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Reviews of Nova Plaza Prime Hotel

5 out of 5
Nova Plaza Prime Hotel
Mahmutbey Mah., Tasocagi Yolu Cad. No:35 Bagcilar, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 161 out of 447 reviews" "
Rating 8 - Good. 164 out of 447 reviews" "
Rating 6 - Okay. 60 out of 447 reviews" "
Rating 4 - Poor. 36 out of 447 reviews" "
Rating 2 - Terrible. 26 out of 447 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

gaith

Stayed 2 nights in Dec 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

FELIZA

Stayed 5 nights in Jun 2023

8/10 Good

Brahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice.
Stayed 1 night in May 2023

2/10 Terrible

RAFAEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very shiity place. don't go there
Stayed 1 night in Apr 2023

10/10 Excellent

Nadir

Stayed 1 night in Dec 2022

4/10 Poor

Motasim, jeddah

Travelled with family and small children
Disliked: Cleanliness
-In the beginning all my information is available to Expedia, and among the options, I am a non-smoker, they gave me a smoking room, unfortunately, a smelly room and the smell of cigarettes filled the room. And when I told them to change it, they told me that there was no room, and after speaking to the manager, he said we will look for a suitable room for you. I hope that the picture mimics the reality, as we book through the website with pictures, and we live in rooms that are different from pictures. -The good thing about this hotel is that the mall is nearby.
Stayed 4 nights in Oct 2022

8/10 Good

Noriyasu

Stayed 4 nights in Sep 2022

4/10 Poor

Ravi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Very nice indoor pool but out of service most of my stay and nice Turkish Spa
Stayed 3 nights in Jul 2022

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
Ok position The current evening food service is very basic and quite boring. Cafe style service.due to Covid.
Stayed 5 nights in Nov 2021

2/10 Terrible

Huseyin Emin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Liu

Business traveller
Disliked: Staff & service
Stayed 5 nights in Oct 2021

2/10 Terrible

Alhami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst ever hotel i stayed in Bery old smelly dirty rooms nd rugs Never ever i will try it or advise anyone to go there
Stayed 1 night in Sep 2021

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel but beware
Good hotel , but air conditioner did not work. It was literally an oven
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
Not Klean at all before much batter
Stayed 6 nights in Aug 2021

4/10 Poor

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service
Not a five star- barely a two star..
Very bad location, not accessible easily via taxi. Staff seem agitated all the time. I’ve asked the reception dude to send me a soft copy of my PCR test and he replied with “we are currently busy” while there was no one there to attend to. Food was sub average and cleanliness wasn’t their top priority. Broken plates and dirty ones stacked for breakfast service. Chefs were in a bad mood possibly because they had to be up too early. All in all, not fit for a 2 stars hotel.
Stayed 3 nights in Aug 2021

8/10 Good

Stacy Alan

Liked: Cleanliness
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with helpful staff
Quick check-in process and good sized rooms, although view from room was limited. Only hiccup was the elevators which required a very slow and precise insertion of room key to activate.
Stayed 10 nights in May 2021

8/10 Good

Muhammad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is great staff could do with more training as they don't seem to understand being helpful is normal in the hospitality industry and not an extra.
Stayed 10 nights in Oct 2020

2/10 Terrible

Salem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Afra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from gre on 8 Mar 2020
Sayın Misafiriniz. Otelimize vermiş olduğunuz puan için üzgünüz. Siz, değerli misafirlerimizin memnun ayrılması için elimizden geleni yapacağız. Konaklamanız sırasında sizi etkileyen bir şeyle mi karşılaştınız? Misafir İlişkileri

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked everything except how the manager refused to change breakfast options in my second return reservation
Stayed 10 nights in Feb 2020
Response from gre on 27 Feb 2020
Dear Guest, I am sorry if you feel rejected. As I don't know what kind of situation, it is hard for me to make a comment. I wish we could have more info about the situation. Guest Relations Mrs. Meltem Ateş

8/10 Good

Ahmad

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from gre on 14 Feb 2020
Değerli Misafirimiz , Puanlamanız için teşekkür ederiz.

