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Reviews of Legacy Hotel

Legacy Hotel
29 Nablus Road (Dereikh Shekhem), Jerusalem

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 163 reviews" "
Rating 8 - Good. 74 out of 163 reviews" "
Rating 6 - Okay. 19 out of 163 reviews" "
Rating 4 - Poor. 5 out of 163 reviews" "
Rating 2 - Terrible. 3 out of 163 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nabhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The hotel is walking distance to the old city and the bus terminal. The staff is very nice and helpful.
Stayed 6 nights in Sep 2023
Response from amir on 1 Oct 2023
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !.We are pleased to hear that you enjoyed your stay with usThe entire staff here will be more than happy to welcome you again!Best regards,Amir AlawiRooms Division Manager

10/10 Excellent

Eyad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms, amazingly helpful staff, lovely view from the room’s balcony. Pretty close to everything. Walking distance to Bab Al-Amoud.
Stayed 1 night in Jul 2023
Response from amir on 19 Aug 2023
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !.We are pleased to hear that you enjoyed your stay with usThe entire staff here will be more than happy to welcome you again!Best regards,Amir AlawiRooms Division Manager

10/10 Excellent

Indira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close to the old city
Stayed 6 nights in Jun 2023
Response from amir on 21 Jul 2023
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !.We are pleased to hear that you enjoyed your stay with usThe entire staff here will be more than happy to welcome you again!Best regards,Amir AlawiRooms Division Manager

10/10 Excellent

James

Stayed 2 nights in May 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a short walking distance to the Damascus Gate of the Old City. The hotel itself was comfortable. Staff was courteous and helpful. Breakfast was vert satisfactory but staff could be a bit more attentive to the coffee machine which needed cleaning inside and out. Also, it's not good when there is no milk at breakfast as happened on one occasion.
Stayed 7 nights in Apr 2023

8/10 Good

Ernesto

Liked: Staff & service, property conditions & facilities, room comfort
good hotel in a good location
hotel is good, located just outside the muslim quarter of the old city so very convenient to visit Jerusalem. perhaps a bit pricey.
Stayed 1 night in Apr 2023
Response from Samer George on 25 Apr 2023
thank you for your review.we appreciate your business.samerGM

10/10 Excellent

Brad M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean organized there 2 restaurants were great food selections. The hotel was also walking distance to old Jerusalem
Stayed 5 nights in Mar 2023
Response from Samer on 9 Mar 2023
Thank you so very much for the review.Hope to see you again

10/10 Excellent

Akram, Oklahoma City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful friendly and very courteous! The Showers are the best features.

10/10 Excellent

Amando Jr.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff at the reception specially Mr. Ali. Highly recommended.
Stayed 5 nights in Oct 2022
Response from Samer George Abousaid on 1 Nov 2022
thank you very much for your review.we hope to see you againsamer abousaidgeneral manager

10/10 Excellent

BELAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff
Stayed 4 nights in Sep 2022
Response from Samer George on 24 Oct 2022
thank you very much we do appreciate you taking the time to review our service to help us improve.all the best

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every aspect of our stay at the Legacy especially the friendly and helpful staff who went out of their way to make us feel welcome and to make sure we had everything we needed to make our stay comfortable and enjoyable. We will definitely be staying here again!
Stayed 7 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel to stay in many purposes
Very good newly renovared hotel in top location
Stayed 4 nights in May 2022

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

wasseem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice rooms
Hotel location is great, very close to old city. Rooms with nice view, very clean with new furniture. Breakfast buffet contains multiple options and salads.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legacy in Jerusalem
The hotel was clean and comfortable, though I'm not sure I'd call it a 4-star hotel. It seemed rather expensive but after a few months in Jerusalem, I discovered that the Legacy is about average in price for the area. The hotel is very close to the Old City so walking is very convenient. The staff were pleasant and helpful. I enjoyed my stay very much.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome the customer service from the front desk was amazing, especially RANA she was amazing she took time out to book our excursions and gave all advice into getting around, I would recommend this hotel. Thanks to all the team at Legacy Hotel
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good rooms. 10 mins walk to Damascus Gate. Excellent breakfast. We asked for a room with a balcony and we were accommodated.
Stayed 2 nights in Jun 2019

