1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews of African Pride Melrose Arch Hotel, Autograph Collection

5 out of 5
African Pride Melrose Arch Hotel, Autograph Collection
1 Melrose Square, Melrose Arch, Johannesburg, Gauteng

Reviews

9.2

Wonderful

Rating 10 - Excellent. 244 out of 349 reviews" "
Rating 8 - Good. 81 out of 349 reviews" "
Rating 6 - Okay. 6 out of 349 reviews" "
Rating 4 - Poor. 6 out of 349 reviews" "
Rating 2 - Terrible. 12 out of 349 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Steve

Stayed 3 nights in Feb 2024
Response from Monicad on 28 Mar 2024
Dear Steve,Thank you for taking the time to share your experience with us. I am disappointed to note that you did not enjoy your stay with us. Should there have been any incidents that led to this, please may you reach out to us directly. We would appreciate the opportunity to rectify any service shortcomings.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location especially for dining options
Stayed 4 nights in Feb 2024
Response from Nomonde M - Guest Relations on 26 Feb 2024
Dear Momodou,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our hotel's location, especially for its dining options. We agree that our location offers a wonderful array of dining choices, and we're thrilled that it added to the enjoyment of your stay.We hope to have the pleasure of welcoming you back soon for another fantastic experience!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just keeps getting better and better - like a fine wine. Well done! I love the renovations and upgrades, and big hugs to all - Have an amazing Xmas, and I wish you all the very best for 2024! ❤️
Stayed 4 nights in Dec 2023
Response from Monicad on 22 Dec 2023
Dear Peter,Thank you for the amazing review! I am so delighted to note that you love our new lobby, we are excited to continue the project in the near future.We wish you and your family a wonderful festive period and a prosperous 2024!We cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

2/10 Terrible

Gary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monicad on 12 Dec 2023
Good day Gary,I am saddened to hear that you did not enjoy your recent experience with us. I would truly appreciate more details on what had transpired, in order for us to improve on our service delivery.I look forward to hearing back from you soonest.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Monicad on 22 Dec 2023
Dear Anonymous,Thank you for the perfect 10! I am delighted to note that you were able to have such an amazing experience with us.We all look forward to welcoming you back home soon.Warm regardsMonicaGuest Relations Manager

8/10 Good

Sandile

Stayed 1 night in Dec 2023
Response from Monicad on 12 Dec 2023
Dear Sandile,Thank you for the wonderful review! I am delighted to note that you were able to have such a wonderful experience with us.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

8/10 Good

Matthew

Stayed 3 nights in Nov 2023
Response from Monicad on 12 Dec 2023
Dear Matthew,Thank you for the wonderful review. I am delighted to note that you were able to have such an amazing experience with us.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safety is of prime concern in South Africa, and African Pride is in an island of security in Melrose Arch along with a group of stores, a mall, and many restaurants. An easy drive to Rosebank Sunday Market and the Apartheid Museum. An hour to Maropeng and Prretoria. Highly recommend!
Stayed 2 nights in Nov 2023
Response from Nomonde M - Guest Relations on 14 Nov 2023
Thank you so much for taking the time to share your positive experience with African Pride in Melrose Arch. We greatly appreciate your thoughtful review, and we're thrilled to hear that you found our hotel to be a secure haven in South Africa.Ensuring the safety of our guests is indeed a top priority, and we're delighted that you felt comfortable and secure during your stay. Melrose Arch's unique location, surrounded by a group of stores, a mall, and numerous restaurants, adds to the convenience and accessibility for our guests.We're pleased to learn that you took advantage of the nearby attractions, such as the Rosebank Sunday Market and the Apartheid Museum. It's fantastic to hear that our hotel served as a convenient base for exploring the rich cultural and historical offerings in the area.Once again, thank you for choosing African Pride in Melrose Arch, and we look forward to hosting you again soon!

10/10 Excellent

Adam

Travelled with family
Liked: Amenities
Great stay in a fun hotel
Response from Nomonde M - Guest Relations on 23 Oct 2023
Thank you for taking the time to provide feedback regarding your stay!We are delighted to see the hotel was able to provide a pleasant experience for you! We hope this means we will have the pleasure to welcome you back home in the near future!

