Fridge, microwave, stovetop, coffee/tea maker

Reviews of Hawthorn Suites by Wyndham Jacksonville

3 out of 5
Hawthorn Suites by Wyndham Jacksonville
8737 Baymeadows Rd, Jacksonville, FL

Reviews

5.0
Rating 10 - Excellent. 110 out of 999 reviews" "
Rating 8 - Good. 162 out of 999 reviews" "
Rating 6 - Okay. 172 out of 999 reviews" "
Rating 4 - Poor. 181 out of 999 reviews" "
Rating 2 - Terrible. 374 out of 999 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not for us.
Booked this hotel and was suppose to be a non smoking room. We got there and it was so smoky that we could not stay in the room. The place was run down.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to leave. This hotel was absolutely disgusting. Mold on the ceiling, filthy furniture, kitchen was not clean, broken locks on the door. DO NOT STAY HERE!!!!
Stayed 5 nights in Mar 2021

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let's just say the conditions of the hotel were so bad that the hotel was permanently closing in the middle of our stay... I didn't even feel comfortable sitting on any furniture. We stepped foot in the hallway and knew immediately we weren't staying there. The desk clerk told us, "Go check your room. If you don't like it, just come back to me and we'll refund you." He was well aware of the poor conditions obviously
Stayed 4 nights in Mar 2021

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2021

2/10 Terrible

Anastassiya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirt, cockroaches and not safe
Terrible hotel. The pool did not work, the room had karakans and was very dirty. The room was given at 4.30, we went there with 3 children and realized that it was not safe to spend the night in such a place. after 15 minutes we left the hotel and our payment for the day was withheld. the photo was not true. I do not recommend staying at this hotel
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First he told me that he didn’t have a room they was not going to honor the Expedia reservation he made different excuses I refuse to leave and finally they put me in a room after much arguing there was no remote control forks linens soap ice trays The pool was closed there was no breakfast and the air conditioner was off in the building this is the second time a hotel has not honored my Expedia reservation I have spent thousands of dollars on Expedia and I have lots of trips coming up soon unless y’all do something I will not book with Expedia again
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I had to switch rooms 2 times but other then tht it was ok . There is no blankets on the bed besides sheets.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff communications and appearance totally unprofessional. Peeling paint on the front check in counter. A promise of early check in at 3 pm was not honored. Arriving at 3:45 pm, we were made to wait in our car until 4 pm. In 40 years of traveling i have never experienced this at any hotel. I left and refused to stay there.
Stayed 1 night in Mar 2021

8/10 Good

Marsha

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
AC didn't work
They had to move us because the ac didn't work! I finally just bought fans because they were sold out snd didn't have anywhere else to move us!!!
Stayed 1 night in Mar 2021

2/10 Terrible

Margo V.

Disliked: Staff & service, room comfort
Stayed 6 nights in Mar 2021

4/10 Poor

Joshua

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great hotel, horrible conditions
The hotel as a whole was great but the kitchenette didn’t come with an oven , the stovetop in the room didn’t work , & the dishwasher would push dirty water into the sink.
Stayed 5 nights in Mar 2021

8/10 Good

KaShanda

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
Booked room for family 4 kids 2 adults only received two towels and had to ask the guy doing laundry for more because they were out and only 4 pillows in room for six people no extra blankets for couch bed also pool was closed Lastly it was more of a low income housing type place because 90 percent of people there were living there week to week
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always on the phone. He didnt care about talking to you
Stayed 1 night in Mar 2021

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
I never stayed , it was hot in lobby, when I arrived there was no rooms ready or cleaned yet , I heard someone was Murder there on Monday and there was an ongoing Investigation, it was a 3star post, looked more like a 0 star for hotels.com Status, I want my money back , I had to book at a Another hotel across the way that was more my status , when Hotels.com tried to call to get me a refund they didn’t answer the phone.
Stayed 1 night in Mar 2021

8/10 Good

Jinalyn

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Need to renovate
Room is big enough to accommodate 6 guests. But it really need renovation. Greasy plates, fridge, microwave , coffee maker wasn’t clean. Breakfast not included even it was advertised. Good to look at from the outside, reception area clean and well designed but the room we stayed at is falling apart. We’re glad to stay just for the night.
Stayed 1 night in Mar 2021

