Front of property

Reviews of Ser Casasandra Boutique Hotel

5 out of 5
Ser Casasandra Boutique Hotel
Calle Igualdad s/n Playa Norte, Isla Holbox, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 113 out of 162 reviews" "
Rating 8 - Good. 36 out of 162 reviews" "
Rating 6 - Okay. 8 out of 162 reviews" "
Rating 4 - Poor. 3 out of 162 reviews" "
Rating 2 - Terrible. 2 out of 162 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a lovely and serene paradise on the beautiful beaches of Holbox. It’s quiet, clean and beautiful with extra touches like incense in the rooms and fresh flowers. The staff were so caring and sweet…they were full of recommendations and were unfailingly polite and helpful. Excellent location just outside of the hustle/bustle but still walking distance to everything. Just perfect.
Stayed 4 nights in Jan 2024
Response from Marketing Team on 20 Feb 2024
Hi Nancy! Thank you for leaving us your comment.It is a pleasure to know that you enjoy our location, food and the attention of our collaborators.The joy of giving and expressing a new way of taking care of our guets has been the main goal of Ser Casasandra.Remember that you are already part of our Ser Family, do not hesitate to contact us directly the next time you decide to visit us, your reservation will be full of surprises.We are already waiting for you back!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for relax. Excellent service, one of the best restaurants on the island.
Stayed 5 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our 8 night stay
Great room Fantastic service and food plus location on beach and 10 mins walk into Holbox is really good
Stayed 6 nights in Nov 2023
Response from Marketing Team on 3 Dec 2023
Thank you very much for letting us your comment!We work to serve with love, it is our mission.Do not hesitate to contact us directly the next time you visit us, as a repetitive guest of the house and a member of the Ser Family your reservation will be full of surprises.We are already waiting for you back!

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is exceptional
Stayed 3 nights in Sep 2023
Response from Marketing Team on 28 Sept 2023
Thank you very much for letting us your comment!We work to serve with love, it is our mission.Do not hesitate to contact us directly the next time you visit us, as a repetitive guest of the house and a member of the Ser Family your reservation will be full of surprises.We are already waiting for you back!

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place , great service !
Stayed 2 nights in May 2023
Response from Marketing Team on 12 Jul 2023
How lucky we are to read this! We are already waiting for you back!

4/10 Poor

Philip

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We booked a ocean view. Don’t waste your money. The palm trees block most of the view. Suite #3 is the only one with a view. Property is very overpriced and overrated. The main dining area for dinner is very expensive for what it is. Very small portions. The food at the beach was very good. Service at the tables (beach) was good but to get service at the beach front lounge chairs is horrible. Good luck getting towels before noon. I had to go to the lobby to get the towels and was told there was no service till noon. I’ve had better service at the beach in a 2 or 4 star hotel. They don’t fumigate around the pool area and we where torn up by the mosquitoes.
Response from Marketing Team on 12 Jul 2023
At Ser Casasandra we carefully read each of the opinions generated by this channel, in order to improve in the areas of opportunity that our guests point out to us. Surely before going you could see that other guests, most of us dare to say, point out the warmth and service of our team as a remarkable point.Of course, we have already analyzed the situation you mentioned with the team. we understand her comments, we will work with her and more love and attention in our act of serving. A hug. TThank you.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holbox tranquility - Perfect!
Pure tranquility with outstanding, friendly service staff. The villas and the grounds are pictuesque and very inviting. We had a wonderful stay and did not want to leave.
Stayed 3 nights in Jun 2023
Response from Marketing Team on 12 Jul 2023
Thank you for choosing us and for leaving us your review.Our mission is to serve with love and if we make your stay as your "dream vacation" then it was fulfilled.We wait for you back!

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Marketing Team on 12 Jul 2023
Grateful!

10/10 Excellent

Benjamin

Stayed 3 nights in May 2023
Response from Marketing Team on 25 May 2023
Thanks you for let us your comment.

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This by far was one of the best places I have ever stayed. The ambiance was so chill and the service was top notch. The hotel itself is like a picture from am architecture magazine. Every detail to perfection. I can’t say enough about the staff and manager - just over the top helpful and kind. And I loved the location on the Island - just perfect. You can walk downtown but far enough away from the bar scene. My husband and I are so grateful for our time there. Perfect in every way.
Stayed 2 nights in May 2023
Response from Marketing Team on 25 May 2023
THANK YOUWe are happy and lucky to read a review like this.We hope you can visit us in the near future.Welcome to the SER Family

10/10 Excellent

Rheannon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and exceptional service.
Stayed 2 nights in Jan 2023

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pristine installations, delicious food and drinks, excellent location and the most professional and kind staff will make your stay a memorable one!! Definitely returning soon!

