us better. 

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We will definitely go back, felt like home and the surroundings where so peaceful and staff friendly
Stayed 1 night in Sep 2020
Response from Evis Rots on 1 Oct 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Excellent

Dhavarani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay. We enjoyed everything. Staff very friendly. Will definately recommend.
Stayed 2 nights in Aug 2020
Response from Evis Rotsides on 2 Sept 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

8/10 Good

Jaycen

Stayed 1 night in Aug 2020
Response from E on 17 Sept 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Really good stay
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room.Pleasant surroundings with the lake.Staff were friendly and helpful.
Stayed 4 nights in Dec 2019

10/10 Excellent

Ajayi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and lovely staff
I was picked up from airport and taken to the hotel by lovely gentleman, I was checked in with no issues and the overall stay was perfect. All staff were polite.
Stayed 8 nights in Oct 2019

8/10 Good

Dr OWEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Break
Great mini break
Stayed 1 night in May 2019

10/10 Excellent

Jennah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location and services
Stayed 5 nights in Apr 2019