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Reviews of Candlewood Suites Secaucus - Meadowlands, an IHG Hotel

2.5 out of 5
Candlewood Suites Secaucus - Meadowlands, an IHG Hotel
279 Secaucus Road, Secaucus, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 240 out of 498 reviews" "
Rating 8 - Good. 163 out of 498 reviews" "
Rating 6 - Okay. 57 out of 498 reviews" "
Rating 4 - Poor. 16 out of 498 reviews" "
Rating 2 - Terrible. 22 out of 498 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

millie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2024
Response from Victoria Lagua on 12 Apr 2024
Dear Guest,Thank you so much for taking the time to write this review and for giving us a 5 out of 5.

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the little market inside the hotel, especially since we had no car. It really helped traveling with 2 teenage boys who eat all the time quick morning options, or late night snacks was a huge plus. Beds were super comfy and we slept great all 5 nights. Only downside is that it’s kind of out of the way from everything we did so we spent a lot on Uber rides. But overall we really enjoyed our stay had what we needed.
Stayed 5 nights in Apr 2024
Response from Victoria Lagua on 12 Apr 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 4 out of 5. We are very happy to hear you enjoyed your stay with us. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to main streets and highways
Stayed 4 nights in Mar 2024
Response from Victoria Lagua on 12 Apr 2024
Dear Guest,Thank you so much for filling out this review about our hotel and for giving us a 4 out of 5. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

10/10 Excellent

Jill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to Manhattan and Meadowlands via train. Dining and entertainment options within 15 mins drive or train.
Stayed 2 nights in Feb 2024
Response from Management on 28 Feb 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 5 out of 5. We are very happy to hear your enjoyed your stay with us and found our hotel location convenient. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Victoria Lagua on 28 Feb 2024
Dear guest,Thank you so much for taking the time to write a review about our hotel. We look forward to assist you again when you come back to the area in the future.Sincerely,

2/10 Terrible

Feldory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you search for the hotel in the internet tells you that everything is relatively close and when you arrive at your stay it the opposite. The is no transportation service to surrounding areas, there is no good near the proper perimeter. It is completely lonely for a hotel, its location has zero accessibility. Not recommended for tourist without cars.
Stayed 3 nights in Dec 2023
Response from Management on 28 Feb 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel. We are very sorry to hear our hotel location was not convenient to you. We hope you can give us another chance and stay with us. The train station is only 5 minutes drive from our hotel and there is a bus stop couple minutes walk from our hotel too.Sincerely,

8/10 Good

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management on 28 Feb 2024
Dear Guest,Thank you very much for giving us a 4 out 5.

10/10 Excellent

CARRIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Easy UBER ride to the train station. Super friendly staff. The room was big with lots of seating so you were not stuck sitting on the bed when in the room. The kitchen was very convenient. They offer a lot of bonus features you don’t see at other hotels. They were helpful with any questions we had as this was our first time travelling to NYC. We will be back and will recommend this hotel to friends and family. Thanks to the staff at Candlewood Suites 🤗
Stayed 4 nights in Dec 2023
Response from Michelle ~Front desk Manager on 31 Dec 2023
Dear Carrie, Thank you so much for taking the time to send this! Everyone here at Candlewood Suites loves to know that our customers enjoy what we do. We’re glad that you loved our service, and also had some NYC FUN! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to seeing you again.

2/10 Terrible

Tim

Stayed 1 night in Dec 2023
Response from Michelle ~Front desk Manager on 31 Dec 2023
Dear Tim, I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

10/10 Excellent

Yuriy, Palatine

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Management on 28 Feb 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 5 out of 5.Sincerely,

10/10 Excellent

Yuriy, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle ~Front desk Manager on 22 Dec 2023
Hello Yuriy, Thank you for the 5 out of 5 score. We are happy you enjoyed your stay and hope to see you again. Happy Holidays

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michelle ~Front desk Manager on 12 Dec 2023
Dear Candace, Thank you for the 5 out of 5 score. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again. Happy Holidays