10/10 Excellent

Nan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel very much, it was lovely inside and out. I especially enjoyed walking through the hotel doors and finding such a wonderful night life. There were many places to eat, and a live screen TV on the square made it fun to watch the soccer tournament in wide lounge chairs. Walking around the area was very entertaining as there were many sculptures and storefronts to check out. I would stay there again!
Stayed 2 nights in Sep 2023
Response from Monicad on 17 Oct 2023
Dear Nan,Thank you for the perfect 5! It is our aim as a team to provide experiences "Exactly like nothing else" and I am delighted to note that we were able to do just that!From our wonderful location, through to our amazing African Dynamism inspired artwork.We all cannot wait to welcome you back home soon.Monica da EncarnacaoGuest Relations Manager

8/10 Good

Candice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are wonderful
The staff at this hotel are wonderful. Before I stayed, I requested an airport transfer and they delivered. Check in was welcoming and efficient as was check out. The location of this hotel is great. It is in a safe area with restaurants surrounding and the Melrose Arch shopping centre a short walk away. Rooms are large, quirky and lovely. The only criticism is that the grout in the shower cubical was mouldy and the hot water took forever to appear. Rooms could possibly do with a deep clean and a little more maintenance but I recommend this hotel for its welcoming staff, quirkiness and location.
Stayed 1 night in Sep 2023
Response from Nomonde M-Guest Relations on 15 Oct 2023
Dear Candice, Thank you for the amazing review. We are grateful to have you take your time to give feedback about your stay. We pride ourselves with the level of staff service we are able to provide to our guests, so that we provide memorable experiences.We have taken your feedback about the showers and have informed the relevant departments to take necessary action to ensure no one experiences that again. We look forward to welcoming you back home in the near future!

10/10 Excellent

Paul

Stayed 7 nights in Sep 2023
Response from Nomonde M-Guest Relations on 5 Oct 2023
Dear Paul, Thank you for taking the time to rate your stay with, we truly value your feedback. We are delighted to see the hotel team was able to make your stay Exactly like nothing else, and made your stay seamless!We hope we have the honour to welcome you back home soon in the near future!

10/10 Excellent

Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Make you feel very welcome.
Stayed 1 night in Sep 2023
Response from Nomonde M-Guest Relations on 5 Oct 2023
Dear Dallas, Thank you for taking the time to rate your stay with us, we value your feedback. The team is delighted to see their service excellence making such an impression on our guests stay. We thrive to make everyone feel like we are your home away from home. With this being said, we look forward to welcoming you back home in the near future!

8/10 Good

Anagha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable boutique property in the nice neighborhood of Melrose Arch. Close to Pedro friendly shopping and restaurants Pleasant stay and staff and service
Stayed 2 nights in Sep 2023
Response from Nomonde M-Guest Relations on 25 Sept 2023
Dear Anagha, Thank you for taking the time to rate your stay with us, we value your feedback!Our prime location is one thing we always take pride in, everything is within arms reach!Our staff service sets us apart from other hotels, we are your home away from home. We look forward to welcoming you back home in the near future!

10/10 Excellent

Jose

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Monicad on 22 Sept 2023
Dear Jose,Thank you for the amazing review! I am so delighted to note that you were able to have an experience "Exactly Like Nothing Else" which is wat we strive for.We all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Kayla Jean

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Beautiful property and great accommodating staff.
Stayed 1 night in Sep 2023
Response from Monicad on 22 Sept 2023
Dear Kayla,Thank you for the amazing review! I am so delighted to note that you were able to have an experience "Exactly Like Nothing Else" which is wat we strive for.We all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check was smooth and the experience was excellent.
Stayed 2 nights in Sep 2023
Response from Nomonde M-Guest Relations on 15 Sept 2023
Dear Gina, Thank you for the amazing review! We appreciate hearing about your experience at our hotel, and look forward to providing an even more memorable stay in the future!

8/10 Good

Prudence

Stayed 2 nights in Sep 2023
Response from Monicad on 14 Sept 2023
Dear Prudence,Thank yoou for taking the time to share your thoughts with us, based on your most recent stay.I am delighted to note that you had a wonderful experience with us and we all look forward to welcoming you back soon.Monica da EncarnacaoGuest Relations Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel in Johannesburg
My go to Hotel in Johannesburg. Great staff great hotel good location
Stayed 4 nights in Aug 2023
Response from Monicad on 8 Sept 2023
Dear Paul,Thank you for taking the time to share this amazing feedback! Our aim is to provide each guest with an experience "exactly like nothing else" and I am delighted to note that you experienced just that.We all look forward to welcoming you back home soon.Monica da EncarnacaoGuest Relations Manager