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent staff. Will be back soon!

10/10 Excellent

maria, Laguna Niguel

Stayed 1 night in Aug 2022

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

4/10 Poor

Laura

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Over priced and extremely rude management staff.
Stayed 3 nights in May 2022

10/10 Excellent

Andrea

Stayed 2 nights in May 2022

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Dream of an Escape
A gorgeous oasis with thoughtful design elements, kind and hospitable staff, and superb location. We will hope to return some time in the near future.
Stayed 4 nights in May 2022

10/10 Excellent

AARON P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time we go to Holbox. Amazing food, amazing staff, and wonderful accommodations.
Stayed 2 nights in Mar 2022

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on earth
Amazing!!! Everyone goes above and beyond to make sure you have everything you need, be it recommendations to local spots, breakfast in bed or just a bottle of water. We celebrated my wife’s birthday and they could have not made it more special with a private set up on the beach, do not miss the tasting menu if you are staying here! Only negative is the construction but understand renovations need to take place at sometime.
Stayed 3 nights in Dec 2021

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at CasaSandra was marvelous!! We didn't want to leave! The people and service are wonderful! Best hotel in Holbox! Dreamy property and beaches! They really went above and beyond for us in every thing we may have needed! Can't wait to return!
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff who were very helpful and beautiful grounds and location
Stayed 7 nights in Jul 2021

10/10 Excellent

Frida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Small/boutique. Friendly staff. Excellent service. Delicious food. Most beautiful beach I have been to. No algae.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a magical vacation thanks to CasaSandra. The food, room, yoga, as well as beach/pool were incredible. I would highly recommend the whale shark tour organized by hotel, not so much the three island tour (I found it boring). Also request your golf cart taxi to/from ferry terminal in advance. Thanks for a beautiful holiday! Note the wifi/internet is terrible on the island, so download any content before arriving.
Stayed 4 nights in Jun 2021

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Best private Beach of Holbox and one of the best restaurants
Stayed 1 night in Apr 2021
Response from Ser Casasandra Team on 2 Jun 2021
Thank you very much for your comment !!!, We work for you !!

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great beach, best service
Although the rooms are a bit dated, but very well kept and cleaned daily. The location is great, however where the hotel really shines is the beautiful beach setup and the best service we had anywhere in Mexico.
Stayed 5 nights in Feb 2021
Response from Ser Casasandra on 22 Feb 2021
Thank you for leaving us your comment. It is a pleasure to know that you enjoy our location, food and the attention of our collaborators. The joy of giving and expressing a new way of taking care of our guets has been the main goal of Ser Casasandra. Remember that you are already part of our Ser Family, do not hesitate to contact us directly the next time you decide to visit us, your reservation will be full of surprises. We are already waiting for you back!

10/10 Excellent

Tristan

Liked: Staff & service
Stayed 4 nights in Dec 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, one of the top on Holbox
The staff at this hotel is extremely attentive, polite, and ever helpful. I was very impressed. The accommodations and property are beautiful, definitely one of the top hotels on Holbox. The only drawback I would note is that the beach has a considerable amount of kelp that washes up, that does not get cleaned out. It creates a funny odor.
Stayed 1 night in Dec 2019
Response from Leanet Arza - Marketing Department on 28 Jan 2020
Thank you very much for leaving your opinion! We will tell our team that with their good treatment, they made a difference. Thank you for highlighting such positive elements of Ser Casasandra and Holbox. The truth is that every year we work to mitigate the problem of algae a little, but by environmental laws of the island we can only depart a little, not remove them from the sand. It is a subject that always affects us in some way. Thanks for writing to us! We hope this is not the last time you visit us!

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed 1 night in Nov 2019
Response from Leanet Arza - Marketing Department on 28 Jan 2020
Thank you! You will always be welcome!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CasaSandra is absolutely amazing! The rooms are beautiful and the staff are top notch! The food is amazing and they are willing to help out in any way to make your stay amazing!
Stayed 4 nights in Nov 2019

