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Reviews of 1O1 URBAN Jakarta Kelapa Gading

3.5 out of 5
1O1 URBAN Jakarta Kelapa Gading
Boulevard Bukit Gading Raya, Kelapa Gading Barat, Jakarta, Jakarta

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 56 reviews" "
Rating 8 - Good. 26 out of 56 reviews" "
Rating 6 - Okay. 14 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 4 out of 56 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Santa

Disliked: Property conditions & facilities, room comfort
It's a budget hotel.
Overall, the room disappointed, it is located exactly on the pilar of the building, so there is no ceiling.. The hotel is a budget hotel.
Stayed 1 night in Dec 2023
Response from Ledya Shelfy on 10 Feb 2024
Dear Mr / Mrs Kekeu,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ledya ShelfyHotel Manager

10/10 Excellent

Chinedu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Renaldi Soeriawidjaja on 9 Oct 2020
Dear Mr / Mrs Chinedu, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renaldi Soeriawidjaja Hotel Manager

8/10 Good

Akhtar

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Worth To Stay
quite clean, great location. Worth to stay
Stayed 1 night in May 2019
Response from Renaldi Soeriawidjaja on 31 May 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Renaldi Soeriawidjaja Hotel Manager

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Don't bother to include breakfast service it's definitely not worth it. Hotel is good enough for a short stay

6/10 Okay

Andrew, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Kelapa Gading Hotel
Central to everything that you need if you want to stay at Kelapa Gading. Will stay there again in future. Although house keeping took all my breakfast vouchers and binned them by mistake. Breakfast was poor. Poorly presented and not enough food available. Otherwise for the package price I cannot complain.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient and worth the money
The service is quick, the room is clean, got free wifi, and the hotel serve free parking lot also.
Response from General Manager on 23 Nov 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bogank Serpiyadi Hotel Manager

8/10 Good

Zack, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to big malls
Just walk in distance to big malls around the special Jakarta district area.

6/10 Okay

ERIK, North Aurora

Liked: Cleanliness, room comfort
Clean Room
Nice clean and smells good hotel. It is worth the money for the budget hotel. Except, the room service took my dirty clothes and went ahead to do the laundry without permission. But they rectified the problem and gave me free laundry.

6/10 Okay

Benson, philippines

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad Service, Not clean, Bad tasting food.
The hotel overall was a bit below satisfactory. They need to improve service. Towels given were tattered and obviously old. Toiletries in the toilet stink.Breakfast was just average but food tastes bad. Lobby had mosquitoes. Service was slow. Wanted to order food for dinner and was told the cafe was closed already and this was only 9:15 pm. Toilet wasnt cleaned properly and i had to call them up to refill the tissue. Service line to housekeeping was never answered

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
sleep tight
it's a great hotel.

8/10 Good

BENJAMIN, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Decent Budget Hotel
Overall, the hotel is good, simple, decent, clean and quiet. It's good for the place to rest in the business trip. But for the location wise, there are some lacking like the minimart, restaurants, etc. As for the room, it's really comfort and clean, it's good for a recharge after the whole day of tiredness. But, if there is an addition of the fridge in the room, will be very nice as the hotel guests can store some drinks or fruits in the fridge. And also, there is something strange in the rooms in this hotel, the washing basin is outside the toilet, it should be inside the toilet and be part of it. So have to be careful when washing at the basin, in order not to make the floor wet outside.

8/10 Good

Sandra, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Had a really enjoyable stay at this hotel. Highly recommended!

10/10 Excellent

Amraini, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first Jakarta experience
We have a very comfortable stay and we love that the area has easy access to places. The staff are friendly and the ambience is very nice

8/10 Good

Jamie, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BnB Jakarta Kelapa Gading
Small but functional rooms. Great value for the price! Rooms have air con and includes a decent breakfast. Mall of Indonesia is a 10 minute walk away and has many choices for restaurants. Need a taxi to get anywhere else around Jakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice and clean rooms on a budget
Good for budget hotel. + Nice bed, clean rooms, suitable for people who is out all day and back for a good night sleep + No smoking rooms + Hotel has nice cafe with nice food - Their cafe closes at 930 pm, so no food at late hours of night. Hotel must access by car or cab, a bit of a walk (with many cars) to the main road/shops - which is a positive thing for my partner as it is quite further away from the hustle and bustle - Minimum hotel amenities. Hotel only provides all in one soap/shampoo. They also dont have hair dryer even for borrow from the housekeeping. - even though nice cafe, the outdoor area is full with mosquitos at night. So make sure you wear long pants/pajamas if you go down for evening snack

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

AC, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor customer services and smoking hotel!
Very poor services from checked in till checked out. Never seen such a worst hotel in the world, even the dormitory staff services are better than them. Declared as nonsmoking hotel but seeing people smoked at guest room corridor , what a big liar hotel. This hotel should not granted for any customer as it will affect the other branches.

