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Reviews of Holiday Inn Jackson Southeast - Pearl, an IHG Hotel

3 out of 5
Holiday Inn Jackson Southeast - Pearl, an IHG Hotel
110 Bass Pro Drive, Pearl, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 289 out of 509 reviews" "
Rating 8 - Good. 125 out of 509 reviews" "
Rating 6 - Okay. 46 out of 509 reviews" "
Rating 4 - Poor. 20 out of 509 reviews" "
Rating 2 - Terrible. 29 out of 509 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany, Portageville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in the middle of a shopping district, which made the area around very convenient for meals and entertainment. The hotel property and room was very clean, and surprisingly quiet as well. I would definitely stay here again if I come back to Jackson!
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A hot breakfast included would have made this location a 5 ☆. Everything else was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful & friendly! The beds are very comfortable beautiful hotel & rooms!
Stayed 1 night in Mar 2024

2/10 Terrible

Jeffrey

Disliked: Staff & service, property conditions & facilities
Black mold in bathroom. Told frony desk starting to argue the issue. Wanted to fight with me about issue. I travel all tje time NEVER had a experience like this.
Stayed 1 night in Feb 2024

10/10 Excellent

Wanda, Leland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and everyone was very polite
Stayed 1 night in Feb 2024

10/10 Excellent

tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lashunda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

4/10 Poor

Kerriann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very close to the Fair grounds. It was clean and quiet. We arrived to find that we did not have a room with two beds in it like we reserved but only a single king size. They found a roll away bed to put in the room but the sheets and pillow case had blood on them . The staff told us that the reservation is an Expedia problem and we need to contact them. Saying “we see this all the time with third party reservations”
Stayed 2 nights in Dec 2023

6/10 Okay

amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay minus being charged extra after I checked out . No reason , no damage, nothing extra purchased. Manager was suppose to call me and never did to correct this
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Stayed 1 night in Dec 2023

2/10 Terrible

Bryant

Stayed 1 night in Dec 2023

10/10 Excellent

Tabatha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and it didn't disappoint. Location is fantastic (between the Outlets, Bass Pro Shops, and MS Braves ballpark. Staff were friendly, room was clean, and the restaurant was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

MELISSA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Extremely busy and popular. First room we were given had not been made up so we were quickly assigned another room and given free breakfast for our inconvenience. Staff very attentive and caring.
Stayed 1 night in Nov 2023

4/10 Poor

Gedd

Stayed 1 night in Nov 2023

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Needs Improvement but Good
The tub was slick and nothing in the bottom of the tub to stop you from falling, sink drained very slow and it looked like they were in the middle of remodeling it. Bed was comfy and the shower had good pressure. The blackout shades were extremely great!!
Stayed 4 nights in Oct 2023

8/10 Good

Ana

Stayed 1 night in Oct 2023

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk was
Stayed 1 night in Oct 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Sep 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room
Stayed 3 nights in Sep 2023

8/10 Good

Jerry

Stayed 1 night in Sep 2023

10/10 Excellent

Jacob

Liked: Staff & service, amenities
Great restaurant and outside patio
Stayed 2 nights in Aug 2023

2/10 Terrible

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Patron
Enjoyed my stay overall. Cleanliness around the entrance needs attention payed to, would make a big difference to me. 👍
Stayed 1 night in Jul 2023

4/10 Poor

Arthur

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cleanliness was bad. Room had bugs and a dirty toilet.
Stayed 1 night in Jul 2023

4/10 Poor

Arthur

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was not clean. It had. If’s, and the toilet was dirty.
Stayed 1 night in Jul 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

candice

Stayed 1 night in Jul 2023

10/10 Excellent

Branch, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

tonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing without apology or accommodations
No cable in the rooms. I wasn’t able to watch t.v. Cables was in the bar area though.
Stayed 2 nights in Jun 2023

2/10 Terrible

Danielle

Stayed 1 night in Jun 2023

10/10 Excellent

Jeff

Stayed 1 night in Jun 2023

6/10 Okay

James Dennis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not clean. Nasty looking something on the side of the mattress. Bathroom looked more like something you would see in a Motel-6. Carpet needs cleaning. I paid over $320 for the two night stay. The employees however were very nice and friendly. For the price, not worth it.
Stayed 2 nights in Jun 2023

10/10 Excellent

Burton

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel conveniently located right by the Mississippi Braves stadium. Will definitely stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Tonya, Byram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

8/10 Good

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

kevin

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023

2/10 Terrible

Amanda

Stayed 1 night in Mar 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023