Outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham Irvine Spectrum

2.5 out of 5
La Quinta Inn & Suites by Wyndham Irvine Spectrum
14972 Sand Canyon Ave, Irvine, CA

Reviews

6.6
Rating 10 - Excellent. 298 out of 1047 reviews" "
Rating 8 - Good. 229 out of 1047 reviews" "
Rating 6 - Okay. 171 out of 1047 reviews" "
Rating 4 - Poor. 173 out of 1047 reviews" "
Rating 2 - Terrible. 176 out of 1047 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Dao

Travelled with family
Disliked: Cleanliness, staff & service
There was HAIRS on the WALL that was not mine or my daughter’s. The bedspread had suspicious stains on it. I did not want to use it because it looked bloody-ish. We asked to check out an hour late and was told we needed to be out within 30 minutes. Felt like we got the bum’s rush when the process of packing and leaving was already stressful.
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Dear Dao,We truly appreciate your feedback and sincerely apologize for the inconveniences experienced during your stay. Our team is committed to providing a comfortable and clean environment for all our guests. We will certainly look into this matter and take necessary actions. We also regret any misunderstanding regarding the check-out time. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Good

Crystal

Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Crystal, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Eduardo

Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Eduardo, Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We always strive to ensure our guests have a memorable visit and your feedback is valuable to us. Should you wish to share more about your stay, we'd be delighted to hear from you. We look forward to welcoming you back soon. Warm regards,Hotel Management

4/10 Poor

Hillary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Hillary,Thank you for your rating. We're sorry to see that your experience didn't meet expectations. We value all guest feedback and we'd appreciate the opportunity to learn more about your stay to improve our services. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Alejandro, Heredia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Alejandro,Thank you for your fantastic 5-star review! We are thrilled to hear that you had an excellent experience at our hotel. Your support and feedback inspire us to provide the best service to our guests. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management

10/10 Excellent

Traviss

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Traviss,We're thrilled to hear you found our hotel to be a great place! It's heartening to know that we were able to provide a rewarding experience during your stay with us. We continually strive to exceed our guests' expectations and your feedback is an invaluable part of that process. Thank you for your kind words and we look forward to welcoming you back in the future.Warm regards,Hotel Management

8/10 Good

Karthikeyan

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 8 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Ryuichi

Travelled with partner
Liked: Cleanliness
N/a
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Dear Ryuichi,Thank you for taking time to rate us with a 5-star review. We're thrilled to see that you enjoyed your stay with us, even if you left no comments. We always strive to ensure our guests have a memorable experience and your rating tells us we're on the right track. We look forward to welcoming you back soon!

10/10 Excellent

scott

Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Juan R.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason why I gave it two stars and not one is because the receptionist was willing to work with us about getting a different room which smelled like someone smoked in it and was dirty and the concrete walls make feel like you are in prison therefore not enjoyable at all, she was able to get a room although it was for handicap people, this room was in a different structure where the rooms were somewhat more conventional
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Dear Juan R,Thank you for your feedback. We sincerely apologize for any discomfort you experienced during your stay. Your comments are extremely valuable to us, as we strive to improve with each guest's stay. We're glad to hear our receptionist was helpful and we're taking steps to ensure our rooms meet the highest standards. We hope to have the opportunity to welcome you back for a more enjoyable experience.Best Regards,Hotel Management

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Only problem was the fridge in room froze everything I brought with me. Ruined about $50 worth of food. Which really put a damper on my food budget for the weekend!
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Mary, We're truly sorry to hear about the issue with the fridge during your stay. We appreciate you bringing this to our attention and we're looking into it to ensure it doesn't happen again. We hope this incident didn't mar your overall experience and we'd love to welcome you back for a smoother stay in the future.Warm regards,Hotel Management

8/10 Good

Ke

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Guest,Thank you for taking the time to rate your stay with us. We are glad to hear that you had a positive experience overall. Your feedback is important to us as it helps us to improve our services and facilities. We hope to welcome you back soon for another enjoyable stay.Warm regards,Hotel Management

