Indoor pool

Reviews of Super 8 by Wyndham Iron Mountain

2 out of 5
Super 8 by Wyndham Iron Mountain
2702 N Stephenson Ave, Iron Mountain, MI

Reviews

6.8
Rating 10 - Excellent. 59 out of 270 reviews" "
Rating 8 - Good. 88 out of 270 reviews" "
Rating 6 - Okay. 51 out of 270 reviews" "
Rating 4 - Poor. 38 out of 270 reviews" "
Rating 2 - Terrible. 34 out of 270 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property owner was amazing, personal and really made us feel comfortable! Great place to stay!
Stayed 1 night in Mar 2024
Response from John Netto on 19 Mar 2024
Jennifer thank you for your honesty and kind words.BlessingJohn Netto

2/10 Terrible

Angie, DeForest

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. We booked this as a last minute stay because we decided last minute to go away for the weekend. The hotel owner calls me 9:28 pm to ask if we are still going to be going there. I said yes and will be there later. He then calls me back at 10:30 to ask me if we are still coming (room is paid for and he claims to do night audit). We arrive at 1045 pm he tells me they have no staff on duty from 11pm until morning. Like seriously how it can be a hotel with no staff overnite. We decide to get a snack and all but 3 things in the veding machine are EXPIRED from 2023. Get to our room there is hair on the toilet (not ours) and in the sink. The carpet looks like it hasn't been cleaned in years the hotel itself smells old and musty. The only good thing about the hotel was he was nice enough to lend me a charger for my phone hence why I gave it a 1 instead of 0. WILL NEVER ever stay there again.
Stayed 1 night in Mar 2024
Response from John Netto on 19 Mar 2024
Yes I did call you because if you were going to be late I would waited for you at the front desk, due to covid we are short on staff. But you replied you will be there in 30 mt. yes we are concern of our guest because in my experience I here from guest: they had a flat or they hit a dear or stop by their friend having party etc. and would be late. I am Sorry if my call offended you. But you came few times to the front desk if you had any problem in with the room you could have told me. thanks for the wonder full comments about the hotel BlessingJohn Netto

6/10 Okay

Janessa

Travelled with group
Pool wasn’t working and I wish we would have known before booking. Very strong odor throughout the hotel. Very dated appearance. Nice owners but a very bare minimum hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property does not have roll aways. The rooms need to be updated. The entire hotel SMELLS and Christian stuff is EVERYWHERE!
Stayed 1 night in Nov 2023

4/10 Poor

Deborah

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff seemed overwhelmed
Stayed 1 night in Oct 2023
Response from ( GM ) John Netto on 18 Oct 2023
thank youJohn Netto

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Took reservation saying they allowed dogs then no space available did not feel welcome. Place was a dump as well. Old poor condition.
Stayed 1 night in Oct 2023
Response from ( GM ) John Netto on 18 Oct 2023
Robert How could you lie so much ? the room you had booked through Expedia was a non pet room ( one single king room,) and their was no pet room left with us but because of your story (which I think now must be lie too) I made a non pet room available for you and you thank me, sign the registration paper and walked out saying you are going to visit the new gas station in town and get some food and will be back soon but didn't come back and when I called you at 11pm. your answer was that you are on your way home to Wisconsin then how do you know the place is a dump when you never even went into the room. please stope lying John Netto

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good coffee. Very nice staff, friendly. Very clean. Slightly older microwave and air conditioner. But they worked.
Stayed 1 night in Oct 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank You BlessingJohn Netto

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank YouJohn Netto

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people were very nice, but the hotel smelled like smoke and needed repairs and updating
Stayed 1 night in Oct 2023
Response from ( GM ) John Netto on 18 Oct 2023
I am sorry some guess smoke by the entrance and when they walk in the smoke travels along with them.BlessingJohn Netto

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay wih excellent staff, just off ghe highway.
Stayed 1 night in Sep 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank YouBlessing John Netto

8/10 Good

Marilyn

Stayed 3 nights in Sep 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank YouJohn Netto

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness
Desk staff was very argumentative with me that I was bringing a dog (I was not and they insisted I was ??) The people helping us seemed to be the only staff (there evening and am) but still seemed to struggle with making keys and assisting customers.
Stayed 2 nights in Aug 2023
Response from ( GM ) John Netto on 18 Oct 2023
Valene, yes we do ask every guess if they have a pet because we have designated pet rooms. and you are right we are the only one from morning to night taking care of the front desk because we don't get help here. and yes we don't struggle making key, we have been 11 years in this place. But I am sorry if you have felt uncomfortable Blessing.John Netto

4/10 Poor

Willow A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 8 Stay in Iron Mountain
Stayed 4 nights in Aug 2023

