Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Drury Inn & Suites Jackson - Ridgeland

3 out of 5
Drury Inn & Suites Jackson - Ridgeland
610 E County Line Road, Ridgeland, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 68 out of 1006 reviews" "
Rating 4 - Poor. 31 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Sketchy area
Stayed 1 night in Mar 2024

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service
The staff was friendly except for one housekeeper. It rained most of our stay and the pool was closed all day Friday, so my kids were disappointed. The pool was one reason that we choose this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

Sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will not stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Claude M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Shalola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check in on Thursday was slow. The lady who checked us in did not tell us we had to request room service. When we came back Friday night after the game our keys would not work and she had an attitude. Our rooms were not clean and we had no fresh towels. Went to front desk to inquire and she still had an attitude and she said she told us about room service at check in but she did not. On Saturday morning, my aunt Barbara Robinson whose room I booked also was eating breakfast and she had left her belongings upstairs and went back to gather them but key did not work. I asked the clerk to rekey it and she asked for ID clearly she could see she had no personal items with her and she started talking back and arguing with me. She was very unprofessional. I will be calling Drury personally also. We have always stayed at Drury but we will probably not stay here any time soon because this experience we had.
Stayed 2 nights in Feb 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay will stay again when in the area the only thing bad was some construction on pool and spa but that wasn't that big of a deal but it's nice to use spa after a day of ridding
Stayed 1 night in Feb 2024

8/10 Good

Brenda, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Free drink and dinner snack vouchers! Nice surprise!
Stayed 1 night in Feb 2024

6/10 Okay

Katie

Disliked: Cleanliness, property conditions & facilities
At check in, there was literally no one at the desk for 30 minutes and this was at 9 pm when we were exhausted from traveling all day and just wanted a room so we could go to sleep! Very poor. Also, the hotel is dirty. Trash laying around everywhere in hallways, elevators etc. I don’t know that I will book a drury inn again.
Stayed 1 night in Feb 2024

10/10 Excellent

Clyde

Stayed 1 night in Feb 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. There was an electronic hum from outside of our room all night that was very annoying
Stayed 1 night in Jan 2024

10/10 Excellent

cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Kidada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Hiawatha

Stayed 2 nights in Jan 2024

10/10 Excellent

Arnetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed breakfast and the evening refreshments.
Stayed 1 night in Dec 2023

10/10 Excellent

Ardrena

Stayed 1 night in Jan 2024

6/10 Okay

Andrea

Stayed 1 night in Jan 2024

10/10 Excellent

Tyrmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roddy

Stayed 1 night in Jan 2024

10/10 Excellent

Alicia, Greenwood

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Mariana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We've been coming to this property for a few years now. Feel it is going down hill. Rooms need work and they dont seem to be doing any improvements in them. Rooms are clean, and food is good, but will probably try something new next year.
Stayed 1 night in Dec 2023

6/10 Okay

Damaris

Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Fatema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Arkala

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property
Stayed 1 night in Dec 2023

6/10 Okay

Ronnie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Was told hot tub was working, after looong drive. It wasn’t.and I killed a bug that looked very cockroachy by the pool. No bugs in my room, that I saw.
Stayed 1 night in Dec 2023

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

roger

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Much better than a Somalian goat pen
It was quite uneventful , bed could of used a blanket
Stayed 1 night in Dec 2023

10/10 Excellent

LAKEETA

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place… especially the wine down hour. (At least that’s what call it). Food was great. Rooms were clean and comfy. Staff was very professional. Will definitely stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff is super polite and helpful and the food options are good along with the complimentary beverages! Rooms were clean and pool and fitness center are in great shape.
Stayed 3 nights in Dec 2023

10/10 Excellent

Chuck

Stayed 5 nights in Dec 2023

6/10 Okay

Walter

Disliked: Property conditions & facilities
Very noisy. Outdated property.
Stayed 1 night in Dec 2023

10/10 Excellent

Chuck

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 5 nights in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Natasha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was not clean. Stains on floors and bed. Trash under pull out couch.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and a quality restaurant was within walking distance.
Stayed 2 nights in Nov 2023

8/10 Good

JEROME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Clean comfortable room. Good value. The only problem was lack of hot water for showers
Stayed 1 night in Nov 2023

8/10 Good

Christopher, Jacksonville Beach

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was phenomenal! The staff were very cheery and pleasant. We enjoyed happy hour and the morning breakfast. Very delicious!
Stayed 1 night in Nov 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service
Close to interstate. Easy to find. Clean rooms. Staff very friendly! Tv reception was bad. Even lobby tv was “frozen”. Had to watch tv/sports on my phone!! 7pm and food/bar was shut down!!
Stayed 1 night in Nov 2023

8/10 Good

Julius

Liked: Staff & service, property conditions & facilities
Neighbor was kinda loud but overall it was a decent hotel experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Sid

Travelled with partner
Liked: Property conditions & facilities
Hall Floors were dirty. Bathroom door would not close unless you lifted the seat on the toilet, not making this up.
Stayed 1 night in Nov 2023

6/10 Okay

Mike

Travelled with family
Our room still had splattered toothpaste on mirror in bathroom there were no bags in garbage cans the pool area was a mess and pool and hot tub did not seem to be full of water. The breakfast was really good and the lady serving the breakfast was super super nice. The breakfast area really needed updates as well as the rooms. It was not a bad stay but I probably will not go back.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friend had told me how much he enjoyed stayng at Drury Inns and I took his advice. The staff is so welcoming! I was amazed at the free dinner which was delicious! So nice not to have to go out after a long drive! My room was very clean and comfortable! I will definitely stay here again!
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers was very very friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 1 night in Nov 2023

6/10 Okay

Omar

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serves its purpose
Near a relative’s house. Rooms comfortable and decent size. The breakfast and dinner were heavy on carbs and fat but most guests were happy with them. Coffee, tea an$ soda machine available 24/7.
Stayed 3 nights in Nov 2023