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Reviews of Best Western Palestine Inn

2.5 out of 5
Best Western Palestine Inn
1601 W Palestine Ave, Palestine, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 442 reviews" "
Rating 8 - Good. 153 out of 442 reviews" "
Rating 6 - Okay. 56 out of 442 reviews" "
Rating 4 - Poor. 24 out of 442 reviews" "
Rating 2 - Terrible. 26 out of 442 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was real nice .. friendly
Stayed 1 night in Mar 2024

10/10 Excellent

kermit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the best people the best buildings the cleanest rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really surprised how clean the room was and smelt so good. The only problem was a leak with the shower head, but overall it was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

kermit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the manager is warm, personable, on top of game with great staff
Stayed 3 nights in Jan 2024

6/10 Okay

James

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great; maintenance was nonexistent. Health and safety code violations galore. I would be surprised if it passed its annual safety inspection, and would be interested to know who conducted it with Palestine FD/City of Palestine.
Stayed 1 night in Dec 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

2/10 Terrible

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If they can’t fix the problem don’t stay there!!
Rented a room for 2 nights. We arrived late like almost midnight. We get in the bathroom didn’t look like it had been swept or mopped there was hair all over the floor. The toilet didn’t flush since it was late we waited til the morning to let them know. We called up there twice in the morning got back to the room still not fixed. I went to the office asked if I could use the restroom and the lady was rude. She said do you not have one in your room? To which I responded I do and the toilet isn’t flushing and we have called it in. Her attitude totally changed. We leave and come back again pretty late, still not working so I go back to the front and demand another room. The young man working didn’t understand what was going on. I had to explain that the toilet wasn’t flushing and I needed another room. He gives me keys to another room. At this point we are exhausted. In the morning I go ask for a late checkout and he says 11:00 which is normal checkout time. I leave a number for the manager to call me back because I was extremely upset about the whole situation for a refund for a night, a discount something and no call received!
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Checking in was easy. Room wasn’t clean. Didn’t have toilet paper in room at all. Had to go ask front desk for some. Bathroom was dirty. Wash cloths were stained and nasty. Carpet in room dirty. This was a last resort as other hotels were booked.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels in the room for 4 people. But the beds were very comfortable.
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was water and hair in the shower still and there was also trash in the can when we arrived. Comforter had a stain. Was one of the nastiest hotels I have ever stayed in. Will not be back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Surita

Travelled with family
Liked: Property conditions & facilities
I would stay here again!
Stayed 1 night in Nov 2023

8/10 Good

Dustin

Travelled with family
Liked: Staff & service, room comfort
K
It was good tell Sunday morning when a guy came around at 7 am banging on the door saying house keeping when I was sleep it would been fine if he would have done it at like 9 am but that all the problems I had and the tub had not beware clean
Stayed 2 nights in Nov 2023

6/10 Okay

Gerald

Travelled with group
The light fixtures were dusty, the bathtub was nasty had to clean before taking a shower and theres boards sticking out from under the mattress from closes to the bathroom
Stayed 1 night in Nov 2023

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay
Stayed 1 night in Nov 2023

8/10 Good

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I would like a refund in full for the stay. It was unclean, staff did not get me the right room and we walked into some people when we opened the door. We did not stay the night.
Stayed 1 night in Oct 2023
Response from Vik Singh on 25 Oct 2023
I'm terribly sorry for this. Housekeeping is a very important to us and do our best everyday. This should not have happened. I have issued the refund for your stay.

8/10 Good

Tonya

Liked: Staff & service, amenities
The staff was very friendly and the breakfast was great.
Stayed 1 night in Oct 2023

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room, Amazing Staff and Great Breakfast!!
My stay was great once it was worked out. I called 2 days prior to my trip to make sure I could be booked in a downstairs room. I was told that my room was changed to a downstairs room and it was not a problem at all to accommodate that request. When I arrived on Friday I was not in a down stairs room. The very kind lady working had to changey room again to a downstairs but there were changes that had to be made as I booked a king room. When I drove around to my room there was no parking and as a female traveling alone it is unnerving to park and walk across the parking lot to a room in the middle of several men hanging out on a Friday night enjoying their night. Luckily she realized that there was another room available closer to the office. I appreciated her very much for moving me to a location where it was quiet as I had to be up early and really wanted to sleep. I know working men deserve a night to relax after a long week and have a good time, but I was exhausted and didn't want to have to deal with trying to sleep while they were having a good time. So it worked out due to the amazing staff paying attention to the fact that I traveled alone and the location of the room that I was given wasn't ideal. You can never be too safe these days. Oh and breakfast at the cafe was amazing. Service was quick and good was home style cooking good.
Stayed 2 nights in Sep 2023