10/10 Excellent

Samuel Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very helpful staff. Very good value
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my third time in Jerusalem and the second time at the hotel, and I owe you this: -The manager always helped me with what I needed. -The ladies Rana and Rudaina at the front desk all the time pay attention to any request. -At the restaurant in the breakfast every morning Diana and the other girls were excellent with their attention. Muchas gracias, I will see you soon,
Stayed 16 nights in Apr 2019

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location, and many restaurants and places to visit at walking distance.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location to walk to the Old City, downtown restaurants and many interesting sites. It have both a formal and informal restaurant on site. The room included a great breakfast and was reasonably priced. I would fully recommend this to everyone.
Stayed 9 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just perfect!!! It is only about 8 mins walk to the Old City. The hotel is very close to a train station that will take you to city central bus stop ( from there you can go to Tel-Aviv, Dead sea etc, and the hotel is close to the bus station that will take you to Bethlehem, take bus 231. When you are in Bethlehem, you will be approach by many taxi drivers... You don’t really need a taxi if you go to the Church of the nativity. It will be about 15 mins walk. The Hotel is not far from restaurants and shops. Customer service in this hotel is amazing.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Initially, my room was so small...the size of a matchbox...with a balcony and faced a busy street. I requested and received a room change...which was so much better.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Haggai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, close to the Old City, with clean and comfortable rooms. Shower and wifi work just fine, breakfast is okay. 2 drawbacks: the very old TV and the lack of parking - there is one parking lot across the street but it is pricey and rates change all the time.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice place, nice people
Room was really small. Food was great!
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The air condition was not working we had hard time to sleep
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018

10/10 Excellent

Michel, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and tidy. Very helpful staff. Very close to old city few minutes walk. Highly recommended
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel! the staff is very nice and helpfull. nice breakfast. there is no swimming pool.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018

8/10 Good

Julian

Liked: Staff & service, property conditions & facilities
Lovely helpful staff. Restaurant problematic as it was Ramadan
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the $
For this price range, you won't find much better. Good size rooms. Good size bed. They had a plate of fruit waiting in the room, which was nice. Good internet connetivity (which can be an issue in the larger and older hotels). Good water pressure in shower. Great location. Staff very helpful. Descent breakfast (probably with one of the better views for hotels of comparable price). I have stayed in a lot (and I mean A LOT) of comparable price hotels in the area. East Jerusalem is always far more pleasant and robust than West. The Legacy is definitely a good deal for this price range.
Stayed 2 nights in Apr 2018

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable! Close to Old City & other attractions
Nice hotel. My rooom wasn’t huge, but clean and looked remodeled. I loved my balcony overlooking the city. I had a great experience at the restaurant on the 5th floor. Staff was friendly and food was delicious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel
Nice clean hotel. Great staff and close to light rail.
Stayed 2 nights in Dec 2017

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable hotel with an excellent restaurant.
Stayed 1 night in Dec 2017

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service
Room 404 too hot, no good solutions
Our room was large and plenty of counter space, bathroom clean but could use an upgrade. Biggest complaint is air conditioner did not work well, it was too too hot. Hotel notified within one hour but offered changes were very small rooms, no counters, no bathroom counter and only one with a room split, the other just as hot. Receptionists and management not. Ery concerned and just pushed the problem off over and over. Only a night guy told me that the hotel mgmt knew about our room from precious complaints. Our friends had room 402--most excellent room with a split. Only other rooms with splits 401&307--both very small. Management knows about problem with 404, but no real solutions. Breakfast and restaurant very good.unless I had room 402, I would not stay there again period.
Stayed 5 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay !!!
Great location just north the the Old City and an easy walk. The hotel staff was exceptional in every way, from the time we checked in until our departure. Breakfast was very good and our dinners at the hotel restaurant were very good as well. Nice view from the restaurant as well as from our room.
Stayed 2 nights in Sep 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was good but the lift was out of service for the duration of the stay,but otherwise good.Breakfast and food was good.Very helpful staff at front desk.
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East Jerusalem nice hotel
The hotel was wonderful. The service was very friendly, the rooms were clean and the beds were comfortable; the breakfast was so very good and plentiful. We had 4 rooms and our group completely enjoyed this hotel and we will stay here again next year with our group when we visit Jerusalem. There is free parking, the internet is fast. I highly recommend this hotel.