8/10 Good

John-Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good value for the money spent. Service for the most part was very good. No major issues to point out.
Stayed 2 nights in Jul 2023
Response from Monicad on 8 Sept 2023
Dear John-Michael,Thank you for the amazing feedback! I am delighted to note that you were able to have an experience "exactly like nothing else" with us and we all look forward to welcoming you back home soon.Monica da EncarnacaoGuest Relations Manager

10/10 Excellent

mercedez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was my 1st solo experience and I must say I had an amazing time. Mr. Dingaan made sure my trip went smoothly and took the extra mile to ensure I had the most amazing experience. Mr. Dingaan was an absolute delight and I'm very thankful our path encounter. He was the highlight of my trip. I can't thank him enough. Also, all the other hotel staff I encounter was very kind in helpful. From Ms. Pretty at the Front Desk, The waitress Tanya, and many more names I cant recall. I hope to visit again one day soon. I will refer this hotel to my friends and family who plans to visit South Africa in the near future.
Stayed 5 nights in Jul 2023
Response from Monicad on 1 Aug 2023
Dear mercedez,Thank you for the amazing review! I am delighted to note that you were able to have such a memorable stay with us! It is our aim for all guests to have an experience "exactly like nothing else" when staying with us and it seems like you experienced just that.Your kind words will be shared with Dingaan,Pretty, Tanya and the entire team.We cannot wait to host you back once again.Warm regardsMonica da EncarnacaoGuest Relations Manager

2/10 Terrible

Muhammad Hassen Raza

Stayed 1 night in Jul 2023
Response from Monicad on 19 Jul 2023
Dear Muhammad Hassen Raza,I am disappointed to note that you were unhappy with your stay with us. Unfortunately, you have not left any details, please may you reach out directly to us on property to advise why you did not enjoy your stay with us.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Paul

Business traveller
Great staff and facility
Stayed 1 night in Jul 2023
Response from Nomonde M-Guest Relations on 11 Jul 2023
Dear Paul, Thank you for taking the time to rate your stay with us, we value your feedback. The team takes pride on their amazing service they were able to provide to you during your stay, and hope this means we will be welcoming you back home soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
We had a two night stay the hotel was absolutely lovely, staff were excellent, rooms were super clean and well equipped, with comfy beds. The breakfast was excellent with a lot of good options for every tastebud.
Stayed 2 nights in Jun 2023
Response from Monicad on 11 Jul 2023
Dear Jessica,Thank you for the perfect 10! We strive on a daily basis to achieve this and it is always so rewarding when we do.I am delighted to note that you were able to enjoy it all, from our delicious breakfast to our well-appointed rooms. Noy forgetting our amazing team of associates.We all look forward to welcoming you back, for yet another memorable experience soon.Monica da EncarnacaoGuest Relations Manager

10/10 Excellent

Jun

Stayed 1 night in Jun 2023
Response from Monicad on 11 Jul 2023
Dear Jun,Thank you for the perfect 10! We strive for such amazing feedback in all we do and are thrilled when we are able to accomplish.I am delighted to note that you were able to have such an amazing experience with us and we all look forward to welcoming you back soon.Monica da EncarnacaoGuest Relations Manager

10/10 Excellent

MAKOTO

Stayed 3 nights in Jun 2023
Response from Nomonde M-Guest Relations on 18 Jun 2023
Dear Makoto, Thank you for this amazing review! We are thrilled to see that you had an amazing stay, and look forward to welcoming you back to the African Pride hotel in the near future!

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, property conditions & facilities
Welcoming, friendly staff. Nothing was too much trouble. Please congratulate your staff
Stayed 5 nights in Jun 2023
Response from Monicad on 12 Jun 2023
Dear Christine,Thank you for the amazing review! We do our utmost to provide each and every guest of ours with an experience "exactly like nothing else" and I am thrilled to note we were able to do just that.I will be sure to share your wonderful words with the entire team and we all cannot wait to welcome you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many happy returns
This is still my favorite hotel to stay at in Johannesburg. I have been staying there since it opened multiple times per year. The staff is amazing. Service excellent. Rooms very comfortable. I do notice, however, that the hotel is in need of a little update, as it is showing a little wear. However, I already have my next reservation in.
Stayed 2 nights in May 2023
Response from Nomonde M-Guest Relations on 3 Jun 2023
Dear Craig, thank you for being part of the amazing 20 years that this hotel has seen. We also appreciate the loyalty you have shown to the hotel, even after noticing the hotels condition. We are working on room improvements, and hope you still give us the same loyalty after the face-lift!Have an amazing day further, and always look forward to welcomin you back home!