8/10 Good

Catherine

Stayed 1 night in Sep 2023

10/10 Excellent

William

Travelled with family
Okay not the best
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean facility and reasonable price.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived they were having internet problems. Justin who was working the front desk was so helpful. He made sure we got checked in even with the technology problems. Thanks, Justin!! Price was good. Room was clean. Perfect for our train ride to "Wine in the Pines!"
Stayed 1 night in Apr 2023

8/10 Good

paul

Stayed 2 nights in Mar 2023

6/10 Okay

paul

Travelled with group
Disliked: Staff & service
A Tired Old Hotel
It is a very tired old hotel. Water leaked from the noisy people above us shower into our bathroom. We called the office which was to be open 24/7 to complain about the said noisy neighbors at 10:30pm and got no answer. The light over the bathroom sink randomly worked which was very inconvenient. The bed was very comfy and the decoration was relatively updated. Now..included in the price was a very nice country breakfast with great food and friendly service.
Stayed 2 nights in Mar 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. My room was clean andthe bed comfortable. The little cafe for breakfast was so nice with great food and service. no frills but definitely stay again.
Stayed 1 night in Mar 2023

8/10 Good

Stephen A

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice people at front desk
Stayed 1 night in Mar 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Bobby

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, room comfort
Oldie but Goody
Good room, very comfortable, good refrigerator with freezer. It was in the old section but well maintained. Only problem was the shower water temperature was hard to adjust.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff, clean room, decent part of town. It is freaking outside and they had the heater on for us.
Stayed 1 night in Dec 2022

4/10 Poor

Raymond

Stayed 1 night in Dec 2022

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, and the breakfast was freshly cooked to order, not the usual "cereal and danish" continental type breakfasts which I do not like.

8/10 Good

Brad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rene the front desk lady was very nice. When went to our room opened the door and it was dirty, beds were not made, cans full of trash
Stayed 1 night in Dec 2022

8/10 Good

Douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint breakfast restaurant, not your average "make your own waffles in the lobby"! Food was very good!
Stayed 4 nights in Dec 2022

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice

10/10 Excellent

Karent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a late check in but it was great nice family hotel!!!!
Stayed 1 night in Nov 2022

2/10 Terrible

Caroline

Disliked: Property conditions & facilities, room comfort
Arrived and my room had heat but absolutely no electricity. Due to having a little one by myself with me and it being so late, I did not want to go back out in the dark and cold to the external office since we at least had heat. Would not return after that experience.
Stayed 1 night in Nov 2022
Response from Khiabet on 1 Dec 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Jennifer

Liked: Room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel was very friendly and accomadating
Stayed 1 night in Aug 2022

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The hotel has recently been updated. It was clean and the staff was accommodating and friendly. I think the beds are new too. A nice hot breakfast from the cafe next door is free. The pool has been renovated also. They are pet friendly and only charge 10.00 extra for your pet up to 80 lbs. which covers most dogs. We had our lab with us so it was nice to know he was welcome. The hotel was almost all booked up which can be a noisy problem, but we had a quiet, restful night. We would stay here again.
Stayed 1 night in Aug 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. Parking was very accessible. Room was clean and well stocked. Beds were very comfortable. The free breakfast was definitely a hit at the little diner located on site!
Stayed 3 nights in Aug 2022

6/10 Okay

Tischia

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the location of this property and the price. I didnt like the smell of lysol and the broken bathroom fixtures. Breakfast was great.
Stayed 1 night in Aug 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stay there several times and have always found it to be quiet clean and reasonably priced
Stayed 2 nights in Jul 2022

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities
Property was good hotel is a little bit old needs to be redone and the people that we dealt with were very nice overall good trip
Stayed 1 night in Jul 2022

8/10 Good

ROY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, but facility was disappointing.
The beds were not Queen as advertised, they were double. Very comfortable though. One of the main reasons for choosing this hotel was the pool which was locked. No access.
Stayed 2 nights in Jul 2022

4/10 Poor

Charles A.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfortable bed. However, swimming pool under repair & no one told us when we booked stay. Bathroom dirty, roach in room. Also, no discount for AAA or AARP, or Senior Citizen's discount. Staff said since I booked thru Expedia, that I received my discount with them! Didn't see the discount on my bill.
Stayed 1 night in Jun 2022