Lobby sitting area

Reviews of Tugra Hotel

3 out of 5
Tugra Hotel
Fevzipasa Cad. Feyzullah Efendi Sok 6, Istanbul, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 89 reviews" "
Rating 8 - Good. 21 out of 89 reviews" "
Rating 6 - Okay. 24 out of 89 reviews" "
Rating 4 - Poor. 12 out of 89 reviews" "
Rating 2 - Terrible. 9 out of 89 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2023
Response from TUĞRA HOTEL on 3 Feb 2024
Dear Guest,We are very happy you chose Tuğra Hotel for your stay in Istanbul. We are peased to note that you enjoyed the comforts of our hotel including location,room,staff and stay. W would love to welcome you back in the nearest future.With Best Regards,

10/10 Excellent

Alaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 7 nights in Nov 2023
Response from TUĞRA HOTEL on 28 Nov 2023
Dear Guest,We are very happy you chose Tuğra Hotel for your stay in Istanbul. We are peased to note that you enjoyed the comforts of our hotel including location,room,staff and stay. W would love to welcome you back in the nearest future.With Best Regards,

6/10 Okay

Denisia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from TUĞRA HOTEL on 30 Oct 2023
Dear Guest,First of all, thank you for choosing Tuğra Hotel. We are very pleased that you were satisfied with your stay. We will be happy to welcome you again in our hotel. Best regards

8/10 Good

abdul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with all travel facilities in walking distance
Stayed 11 nights in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest, thank you for choosing Tuğra Hotel and for your good score. We hope to see you again at Tuğra Hotel.Best Kind regards

2/10 Terrible

Mohamed

Stayed 2 nights in Oct 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest, Thank you for choosing Tuğra Hotel. Even if you are not 100% satisfied, we hope to welcome you again in the future to convince you of our performance.Best Kind regards

10/10 Excellent

ahlam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest,We are pleased to note the positive points you gave to your, Tuğra hotel experience. And we look forward to welcoming you again. Best Kind regards

6/10 Okay

Gennadiy

Disliked: Property conditions & facilities, room comfort
Economy room
Hotel have good location, cheap price and always available rooms. Breakfast satisfy. But hotel has very old maintenance. No tea pot in the room. This hotel I will add to the list "never come back again".
Stayed 4 nights in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest,We are very happy you chose Tuğra Hotel for your stay in Istanbul. We are peased to note that you enjoyed the comforts of our hotel including location,room,staff and stay. Would love to welcome you back in the nearest future.With Best Regards

4/10 Poor

Mazen

Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and need serious update. The smell of cigarettes smoking was everywhere
Stayed 1 night in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest,Thank you for choosing to visit Tuğra Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you beeter.With Kind Regards,

6/10 Okay

Wael

Stayed 1 night in Sep 2023
Response from TUĞRA HOTEL on 30 Oct 2023
Dear Guest,First of all, thank you for choosing Tuğra Hotel and your score. Your comments will be very useful for us to improve our service quality. We will be happy to welcome you again in our hotel.Kind regards

2/10 Terrible

Dino

Stayed 2 nights in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest,Thank you for choosing to visit Tuğra Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you beeter.With Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Dear Guest,We are very happy you chose Tuğra Hotel for your stay in Istanbul. We are peased to note that you enjoyed the comforts of our hotel including location,room,staff and stay. W would love to welcome you back in the nearest future.With Best Regards,

10/10 Excellent

Anosha

Liked: Staff & service, property conditions & facilities
Great location, amazing staff
Stayed 5 nights in Aug 2023
Response from Nihat on 1 Sept 2023
It's your kindness...

6/10 Okay

Zaher

Liked: Cleanliness
It was an OK stay as a whole
My stay was ok. I thank the receptionist Mohammed from Mardin. He really represents Turkish originality and hospitality and he represents his religion Islam in a very civilized way. He was always supportive, kind, and handsome.
Stayed 1 night in Jul 2023
Response from Nihat on 14 Aug 2023
Thank you very much for your opinion for him... Also we are happy to work with him ...

10/10 Excellent

lola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people
Stayed 3 nights in Mar 2023
Response from vural on 1 May 2023
Thank you very much for choosing our hotel. We will do our best to serve our guests better.

10/10 Excellent

Melnychuk

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 14 nights in Oct 2022
Response from Nihat on 26 Nov 2022
Thank you very much for your opinion...

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has great location, close to everything. The staff are nice and friendly.
Stayed 7 nights in Nov 2022
Response from Nihat on 26 Nov 2022
Thank you very much for your opinion...

4/10 Poor

Randa

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapoi
Shower does not work.
Stayed 7 nights in Oct 2022
Response from Nihat on 17 Dec 2022
We like to thank you very much for your attetion, its all ready fixed.Warm Regards

2/10 Terrible

Adam

Travelled with family
Disliked: Staff & service
The manager is hungry money
Stayed 1 night in Sep 2022

2/10 Terrible

Adam

Travelled with family, Business traveller
Disliked: Staff & service
Harsh people
Stayed 2 nights in Sep 2022

6/10 Okay

Mohamad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2022

2/10 Terrible

Rafat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks more like a cheap Motel. Very low standards.
Stayed 14 nights in May 2022
Response from Nihat on 17 Jul 2022
We are sorry...