6/10 Okay

Puti & Qodri, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities
Good Budget Hotel, but....
The environment is quite comfortable. however we have a small room, pillows only provided 1, the phone is not working, and the entrance can not be opened wide, so we have to try hard in order to enter the room with all our luggage. But the wifi works well, the hotel staff are very friendly and helpfull to us. 1 again. The hotel location is close to the MOI not Mal Kelapa Gading.

6/10 Okay

eiQ, Indonesia

Disliked: Cleanliness
Large Room
The Plus are: The Hotel location is great at the Kelapa Gading Area. The Price is very affordable compare to hotels in the area. The room size is big, especially the Urban Deluxe Room. Easy Car Parking. The Minus are: Poor Sound proofing, Poor Cleanliness, Poor Amenities.

6/10 Okay

jack123, taiwan

Disliked: Property conditions & facilities, room comfort
budget price - do not expect more
friendly service, simple breakfast

8/10 Good

beebob333

Liked: Cleanliness, staff & service, room comfort
Awesome new hotel
Hotel is awesome, you can't find better for less. Breakfast sux if you don't eat fried Indonesian food in the morning. Staff are really good, helpful and friendly, and they speak English which is a plus. Rooms are clean and couldn't ask for anything better really ! If I went back to Jakarta I would stay at this hotel again without a doubt. Not many facilities like gym or pool but if all you want is a room then this is the place to be especially for high speed internet ! Best value for money, it's like a 5 star hotel !!!!

2/10 Terrible

Yenwei

Stayed 1 night in Oct 2023
Response from Andri W B Nikijuluw on 5 Nov 2023
Dear Mr / Mrs. Yenwei,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Andri W B Nikijuluw General Manager

8/10 Good

Hidayat

Liked: Cleanliness, staff & service
手頃な価格のホテルとしては価値がある
一般的に、サービスに関する問題は解決できませんでした。 ただし、いくつか不足している点があります。 - 夕方1時半頃シンクが詰まり、設備が修理されるまで起きていなければなりませんでした。 ・排気がないので浴室の床が濡れます。 - バスルームにはアメニティを置く場所がありません。 ・トイレ内にジェットシャワーやハンドシャワースプレーは無く、小さなスプレーが付いているだけです。 ・タオルの縫い目の一部がほつれています。 ・浴室の排気管から異臭がする。 しかし、これらの欠点があるにもかかわらず、顧客からの苦情には迅速に対応していることは認めます。 ただし、解決する必要のある技術的な問題が数多くあります。 プールを付ければ快適性も確実に上がります。 料理の種類も豊富で、お手頃な価格のホテルです。 食べ物の価格は安く、ビュッフェで70K、子供用で40Kです。
Stayed 1 night in Oct 2023
Response from Andri W B Nikijuluw on 19 Oct 2023
Dear Mr / Mrs. Hidayat,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Andri W B Nikijuluw General Manager

10/10 Excellent

yudi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

GWANG WOON

Business traveller
Liked: Cleanliness, staff & service, room comfort
강추
대체적으로 편안하고 별다른 불편함은없는 호텔입니다ㆍ깨끝하고 가격도저렴해서 강력추천합니다
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

No problem
Stayed 1 night in Dec 2019

8/10 Good

HUANYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pengalaman yg menyenangkan
Hotel yg nyaman, bersih dan sangat pengertian membolehkan saya mengganti tanggal menginap padahal saya yg salah. Thanks hotels.com & The BnB... What a helpfull...
Stayed 1 night in Oct 2017

6/10 Okay

miyatatsu, Japan

Disliked: Property conditions & facilities
Promo Cost performance good
If you can get the promo rate, it is good for sleep. Near three shopping center, and room is cleen. I used two times. Breakfast is three kind of meal. Fried chiken, fish, gliled vegitable, rice and bread. And Miso soup.
Stayed 1 night in Sep 2017

