Lobby

Reviews of Comfort Inn & Suites Jackson

2.5 out of 5
Comfort Inn & Suites Jackson
2435 Shirley Dr, Jackson, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 362 reviews" "
Rating 8 - Good. 133 out of 362 reviews" "
Rating 6 - Okay. 34 out of 362 reviews" "
Rating 4 - Poor. 27 out of 362 reviews" "
Rating 2 - Terrible. 18 out of 362 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best kept 👌 Comfort Inn and Suites I have been to.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Misty,We are thrilled to hear that you enjoyed your stay at our Comfort Inn and Suites! We always strive to provide our guests with a top-notch experience. Should you have any further feedback or need assistance, please reach out to our management team directly.

2/10 Terrible

Margaret

Travelled with family, Travelled with partner
We arrived to find that their pool was closed. We asked when it would be open and the staff said later this year! We specifically were wanting a hotel with pool. We were told that our room would be reimbursed. It hasn’t shown on our credit card as being reimbursed yet.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Margaret,We apologize for any inconvenience during your stay. We recommend reaching out to our management team for assistance regarding the reimbursement. Your feedback is valuable and will be shared with the appropriate departments for review and improvement.

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Richard, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Daniel, Akron

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Exhaust fan was way toooo loud in bathroom Toilet didnt flush after multiple trys The a/c fan kicked on sounded like it was gearing up to cut deli meat. Ive stayed here many many times and this time by far was the absolutely the worst time.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Daniel, Thank you for your feedback regarding your recent stay with us. We apologize for the inconveniences you experienced with the exhaust fan in the bathroom, the toilet, and the AC fan. We appreciate your loyalty as a returning guest and we are sorry to hear that this stay fell short of your expectations. We value your feedback and will share it with our team for improvement.

10/10 Excellent

Carolyn

Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Carolyn,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Stefan,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back again in the future. Safe travels!

6/10 Okay

Mary

Travelled with family and small children
Was told there would be no room service unless we asked for it, the room had been entered at least twice (without request) and his cologne was taken and maybe other items that we haven't noticed. The pool was closed
Stayed 4 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Mary, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our hotel values guest privacy and we regret any misunderstanding about room service. Regarding the room entry, we prioritize guest security and have protocols in place to ensure it. We regret any accidental entry that may have occurred. As for the pool, we apologize for its closure during your visit and recommend reaching out to management for further assistance.

10/10 Excellent

Eric, Belmont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. Front desk was staffed, which you don't have at the lower ends of hotels.
Stayed 4 nights in Nov 2023
Response from Manager on 7 Dec 2023
Hello Eric,Thank you for choosing our hotel for your stay. We appreciate your positive feedback regarding our front desk staff. We strive to provide excellent service and we are glad to hear that we met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Hannah,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a positive experience. We appreciate your support and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Eileen, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room/amenities for the price. The fitness center has great equipment.
Stayed 6 nights in Nov 2023
Response from Manager on 25 Nov 2023
Hello Eileen,Thank you for your positive feedback on our room and amenities. We are glad you found them to be of value. Our fitness center is designed to provide top-notch equipment for our guests to enjoy. We appreciate your kind words and hope to welcome you back soon for another excellent stay.

6/10 Okay

Amber

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly. Not convenient to food and shopping. Black mold in the bathroom. Hot tub is gone. Big disappointment after a long day. Was hoping to relax. 😒
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Amber,We sincerely appreciate your kind words about our friendly staff. We understand the inconvenience you faced regarding the location and availability of nearby dining and shopping options. Our team works hard to provide a comfortable stay, and we are sorry to hear about the issue with the bathroom. We apologize for any disappointment caused by the absence of a hot tub. Your feedback is valuable to us, and we will use it to improve our services.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Update the room
The bathroom looked old and dingy. Too much noise above us constantly. The room looked outdated. However the staff was amazing Stephanie and Shannon courteous and helpful.
Stayed 2 nights in Aug 2023
Response from Manager on 16 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our amazing staff members, Stephanie and Shannon, who always strive to provide courteous and helpful service. We apologize for any inconvenience caused by the condition of the bathroom and the noise from above. We appreciate your insights regarding the room's appearance and will take them into consideration as we continue to make improvements.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Scott,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Gaston

Travelled with family
Liked: Staff & service, property conditions & facilities
Didn’t love the glass window at check in, felt unsafe
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Gaston,Thank you for sharing your feedback with us. We apologize if the glass window at check-in made you feel unsafe. Guest safety is our top priority, and we understand that different concerns may arise. We appreciate your observation and will take it into consideration for future improvements.

8/10 Good

felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello felix,Thank you for your review! We appreciate your feedback and are glad you had a great experience. We hope to welcome you again soon!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello John,Thank you for your outstanding rating! We strive to provide exceptional service and are glad to know that we exceeded your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baby shower
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Timothy,Thank you for your exceptional rating! We truly value your positive feedback and we hope to continue exceeding your expectations during your future stays with us.