6/10 Okay

Kathleen

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No restaurant or airport transportation although supposedly included. Given that I only speak English, these were the reasons that I chose this hotel. Also picture is deceiving.
Stayed 1 night in Mar 2022

8/10 Good

Farah

Liked: Cleanliness, staff & service
Overall this was perfect for me because I was travelling alone. I felt safe and everything is walking distance. Best location for short stay.
Stayed 2 nights in Apr 2022
Response from Nihat on 13 Apr 2022
We are so happy for your opinıons

4/10 Poor

GUMA

Travelled with family
Disliked: Amenities, property conditions & facilities
No
Stayed 4 nights in Jan 2022

8/10 Good

LUAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from TUGRA HOTEL on 12 Jan 2022
you chose our hotel and thank you for

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Nihat on 11 Nov 2019
Thank you for your opinion, we hope to welcome you for a better holiday.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and great location
The hotel is great for ththe price! The staff at the front desk were incredibly helpful and friendly. They helped me to get a fair price on a taxi and directed me to the best and closest bazaars to buy fresh coffee. The location is great for shopping in the city center. I would absolutely stay here again.
Stayed 4 nights in Sep 2019
Response from Nihat on 2 Oct 2019
I wish we merit your good feeling for many many years...

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , I will go again
Net and clean place , nice and friendly staff
Stayed 2 nights in Apr 2019
Response from Nihat on 13 Jun 2019
Hope to welcome you again...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t like it The manager is stingy and not good
Stayed 4 nights in Aug 2018
Response from Nihat on 16 Aug 2018
We are so sorry about these photos. We never let the staff to use this kind of production. It would be better If you inform us immadiately. In your next visit we'll use newest sheet set... I bag your pardon once more...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel Needs a lot of improvements. Its Cheap but it deserves cheaper.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Meh.... but they try hard
This is an obscure little hotel on a backstreet in Istanbul. The staff tries hard, and the facilities are clean. Lower price so you need to expect lower comfort. Hallway lights are always off unless you stamp your foot to make noise. Elevator exists but is tiny and around the back of the lounge so not immediately visible. Street can be noisy in the morning, especially garbage trucks at 5:00am. Breakfast is simple but earnestly offered in windowless basement room. Some electric switches were broken. Doors are a little flimsy. Double-bed room is very small, so recommend using room with three single beds to get larger space.

10/10 Excellent

ammara, new york city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple room
A very good deal on this hotel! Rooms are very sparse in terms of decorations but are simple and serve well for the purpose of relaxing! We had a queen bed and single bed room for us and our son, however we would have preferred a bigger room for more space. The breakfast is traditional turkish breakfast with a variety of cold cuts, jams, breads and pastas and rice dishes. Downside was the coffee was just too strong and bitter for our tastes. Hotel staff were very friendly and accommodating. Each one was able to answer our questions of how to get somewhere or where to find something. Before our trip we emailed the hotel to arrange our airport transfer and requested the same going back. Emails were promptly replied to and transfers went smoothly. There were a couple short power outages during our 2 week stay, which is common for the area, but very short as to not be a hassle. The great thing about this hotel is that it is right next to many restaurants/cafes and many clothing stores! Not so much souvenirs, but women's, men's and kids clothing and shoes. Historia Mall is also a short walk away from the hotel (with stores like zara, Mango, starbucks and KFC). There is also an ATM across the street, and along Fazi Pasa street many other ATMs that exchange currency as well. The only warning is that the beggars are very aggressive in this area which took some getting used to! I would suggest becoming familiar with the tram to access the tourist spots about a 15 min walk away.

10/10 Excellent

john, austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfactory Hotel Choice In Istanbul
I just completed a budget trip to Istanbul. Tugra Hotel fit my pocket-book need for a lower cost hotel in the "old city" neighborhood. Tugra exceeded my expectations, and provided much more than it had to provide as a "low cost" hotel. The location was in a lovely, upscale neighborhood. The breakfast provided was a lavish buffet spread of middle eastern meats, cheeses, yogurts, and breads - - together with bowls of exotic delicacies we don't even recognize as food in Texas. The hotel is worth a stay for the breakfast alone! My single room was comfortable (although small - which is fine with me) and had a lovely duvet cotton comforter. Best of all, having being exhausted from climbing Istanbul's hills, the Tugra Hotel's elevator works like a charm taking guests from the breakfast area in the basement through six floors of rooms. You'll be glad you are there when you finally find it!

6/10 Okay

Rob, NY

Liked: Cleanliness
Disliked: Staff & service
Basic Clean hotel and good location.
Staff barely speaks English which is common in Turkey, basic breakfast.

