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Reviews of Mount Zion Boutique Hotel

4.5 out of 5
Mount Zion Boutique Hotel
17 Hebron Road, Jerusalem

Reviews

8.2

Very good

Rating 10 - Excellent. 215 out of 520 reviews" "
Rating 8 - Good. 191 out of 520 reviews" "
Rating 6 - Okay. 66 out of 520 reviews" "
Rating 4 - Poor. 35 out of 520 reviews" "
Rating 2 - Terrible. 13 out of 520 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Mt. Zion Boutique
The stay was very comfortable. The staff was courteous, and professional.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from . on 5 Nov 2019
.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The location was good, it is barely 13 minute walk to both Jaffa Gate and Zion Gate, so the center of everything is just there, that is uneatable about the hotel.
Stayed 6 nights in Oct 2019
Response from Tarek on 5 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location near dining and all attractions !
Stayed 2 nights in Oct 2019
Response from tarek on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, very very close to the Old City. Excellent food. Staff so kind and helpful. Loved it!
Stayed 4 nights in Oct 2019
Response from tarek on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views ! Super location to the Western wall, the Menachem Begin museum , Yemin moshe and downtown jerusalem Five star all around !
Stayed 3 nights in Oct 2019
Response from tarek on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel looking at the walls of old Jerusalem. The hotel has an interesting history of it own. We plan to stay at Mount Zion Boutique hotel again next year.
Stayed 3 nights in Sep 2019
Response from tarek on 29 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very poor condition hotel...very old and very pricy
Stayed 1 night in Aug 2019
Response from tarek on 29 Aug 2019
Thank you for your feedback. I apologize that we did not meet with your expectations at this time.I hope that you will give us a second chance to prove to you that we can be so much better

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended. nice crew, clean rooms. good breakfast.
Stayed 1 night in Aug 2019
Response from tarek on 27 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Elise

Liked: Cleanliness
"Boutique Hotel" is a Misnomer
It's a great location, being about a 20 minute walk from the Old City. But, the hotel lacked the niceties that I've found at other places. We had to ask to have additional shampoo, soap, etc, and the items were left hanging in a bag on our door. The beds were made in a short-sheeted style, which was annoying. There wasn't coffee or water available in the lobby, as we had in our hotel in Tel Aviv. On the plus side, the breakfast was delicious, although the service was not good. The hotel staff ranged from horrible to phenomenal (one young man who went the extra mile for us.) The pool is big and is good for swimming laps if that's important to you. I would not call this place a "Boutique Hotel." Granted, it's not the US, I realize, but we stayed in a more modest, less expensive hotel in Tel Aviv that had many more "bells and whistles" than this place.
Stayed 3 nights in Aug 2019
Response from tarek on 18 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nicola

Liked: Staff & service
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a charming hotel with gorgeous views and a beautiful pool not typical for this category, which is let down by poor maintenance and housekeeping staff and one particularly surly front desk clerk. We come back for its location which is convenient for us, the local feel of the historic parts of the complex, the great breakfasts, and always ponder why they don't prioritize better maintenance of the property and higher standards of cleanliness. Thiere was a particularly unspeakable situation greeting us in our bathroom which was grudgingly addressed without it occurring to anyone to offer an apology. Additionally those booking through Expedia may find themselves treated as second class citizens by the aforementioned surly front desk clerk, who denied the hotel's acknowledgement and undertaking to accommodate our request for an early check in withe the statement that they'd never accommodate such a request from an Expedia booker, notwithstanding being shown the email from the hotel on my phone. Notwithstanding, we enjoy this hotel and appreciated being upgraded to a suite, but wish the management would inculcate some values of customer service in the staff.
Stayed 5 nights in Jul 2019
Response from tarek on 12 Aug 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel said that there was no problem finding public parking nearby. Luckily someone from Jerusalem helped us park our car and "not nearby". We were very surprised to find out that breakfast was not included..
Stayed 1 night in Jul 2019
Response from tarek on 12 Aug 2019
Thank you for your feedback. I apologize that we did not meet with your expectations at this time.I hope that you will give us a second chance to prove to you that we can be so much better.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mount Zion is in a great location, beautiful property and very friendly staff.
Stayed 3 nights in Jul 2019
Response from tarek on 30 Jul 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from tarek on 30 Jul 2019
Thanks for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Beautiful boutique hotel, great location, walking distance to the Old City and other parts of Jerusalem
Stayed 3 nights in Jul 2019
Response from tarek on 30 Jul 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

