Search Chalets in Itu

"We had an excellent stay. The staff is very friendly and helpful. The room is very spacious and kept very clean. For breakfast there are plenty of options. The in house restaurant is very good too. Highly recommend."

"I loved it. They had buffet option too at dinner very nice with live music. Great breakfast. Close to VCP. "

"Great food but dirty rooom"

"Very nice people and friendly"

"Pros: Bom café da manhã e piscina. Quartos espaçosos e reformados. Contras: o atendimento deixou bastante a desejar. Em todos os setores do hotel havia pelo menos um funcionário que claramente não sabia lidar com o público e estava trabalhando de mau humor. Incluindo a gerente da recepção que respondeu a nosso pedido de extensão do horário de checkout com soberba e ironia, embora outros hóspedes que tinham fechado pacotes tivessem a oportunidade de ficar até as 16h. Um outro problema que tivemos foi com o time de recreação que usou microfone em uma atividade na região da piscina e o volume estava altíssimo, assustando crianças pequenas e uma bebê. Quando pedimos que o volume fosse abaixado, a monitora nos informou que se estávamos nos sentindo incomodados, que saíssemos da piscina, pois ela não iria atender ao nosso pedido já que ali era uma área pública. Nós sentimos bastante desrespeitados, pois outros hóspedes também estavam incomodados e tentando relaxar na piscina. Pagamos para usar aquela área assim como os outros hóspedes e não fomos previamente informados da programação e de que haveria a utilização irresponsável de microfone na principal área de lazer do hotel. Outro problema foi com a manutenção das dependências do hotel. O elevador parou de funcionar diversas vezes, o ralo do chuveiro e o vaso sanitário estavam entupidos e foi necessário chamar o time de manutenção. No outro quarto tiveram o mesmo problema com o ralo entupindo e água transbordando. "

"Good."

"The hotel was good, the staff was good. But my friend got her money stolen. Someone went to our room and opened our armory. When we got back from our event we noticed. We did notify the management and they were chilled about and informed that will take a while and when they got back to us they did not even apologize for the occurrence of the stolen money. It’s was very disappointing that have happened in the property. Also we booked room for 4 people and the property on the website was a a big bed and a room with 2 single bed and was very pricey. We got there and the room with a big bed and in the side 2 small beds and one small bathroom. Totally miss lead. Very disappointed. So, I do not recommend. Please stay away. "

"I’ve visited the Itu Garden Spa at least four times, and I always love to come back to this serene, beautiful resort. The food, fitness activities and spa treatments are all superb. The staff is friendly and welcoming. "

"People were very nice, but didn’t speak English, so download a translator on your phone and you will be fine. The food was great! Buffet style, fresh squeezed orange juice!!! Furniture as was stated before was dated but we loved the place and would definitely stay there again. Very peaceful and quiet, lovely grounds."