8/10 Good

Max, Rome

Liked: Cleanliness, property conditions & facilities
Clean hotel and helpful staff.
Could do more to improve breakfast, other thn that a good stay.

8/10 Good

Mike, London

Liked: Cleanliness, property conditions & facilities
Nice little hotel.
Basic clean rooms, didn't have my reserved room at check in but quickly provided a replacement, breakfast had varieties but needs some improvement, would stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good
Good

8/10 Good

Mustafa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay at
I enjoyed my one night stay at this hotel. Friendly staff and comfortable room. would recommend it to you

8/10 Good

Wail, Dallas Texas USA

Liked: Cleanliness, staff & service, room comfort
very good location
we enjoyed our stay. Hotel personnel spoke English and were very helpful.

6/10 Okay

Andy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
was ok till i went in the bathroom and found missing shower door, was not happy with this, but everything else went well, its clean and they are usually helpful, have been here a few times now and probably would use this again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice lovely hotel, the staff are very polite,veryhelpful- will help with tourist locations and transfers and also domestic helps- got appointment in hospital for me when i was sick- hotel is very near to great eating places and also at the centre of town- only problem is the traffic

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Maz, Fatih/Istanbul Province, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for EVERYONE
The staff all spoke English. They were very friendly and helpful. The owner, Nihat, was there to welcome us to his hotel and regularly took time out and sat down to talk to us. The Manager Bayram was excellent very knowledgeable and got us the best deals on our excursions. He also made sure we were looked after by the tour operator. The kitchen staff were also fantastic especially Anwar. It was sad to go and we will miss them but hope to return and would recommend this place very highly. Location is also excellent pretty central to the attractions and Mac Donalds a few minutes walk :-)
View from outside
View from our balcony

6/10 Okay

Ömer

Travelled with group
Fiyata göre Hizmet
Hotel fena degil, fazlada bir beklentimiz yoktu sadece bir gece konakladik. Arti olarak Otoparki söyleye bilirim.Hotel genel anlamda bir bakim istiyor hersey eskimiz ve dökülüyor. Ne kadar temizlik yapilsada O eskilik göze batiyor. Temizlik yapilmis olsada belli olmuyor.
Stayed 1 night in Nov 2023
Response from TUĞRA HOTEL on 20 Nov 2023
Değerli Misafirimiz, Tuğra Hotel'i ziyaret etmeyi seçtiğiniz için teşekkür ederiz. Ancak buradaki deneyiminizden %100 memnun olmadığınızı görmek endişe vericiydi. Umarım gelecekte sizi tekrar ağırlamak ve size daha iyi hizmet verebileceğimizi kanıtlamak için bize bir fırsat daha verirsiniz. Saygılarımızla,

6/10 Okay

Stephie

Stayed 6 nights in Oct 2023
Response from TUĞRA HOTEL on 20 Nov 2023
Dear Guest, Thank you for choosing Tuğra Hotel. Even if you are not 100% satisfied, we hope to welcome you again in the future to convince you of our performance.Best Kind regards

6/10 Okay

Zakiya

Travelled with group
Liked: Staff & service
Frühstuck muß verbessert werden. jeden tag die gleiche sachen für einige sachen muß mann extra zahlen wie Omlett oder Eir in Pfanne.
Stayed 5 nights in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Lieber Gast,Vielen Dank, dass Sie sich für einen Besuch im Tuğra Hotel entschieden haben. Allerdings mussten wir mit Besorgnis feststellen, dass Sie mit Ihrer Erfahrung hier nicht 100 % zufrieden waren. Ich hoffe, Sie könnten uns in Zukunft noch einmal die Gelegenheit geben, Sie wieder bei uns begrüßen zu dürfen und zu beweisen, dass wir Ihnen Bier servieren können.Mit freundlichen Grüßen,

4/10 Poor

Halil Ibrahim

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Achterstallige onderhoud, eerste nacht onjuiste kamer aangewezen, 2e dag hebben ze na het aanvraag gecorrigeerd. Er is altijd een van de eigenaren aanwezig achter de balie. Toevallig eentje die overdag van de 2e dag brutaal en niet klantvriendelijk.
Stayed 2 nights in Sep 2023
Response from TUĞRA HOTEL on 29 Oct 2023
Lieber Gast,Vielen Dank, dass Sie sich für einen Besuch im Tuğra Hotel entschieden haben. Allerdings mussten wir mit Besorgnis feststellen, dass Sie mit Ihrer Erfahrung hier nicht 100 % zufrieden waren. Ich hoffe, Sie könnten uns in Zukunft noch einmal die Gelegenheit geben, Sie wieder bei uns begrüßen zu dürfen und zu beweisen, dass wir Ihnen Bier servieren können.Mit freundlichen Grüßen,

8/10 Good

Can

Liked: Staff & service
Klimaanlage hat nicht wirklich funktioniert, Terrasse war durch doe Vögel verdreckt. Es ist ein älteres Hptel und renovierungsbedürftig
Stayed 6 nights in Jul 2023