6/10 Okay

James, Taiwan

Disliked: Property conditions & facilities
The price is cheaper but many noise from other roo
Little far from main road . Not so convenient for travelling.
Stayed 2 nights in Aug 2017

2/10 Terrible

Ibrahim

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

8/10 Good

david

Liked: Property conditions & facilities, room comfort
Good choice so far

8/10 Good

KYOKO

Liked: Staff & service, property conditions & facilities
フレンドリーなスタッフ
ロビー部にレストラン・カフェ・コンビニが併設されているので打ち合わせ等をするのにちょうど良かったです。 WIFIは特に問題なく、フロント横にある1台のPCも無料で使用可能。 エレバーターはルームカードをセンサー部にかざさないと上昇できないのでセキュリティーには問題ないですが、エレベーター脇の階段は自由でした。口コミにシャワーの湯温が低いとありましたがフロントスタッフに湯温を上げてもらって快適に過ごすことができました。部屋に冷蔵庫があればさらに良し! 朝食はお粥・トースト・インドネシア料理・果物と充実しておりゆっくり食事をすることができ満足できました。夕食もホテル近くに活気があり新鮮で美味しいフィッシュマーケットがありました。 ホテルスタッフも親切で長期滞在でしたがストレスなく快適でした。
Response from General Manager on 23 Nov 2016
お客様へ、 フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。 Sincerely Bogank Serpiyadi Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 23 Nov 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bogank Serpiyadi Hotel Manager

8/10 Good

Kwwonho

Liked: Staff & service, property conditions & facilities
편안하고 저렴한맛에 1주일있어도 괜찮습니다.
Response from General Manager on 23 Nov 2016
고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. Sincerely Bogank Serpiyadi Hotel Manager

8/10 Good

jinhong, 대한민국 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
자카르타 비지니스 호텔로 추천. hotes.com이용추천
3주간의 비지니스출장 하루 2만원 초반 요금 정도에 잘쉬고갑니다.짱.10일이상이면 1박이 무료.
Response from General Manager on 23 Nov 2016
고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. Sincerely Bogank Serpiyadi Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berisik dan ga nyaman. antar staf kurang koordinasi.
Response from General Manager on 23 Nov 2016
Pengunjung yang terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Sementara saya berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari umpan balik seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka yang baik di hotel ini. Dengan hormat, Bogank Serpiyadi Hotel Manager

10/10 Excellent

pansou, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice business hotel in jakarta
nice and thaks alot
Response from General Manager on 23 Nov 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bogank Serpiyadi Hotel Manager

8/10 Good

andreas, bekasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
sangat senang. oke banget
Response from General Manager on 23 Nov 2016
Pengunjung yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Bogank Serpiyadi Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

alain rinaldo, jakarta

Liked: Property conditions & facilities
desain kamar berubah, breakfast tak cuma-cuma lagi
ini penginapan kami ke-2, namun kami lebih terkesan dengan desain kamar yang pertama kali menginap, dimana sangat artistik. sedang desain sekarang hanya konsep lapang. Juga breakfastnya dahulu diberikan cuma-cuma, sekarang harus membayar, dan itu ditagihnya setelah kami mengambil makanan, harusnya saat memasuki area restoran ditanyakan dari kamar mana, dan jika tidak include maka diinfokan saat itu, bukan saat sudah ambil makanan baru ditanyakan dari kamar mana

6/10 Okay

Verified traveller

Liked: Staff & service
biasa aja .
Lumayan lah cm tidur jd tergangu krna brisik suara orng dr luar kedengeran . Trus handuk dekil . Bintang 3 kok ga ada pemasak air panas buat bikin teh / kopi .

8/10 Good

taufresdian, jakarta

Breakfast
Breakfast nya terlalu cepat diberesin ,hotel2 lain sampai jam10

10/10 Excellent

kangho, s.korea

Liked: Cleanliness, property conditions & facilities, room comfort
가성비 굿
가성비 굿

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
بوفيه الإفطار غير مناسب

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
가격대비 괜찮은 호텔
호텔 주변에 다양한 시설들이 있고 몰도 그다지 멀지 않으나 걸어서 가기에는 어려움. 시설 등은 가격 대비 좋은 편

8/10 Good

WEI-TE, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的住宿地點!
簡潔!該有的都有了!精巧的房間內置,交通方便,不吵雜。