2/10 Terrible

Jaquilla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not really clean so it made my family uncomfortable
Stayed 1 night in Mar 2021

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Well the guy at front desk was not very friendly. We went to the building all you could see is trash outside of the building. The smell was really bad all you could smell is pot . Inside the building hallway smell like pot . The room we were greeted by the 2 roaches crawling . The fridge raider wasn’t working right and we asked for more towels never got them. The phone didn’t work I had to Chase down somebody to get towels . Because I ask front desk for Sunday you didn’t have any. And a man of their ass how long we are staying like I was inconvenience him. This place was the worst place I ever stayed in with my family.
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not clean, AC was broke, called several times no one came no assistance what so ever the carpet dirty had a smell I am never staying at that hotel ever again and the hidden fees was a mess as week
Stayed 2 nights in Mar 2021

6/10 Okay

Firon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
Worst place i ever stayed. We were moves to 3 different rooms...1st bedroom: bathroom was missing door handle, kitchen was filthy, the room dirty. We found roaches and bed bugs. While moving to the second room, we saw a rat, the grounds were unkept and dirty, with several broken chairs and tables. Second bedroom was smaller than what we had reserved, also dirty, missing cabinet doors, rust marks on the pull out bed, paint peeling. Because the room was smaller than we had reserved, night staff gave a second room expecting my wife to be in one room and my four kids in a completely different room on a different floor from us. The six of us squeezed in the third room. It was 2 am too tired to keep arguing with night manager. Third room also dirty, dirty appliences, no covers for pull out sofa bed, and the list goes on. This place should not be allow to operate. It should be shut done due to numerous health concerns. I am very very surprised that appears on the list of properties on hotel.com. it was rated a 3 out 5 and for $164 a night i figured it would be enough just to spend the night. What a mistake. This place should be rated 0 out of 5 and should never appear in any of the traveling sites.
Stayed 1 night in Mar 2021

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific Conditions Do Not Stay.
This hotel is the worst I’ve ever been to. Words cannot describe the uncleanly conditions I was subjected to endure due to unable to leave that night. I was only refunded for the second night. But I deserve the full amount refunded. The hotel is a half way house for parolees. Seriously!!
Room 205 closet
Room 205 front door
Room 205 front door
Top of refrigerator
Stayed 2 nights in Mar 2021

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches in elevator, hallway stank of food, everything was worn and dirty. The room had no garbage or fire extinguishers, the counters were covered in thick built up grease. Refrigerator was dirty and couldn’t open properly as it hit the wall. The whole atmosphere seemed dirty. There was also no phone in the room. We didn’t stay.
Stayed 1 night in Mar 2021

4/10 Poor

Stephon W., Winston Salem, USA

Disliked: Cleanliness
Disgusting and I should be compensated
Room smelled like crack cocaine had been smoked in there. The pullout mattress had dark stains on it. Hardly any channels on the tv. Couldn’t even watch NFL games. One lamp in master bedroom didn’t work... just awful. Very very disappointing. I’ve never ended up in ANYTHING LIKE THIS off Vrbo. I would NEVER stay there again. I probably need to check my clothes before taking them inside of my home 😤

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, staff was nice and we enjoyed the stay
Stayed 1 night in Feb 2021

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel and make sure someone has ur back
Place was the worse place I have stayed on my trip. Hotel room was a dumb. Fridge was frozen, picture frame were broken, tv remote was broken, dresser drawers were broken, place smelled, and they were bugs crawling in the bed. Went to the office and complained and I was told sorry is I was unhappy I should have came back instead of getting food and eating it in the place. Was told should have looked over the place first. Refused to refund and said sorry out of luck. Stay away from this hotel if it’s the last thing to do. Called hotel.com and they got back to me sorry the hotel will not refund me. The hotel.com sponsored this hotel tells me the don’t care about there customers because they will not do anything either so they will not guarantee or back what they sell.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The property was a disaster no hot water in the tub the hair dryer didnt work we couldnt adjust the heat we couldnt get the fire place on and they had no blankets. we cancelled the rest of the reservation and went to LaQuinta. The worse hotel we have ever stayed in and will never do it again. we called the front desk several times but all they could say was "we are sorry" lol what a sham!
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible overall. Didn’t get the room I paid for and desk clerk refused to switch because I paid online. Tub was dirty, tables were dusty and my wife was itching all night and broke out in hives. Horrible experience.
Stayed 1 night in Feb 2021