ROY, Alotau

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is very nice. It is near the old city so one can walk from there. However, don’t stay at this hotel if you expect good service or staff to be pleasant. During our stay only one member of staff was helpful. The front desk deserve the trophy for worst service and disgusting customer service. We arrived early and no attempt was made to get us a room. We were told to wait until 3pm. Okay that is the rules but it was the attitude of the staff that stood out. Checking out was worse. We had a late checkout but the staff said we didn’t. I had to show them the print out from Expedia. Then they reluctantly agreed. However we had cleaners constantly knocking on the door asking when we were leaving the room. When we eventually left, the guy on the reception was so obnoxious. He never said thank you just gave us the bill and then dumped the change on the counter. Horrible staff. Choose another to stay as it is not worth the money.
Stayed 2 nights in Jun 2019
Response from tarek on 30 Jun 2019
Thank you for your feedback. I apologize that we did not meet with your expectations at this time.I hope that you will give us a second chance to prove to you that we can be so much better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We Stayed here 12 years ago and it was great. Now it seems like the staff doesn’t care at all. Service was poor the sheets on the bed didn’t fit or torn. The hotel is situated for a perfect view but the windows were filthy. The staff were downright argumentative, not a pleasant experience at all.
Stayed 1 night in May 2019
Response from tarek on 21 May 2019
Thank you for your feedback. I apologize that we did not meet with your expectations at this time.I hope that you will give us a second chance to prove to you that we can be so much better.

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
History and a good hotel too
An amazing landmark, the Mount Zion is a monument in itself, having been a hospital, as well as a place where Israeli fighters dug in in 1948. The view from the hotel is breathtaking. Their breakfast buffet is one of the 3 best in the country. The Hammam seems like it has travelled through time. You almost expect to see a sultan dropping by.
Stayed 2 nights in Apr 2019
Response from tarek on 29 Apr 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

6/10 Okay

Judith

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay again
The location next to the old city was amazing . The building was an old hospital. But the overall cleanliness was poor built up grime on the corners of stairs and tiled floors esp in the bathroom and dust in areas that you could write your name in. Our stay started well with a bottle of wine and water but then the glasses and empty bottle stayed in the room for 4 days until we placed them outside . The breakfast was lovely and Ali the omelette chef was great. We carried our bags down and up the 2 flights of stairs as the area that we were in only had the lift going from 6th to 5th floor ...saying all that over all it was a great stay , would I stay there again no I think there are cheaper and more modern places with just as good views of the old city.
Stayed 4 nights in Apr 2019
Response from tarek on 29 Apr 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from . on 29 Apr 2019
.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here 2 years ago with excellent service room and cleanliness on the 6th floor. However this time I was told I was put in an upgraded room being here before I knew it was not an upgraded room. When I called they said I would have to come to desk next day I said I can not due to tours they would have to call me and they agreed no call and service was poor the next day when I spoke to the manager after making other arrangements and I was leaving she said she would not refund the week I would not sign because before we were told 2night charge only from another manager before her. No water glasses or tea in room when we called not brought. called expedia and they tried 3 x to call hotel to talk to them and hotel did not answer. Told hotel and they said expedia never called and i would have to pay whole week after 2 nights. Due to many Holidays they were busy but should be used to this shabbat check in. After this conversation no transportation help outside and all cabs said they were in prayer.. started to be the first unsafe feeling I have ever had in Jerusalem 2 girls standing outside 10 cabs accross the street not wanting to give us a ride. I had to call an uber and convince him as well to take us something did not feel right.
Stayed 8 nights in Apr 2019
Response from tarek on 21 May 2019
Thank you for caring and for taking the time to write this feedback. I apologize that we did not meet your expectations .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