8/10 Good

Raymond

People running hotel were very friendly
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank you BlessingJohn Netto

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank You.BlessingJohn Netto

6/10 Okay

Lois

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
People were very nice, check in was easy. We chose hotels on our road trip for 3 main reasons, 1. Pool/ hot tub 2. Breakfast 3. Price/ location. We got checked in only to find the pool/ hot tub and gym were all closed. Breakfast in the morning was a little disappointing to because the waffle irons were broken. Overall the room was clean and workers were friendly.
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 30 Aug 2023
Lois thank you for making your stay with us. I am sorry that the pool and the hot tub were close, but the gym was open you could enter in with your room key, yes the waffle iron plate which is new was not heating on both side but next time if you happen to make you stay here please let me know and I will make sure to give you some fair discount Blessing John Netto

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 18 Oct 2023
Thank You BlessingJohn Netto

2/10 Terrible

Kim

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was quite possibly the worst experience I've ever had. Took my friend and I 30 minutes to check in. While checking in, the manager whom had very broken English, told us that we could not go in the pool, because he put chemicals in it and it needed to sit for 24 hours. That was annoying, after our 4 hour trip from Wisconsin. Then we were told to park way behind the hotel, because we had a trailer with a UTV on it. It was frustrating, because it was a long walk to unload our vehicle. Once we got to the room, we noticed that the lamp was coming off of the wall and could see the cords. Then only one outlet worked. We left and went out to dinner, and then my friend Laura Nys came. Due to the difficulty to check in, I went with her and told them to leave it in my name, thinking it would be easier. IT WAS DEFINITELY NOT!!! We got settled, and then they called my friends phone, trying to tell her that she needed to pay for her room. We explained that I paid for the room. He called again and we told him again. Then he called a 3rd time and we decided to just go down there and show him, that I aggreed to pay for her room. He then tried to tell her that he needed her credit card. Then he tried to get me to cancel my reservation through Expedia. He said he doesnt make any money when people book that way. Then he and his wife (I think), told us to leave a good review, and that they Love Jesus. Which is fine, I love him too, but they were pretty extreme with their "evangelism". After
Response from ( GM ) John Netto on 18 Oct 2023
thanks for all the lies you commented on your review, and yes we don't speak slang language like you. But our accent might be little different. John Netto

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were very nice and responsive to our needs. Followers of the Lord.
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 30 Aug 2023
Thank you Lawrence for blessing us with your kind words, May the Good Lord continue to bless you and your FamilyAmenBlessingJohn Netto

6/10 Okay

PETER

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 18 Aug 2023
Thank you for staying with usJohn Netto

10/10 Excellent

Ashly

Stayed 1 night in Aug 2023

2/10 Terrible

Ilene

The manager stated that you canceled my reservation and no other room was available. You better not charge me!
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 11 Aug 2023
The reservation went to No Show and it charged the Card for 74.82 but I have refunded the charge already.Blessing John Netto

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from ( GM ) John Netto on 18 Aug 2023
David thank you for staying with usBlessingJohn Netto

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was surprised that there was no coffee in the room. I left the motel around 7a and there was no coffee or breakfast items.
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 7 Aug 2023
Christina I am sorry that you didn't see any coffee or breakfast when you left at 7am I want to let you know that coffee is served 24 hour in the lobby and breakfast is out in the lobby before 4 am I am so sorry about it.BlessingJohn Netto

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 18 Aug 2023
Thank for staying with usJohn Netto

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from John Netto on 6 Aug 2023
Dennis Thank for staying with us, we were glad that we could make your stay comfortable and thank you once again for grading us 10 out of 10hoping to see you again. blessingJohn N.

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room as we were driving in from another area of Michigan, and were easily able to get a room. It is quiet, on the edge of town, and the check in was easy. The night desk person was wonderful! The property is older, but well kept, the linens were clean and the bed comfortable.
Stayed 1 night in Jul 2023
Response from ( GM ) John Netto on 6 Aug 2023
Constance thank you'll for staying with us, and letting us know your honest opinion about your stay, it makes us feel proud with the encouraging kind words.God Bless you'll.John N,

6/10 Okay

Laurie

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from ( GM ) John Netto on 6 Aug 2023
LaurieThank you for staying with us, its always such a pleasure to have guest like you'll, hoping to see you'll again.BlessingJohn N,

2/10 Terrible

Mike C.

Disliked: Cleanliness, staff & service, property conditions & facilities
Current ownership doesnt seem to care about cleanliness or upgrades
Stayed 1 night in Jul 2023
Response from ( GM ) John Netto on 7 Aug 2023
Mike We are sorry, but next time you visit you will be happy with your stay, Once again we do apologize.BlessingJohn N

6/10 Okay

kelvin

Liked: Cleanliness, staff & service
Disliked: Amenities
It was just old it was ok for one night breakfast sucked though you get what you pay for
Response from ( GM ) John Netto on 7 Aug 2023
Kevinthank you for staying with us, and sorry about the breakfast, ( but due to the shortage of employees we had to close it and serve small variety of breakfast in the lobby, but now we have open the breakfast room.BlessingJohn N..