10/10 Excellent

Gloria

Staff are accomodating
Stayed 7 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Gloria,Thank you for your wonderful review. We're thrilled to hear that our staff made your stay at our hotel enjoyable. Our team is dedicated to providing a warm and accommodating experience for all our guests. We hope to welcome you back soon!Warm regards,Hotel Management

8/10 Good

Young

Liked: Cleanliness, staff & service, property conditions & facilities
nothing spectacular but the location is great.
Stayed 2 nights in Feb 2024
Response from GM on 9 Feb 2024
Dear Young,Thank you for your review and for choosing our hotel. We are glad that you enjoyed our strategic location. While we understand that we may not have exceeded your expectations, we continuously strive to provide a memorable experience. We hope to have another opportunity to impress you in the future. Warm regards,Hotel Management

2/10 Terrible

hanan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were in a converted grain silo with concrete walls. Mattresses were worn out. The train tracks were within feet of our window and the train went by several times. Felt like a prison cell. Were scheduled for 3 nights but checked out after 1.
Stayed 3 nights in Feb 2024
Response from GM on 6 Feb 2024
Dear Hanan, We're truly sorry to hear that your stay didn't meet expectations. We appreciate your feedback on the room and mattress condition, as well as the noise disturbance. It gives us a chance to make necessary improvements. We hope for another opportunity to provide a more satisfactory experience.Warm regards,Hotel Management

4/10 Poor

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from GM on 5 Feb 2024
Dear Brad,Thank you for taking the time to provide your feedback. We value all guest opinions and are sorry to learn that your experience fell short of expectations. We would appreciate more details to better understand your concerns and enhance our services. We are committed to continuous improvement and hope to have the opportunity to exceed your expectations in the future.Warm regards,Hotel Management

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very accommodating and fresh. The room was A
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Dear Mark,Thank you for your wonderful 5-star review! We're thrilled to hear our hotel met your expectations for a fresh and accommodating environment. It's great to know you enjoyed your room. We strive to make each guest's experience memorable and your feedback helps us do just that. We look forward to welcoming you back soon!

8/10 Good

Songqiao, Walnut Creek

Liked: Cleanliness, staff & service
Close to office and freeways. Decent breakfast. Not convenient if you don't have a car though
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Songqiao, Thank you for taking the time to share your experience with us. We're glad you enjoyed our convenient location and hearty breakfast. We acknowledge your feedback regarding transportation and we're continuously looking for ways to enhance our guests' experience. We look forward to welcoming you back soon!Warm regards,Hotel Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Lisa,Thank you for your fantastic 5-star review! We are thrilled to hear that you had a wonderful stay at our hotel. We strive to provide our guests with warm hospitality and efficient service, and we're overjoyed to hear that we hit the mark for you. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not advised that the room would not be cleaned. I would appreciate being advised that clean towels and bed sheets would not be accommodated. The elevator was broken the entire time - the stairwell is unsanitary. Water pressure in the shower is low and water drains slowly.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Kevin, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a clean and comfortable environment, and it's disheartening to hear that we fell short of your expectations. Regarding the room cleaning, we apologize for any miscommunication. We strive to provide transparent information about our services, and we regret any oversight in this regard. Your comments about the broken elevator, unsanitary stairwell, and issues with water pressure and drainage are also concerning, and we will handle these matters promptly to ensure they are resolved for future guests. Our goal is to provide a positive and comfortable experience for our guests, and we appreciate your feedback as it helps us identify areas for improvement. If there's anything more you would like to share or discuss, please feel free to contact us directly. Once again, we apologize for any inconvenience, and we hope to have the opportunity to better serve you in the future. Best Regards,Customer Care Team

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Terrible

Kevin

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Kevin, thank you so much for your valuable response. While we highly appreciate your business, we feel disappointed to hear about your less-than-ideal experience during your stay with us. Our staff is usually very professional and thorough with cleaning and upkeep. However, it seems they have failed in this particular context. We will inquire about your claims and take steps to handle the issue. We hope to remain your hotel of choice and look forward to serving you when you are next in the area. Best Regards,Customer Care Team