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from José H. Arguelles - Front desk Manager on 9 Sept 2019
Thank you for leaving your score! Have a nice week!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location on the island
The reason I chose Casa Sandra is because it was one of the original hotels on the island. The location of the hotel is quiet and an eight minute walk to the city center. The beach area was clean and there was plenty of lounging chairs and beds for all guests of the hotel. The staff was very attentive. They enjoyed getting to know their guests, assisting them with tours and informing guests of other amenities offered ( free bike rentals and yoga). The food was also delicious. Do not be afraid to try different things. Their mixed ceviche on their lunch menu was out of this world. Dinner was also delish. Chef Roberto Solis does an amazing job curating the menu. The rooms are well appointed and spacious.There are approx. 18 rooms. I stayed in room 16, garden suit on the second floor. Water pressure was great, the bed was comfy and there was plenty of storage and sitting places. The beach area was clean and was by far the best beach set up of any of the hotels.
Stayed 6 nights in Jul 2019
Response from José H. Argüelles. Reception manager on 30 Aug 2019
Thank you for choosing Ser Casasandra! We are very happy to read your comment. In its beginnings Ser Casasandra was the house of an artist, we still have many original rooms in the house. Thank you for your comments about the hotel and the service. We will let our team know that with their treatment they made a difference. We don't reach words for the gratitude we feel. You have been very kind! Remember that you are already part of the Family Ser. We will be attentive whenever you decide to return. Greetings from the entire team of Ser Casasandra.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food, proximity to the beach, private cabanas.
Stayed 4 nights in Jul 2019
Response from José A. Arguelles on 9 Jul 2019
Thank you for visiting us and for enjoying Ser Casasandra. We are waiting for u!

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
This place was amazing! From the check-in to the room to the beach and to the food... everything was great.
Stayed 2 nights in Jun 2019
Response from José H. Arguelles on 9 Jul 2019
Thank you for choosing us and for leaving us your comment. We are very happy because you have enjoyed Ser Casasandra. And we will be honored to receive your visit in the near future! Have a nice week!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful hotel. The location is perfect. I highly recommend it.
Stayed 1 night in May 2019
Response from José H. Arguelles. Front desk manager on 20 May 2019
Thanks for your comment and your recommendation. It makes us very happy to know that you enjoyed your stay in our house. We hope it is not the last time.

10/10 Excellent

Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property; great view and comfy bed. I can't speak highly enough of All the staff not only at the hotel, but also staff at the beach. Truly they contributed to our overall positive experience. Accommodating and friendly.
Stayed 6 nights in Apr 2019
Response from Humberto Arguelles. Gerente de Recepción. on 20 Apr 2019
Thanks for leaving us your comment. It is a tremendous joy to know that our guests find tranquility and love in Ser Casasandra. Our mission is to work with love, take care of it and take care of it so you can relax and enjoy a wonderful stay. Remember that you are already part of the Family Ser, when you decide to visit us again, we will be waiting for you here.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
As I light up my Montecristo Cigar and ready to depart on ferry back to Yucatán Peninsula I feel relax and full of joy after spending three incredible days in a treasure Island called Holbox , my stay in a Gem boutique hotel called Casasandra Hotel was one of my most memorable short escapes from work and routine daily challenges , it is hard to believe that are places like this anymore , no cars and just streets full of Coral white sand all over , once you arrive at the hotel driven on a four wheel taxi it felt like time stopped and you are into another century that you do not tv, internet or any modern tech dependence , take your shoes out and put your swim suit because that is all you will need , feel the sea breeze across the main lobby full of beds and man made sombrillas to lay back and savor peaceful thoughts that will clean your spirit , enjoy a local artisan beer pescador and forget about your problems or stressful routine . Enjoy life in the so called paradise , @ dinner I had lobster risotto while enjoying first class Italian concerto music sang by the tenors dress in smoking , imagine small lights hanging from the trees and tables on the sand around delightful night by the beach with your own live private concert of two voices singing out loud classical music , or does not get any better than this , people walking by or using the normal transpiration on the island , bicycles were clapping after each song , what an incredible Moment that makes it inolvidable
Stayed 2 nights in Mar 2019
Response from José H. Arguelles. Manager Front desk on 24 May 2019
Thank you! Thank you for such a nice comment. Thank you for looking with eyes of love and find a space to relax in Casasandra. Thank you for your comments, thank you for enjoying the little details. Escape the hustle, enter calm and listen to inner peace is the luxury we live these days, we really put all our energy and good will for our guests to rest in peace. Do not hesitate to contact us directly the next time you decide to visit us, and you are part of the Family Ser!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Leanet Arza- Reservation Manager on 1 Apr 2019
Thanks u for choosing us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CasaSandra Boutique Hotel
CasaSandra Boutique Hotel was beautiful and the staff were lovely. A few things to note -- the WiFi service was terrible; the food was mediocre, and the hotel only provides complimentary bottles of water upon check in.
Stayed 3 nights in Feb 2019
Response from Humberto Arguelles on 4 Mar 2019
Thanks for giving us a comment! We are happy to know that you found our house and our team beautiful,we work to serve with love. Certainly the internet service is unstable and it is because we are on an island. We will be reviewing your suggestions about food and service in the room, the opinion of our guests is important to keep improving and make your next stay is 100% pleasant. Thanks once again.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I planned a surprise trip for my husband and was highly disappointed with the results. First, Casa Sandra charges double the price when compared to hotels in the area that provide similar service and quality of rooms. To charge what they charge, Casa Sandra needs an upgrade in its room facilities - which does not even have a phone - showers dont operate properly, our refrigerator was broken throughout our stay. To talk to reception or order room service, you need to walk all the way to the reception because there are no phones. Out of the 4 times we asked for water, or food or a bucket of ice, our order was forgotten by the kitchen. The website seems decent but the quality of hotel does not match what the website offers. The website def. presents the hotel and its room for more than what they actually are.
Stayed 5 nights in Feb 2019
Response from Humberto Arguelles. Front desk manager on 26 Feb 2019
Dear guest Thank you for taking the time and sharing your experience. We will review each of your concerns with the team. In Ser Casasandra there is an absence of telephones, alarms and alarm clocks with the intention that our guests are in an authentic peace. Certainly we will think of something that helps the room service, we are looking for a butler to specialize the service. Thank you for your comment on the website, we recently updated it with our new concept, and we are working so that you feel that our mission is to work with love. Thank you for choosing us, and know that it is already part of the Family Ser, the next time you come to visit us we will make sure that your stay is pleasant and you do not find reasons that disturb the peace that we extend to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Concierge Experience on 9 Dec 2018
Muchas gracias por haber elegido Casa Sandra para disfrutar de un merecido descanso. Le deseamos bien y ojala lo veamos muy pronto en Holbox Casa Sandra.