8/10 Good

cedric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from gre on 1 Feb 2020
Dear Cefric, Thank you for your points We hope to see you soon Guest Relations Team

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff and nice hotel
Stayed 3 nights in Dec 2019
Response from gre on 22 Jan 2020
Dear Glenn, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from gre on 22 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location ,the rooms and the breakfast. The staff are some helpful and speaks English
Stayed 1 night in Nov 2019
Response from GRE on 26 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

4/10 Poor

Jusrin

Business traveller
Stayed 1 night in Nov 2019
Response from gre on 26 Jan 2020
Dear GUEST, Thank you for your points . We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Not the same before all the time when I stay very kleen
Stayed 2 nights in Nov 2019
Response from GRE on 26 Jan 2020
Dear , Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

8/10 Good

Ugur

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from gre on 28 Jan 2020
Sayın Misafirimiz, Öncelikle otelimizi tercih ettiğiniz için teşekkür ederiz. Puanlamanız ilgili birimlere ulaşmıştır. Sizleri tekrar aramızda görmekten mutluluk duyacağız. Saygılarımla Meltem Topçam Ateş Misafir İlişkileri Yetkilisi

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserved this hotel to be near the airport but did it just when the location of the airport moved 30 minutes north. Not the fault of the hotel, but beware that this hotel is quite a distance from the Istanbul Airport now.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from GRE on 28 Jan 2020
Sayın MİSAFRİMİZ, Otelimizdeki misafir memnuniyetini daha yüksek seviyelere çıkarmak için sizlerin kıymetli zamanını ayırıp anket doldurması ve değerli görüşlerinizi bildirmesi bizim için çok kıymetli ve çok önemlidir. Sizleri tekrar aramızda görmekten mutluluk duyacağız. Saygılarımla Meltem Topçam Ateş Misafir İlişkileri Yetkilisi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, big room, missing clothes iron in the room
Stayed 2 nights in May 2019

6/10 Okay

KU, KL

Business traveller
Liked: Cleanliness, staff & service
Location good, people and services good. But, AC inside room is an issue because it automatically switched to hot air even the in-room setting is at "cool". The staff claimed that this happened to every hotel in Istanbul which I highly doubt. Shower drainage is clogged for the few nights I stayed.
Stayed 3 nights in Apr 2019

10/10 Excellent

EREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Shopping
Very Nice hotel, next to mall of Istanbul!
Stayed 1 night in Apr 2019
Response from GRE on 26 Jan 2020
Dear EREN, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The worst Holiday Inn I have stayed at... The AC was not working the room temperature was awful we could not go to sleep. We brought brought up the matter to the staff nothing happened what a waste of money and the staff are careless... thank you
Stayed 1 night in Apr 2019
Response from GRE on 26 Jan 2020
Dear GUEST , Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The property is very old and bathroom is extremely outdated and not very clean
Stayed 1 night in Jan 2019
Response from GRE on 26 Jan 2020
Dear GUEST, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

4/10 Poor

Salisu

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2019

4/10 Poor

Salisu

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2019
Response from GRE on 26 Jan 2020
Dear SALISU , Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check breakfats times :)
We had actually already stayed here just a few days ago and breakfast was on until 10:30am the first time we visited. To our surprise and disappointment, we missed breakfast as we were now told that it was on until 10am.
Stayed 1 night in Jan 2019
Response from guest relations on 13 Jan 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future Sincerely, Mrs. Meltem Topçam Ateş Guest Relation Executive 02126041500-2500 m.ates@hiistanbulairport.com

8/10 Good

Sakina F A

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from guest relations on 13 Jan 2019
Dear Guest, Thank you for the feedback on your stay at Holiday Inn Istanbul Airport. We are delighted to know that you had a memorable stay with us and are glad the facilities & services matched up to your expectation. We look forward to welcoming you on your next visit. Warm Regards, Mrs. Meltem Topçam Ateş Guest Relation Executive 02126041500-2500 m.ates@hiistanbulairport.com

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just on the beach. Very few activities to get. Dinner with four courses was too heavy. Far too little fruits. Friendly personal. There was smoking allowed, not good.
Stayed 1 night in Dec 2018
Response from GRM on 19 Dec 2018
Dear SIR/MADAM, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future Sincerely, Meltem Topçam Ateş Guest Relation Executive 02126041500-2500 m.ates@hiistanbulairport.com

6/10 Okay

Verified traveller

Liked: Staff & service
Dark room and hallway needs new carpet . Room temperature hard to control
Stayed 2 nights in Oct 2018
Response from GRE on 26 Jan 2020
Dear GUEST, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Meltem Topçam Ateş Guest Relation Executive

8/10 Good

DomB, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a relatively short taxi ride from the airport and of the mall of Istanbul. Only stayed a short day so did not have chance to explore more. The lobby of hotel is quite nice with a coffee shop and restaurant. The staff is very nice. The room are spacious. The room has a bit of a strange smell. There is a small gym which is quite good.
Stayed 1 night in Oct 2018
Response from GRM on 19 Dec 2018
Dear GUEST , Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future Sincerely, Meltem Topçam Ateş Guest Relation Executive 02126041500-2500 m.ates@hiistanbulairport.com