4/10 Poor

Pedro, VALENCIA

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Great price for pet friendly night
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Pedro,We're delighted to hear that you found our pet-friendly accommodations to be a great value. Ensuring a positive experience for both you and your furry friend is important to us. If you have any suggestions or specific feedback on how we can further improve, please feel free to share. We appreciate your stay and hope to welcome you back for another enjoyable visit.Warm regards,Hotel Management

10/10 Excellent

Gabrielle

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on 19 Jan 2024
Dear Gabrielle,Thank you so much for awarding us a 5-star rating! Our team at strives every day to make each guest feel recognized and special. To know that we were successful in our efforts gives us immense happiness. We hope to have the opportunity of welcoming you back soon, to offer you an equally wonderful experience, if not more.Best regards,Hotel Management

4/10 Poor

Chantel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The second part of the hotel used to be old silos which were renovated to rooms and the room 133 was in need of another update. The window looked like it was taken off its track as if someone crawled through, the carpet below the A.C./Heater was soaking wet like it was leaking, the tub felt as if the floor would drop out from under you and had stains around the drain, they only provided one tiny shampoo bottle and no conditioner.
Stayed 4 nights in Jan 2024
Response from GM on 17 Jan 2024
Dear Chantel,Thank you for sharing your detailed feedback about your recent stay. We sincerely apologize for the inconveniences you encountered with the condition of your room. Your observations are important, and we assure you that we will address these issues promptly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

2/10 Terrible

Tami

Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Dear Tami,We appreciate your feedback and are genuinely sorry to hear about your experience. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered during your stay. Please feel free to share additional details so we can address and resolve any concerns you may have. We value your input and strive to continuously improve our services.Warm regards,Hotel Management

8/10 Good

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is an older hotel but we stayed in the metal and concrete building which was clean and unique. The bathroom could use an update as well as the bedroom furniture but for the price we’d sleep there again. It was actually very quiet given it was next to a train.
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Dear Sasha,Thank you for choosing our hotel and sharing your experience. We're delighted to hear that you found the metal and concrete building clean and unique, despite the age of the hotel. We appreciate your feedback on the bathroom and bedroom furniture, and we'll take this into consideration for future improvements. It's great to know that you found the accommodation quiet, considering its proximity to a train. We look forward to hosting you again and providing another comfortable stay at an affordable price.Warm regards,Hotel Management

6/10 Okay

Hannah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I wasn’t very impressed with their “industrial”look. My walls were cement which made it seem like it was still under construction. The elevator was broken and my room smelt like cigarettes even tho it was a non- smoking room. They did have a fridge, microwave, and coffee machine. The hot tub pool area was basic, I think the pictures made it look nicer. The free breakfast was fine.
Stayed 2 nights in Jan 2024
Response from GM on 15 Jan 2024
Dear Hannah,Thank you for sharing your detailed feedback with us. We apologize for the inconveniences you faced during your stay. Your comments regarding the industrial aesthetic, broken elevator, and the lingering smell in the non-smoking room are noted. We'll address these issues promptly to ensure a more comfortable experience for our guests. We're glad you appreciated the amenities like the fridge, microwave, and coffee machine. We appreciate your insights and hope for another opportunity to exceed your expectations in the future.Warm regards,Hotel Management

4/10 Poor

Mozhdeh M

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out dated Hair dryer didn’t work so I wasn’t able to wash my hair Staff didn’t try to fix it, they said we don’t have extra one. Outlets didn’t work so it was difficult to charge my phone. I know it’s an historic place but at least they need to fix their electrical.
Stayed 4 nights in Jan 2024
Response from GM on 10 Jan 2024
Dear Mozhdeh,We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to learn about the issues with the hair dryer and outlets. Your feedback is valuable, and we assure you that we will address these issues promptly to enhance our guests' experience. We appreciate your understanding and hope you would consider giving us another opportunity to provide you with a more enjoyable stay.Warm regards,Hotel Management

