2/10 Terrible
Ahmed, New Cairo
27 Nov 2022
Disliked: Staff & service, amenities, property conditions & facilities
- Worst 4 stars Hotel over the last 15 years.
- When I arrived in the midnight I found the hotel gate closed. I knocked the door a few times then I saw someone coming from the right side who opened the door for me. Actually that guy was the receptionist who was sleeping which is very strange to see a receptionist who closes the hotel completely to take a nap!
- The safe-box was not working and I asked to either fix it or change my room but as expected the easiest thing is to tell you that the hotel is full and the guy will come tomorrow to fix it. BTW till I left it was not fixed.
- No “Don’t disturb” sign available at the hotel. As a result, I had to take all my valuables with me everyday which is very risky.
- The Wifi was not working due to technical issue which lasted the whole stay period which led to using the data roaming and spending a lot of money
- No air conditioning in the bedroom
- Still using normal metal keys for rooms
- No hot water in the bath tub
- Noise coming from the bathroom and the rooms near you
- No bed cover and I had to ask the room service to bring one which ended up with giving me a sheet to use it as a bed cover!
- The guys do not put the complementary water, shampoo, etc.. when they make the room.
- No hangers for clothes and no iron/ironing board
- Not all lights working. Bed pillows are high and not comfy
Based on the aforementioned, I don’t recommend to stay at this incredible hotel at all.
Ahmed
Stayed 2 nights in Nov 2022