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Reviews of Ramada by Wyndham Jackson MS

2 out of 5
Ramada by Wyndham Jackson MS
209 S Gallatin St, Jackson, MS

Reviews

5.6
Rating 10 - Excellent. 55 out of 265 reviews" "
Rating 8 - Good. 48 out of 265 reviews" "
Rating 6 - Okay. 42 out of 265 reviews" "
Rating 4 - Poor. 32 out of 265 reviews" "
Rating 2 - Terrible. 88 out of 265 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel- go anywhere else
Worst hotel I've ever stayed at. Started with the stench of weed when walking in the door due to front desk employee smoking. Elevator out of service, bathrooms out of service. Got to the room (booked a king room and received a double queen instead) and it was filthy, in disrepair, no bed skirts, cigarette burns in sheets, 2 flat pillows on each queen bed, roaches in bathroom and crawling out of fridge, no towels of any sort, food left in dresser drawers, running and jumping from upstairs on 3rd floor until after 1am, you get the idea. We should've slept in the car and saved the money.
Stayed 1 night in Jan 2023
Response from Ava on 13 Jan 2023
We are sorry to disappoint you, Kelly! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Willie! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

timothy

Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Jennifer

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not even stay at the property so I would like my money back. The elevator was broken, we had to walk up 3 flights of stairs, there was holes in the walls, stains on all the floors, smelled of weed, cigarette burns in bedding, and the most awful hotel I’ve ever been in.
Response from Ammy on 6 Dec 2022
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Dominique

2/10 Terrible

Omar

Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Omar! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Ahmad! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

6/10 Okay

La-Toya

Liked: Cleanliness, property conditions & facilities
The room was decorated nicely, but the hotel had a bad odor of smoke and old carpet smell.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Terrible

Paul, Trace

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUN!! This place is disgusting and feel very unsafe. After 5 minutes I was out the door ...couldn't touch anything in the room. Shut this place down !!
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Paul! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called to ask for a late check in since we ran into car troubles on the road. The representative basically said if you are not there by 10pm you will not have access to your room and it’s non refundable. This check in cut off time was not made apparent to me when I booked. I lost money having to get another hotel last minute. I will be disputing the charge on my card since I was denied access to a room that I paid for.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Apologies for the problems you had faced, Jacqueline! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Rebecca

Stayed 1 night in Oct 2022
Response from Ava on 11 Nov 2022
Hi, Rebecca! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

4/10 Poor

Leroy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Leroy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Stacie

Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Stacie! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
It was ok for a hotel in Jackson. The pictures do not look the same as online. The guy at the front desk was very nice and helpful. I just had one issue. The door at our hotel room did not lock properly at first. If u pushed it and it didnt have to b hard the door opened right up. The guy from the front desk fixed it and was quick doin it. Oh how could i forget the elevator broke and we had to take the stairs.
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Kate

6/10 Okay

Tammy

Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Kate

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the trouble
I arrived a few minutes after midnight, unfortunately there was no one at the front desk to help me. A note was on the window saying you would have to be there before midnight to check in. I went back outside to try to call the front desk and still no one was around. A young man got out of his vehicle and asked if I had reservations, I told him I did but the sign says I should have been there before 12 midnight. He asked my name and then went in the office and looked it up and then handed me a key. Upon entering the room, the smell was unbearable, it smelled like urine. The spreads on the beds were awful, spots and cigarette burns were all on the spreads. The tub in the bathroom looked very unclean.
Stayed 2 nights in Sep 2022
Response from Ammy on 3 Oct 2022
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Jacambria

Liked: Cleanliness, staff & service, property conditions & facilities
There great
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 Terrible

Heather

Disliked: Staff & service, amenities, property conditions & facilities
When I arrived to check in, the person at the front desk made me wait until he finished is phone call with his wife to help me. When I go to the room, it smelled like nothing but cigarette smoke and mold. The outside door handle on the bathroom door was literally broken off, the tub stopper was just sitting on the side of the tub, there were exposed wires in the ceiling and behind the tv, not to mention roaches which I couldn’t get a picture of due to their speed. This has got to be one of the worst hotel experiences I’ve probably ever had. I would love to request a refund if I could be pointed in the direction to do so.
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff members and clean facility
Stayed 1 night in Sep 2022
Response from jan on 11 Sept 2022
Hi, Susan! We are glad to see that you liked our services. Regards, Jane!