8/10 Good

Joy

Stayed 6 nights in May 2023
Response from Nomonde M-Guest Relations on 3 Jun 2023
Dear Joy, Thank you for taking the time to rate your stay with us, we value your feedback!The team is thrilled to see that you had such an amazing stay with us, and our team is honored to see how their level of staff service affects our guests stay.Have an amazing day further!

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a nice hotel but the room was too cold, not heating services and I was freezing.
Stayed 3 nights in May 2023
Response from Nomonde M-Guest Relations on 3 Jun 2023
Dear Rosanna, Thank you for taking the time to rate your stay with us, we value your feedback. It is unfortunate that the temperate of the room had an impact of your stay, and would like to extend our apologies for that experience. I have added a note onto your personal profile, for your future stays rom allocation to be on the warmer side of the hotel and place courtesies in your room that will assist in keeping the room warm. I hope this gives you reason to make your way back home soon!

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Have very friendly and helpful staff. Nice vibe in hotel.
Stayed 6 nights in May 2023
Response from Monicad on 17 May 2023
Dear Barry,Thank you for the wonderful review! I am thrilled to note that we were able to impart an experience "exactly like nothing else" during your stay with us.We all look forward to welcoming you back to African Pride Melrose Arch Hotel, Autograph Collection soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Peter Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the new soap dispensers in the shower - nice touch. The room service - Greek Salad was a 12/10.
Stayed 4 nights in May 2023
Response from Monicad on 17 May 2023
Dear Peter,Thank you for your amazing review! We are trying our utmost to reduce our carbon footprint as best we can, and love that you enjoyed it.I will be sure to share your feedback regarding the Greek Salad with our Executive Chef, he will be thrilled.The entire African Pride Melrose Arch Hotel, Autograph Collection team looks forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Feroza Hanware

Stayed 3 nights in Apr 2023
Response from Nomonde M - Assistant Guest Relations Manager on 5 May 2023
Thank you for the amazing review, Feroza! The team is delighted to see that you had such a memorable stay, and look forward to welcoming you back home in the near future.

10/10 Excellent

YANN

Stayed 3 nights in Apr 2023
Response from Monicad on 21 Apr 2023
Dear YANN,Thank you for the 10/10 rating!I am so excited to see that we were able to provide you with an experience "exactly like nothing else" and we all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

2/10 Terrible

Dale

Stayed 1 night in Apr 2023
Response from Monicad on 20 Apr 2023
Dear Dale,I am disappointed to note that we were not able to mmet your expectations on this occasion.I have reached out via email for further details and would truly appreciate more details on where we went wrong.I look forward to hearing back from you.Monica da EncarnacaoGuest Relations Manager

10/10 Excellent

Kweku

Stayed 3 nights in Mar 2023
Response from Monicad on 7 Apr 2023
Dear Kweku,Thank you for taking the time to review your most recent stay with us. We truly value all feedback received from our esteemed guests.I am delighted to note that you had such an exceptional stay with us.The entire African Pride Melrose Arch Hotel, Autograph Collection team look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was excellent. Wish we would have had longer time to stay here.
Stayed 2 nights in Mar 2023
Response from MonicaD on 7 Apr 2023
Dear Shelly,Thank you for taking the time to share this amazing feedback with us. We truly value all feedback received from our esteemed guests.I am delighted to note that you were able to have such a wonderful stay with us and that all staff provided you with exceptional service.We at the African Pride Melrose Arch Hotel, Autograph Collection, all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Janeille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Monicad on 24 Apr 2023
Dear Janeille,Thank you for the amazing 5/5! I am so thrilled to note that you had an experience "exactly like nothing else" with us and we all look forward to welcoming you back soon.Warm regardsMonica da EncarncaoGuest Relations Manager

10/10 Excellent

Per-Ivan

Stayed 1 night in Mar 2023
Response from Monicad on 7 Apr 2023
Dear Per-Ivan,Thank you for taking the time to share your thoughts with us after your stay. We truly value all feedback received from our esteemed guests.I am delighted to note that you were able to have such an exceptional stay with us.We at the African Pride Melrose Arch Hotel, Autograph Collection, all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