10/10 Excellent

Salvador

Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Dear Salvador,Thank you for taking the time to rate us with 5-stars. We are delighted to know that you enjoyed your stay at our hotel. Your rating is a testament to our dedication to providing an exceptional guest experience. We look forward to welcoming you back on your next visit.Warm Regards,Hotel Management

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Dear Angela,Thank you for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay. If you have any specific feedback or suggestions you'd like to share, please feel free to let us know. We appreciate your support and look forward to hosting you again in the future.Warm regards,Hotel Management

2/10 Terrible

Ryan, San Bruno

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Extremely dirty & moldy room. Floors were wet & bad smell in the beds.
Stayed 2 nights in Dec 2023
Response from GM on 8 Jan 2024
Dear Ryan,We're truly sorry to hear about your unsatisfactory experience. This falls short of our standards, and we apologize for any inconvenience caused. Your feedback is important, and we're taking immediate steps to address the issues you've raised. We appreciate your understanding and hope to have the opportunity to regain your trust.Best regards,Hotel Management

10/10 Excellent

Wendi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear Wendi,Thank you for choosing our hotel for your stay and for giving us a perfect rating! We're delighted to hear that you had a wonderful experience. If you have any specific feedback or suggestions in the future, feel free to share. We appreciate your support and hope to welcome you back for another exceptional stay.Warm regards,Hotel Management

10/10 Excellent

Byron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our 3 day trip to Knott's Berry Farm and would happily stay again. Our family of 6 was able to stay all in the same room with room to spare comfortably. Although it did rain a lot while we were there we still had an enjoyable stay. The kids were able to at least enjoy the hot tub for a little bit during our stay. It is all outdoors so keep that in mind. Breakfast was a nice plus, but if you have diet restrictions it probuably isnt going to be for you. Waffles, cold cereal, oatmeal, muffins, bagels, toast, coffee, hot cocoa, juices, yogurt and some fruits (apples, bananas and oranges while we were there). But for me and the kids it was perfectly sufficient. Location was right off the hwy and we were usually at Knotts gate within 30 mins (would prob be less without traffic and without pouring rain). The neighborhood seemed safe and denny's right next door if you didnt want a sugar filled breakfast. The microwave was a little messed up (didnt spin) but it worked for what we needed and the fridge didnt really stay a consitant temp but to store water it was fine. We did not have issues with noise of trains or cars in our room and we stayed in one of the big grain silo rooms facing the parking lot. Oh! Also parking was free and we could park right near our entrance so that was nice. Elevator was down the first day but up and going the 2nd. Faster to just take the stairs to the 2nd floor though. Overall it was comfy and safe.
Stayed 3 nights in Dec 2023
Response from GM on 31 Jan 2024
Dear Byron,Thank you for your detailed review and for choosing our hotel for your family trip. We are thrilled to hear that you had a comfortable stay and enjoyed our breakfast offerings, outdoor hot tub, and convenient location. We value your feedback regarding the microwave and fridge, and we will certainly look into it. We look forward to welcoming you back soon for another memorable stay.Best regards,Hotel Management

8/10 Good

Verified traveller

Travelled with family
Interesting layout for a hotel. Breakfast was good and the staff was friendly.
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel's layout interesting and enjoyed our breakfast offerings. Our team works hard to provide a friendly and welcoming environment for our guests. We appreciate your stay and look forward to welcoming you back in the future.Warm regards,Hotel Management

8/10 Good

Clarabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Clarabelle,Thank you for taking the time to provide us with your feedback and for choosing our hotel for your stay. We appreciate your rating and would love to learn more about your experience. We value your input and hope to welcome you back for an even better stay.Warm regards,Hotel Management