10/10 Excellent

Chad J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived up to our (high) expectations
The hotel itself, the staff, the food, and the room was exactly what we expected. And our expectations were high based on other reviews.
Stayed 4 nights in May 2018
Response from Guest Experience on 6 Jun 2018
Dear Chad J, Thank you for the time spent on writing your comments about your experience with us. What else can I add, you said it all, Casa Sandra has this magic atmosphere. The Joy of giving and expressing a new way of caring for visitors has been Casa Sandra Commitment. We are happy and enthusiastic we met your expectations and we hope to welcome you back soon. With my best regards, Antonio Tamayo Guest Experience

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Holbox
Definitely the best hotel option in Holbox. Service was very good , food was incredible and rooms and location were also perfect . 100% satisfied .. if we go back to Holbox in the future I will return to this hotel for sure.
Response from Guest Experience on 6 Apr 2018
Dear Daniel, On behalf of Casa Sandra Hotel, I would like to thank you for choosing to stay with us. I am very glad to hear that you enjoy your stay with us. Thank you for your comments about the food, rooms, facilities and our staff, everybody work hard and always with a smile and great attitude to make sure our that our guest are happy and feel part of the Casa Sandra family. The Joy of giving and expressing a new way of caring for visitors has been Casa Sandra Commitment. Once again I want to thank you to visit Holbox, your time to share your experience with me and I hope to welcome you back in the near future. With my best regards, Guest Experience

10/10 Excellent

Jan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant Hotel
Never left it. Staff was plentiful. Always trying to help you before you even knew you needed help! Made our reservations for next year already
Stayed 3 nights in Jan 2018
Response from Guest Experience on 26 Jan 2018
Dear Jan, Thank you for the time spent on writing your comments about your experience with us. The Joy of giving and expressing a new way of caring for visitors has been Casa Sandra Commitment. I am really happy you had enjoyed your stay. Once again I want to thank you to visit Casa Sandra, your time to share your experience and I hope to welcome you back soon. With my best regards, Antonio Tamayo Guest Experience

8/10 Good

Laila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel! The localization in the island is perfect. We just had a problem with a credit card payment .. hope it will be fixed.

10/10 Excellent

Javier, G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel with a lovely staff. everything was perfect!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting and breathtaking getaway
An example where his expectations were exceeded. Hope it remains a secret getaway. If possible, take the plane from Cancun to Hotbox as it provided breathtaking scenery and was worth it. The staff were genuinely friendly and accommodating. Entire property was spotless. Holbox is a nice town that comes alive at night with numerous good restaurants and clubs. Very casual so leave your Madison Ave stuff at home!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise at its best
Peaceful island away from the maddening city with gorgeous beach. Wonderful hotel staff and serene facilities. A few improvements here and there but you are on a secluded island where things can be difficult to get in.