2/10 Terrible
Jessica
1 Dec 2023
Disliked: Cleanliness, room comfort, communication
TERRIBLE property manager
This is the worst property we have stayed throughout our costa rica trip. They messed up our checkin and provided all the wrong details. We found out about the change of room to a building without elevator access only after we arrived at the property. And their response to their mistake is to take it or leave it. We tried to be chill since we loved everything about Costa Rica. But 2 hours after using the property, we received warnings from the security guards that they can expel us for 2 issues:
1. It is not allowed to enter the building wet.
2. it is not allowed to hang swimsuit in the window or outside the building.
The terrible thing is that we have never received these rules in any form prior to using their pool. Secondly, the moment we did the above, we got warned by the security and corrected it right away. Yet, they still sent warnings to both the gate security and hotels.com.
Considering that they gave us such a big hassle at the last minute for checkin, I found it unacceptable for these behaviors. You only report issues to the security if the person knows the rules AND doesn't stop. Why do they threaten their customers when we stopped doing it right after learning the rules THE FIRST TIME????
Stay away from this property otherwise it will ruin your vacation.
Jessica
Stayed 2 nights in Nov 2023