10/10 Excellent

Janessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Janessa,Thank you for giving us a perfect rating! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. I prefer comfort inns for the comfortable beds as this is very important to me. The bed did not disappoint as we both slept well. We had to get up very early for a bowling tournament so sleep was very important. The breakfast was very good. We were able to eat at 6am which was good for our schedule that day. Good choices overall. The only thing missing was sugar free syrup. You may want to consider adding this. Overall a clean property and We were very happy with our stay.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Christine,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay and had a restful night's sleep on our comfortable beds. We're glad that our early breakfast option worked well with your schedule. We appreciate your suggestion about sugar-free

8/10 Good

May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no water bottles for sale, the vent in the bathroom was very loud. We had to have the door closed all the time. Otherwise, the receptionist was very friendly, the breakfast was ok.
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello May,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Luann

Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Luann,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Verified traveller

Not quiet.
There was a huge party going on in the room next to us. The walls are paper-thin. Not very relaxing. Pretty outdated and the breakfast was not good.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Dear Guest,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small and that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Jennifer,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello Ronald,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Michael

Travelled with family
Disliked: Amenities
Mold in the bathroom
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Michael ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to our family and friends
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Ronald,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Damia

Business traveller
Liked: Cleanliness, staff & service
The hotel is decent for the price. The only issue was I had to kill 4 spiders, I know you can’t escape them, but it was one to many for me. Also, something crawled out of the back of the toilet where it connected to the wall, unsure of what kind of bug it was, but it was pretty big. It didn’t look like a spider though. Overall, it was okay for one night. The customer service team was great though.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Damia,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Robert,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

James, Clover

Stayed 1 night in Sep 2023
Response from Manager on 13 Oct 2023
Hello James, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 22 Sept 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
What I liked about my stay
For the most part, my state was excellent. If I had to say some thing I wish was different was my teenager was not able to connect his PS five to play the game to the Wi-Fi. That would be it hey
Stayed 3 nights in Sep 2023
Response from Manager on 22 Sept 2023
Hello Angel,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area!
Stayed 1 night in Sep 2023
Response from Manager on 22 Sept 2023
Hello Reginald,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our area as well as our pool. We hope to see you again in the future.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 19 Sept 2023
Hello Peggy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Eric, Teutopolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great spot to stay as we were going to ann arbor the next day. Way cheaper than ann arbor. Nice hotel, friendly staff. looked like new carpet throughout which was nice for a change.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Eric,Know that your voice is of tremendous importance to us and we value your comments about our staff and also our carpet. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable!
A perfect hotel for me. The bed was very nice, super comfortable. Room was quiet and the sunblock curtains were great. Here is the most important thing fir me ... the towels. I HATE super fluffy, super soft poly blend towels. They just don't absorb water. Fortunately, the Comfort Inn uses cotton towels that had just the right balance of fluff and scruff. Perfect!
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello John,Thank you for your valuable opinion regarding our bed as well as our towels. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

DAPHNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the room and hotel was clean. Enjoyed our stay there
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hi Daphne,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Reddrick

Stayed 3 nights in Aug 2023
Response from Manager on 26 Sept 2023
Hello Reddrick,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here in the past and enjoyed the heated pool.
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hello Robert,Thank you for being a valued guest and for providing us the feedback regarding our pool. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here whenever I come to Jackson. The rooms are clean and comfortable. They are very reasonably priced and I enjoy the amenities.
Stayed 4 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hi Ruth,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Allison,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Rodney

Stayed 1 night in Aug 2023
Response from Manager on 10 Sept 2023
Hello Rodney,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Cheri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was the towels. They were somewhat thin. The pool towels were almost see thru!
Stayed 1 night in Aug 2023
Response from Manager on 18 Aug 2023
Hi Cheri,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and comfortable
Stayed 1 night in Aug 2023
Response from Manager on 18 Aug 2023
Hi Nancy, We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Cathy

Liked: Property conditions & facilities
Helpful staff
Stayed 2 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hi Cathy,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Everything you need 5 minutes from hotel.
Stayed 2 nights in Aug 2023
Response from Manager on 13 Aug 2023
Hello frances,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Zacharee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for me and my wife
Stayed 2 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello Zacharee,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Shannon

Stayed 2 nights in Aug 2023
Response from Manager on 12 Aug 2023
Hello Shannon,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

James

Travelled with partner
We had no smoke detector in our room. We said something twice on Friday, twice on Saturday and once on Sunday to the front desk. It wasn’t until my husband (who is a firefighter) told them he would be contacting the fire Marshall did we finally get one. However when they put on in our room it had a dead battery. We asked the front desk for another battery and the second one was also dead. We asked the front desk for new towels, more toilet paper, and more coffee in our room. We were told to put our towels outside the door. We came back 9 hours later and nothing had been put in our room. This was not a good stay at all!!!!
Stayed 3 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello James, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly helpful hotel was clean and well maintained
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Thomas,Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Hello Patricia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.