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Reviews of The Elgin Kintore Arms, Inverurie

3 out of 5
The Elgin Kintore Arms, Inverurie
83 High Street, Inverurie, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 201 reviews" "
Rating 8 - Good. 86 out of 201 reviews" "
Rating 6 - Okay. 41 out of 201 reviews" "
Rating 4 - Poor. 14 out of 201 reviews" "
Rating 2 - Terrible. 7 out of 201 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting situation at last minute
Arrived to find the Hotel Closed Down Nobody present Doirs Locked In darkness Maybe closed for refurbishment ??? No Notice anywhere to advise Had to rush at a very busy time to find alternative accommodation Never again !
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Originally I was a little worried when we found out that our room had no window--only a skylight--and it was rather warm. But Nicola (hope I've spelled that right) very kindly found us a much nicer room. Breakfast was good and the staff were all unfailingly pleasant and helpful to deal with. I like the history behind the place. It's been a hotel since the 1850s. It could do with a few touch-ups here and there but it was very comfortable and the fact that there was a bar right in the building was great when you wanted a Scotch at the end of a day.
Stayed 3 nights in Sep 2023

4/10 Poor

JOE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Stayed 1 night in Jun 2023

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice helpful staff good food and easy parking
Stayed 1 night in May 2023

8/10 Good

Paul

Stayed 1 night in Apr 2023

10/10 Excellent

PAUL V

Stayed 1 night in Apr 2023

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay
Staff were nice. Good location. Room was very small with only a skylight. Paper peeling off walls. Soap dispenser in shower fell off on use! Furniture old ant tatty. Not good overall. Did not eat in hotel as a result.
Stayed 2 nights in Mar 2023

6/10 Okay

P

Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break.
Very nice nice stay. Very comfortable. Good breakfast. Great value
Stayed 1 night in Mar 2023

10/10 Excellent

Diane

Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 2 nights in Mar 2023

10/10 Excellent

Brian

Stayed 1 night in Mar 2023

10/10 Excellent

Devika

Stayed 1 night in Feb 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

PAUL V

Stayed 1 night in Nov 2022

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel are so welcoming and I just felt like I was at home.
Stayed 1 night in Nov 2022

10/10 Excellent

Borden

Stayed 1 night in Oct 2022

4/10 Poor

Rex

Disliked: Property conditions & facilities
OMG
They are asking for a review... Well, I would just say that the only way to fix the myriad of issues here, is to bulldoze it and rebuild from scratch... Sorry...
Stayed 1 night in Sep 2022

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights for a family visit. The rooms are a little dated and the beds firm. Breakfast excellent and staff very friendly. Overall it is good value for the price.
Stayed 4 nights in Aug 2022

8/10 Good

malcolm

Stayed 3 nights in Aug 2022

2/10 Terrible

Gerard

Stayed 4 nights in Aug 2022

6/10 Okay

Helen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were helpful, but the first night we stayed out radiator started banging at 3am and didn’t stop all night. No one to fix until about 7am. Paper thin walls and could hear next door snoring. They upgraded us to a quieter room after breakfast. Then the new room had no hot water. So had to go to the old room to have a hot shower. Perks of an old building. Breakfast was nice both mornings.
Stayed 2 nights in Aug 2022
Response from Andy on 8 Aug 2022
Good Morning thank you for taking time to write a review I'm sorry you had issues with your room, we do have a scheduled refurbishment of the hotel within the next 12 months and iI hope we will be able to restore your faith in us if you return to Inverurie

6/10 Okay

Alistair

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Alistair

Stayed 2 nights in Jul 2022

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Elgin Kintore Two Nights
Lovely staff, very clean room and public areas, decent breakfast, nice biscuits to go with the in-room tea n coffee and plenty of shower gel, shampoo and soap. As others have said, the hotel is tired, in places, but clean. As with most hotels, there's an eco sign about towels, on the floor if you want them changed, but as with most hotels, they were changed regardless. A small niggle, but as we were only there two nights, we didn't want them changed. Yes, I would come back for a return visit.
Stayed 2 nights in Jul 2022
Response from Andy on 5 Jul 2022
Dear Linda Thank you so much for your feedback, The hotel has changed ownership and within the next 12 months will be refurbished extensively, we do hope to welcome you back to the hotel in the future kind regards Andy