Dale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly, courteous and helpful. I would like to point out specific staff, but they are all incredibly professional. Sinethemba at the front desk and Jabulani in the waitstaff/restaurants were especially outstanding.
Stayed 6 nights in Feb 2023
Response from Nomonde-Guest relations on 21 Mar 2023
Dear Dale, Thank you for this amazing review! We will ensure that they see the results of their amazing work!We look forward to welcoming you back in the near future

2/10 Terrible

Kristin

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
We checked in, went to our room and checked out. The room was ugly and dirty. They are still trying to charge us for that night. We moved to the other Marriott Melrose Arch up the street. It was excellent.
Stayed 2 nights in Feb 2023
Response from Nomonde - Guest Relations on 21 Feb 2023
Dear Kristin, Thank you for taking the time to rate your stay with us, we value your feedback. We are sad to see you did not have a great experience with the state of the room you checked into, and found the room is ugly. We however are appreciative that you went over to our sister hotel and had a better experience there

6/10 Okay

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel but I lost interest when I fell getting into the pool(no railing) and busted my knee open and they could not get to the 1st aid kit. Why would they put it in a locked box and not have the key
Stayed 2 nights in Feb 2023
Response from Nomonde - Guest Relations on 21 Feb 2023
Dear Courtney, Thank you for taking the time to rate your stay with us, we value your feedback. I am pleased to see that you like the hotel but we seemed to have fallen short on taking care of you when you needed us the most. Please be assured we have taken note of this shortage and have made sure there is an updated box that is not locked at the pool area

10/10 Excellent

Laura

Stayed 3 nights in Jan 2023
Response from Nomonde - Guest Relations on 10 Mar 2023
Dear Laura, Thank you for this amazing review, and for taking the time to comlete the review!We look forward to welcoming you back home soon!

10/10 Excellent

wendy

Stayed 3 nights in Jan 2023
Response from Nomonde - Guest Relations on 10 Mar 2023
Thank you for this amazing review, Wendy!We hope this means that we will be seeing more of you at the hotel!

10/10 Excellent

Oladimeji

Stayed 2 nights in Jan 2023
Response from Nomonde - Guest Relations on 3 Feb 2023
Dear Oladimeji, Thank you for taking the time to complete this survey about your stay, we value your feedback. The team is thrilled to see you had such a pleasant stay; we pride ourselves in the staff service that the team is able to our guests to ensure you all have a memorable stay. We look forward to welcoming you back to the hotel in the near future!

4/10 Poor

tom

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2023
Response from Nomonde - Guest Relations on 3 Feb 2023
Dear Tom, Thank you for taking the time to rate your stay with us, we value your feedback. I would like to enquire about your experience at the hotel that lead to the rating of 4/10. We would definitely like to get the opportunity to rectify the incident that let to this rating.

10/10 Excellent

Scott, Mankato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Monicad on 12 Dec 2023
Dear Scott,Thank you for the amazing review! I am delighted to note that you were able to have such an amazing experience with us.We all look forward to welcoming you back to African Pride Melrose Arch, Autograph Collection soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 Excellent

BRIAN

Stayed 2 nights in Dec 2022
Response from Nomonde Magaga - Assistant Guest Relations Manager on 6 Jan 2023
Thank you for this amazing review, Brian! We are pleased to see you had amazing stay with us, and look forward to hosting you again in the near future!

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my review as a hotels.com gold member who travels a lot around the world. The hotel it’s self is great, the staff are always friendly and always helpful. The location is why I always stay here. It’s in Melrose Arch so it is super safe with shops and lots of places to eat. I have never stayed in the summer and although they do have generators for load shedding the rooms get hot very very fast. Since load shedding is not something that is going away anytime soon I would suggest bringing a small usb fan because the room will get very hot very fast. That and the fact that the bar closes at 10:30 are my only issues with this hotel. It’s a great jump off hotel as you hop around the country. I love it and will be back!
Stayed 3 nights in Dec 2022
Response from Nomonde Magaga - Assistant Guest Relations Manager on 6 Jan 2023
Thank you for this amazing review, Justin. We are pleased to see you had yourself such a fantastic time at our hotel and the fact that you are going to come back again and again and again. We look forward to welcoming you back in the near future

4/10 Poor

Gaurav