2/10 Terrible
Carol S.
13 Oct 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
We never ended up staying here. We stood in the rain for over an hour trying to figure out which house it was and in that time unable to get a hold of the host. Finally a manager gave us a code to get the key from the box. The downstairs bathroom was flooded was our 1st encounter with no towel in there to mop up. Then we went upstairs to the 1st bedroom and a beetle was crawling across the bed. So we pulled back the sheets and discovered multiple bed bugs on the mattress. That was it, no way we were staying there. We could not get a hold of the host, so we contacted VRBO to cancel. VRBO representative told us we would get a 300 credit to book some other property. So we did, 5 of us senior women hauled our suitcase uphill about 5 blocks away to a hotel. No taksi's were to be seen. Now 2 weeks later, we still have not gotten our money back on the Charming Home that was unacceptable to stay in with the infestation of bed bugs. This property is now no longer available due to this issue. It takes fumigation to get rid of bed bugs.
Carol S.
Stayed 3 nights in Sep 2025