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

David

Stayed 1 night in May 2022

8/10 Good

donald

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Duncan

Stayed 1 night in Mar 2022

6/10 Okay

Susan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place
The hotel smells damp,on entering the hotel fiurst thing you think is it need a good clean and lick of paint, the rooms are very dirty 1.Bathroom, there is deep mold all around the bath, not able to shower due to shower head holder being broken, cold tap on sink leaks, 2. Bedroom, wardrobe broken and back coming off, skirtings very dirty, under the bed has definitely not been hovered for a long time, thick dirt under it, notbthat i got much sleep but woke up with bites probably from dust mites, 3. General hotel condition floors are creeky, and uneven and very dirty and worn. It wasn't expensive but we should expect clean at least
Dust off skirtings
Deep mold
Under bed
Broken wardrobe
Stayed 1 night in Mar 2022

2/10 Terrible

Trioliet BV James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water on the first morning Hot tap didn’t work properly Shower didn’t drain No offer of money off Breakfast poor Won’t be going back
Stayed 2 nights in Mar 2022

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
I had a great stay at the Kintore Arms hotel, the check in was quick, friendly and uncomplicated. The room was great and suited my needs and the facilities in the room were ok with only just the tv remote not working due to batteries being done but wasn't too worried about the tv and I am sure reception would of changed them if asked. The dinner menu was great with plenty of choice and the steak pie I had was great with a generous portion of veg to go with it. The meal was served in good time and the service was friendly. The breakfast was great with plenty choice at a reasonable price for what you got. I would definitely stay here again if staying in Inverurie.
Nice sized bathroom with heated towel rail
Stayed 1 night in Mar 2022

8/10 Good

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful and accommodating.
Stayed 1 night in Feb 2022

10/10 Excellent

PAUL V

Stayed 1 night in Feb 2022

4/10 Poor

Stuart

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Food was terrible. Bed was uncomfortable very dated hotel. Staff were nice
Stayed 1 night in Jan 2022

8/10 Good

PAUL V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here several times, they are very friendly and helpful. A nice big room too. The breakfast was really nice too.
Stayed 1 night in Dec 2021

8/10 Good

Devika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
The hotel was very nice but with a staircase and no lift. I had to ask for help to take my suitcase up two flights of stairs. The room was clean - good service. However, I was disappointed that I did not have a bath tub since the hotel seemed to advertise that the rooms had bath tubs and I chose it because I wanted some comfort before starting a care and nursing live-in job in the area. There was only a shower.
Stayed 1 night in Sep 2021

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Would use again.
A little tired in places e.g. bathroom flooring had obviously had dampness issue previously, the key in lock was a struggle (turns out a known issue so why not already fixed?), etc. Otherwise service etc was very good. Can't knock the value.
Stayed 3 nights in Sep 2021

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was comfortable
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel could do with a refurb - Seats mucky and the bedrooms where the same lacking cleanliness etc
Stayed 1 night in Aug 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here several times, it’s a wee bit tired but the staff are lovely as is the food. Very good value for money.
Stayed 1 night in Aug 2021

10/10 Excellent

Stephen

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Although clean, the carpet, furniture was worn or damaged. The plumbing was noisy all night, the en suit bathroom was industrial- a bit like one you would find at a service station, you could also hear everything going on outside the door and finally we came back to find that our door was open after we had left it locked. It could be a great hotel - there are few in Inverurie and no other 3 stars we could see. They need to spend money investing in both the look and feel of the hotel.
Stayed 2 nights in Aug 2021

4/10 Poor

Yvonne

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing Stay
The hotel is very run down. Our rooms were like loft rooms with only 1 velux in the ceiling. Rooms very small and hot. Bathroom smelt damp and taps leaked. Has potential to be an amazing hotel, but needs money spent.
Stayed 2 nights in Aug 2021

8/10 Good

andrew

Liked: Cleanliness, staff & service
Noisy toilets but good stay
Good stay,Rooms nousy with all the toilet masseraters you can here. food good, service would have been poor but for the poor lass working the night of our stay. She checked us in then serving drinks in the lounge, checkingyou were bookec for meal and seating you, taking orders, drinks, clearing tables serving, back to reception and bar and so on again and again. Didnt see her stop all night. Deserves a pay rise.
Stayed 1 night in Aug 2021

8/10 Good

jamie

Travelled with family
Liked: Staff & service
Cheap n cheerful
Cheap n cheerful. Clean but could do.with upgrading. Breakfast was nice and staff were friendly. We stayed for 1 night because my wife was competing in a horse riding competition near by. It was perfect for what we needed.
Stayed 1 night in Aug 2021

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
BUDGET HOTEL….BUT OKAY
Hotel bit tired
Stayed 1 night in Jul 2021