CarlosAragon, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the professional service of the staff. The proximity to the Old City, Train Station, Restaurants. I enjoyed their breakfast buffet with the variety of food and my favorites. In all it was the perfect hotel, for a perfect Holly Week.
Stayed 6 nights in Apr 2019
Response from Tarek on 23 Apr 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots of charm! The amenities were excellent as was the service.
Stayed 1 night in Apr 2019
Response from tarek on 22 Apr 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 10 min walk from old town, excellent views from the property
Stayed 5 nights in Apr 2019
Response from tarek on 18 Apr 2019
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our delux room is pretty spacious. I just wished they put a desk in the room. The room has a small round table with cookies there, which is very nice, but you cannot type on your laptop there. Decorations in the room and the property are wonderful.
Stayed 3 nights in Feb 2019
Response from Tarek on 19 Mar 2019
Thanks for staying with us. We appreciate your feedback and we'll work hard to fix the issue you experienced Hope to see again in the future

6/10 Okay

inbal

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice
Great service location and welcoming. Had a very tasty pizza
Stayed 1 night in Jan 2019
Response from tarek on 29 Jan 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing.location and views Clean and quiet hotel Great amenities
Stayed 1 night in Dec 2018
Response from tarek on 1 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, old fashioned ambience. Staff very much sought to please.
Stayed 7 nights in Dec 2018
Response from tarek on 18 Dec 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

8/10 Good

Rich, Longmeadow Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time we stayed there - Great location and great price
Stayed 5 nights in Dec 2018
Response from tarek on 18 Dec 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the location, central but not too central. We love the ambience of a hotel with character. We love the view of The Old City Of Jerusalem! We love that the staff know us and do their best to accommodate us! The rooms could do with sprucing up a bit but this in no way deters us from staying at The Mount Zion. We can't wait to go back....
Stayed 2 nights in Nov 2018
Response from tarek on 18 Dec 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2018

10/10 Excellent

Floshel, Montreal , Qc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very good location near the old City and other central areas, excellent breakfast , Turkish Bath, whirlpool and swimming pool (closed mid Oct). One small negative for me is that the gym opens up only at 8 AM which is a little late from my taste.
Stayed 4 nights in Oct 2018
Response from tarek on 6 Nov 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The stuff were very nice, the building is butifull and with great vibes but the hotel is over priced. The spa was dissapointing and the rooms need makeover
Stayed 1 night in Oct 2018
Response from tarek on 6 Nov 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope to see again in the future

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Have stayed at the Mount Zion before but was disappointed on this occasion. The hotel is tired and is in need of refurbishment. The location is very good with the view from the lounge window outstanding.
Stayed 4 nights in Oct 2018
Response from tarek on 6 Nov 2018
Thank you for taking the time to write this review . we are sorry that we did not meet with your expectations .

8/10 Good

Verified traveller

Recommended, a bit more expensive than necessary
The location, by "The station", was best for us (on weekend) , the free public parking nearby was problematic (full most of the time), the crew was OK (responsive but not initiative), facilities were OK (generally good, including hamam, whirpool, and sweeming pool - but things like 3rd bed in room, full shade easrern curtain, ect. were not comfortable), food was OK (diverse but not rousing). Generally, recommended, but a bit more expensive than necessary.
Stayed 2 nights in Sep 2018
Response from tarek on 16 Sept 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the room that need updating. Hope to see again in the future

6/10 Okay

Verified traveller

Rosh Hashana At Jerusalem
Room was very basic/old Bathroom&shower was very old Nice pool Good breakfast
Stayed 1 night in Sep 2018
Response from tarek on 11 Sept 2018
Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the room that need updating. Hope to see again in the future

4/10 Poor

Cindy

Needs Updating
The hotel is in a beautiful location with gorgeous views however the interior and rooms need major updating. Especially the carpeting and beds in the rooms.
Stayed 3 nights in Jul 2018
Response from tarek on 11 Sept 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the room that need updating. Hope to see again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018