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place, about 10 minutes uber to the metro station to go to Manhattan.
Stayed 2 nights in Dec 2023
Response from Michelle ~Front desk Manager on 11 Dec 2023
Dear Jorge, Thank you for staying at our property. 5 out of 5 score is great! We are happy you found the commute to the city fast & easy from our hotel. Hope to see you again

8/10 Good

Chris

Stayed 2 nights in Nov 2023
Response from Michelle ~Front desk Manager on 31 Dec 2023
Dear Chris We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

10/10 Excellent

Joi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you just need a break . . .
Life can be a bit stressful at times and I really needed a quiet place to relax. Candlewood Suites Secaucus was PERFECT! The room was beautiful, very clean and a nice size. The studio suite had a large L-shaped desk that worked very well for working and for meals. There is a kitchenette that would be very useful for extended stays. Even though I didn't really need it, it was also very clean and stocked with some cooking items. The bed was superbly comfortable and the pillows were heavenly. It's been a long time since I've fallen asleep so quickly. This hotel is also convenient to Manhattan. It was a five minute Uber ride to the NJ Transit train station and a 13 minute ride to Penn station. Finally, and most importantly, the staff was fantastic. Excellent customer service! Richard greeted me at check-in. He was very friendly and had a good sense of humor. Upon check-out, I was greeted by Felicita. Her nickname should be Sunshine because her lovely personality brightened the lobby. The next time I need a break, it's a no-brainer as to where I will be staying.
Stayed 1 night in Nov 2023
Response from Michelle ~Front desk Manager on 16 Nov 2023
Hello Joi, First I would like to thank you for all the details in this review. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. I have shared your review with Richard & Felicita who wanted me to thank you for all the kind words you said. On another note we are happy you were able to catch up on some peaceful rest and that our comfy beds and friendly staff were particular highlights. We’re looking forward to making your experience even better in the future!

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Customer service was wonderful
Stayed 2 nights in Oct 2023
Response from Michelle ~Front desk Manager on 31 Oct 2023
Hello PaulWOW 5 OUT OF 5, YOU ROCK! We are so happy to hear that you enjoyed your stay with us.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Michelle ~Front desk Manager on 31 Oct 2023
Hello John, Thank you for the 10 out of 10 score! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again soon.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 2 nights in Oct 2023
Response from Michelle ~Front desk Manager on 16 Oct 2023
Hello Irina, Thank you for the 5 out of 5 review! We are happy you enjoyed your stay at our property and hope to see you again soon.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full size fridge in room with cooking area. Dishes provided along with offered blenders and games. Beds were soft and comfortable.
Stayed 2 nights in Sep 2023
Response from Michelle ~Front desk Manager on 8 Oct 2023
Hello Greg, 5 out of 5 is great! Thank you We appreciate this amazing review and hope to you see soon.

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t come back
I take a lot of work trips and this location is close enough to the city. Unfortunately, this hotel had a number of problems with it, beginning with the smell of the entire place. Secondly the room had several issues including the fact that the AC was literally falling apart and there were stains on the bed. Normally I’m not high maintenance at all but I ended up checking out early because I was highly uncomfortable
Stayed 4 nights in Sep 2023
Response from Michelle ~Front desk Manager on 9 Oct 2023
Hello Michael, Thank you for letting us know about the issues you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I look forward to hearing from you and learning how we can make this right.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff. Clean and quiet
Stayed 1 night in Sep 2023
Response from Michelle ~Front desk Manager on 8 Oct 2023
Hello Michael, Thank you for the 10 out of 10 score! we are so happy to hear that you enjoyed your stay with us, and that our friendly staff & clean hotel were particular highlights

10/10 Excellent

brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023
Response from Michelle ( Front desk Manager) on 16 Sept 2023
Hello Brianna, THANK YOU FOR THE 10 OUT OF 10, YOUR AWESOME!!! HOPE YOU VISIT US AGAIN :)

10/10 Excellent

Jaquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Sep 2023
Response from Michelle ~Front desk Manager on 16 Sept 2023
Hello Jaquan, Thank you for the 5 out of 5 YOU ROCK! We hope to see you again

8/10 Good

Kris

Travelled with partner
Liked: Staff & service
The staff was friendly. We were upgraded to a “suite” but it did have a strong smell of smoke and the bed situation was one double
Stayed 1 night in Aug 2023
Response from Michelle ~Front desk Manager on 16 Sept 2023
Hello Kris, We apologize for the experience you had in our 1 bedroom suite. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to give our property another chance.