4/10 Poor

PAUL

Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from ( GM ) John Netto on 7 Aug 2023
Paul thank you for staying with us BlessingJohn N

4/10 Poor

Eric

Stayed 1 night in Jul 2023
Response from ( GM ) John Netto on 18 Aug 2023
Thank for staying with usBlessing John Netto

6/10 Okay

Bonita

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from ( GM ) John Netto on 21 Jul 2023
BonitaThanks for grading us 6 out of 10

2/10 Terrible

Ben

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from ( GM ) John Netto on 21 Jul 2023
Ben thank you honesty

8/10 Good

Eric

Liked: Cleanliness
Don’t stay here
At check in we were asked if we had pets with us. We told them no. Next day a few hours after we checked out they called and asked again if we had a dog in our room. No! The pool that was an amenity was not open, sounds like it hasn’t been open in years after reading other reviews. We found the owner of the hotel leaking outside our room 2 different times. The room card didn’t work at all had to have it changed out a few times. I would not recommend this hotel to anyone. I wish we could get a refund.
Stayed 1 night in Jul 2023
Response from John Netto on 9 Jul 2023
Hi, Eric.I want to thank you for painting such a beautiful picture of your review. You know there are some people like you who enjoy putting others down to make them self look good. But now to your answer about your reviewsa) Yes we do ask at check inn about pets because we have designated pet rooms for guess with pets we don't put pets in all the rooms b) the next day my housekeeper found bunch of dog hair in the room you were in and that is not a pet room that was the only reason for calling you the next day but you replied telling me no you didn't had a dog in the room but the hair was stuck to the wheel of your luggage which you had brought in the room which is not true c) you mention that you saw the owner leaking out side your room two different time. ( why didn't you call the front desk and complained about it, ) we have a rest room in the lobby, and next to that we have a conference room which also has a rest room in it, and all round the building of Super 8 we have bright lights, and that day we had 80% Occupancy I hope you understand what I am trying to tell you. And yes our pool is under renovation. Let me tell you that reviews is a good tool to help the hotel management and the next travelling guest to make the right choice for their stay, but some guest take advantage of this tool for their own benefit to get a free stay or to sneak their dog without paying the pet fee. To all my guest it would help all in along run if there is an honest opinion I thank you all

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, crisp sheets on the bed. That's what is needed. Staff very kind.
Stayed 1 night in Jul 2023
Response from John Netto on 11 Jul 2023
Amy,thanks for your kind and honest words.Blessing John Netto

10/10 Excellent

lara

Stayed 1 night in Jun 2023
Response from John Netto on 11 Jul 2023
Thank you .Blessing John Netto

2/10 Terrible

Jaime

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirties hotel I have every stayed at. Not vacuumed, dead spider and bug in draw when we opened it. Room was like a sauna when you walked in it and took about 4 hours to cool down to be able to sleep. King bed was a queen bed and that’s all they had even though we had reservations for king. The pool was closed and not in working order, which was not mentioned. One positive staff was friendly.
Response from ( GM ) John Netto on 21 Jul 2023
JaimeI am Sorry that you found dead spider and bug in the draw also the room was like a sauna which took 4 hours to cool, but only if you could pick up the phone and called the front desk, we could have moved you to an upgraded room.We are always happy to help our guest and make them feel comfortable.BlessingsGeneral ManagerJohn. Netto

2/10 Terrible

Adam

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
A complete dump, the "amenities" were all closed. The pool is empty, the breakfast room locked due to covid. No masks or social distancing. There was hardly any toilet paper in the bathroom!
Stayed 4 nights in Jul 2021

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021

10/10 Excellent

Lori

Stayed 1 night in Aug 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a complete disaster. Dirty and unkept. Ended up staying elsewhere. Hotel would not refund balance of reservation after checking out several days early. If you book this place prepare to get screwed.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice decor. Staff was friendly and allowed us to check in a little early.
Stayed 3 nights in Jul 2021

4/10 Poor

Julie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk clerks, who I think were the owners, were great, super friendly. However, the grounds & building itself definitely lacking in cleanliness. No one ever cleaned our room during our stay. In order to get new towels or grabage changed, we were to leave our dirty towels/trash can outside our door. There was dog hair everywhere from owners dog. Only gave us 3 pillows with our king size bed. Pool was not open for use. Shower had good water pressure & AC was cold. It was a place for the bf & I to lay our heads & it did JUST that.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2021

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021