Verified
2/10 Terrible
TANIA
30 Jan 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FRAUDE
TANIA
Stayed 1 night in Jan 2020
Pousada Encantos de Martinelli
2.5 star property
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Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
We should mention
This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Frequently asked questions
Is Pousada Encantos de Martinelli pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pousada Encantos de Martinelli?
This property doesn't offer parking.
What time is check-in at Pousada Encantos de Martinelli?
Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.
What time is check-out at Pousada Encantos de Martinelli?
Checkout is at noon.
Where is Pousada Encantos de Martinelli located?
Located in Penedo, this pousada is within a 15-minute walk of Vale do Paraíba and Lelumuseo Toy Museum. Casa do Chocolate and Pequena Finlândia are also within 1 mile (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
3.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
3.6
Cleanliness
2.0
Amenities
3.0
Staff & service
4.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 5 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 5 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 5 reviews
4 - Poor
1
Rating 2 - Terrible. 3 out of 5 reviews
2 - Terrible
3
Reviews
Verified
2/10 Terrible
Verified traveller
22 Jan 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssima experiência
Uma bagunça!!!
Tive a reserva confirmada por e-mail, liguei, fiz a confirmação por telefone e quando chegamos para nos hospedar, a dona Kelly, dona da pousada, disse
(Por telefone) não haver nenhuma reserva, msm estando com e-mail, número da confirmação e tendo ligado 3 dias antes e sendo confirmado. Ao entrar em contato com o site de reservas e tendo a confirmação da minha reserva, com número de confirmação, falei novamente com ela e ela disse não haver quartos disponíveis e que eu deveria ligar para o hotéis.com que eles dariam um jeito, ou seja, ela faz o que quer e não tem nenhum respeito com os hospedes. Inclusive, haviam vários hóspedes reclamando, sobre não ter toalhas e sobre as condições dos quartos. Os funcionários têm boa vontade, mas estão perdidos e sobrecarregados diante da péssima gestão administrativa. Costumo viajar com minha família e nunca passamos por isso. Ficamos das 15:30h às 19:00h no estacionamento da pousada, na chuva, negociando com hotéis.com para nos relocar. Acabamos indo para um hotel a 8 km da cidade, exautos, mas graças a Deus não tivemos nenhum problema por lá.
Verified traveller
Stayed 2 nights in Jan 2020
Verified
2/10 Terrible
Verified traveller
20 Jan 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Propaganda enganosa, chegando lá disse que não tinha reserva, e ofereceram um lugar para ficar pelo dobro do preço!
Verified traveller
Stayed 1 night in Jan 2020
Verified
8/10 Good
Fabiana
10 Jan 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Atendimento bom, funcionários muito solícito, gistei muito do chalé que ficamos.
Fabiana
Stayed 1 night in Jan 2020
Verified
4/10 Poor
LUCIANA
13 Jan 2020
LUCIANA
Stayed 2 nights in Jan 2020