10/10 Excellent

Bui

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel are really good place to stay for long time, it is very clean, convenient kitchen, and the price is reasonable. I will choose this hotel for my next visit to Secaucus.
Stayed 1 night in Aug 2023
Response from Amanda A Tuorto ~ Assistant General Manager on 15 Aug 2023
Hello Bui,Thank you for your 5 star review ! We will see you the next time you visit the Secaucus area !

10/10 Excellent

Kristi

Stayed 1 night in Aug 2023
Response from Michelle ~Front desk Manager on 16 Sept 2023
Hello Kristi, WOW! 5 out of 5Thank you for this amazing review. We hope to see you again!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 10 Aug 2023
Hello David,Thank you for your feedback it means a lot to us. We hope to see you again in the near future.

2/10 Terrible

Ellon

Travelled with partner
We originally planned to check in right around 3 but were running late so had to go straight to the concert venue instead. I called the hotel 5 times within a 20 minute time period and the phone would just ring and ring and ring until it hung up. No option for a message or anything. I ended up contacting IHG directly to explain my situation and the IHG representative told me that he put a note on our account and the late check in would be fine. They, while we were at the concert, we get a call from the hotel saying that we are the last to check in and there is only one room left. That room has a water leak so they cannot let us stay there. So now we are at the concert trying to book another hotel. Candlewood said we'd definitely have a room for our remaining 2 nights but at that point we just moved hotels completely. So disappointing.
Stayed 3 nights in Aug 2023
Response from Michelle ~Front desk Manager on 16 Sept 2023
Thank you for letting us know about the issue you experienced with your reservation. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Terrible
We asked for extra pillows and after about 2 hours we were told there weren’t any. Also our shower curtain smelled like mildew or mold and it took forever find out there we also none. The guy at the front desk was told by his manager to take one out of another room. Overall it wasn’t ok to pay $400 for this room. When we come back next year we won’t be staying there again
Stayed 1 night in Jul 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 5 Aug 2023
Hello Lisa,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Reshmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to the expectation. Friendly reception staff
Stayed 3 nights in Jul 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 5 Aug 2023
Hello Reshmi,Thank you for the perfect score ! We hope to see you come see us again soon !!

4/10 Poor

Philippe

Travelled with family
Disliked: Staff & service, amenities
Not a Nice place
Stayed 1 night in Jul 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 5 Aug 2023
Hello PhilippeeWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Property was nice it was clean but you can tell people smoke in the rooms even though they are smoke free rooms.
Stayed 1 night in Jul 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 5 Aug 2023
Hello Elizabeth,Thank you for your feedback on this matter. We will be looking into this situation.

8/10 Good

Patrice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to soccer at Metlife. We stayed for one night and its very convenient
Stayed 1 night in Jul 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 5 Aug 2023
Hello Patrice,Thank you for your review We are pleased to hear that you enjoyed your stay ! Please see us again soon,

8/10 Good

danica, Brooklyn

Travelled with partner
Liked: Staff & service
It has a fridge and microwave which was cool
Stayed 2 nights in Jun 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 11 Jul 2023
Hello Danica,Thank you for choosing the Candlewood Suites. We are pleased to hear you enjoyed our large frdge & microwave. Please come see us again soon !!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check-in and check-out were EXTREMELY helpful and very friendly. The rooms and hotel were very clean. The small shop was well stocked.
Stayed 1 night in Jun 2023
Response from Amanda A Tuorto ~ Assistant General Manager on 30 Jun 2023
Hello Jennifer,Thank you for the perfect score ! We are pleased to hear that you enjoyed your stay with us. We would love if you come see us again in the near future!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 14 Jun 2023
Hello Brian,Thank you for your review & thank you for choosing to stay at Candlewood Suites !!