4/10 Poor

Priscilla

Stayed 2 nights in Feb 2021

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Remington

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines weekend gone bad 🙄
Photos are clearly very old ,hotel looks nothing like it does in the pictures . My room had severe damage to it . Tv in the living room was broken , holes in the walls and curtains was very dirty . Freezer was filled with ice . It was no silverware and the pans and pots were very rusted . I wouldn’t recommend anyone staying at this hotel .
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Like the room size however fire place couldn't be used because it was broke power in the room went off when you plug up stuff and broke my flat iron door knobs was missing in the master bedroom i put something in the end draw and when i went to pack my stuff to leave the next day draw got stuck i look under to see what was going on and someone had hide drugs under the draw call the front desk he said he would send somebody no one ever came use to love that hotel but it has went down hill will not be staying there anymore
Stayed 2 nights in Feb 2021

4/10 Poor

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst of Guests
Our room had quite a few of unwanted guests (cochroaches).
Stayed 4 nights in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T DO IT
I felt so uncomfortable in this hotel, I checked in and left. Decided not to stay in the room with it being myself and toddler son. The halls filled with smoke the TV’s in the room we’re all unplugged and when I plugged them up the one in the room didn’t have a working remote. The curtains in the main area of the room had blood stains. I literally slept in my car elsewhere for comfortability. Worst place ever. Waste of 90$ that is non refundable. You will also have to put a 100$ deposit down on top of paying for the room.
Stayed 1 night in Feb 2021

6/10 Okay

Shirley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2021

2/10 Terrible

MARy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a dump. Scratched up paint on the wall, no wall outlet coverings and it looked like someone had been living there. The smell was awful and the scenery around it freaked me out. Never again. I immediately checked out upon checking in. I wouldn't allow even a dog to stay here
Stayed 3 nights in Jan 2021

4/10 Poor

Samantha

Stayed 2 nights in Jan 2021

4/10 Poor

Kierstin

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
It was extremely terrible, the room smelled so bad like there was meldew in the carpet for days. Had to go up to the front and ask for a switched room. The new room was slightly better than the last. The only reason why we still stayed is because we did not have a refund. The place was filthy, there was extreme dust and grit on almost every single countertop. The bathroom smelled really bad. Only a few of the lights work. The fridge was leaking and was dirty inside on the bottom. The sink leaked. The cabinets were broken. There was no pots and pans or silverware that was usable inside of the unit because it was supposed to be set up like an extended stay. I found a cockroach in the bathroom in the morning. Even when as far as buying cleaning products from a local Dollar store in order to clean the place and have it smell a little bit better. Typically I would not have stayed here and wasted my money but I did not have an option at the time. It is also very loud in the rooms you can hear all the people next door and even outside.
Stayed 1 night in Jan 2021

6/10 Okay

Emile

Stayed 2 nights in Jan 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
It was great room was clean and sanitized the front desk was very helpful and funny overall we enjoyed our stay.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property is only for you if your a prostitute ,drug dealer or drug user ,unfortunately I went there with my kids on our visit to Jacksonville it was only one night but the scariest first the doors weren’t locked or secure so no key is needed for entrance none of the ice machine works ,drug dealers and users all in the parking lot doing transactions, BED BUGS WE GOT EATEN UP BY BED BUGS I toss all our things in fear of some traveling back with us ,my room look like it was part of a raid ,holes in the wall broken cupboards and vents, and even tho the guy stated it was a smoke free hotel I smell cigarettes thru the broken vent all night and my asthmatic kids were bothered by it all in all worst hotel ever
Stayed 2 nights in Jan 2021

10/10 Excellent

Cheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room. I really enjoyed my time. I had FUN! ... Peaceful Clean and Quiet.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Employees walk in the middle of the night and accuse of smoking in room to have an excuse to keep deposit and put out .
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple Holes in the walls. People smoking weed on property. No cable. Broken tiles in the bath tub. Dirty room floor was sticky. Broken telephone with missing buttons.
Stayed 4 nights in Dec 2020