8/10 Good

Darla

Stayed 2 nights in Dec 2023
Response from GM on 28 Dec 2023
Dear Darla,Thank you for taking the time to share your feedback and rating. We appreciate your stay with us. If there are specific areas where we can improve and enhance your experience, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even better stay.Warm regards,Hotel Management

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 25 Dec 2023
Dear Carlos,Thank you for taking the time to rate your experience with us. We appreciate your positive feedback and are delighted to hear that you had a satisfactory stay. We look forward to the opportunity to welcome you back in the future.Best regards,Hotel Management

6/10 Okay

Rostam

Travelled with partner
It was close to freeway.
Stayed 1 night in Dec 2023
Response from GM on 25 Dec 2023
Dear Rostam,Thank you for sharing your feedback. We're glad to hear that our hotel's proximity to the freeway was convenient for you. If there's anything else you'd like to share or if there are specific areas where we can improve, please feel free to let us know. We value your input and hope to welcome you back for another positive experience in the future.Best regards,Hotel Management

8/10 Good

Marvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay but my Son and Grandson did for his soccer tryout. They were disappointed that there was no full breakfast
Stayed 1 night in Dec 2023
Response from GM on 25 Dec 2023
Dear Marvin,We appreciate your feedback and apologize for any disappointment your son and grandson experienced regarding the breakfast. We understand the importance of a satisfying stay, and we'll consider your input for future improvements. We hope to have the opportunity to welcome them back for a more enjoyable experience.Best regards,Hotel Management

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms were humid and smelled like dusty grandma. The furniture was beat up and old. Around 10 pm a train goes by (placed directly beside the hotel) and it sounds like it is about to crash into you.
Stayed 2 nights in Dec 2023
Response from GM on 22 Dec 2023
Dear Kim,We appreciate your candid feedback, and we apologize for any inconvenience you experienced during your stay. We regret the issues with room humidity, odor, and furniture conditions. Additionally, we understand the disturbance caused by the nearby train. Your comments are valuable, and we'll work to address these concerns to enhance the overall guest experience. We hope to have the opportunity to welcome you back for an improved stay.Warm regards,Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was wonderful and relaxing
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our place wonderful and relaxing. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,Hotel Management

2/10 Terrible

Theresa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 17 Dec 2023
Dear Theresa,Thank you for providing your rating. We're sorry to learn that your experience fell short of expectations. Your feedback is essential to us, and we would appreciate more details to better understand and address your concerns. Please feel free to reach out with any additional comments so that we can work to improve and enhance your future visits.

10/10 Excellent

Aaron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Response from GM on 6 Feb 2024
Dear Aaron,Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another exceptional experience.Warm regards,Hotel Management

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 15 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place and Best value
I have stayed at this location in the past. The reason for my stay this time was because it was close to the office Christmas party and I wanted to avoid the long commute late at night. Like always, check in was a breeze and the front desk clerk was very helpful. La Quinta Inn in Irvine is my go to place to stay, thank you !
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Dear Edward,Thank you for choosing La Quinta Inn in Irvine and for taking the time to share your positive experience! We're delighted to hear that our location is your go-to place to stay, and we appreciate your kind words about our check-in process and the helpfulness of our front desk clerk. We look forward to welcoming you back for your future stays.

2/10 Terrible

John

Disliked: Property conditions & facilities
The room was about 20 feet from a freight train.
Stayed 2 nights in Dec 2023
Response from GM on 14 Dec 2023
Dear John,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the proximity to the freight train, and we regret that it impacted your experience negatively. Your comfort is important to us, and we appreciate your patience. We value your feedback and hope to have the opportunity to welcome you back.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay with a great atmosphere
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Carlos,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found the atmosphere to be great. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

brad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled and wasnt not clean, carpet was stained and very dirty. The building is not taken care of and we almost got stuck in the elevater that broke the minute we got off.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Brad,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback is disheartening, and we're truly sorry for any inconvenience caused. Please be assured that we are taking immediate action to address and rectify the issues you've mentioned. We appreciate your patience and hope to have the opportunity to regain your trust in the future.