10/10 Excellent

Derek

Stayed 1 night in Apr 2023
Response from Amanda A Tuorto ~ Assistant General Manager on 2 May 2023
Hello Derek,Thank you for choosing Candlewood Suites Secaucus Meadowlands. We appreciate your wonderful feedback & hope to see you again in the near future.Regards,

2/10 Terrible

JOHN

Stayed 3 nights in Apr 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 30 May 2023
Hello JOHN,Thank you for your feedback. It is unfortunate that you have received a negative experience with us, please allow me to make things right. Please email me:Amanda@cwsecaucus.com to discuss this matter.Regards,

10/10 Excellent

LAQUELLA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat and clean. The the staff was very helpful and the hotel was the perfect location from the mall.
Stayed 4 nights in Apr 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 20 Apr 2023
Hello Laquella,Thank you for your feedback & perfect score, we look forward to seeing you again in the future.

10/10 Excellent

DENNISSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations!
Excellent service. Clean and beautiful suite!
Stayed 2 nights in Apr 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 18 Apr 2023
Hello Dennisse,Thank you so much for the perfect score & staying with us here at the Candlewood Suites. Please come back & see us again soon !

10/10 Excellent

Gigi

Stayed 1 night in Mar 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 12 Apr 2023
Thank you for your feedback & perfect score ! Please come see us again.

10/10 Excellent

Jose Carlos

Stayed 1 night in Mar 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 12 Apr 2023
Thank you for your feedback & perfect score ! Please come see us again.

10/10 Excellent

Nikola

Stayed 1 night in Mar 2023
Response from Amanda A Tuorto ~ Assistant General Manager on 30 Mar 2023
Hello Nikola,Thank you for the perfect score ! Please come see us again

10/10 Excellent

Nikola

Stayed 1 night in Feb 2023
Response from Amanda A. Tuorto ~ Assistant General Manager on 21 Mar 2023
Hello Nikola,Thank you for your feedback, we look forward to you & yours staying with us again !

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Michelle ~Front desk Manager on 16 Nov 2023
Hi Brian, 5 out of 5 is Awesome!Thank you for this great score, We hope to you see again.

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was a lot of cigarette and marijuana smoke in hallways and penetrating into the room. The air conditioning was very noisy and interfered with rest.
Stayed 2 nights in Dec 2022
Response from Amanda A Tuorto ~ Assistant General Manager on 19 Dec 2022
Hello Steve,Thank you for your feedback. We are working on fixing these issues.

2/10 Terrible

Ali

Travelled with family
Disliked: Staff & service
We have waited for 1 hr for the front desk person to come and check us in. There was nobody around!!!
Stayed 1 night in Nov 2022
Response from Amanda A Tuorto ~ Assistant General Manager on 10 Dec 2022
Hello Ali,My apologies on the experience you have faced. Please feel free to email me at Amanda@cwecaucus.com to discuss this matter.

8/10 Good

Robert

Stayed 1 night in Sep 2022
Response from Amanda A Tuorto ~ Assistant General Manager on 22 Oct 2022
Thank you for your review.

6/10 Okay

Melanie

Liked: Staff & service
Just ok
Stayed 2 nights in Jul 2022
Response from Amanda A. Tuorto on 2 Aug 2022
Hello Melanie, Thank you for your review & thank you for choosing Candlewood Suites !

8/10 Good

NABIRAJAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean
Stayed 2 nights in Jun 2022
Response from Amanda A Tuorto ~ Assistant General Manager on 23 Jul 2022
Hello NABIRAJAN, Thank you for your response ! We take pride in our cleanliness. Please come see us again real soon !