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Reviews of Holiday Inn Express Gloucester, an IHG Hotel

3.5 out of 5
Holiday Inn Express Gloucester, an IHG Hotel
6639 Forest Hill Ave, Gloucester, VA

Reviews

7.2

Good

Rating 10 - Excellent. 150 out of 504 reviews" "
Rating 8 - Good. 151 out of 504 reviews" "
Rating 6 - Okay. 79 out of 504 reviews" "
Rating 4 - Poor. 65 out of 504 reviews" "
Rating 2 - Terrible. 59 out of 504 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
There on business, very convenient
Stayed 2 nights in Apr 2024

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness
The bathrooms were cramped, and seemed outdated. Stayed 3 days; and could not get more towels for the bathroom. They said they would bring them by but never got them. Potholes on the side roads leading to the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Peggy

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy, La Quinta

Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean bathroom, and welcoming staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Stayed 1 night in Mar 2024

6/10 Okay

richard

Liked: Cleanliness, staff & service, property conditions & facilities
unable to darken room shade did not go down all the way outside light kept me up
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean!!
Stayed 1 night in Mar 2024

4/10 Poor

Elizabeth, North

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room had never been cleaned............................
Stayed 1 night in Jan 2024

10/10 Excellent

FRANK

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
RELAXING. The moment you walk into the room, you relax. Fluffy white queen beds, beautiful nature view out the window, clean roomy bathroom. I think the way the white shower curtains are hung made the shower look more spacious and relaxing. Thank you!
Stayed 2 nights in Jan 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with friendly staff. Room 217 where I stayed has a small refrigerator/freezer that cycled on/off approximately every 15-20 minutes. When it cycled off the pipes in the wall would rattle approximately 5 seconds and was relatively loud. This made it hard to go to sleep and woke me up often during the night. Otherwise, I enjoyed my stay.
Stayed 2 nights in Jan 2024

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay for a few nights. Lot of construction equipment in parking lot. Plenty of dining.
Stayed 1 night in Dec 2023

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yummy cinnamon rolls
Very nice. Older building but totally remodeled. Clean and nice. And you can’t beat the cinnamon rolls
Stayed 1 night in Dec 2023

4/10 Poor

Mona

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no hot water for showers placed near loud noisy kitchen alarms and people talking way into night all in all we will not be back
Stayed 2 nights in Nov 2023

10/10 Excellent

JoAnn, Columbus

Travelled with family
Extremely friendly made the stay very nice to have such a friendly staff.
Stayed 2 nights in Nov 2023

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The recent renovations made the hotel beautiful but they’re not being kept up as well. There’s noticeable upkeep that needs to be done; re grouting of floors, paint touch up.
Stayed 2 nights in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Sheri

Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Stayed 1 night in Sep 2023

10/10 Excellent

K

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The first room they gave us had a real bad musty smell and we we transferred to another room.
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Gary, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, Comfy and Clean. Excellent breakfast buffet - probably the best I've had anywhere, including another Holiday Express. Staff is pleasant and efficient too. One small complaint - the entrance off the highway is extremely hard to find - just a low sign well back from the road edge and overwhelmed by the Wendy's out front. We circled the area several times before we spotted it, even though our GPS kept telling us we were there.
Stayed 3 nights in Sep 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff !
Stayed 2 nights in Sep 2023

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, amenities
While the hotel has no smoking signs at every room, it is not enforced. Weed smell is all over the building. Our first room had an air purifier in it to help with it, but it was extremely loud and I couldn't sleep. We were moved to another room that was much better, but the hallways still had the weed smell.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gandhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Stephanie on 11 Sept 2023
My Pleasure. Thanks for a 5 out of 5 review. Holiday Inn Express of Gloucester Management.

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of house cleaning due to lack of employees. Rooms were clean n various breakfasts very nice people. Yea I would go back again.
Stayed 6 nights in Aug 2023

4/10 Poor

Chris

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom floor had cracked tile
Stayed 2 nights in Aug 2023

6/10 Okay

Sharon

Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything I was in need of and in between my friends homes - so I was right in the middle . Very pleased with my stay .
Stayed 2 nights in Aug 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and quiet it has a swimming pool
Stayed 1 night in Aug 2023

2/10 Terrible

Tracie

Stayed 3 nights in Aug 2023

8/10 Good

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place for a one night stay while traveling.
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad
Stayed 1 night in Jul 2023

10/10 Excellent

Priscilla

Stayed 2 nights in Jul 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much improved.
Stayed 3 nights in Jul 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

2/10 Terrible

Debra

Business traveller
Disliked: Staff & service, property conditions & facilities
The mattress I had was very old, and felt like it should be in the dump, but that was not the worst. I got into the bed and felt something on my foot. I pulled back the sheets, was there before me was a human TOENAIL with little black bugs surrounding it. It was also clear that the sheets had not been cleaned in a long time.
Stayed 1 night in Jul 2023

10/10 Excellent

willie

Liked: Cleanliness, staff & service, property conditions & facilities
Only down fall the elevator broke down for two days. But we was on the second floor. But I was on crutches. It wasn’t that bad
Stayed 3 nights in Jun 2023

2/10 Terrible

Stephanie

Disliked: Staff & service
Stayed 6 nights in Jun 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Jun 2023

10/10 Excellent

Howard

Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and well maintained.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service
Everything very friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Donna, Statesville

Liked: Property conditions & facilities
The staff at rhis property was excellent. Hard working and very friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Stayed 1 night in Jun 2023

6/10 Okay

Christine

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023