10/10 Excellent

Jacambria

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Sep 2022
Response from Ammy on 6 Sept 2022
Hi, Jacambria! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Franchay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The whole thing felt weird and sketchy like I was in some kind of halfway house and not a hotel. My room had no functional lights (except the bathroom) and only one of the outlets worked.
Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 Okay

Quenton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Ammy on 19 Aug 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Charles

Stayed 2 nights in Jul 2022

4/10 Poor

Jacqueline

Business traveller
Disliked: Cleanliness, staff & service, amenities
Very close to downtown and walking distance from a major local university.
Stayed 1 night in Jul 2022
Response from Ammy on 17 Aug 2022
Hi, Jacqueline! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Nora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst of the worst
Worst stay ever. It was dirty and not enough towels. No toiletries. For $80 a night I expect rooms to be clean and smoke free. Even the elevators were really dirty. Oyo should be ashame to have their name on this hotel.
Stayed 1 night in Jul 2022
Response from Ammy on 31 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okay

Michael

Disliked: Cleanliness
Ok
The first room was ok the second room had lots of roaches in it
Stayed 5 nights in Jul 2022
Response from jan on 24 Jul 2022
Sorry for the hassle you faced, Michael! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here.
Checkin was easy. Front desk was helpful and had great recommendation for dinner. No towels or toilet paper in room.went to desk to obtain. Return to room, use restroom, kill 6 cockroaches and leave. Beyond dusgusted!
Stayed 1 night in Jul 2022
Response from Ammy on 21 Jul 2022
Apologies for the problems you had faced, Amy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Landon

Stayed 1 night in Jul 2022
Response from Jane on 10 Jul 2022
Hi, Landon! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 Okay

Ernest

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was nice the room was clean and comfortable. The people were friendly
Stayed 1 night in Jun 2022
Response from Amina on 10 Jul 2022
Hi, Ernest! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Amina!

10/10 Excellent

Almanee

Stayed 1 night in Jun 2022
Response from Christina on 2 Jul 2022
Thanks for rating our services, Almanee! Looking forward to your continuous appreciation and support. Regards, Christina!

2/10 Terrible

Brooke

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing nice about this. It smelt like weed and cigarettes right when walking in, someone tried breaking into our room at 2am, and then fire alarms went off at 6am for no reason. Curtains were ripped, stickers all over the tv stands, it was a none smoking room with cigarette ashes on the lamps and floor. Window was opened and wouldn’t shut
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Bryant

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally deceived
This place should be closed up
Stayed 4 nights in Jun 2022
Response from Ammy on 10 Jul 2022
Hi, Bryant! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Not so Great
The stay was not very hospitable. Took a while to get someone to the front desk. The room had things missing and discolored carpet. There was no phone available on the room to call to front desk and the Wi-Fi only worked on the first floor in the lobby.
Stayed 1 night in Jun 2022
Response from Jane on 10 Jul 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst motel I’ve ever experienced. Everything was dirty and there was cockroaches on the drawers. Never coming back nor staying in downtown Jackson again.
Stayed 1 night in Jun 2022
Response from Jane on 10 Jul 2022
Sorry for the hassle you faced, Paul! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 Poor

George

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worse stay ever
Staff was excellent. Room on top floor and the elevator was broken. For felt like I was going to fall through. No remote for tv and no towels in room
Stayed 1 night in Jun 2022
Response from Ammy on 10 Jul 2022
Hi, George! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Tiffany

Disliked: Property conditions & facilities, room comfort
Not very appealing for a night stay
We came and saw the lobby door was broken and windows look like Brocken blinds. Not safe looking. Left immediately
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 14 Jun 2022
Hi, Thomas! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms had bugs in there no towel trash under table
Stayed 1 night in Jun 2022
Response from Ammy on 11 Jun 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Morgan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Christina on 31 May 2022
Hi, Morgan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is filthy. On arrival we were greated to a smoke filled lobby with a faint marijuana smell. The room floors, bathtub and counters were very dirty. The carpets had large stains and the blinds had a huge tear it it. The adjacent property is a homeless facility.
Stayed 2 nights in May 2022
Response from Jane on 23 Jun 2022
Hi, John! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Terrible

Rayna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Christina on 14 Jun 2022
Hi, Rayna! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

2/10 Terrible

Kimberly, Baldwin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room were given was dirty. The bed looked as though it had been slept in, stains on sheets and blankets. Drinks were on the table and food in the fridge. Given key to different room and that one was same condition. Dirty napkins in the bed and drinks left on table. Carpets are filthy! I was very disappointed
Stayed 1 night in May 2022
Response from Simon on 23 Jun 2022
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2022
Response from Joey on 19 May 2022
Hi, Charles! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

2/10 Terrible

Mirelle

Stayed 1 night in Apr 2022

10/10 Excellent

christie

Stayed 1 night in Apr 2022

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Disliked: Amenities
Place was a good value $ wise. Clean but with a few problem's T.V. remote didn't work (only one battery) No towels at all. No Fire alarm. exposed wiring Handle felt off closet door Hypodermic needle found in the room Random piece wood in the bathroom Night clerk very rude when I checked in Day clerk Totally Awesome he even shared his coffee with me.
Stayed 1 night in Apr 2022
Response from Ammy on 3 May 2022
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

2/10 Terrible

Marcin Wilhelm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Dirty sheets , broken appliances
Stayed 1 night in Apr 2022
Response from Cheshta on 28 Apr 2022
Hi, Marcin! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Joey on 3 May 2022
Hi, thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

10/10 Excellent

leila

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The lady’s were very nice
Stayed 2 nights in Apr 2022
Response from Ammy on 3 May 2022
Hi, Leila! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.