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Reviews of Holiday Inn Express & Suites Indianapolis Northwest, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 341 out of 814 reviews" "
Rating 8 - Good. 282 out of 814 reviews" "
Rating 6 - Okay. 110 out of 814 reviews" "
Rating 4 - Poor. 52 out of 814 reviews" "
Rating 2 - Terrible. 29 out of 814 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

marty

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our first room 204 was filthy tub was filthy pubic hair in tub caulking missing around the tub surround second room 326 cleaner but im comparing to 204 326 tub looks like it was painted paints peeling off my other room 206 smelled so bad
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and value was on point.
Stayed 1 night in Mar 2024

8/10 Good

Cassi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. The breakfast was pretty good with lots of options.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Stayed 2 nights in Mar 2024

8/10 Good

Angel Desiderio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place where to stay however there were kids running all the hallways and no body of the hotel personnel did nothing
Stayed 7 nights in Mar 2024
Response from Antonio on 2 Apr 2024
Angel DesiderioThank you for sharing your experience with us. We're glad to hear that you found our hotel to be a good place to stay. However, we apologize for any inconvenience caused by the disturbance from kids running in the hallways. We strive to ensure a peaceful environment for all our guests, and we regret that this was not the case during your stay. Rest assured, we'll address this issue with our staff to ensure a more comfortable experience for all our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

barbara

Stayed 1 night in Mar 2024

8/10 Good

Lorissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just saw an ant and spider in the bathroom other than that it was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Stayed 1 night in Mar 2024

6/10 Okay

Shawn

Stayed 1 night in Mar 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was small and very crowded. I would guess it exceeded the quoted for capacity. Otherwise it was a nice pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024

4/10 Poor

Luis

I was double charged for the room
Stayed 1 night in Feb 2024

6/10 Okay

Janaia

Liked: Cleanliness
Disliked: Amenities
Staff not fully engaging and did not greet me when I entered, the indoor pool was too cold use.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful, and the rooms were clean. The breakfast was great too! My only negative was the pool. We stayed 2 nights, and both nights the pool water was freezing cold! Like, body tingling cold! They tried to pump warm water in, but either didn’t keep it on long enough, or something went wrong with that too. Either way, the kids still played in the pool as long as they could, but we were all shivering at the end.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ron

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was courteous and quite helpful. Breakfast was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

David, SUPERIOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ja’Niaya

Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Antonio on 9 Jan 2024
SeanThank you for giving us a perfect overall score of 5! We're thrilled to know that you had an excellent experience during your stay. If there are specific aspects or features that contributed to your positive rating, or if you have any suggestions for improvement, please feel free to share your feedback. Your satisfaction is our priority, and we look forward to serving you again in the future.

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Antonio on 9 Jan 2024
Thank you for the excellent rating of 10 out of 10, Jennifer! We're thrilled to hear that you had a great experience during your stay. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is valuable, and we look forward to providing you with another outstanding experience in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. Our room could have used some TLC. The shower rod was ripped out of the wall along with paint flakes falling off the walls and tub. Also the bathroom sink faucet was detached from the basin. Other than that it was still a good stay. We just had to overlook some things.
Stayed 2 nights in Dec 2023
Response from Antonio on 9 Jan 2024
Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about the staff and are glad to hear that, overall, you had a good stay. However, we apologize for the issues you encountered in your room, such as the damaged shower rod, paint flakes, and the detached bathroom sink faucet. Your concerns are important to us, and we will address these maintenance issues promptly to ensure a more comfortable experience for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for an improved experience. If there's anything else you'd like to discuss or if you have additional comments, please feel free to reach out.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway, restaurants and shopping.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelley

Stayed 1 night in Dec 2023
Response from Antonio on 18 Dec 2023
Kelley,Thank you for providing a perfect score of 5 for your overall experience. We're thrilled to see that you had an excellent stay with us. If there are specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is invaluable, and we look forward to providing you with another outstanding stay in the future.

10/10 Excellent

Rukiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio on 18 Dec 2023
Rukiya,Thank you for giving us a perfect score of 10 out of 10 for your experience at Holiday Inn Express & Suites Indianapolis Northwest. We're delighted to hear that your stay met or exceeded your expectations. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is valuable, and we look forward to providing you with another excellent experience in the future.

10/10 Excellent

Rukiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio on 18 Dec 2023
Rukiya,Thank you for giving us a perfect score of 10 out of 10 for your experience. We're delighted to hear that your stay met or exceeded your expectations. Your feedback is valuable, and we look forward to providing you with another excellent experience in the future.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and a friendly staff
Stayed 2 nights in Dec 2023
Response from Antonio on 18 Dec 2023
Tim,We want to thank you for giving us a perfect score of 10 out of 10. We're delighted to hear that your experience was outstanding. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is valuable, and we look forward to providing you with another excellent experience in the future.

10/10 Excellent

José Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio on 18 Dec 2023
Thank you, José Maria, for giving us a perfect score of 10 out of 10. We're thrilled to hear that your experience was exceptional. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is important to us, and we look forward to welcoming you again in the future.

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth Rooms were clean
Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and went out of their way to make our stay very pleasant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Good hotel
Stayed 2 nights in Nov 2023
Response from Antonio on 15 Nov 2023
Thank you for rating your recent stay with us a perfect 5 out of 5! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. Your feedback is invaluable, and we look forward to providing you with another outstanding stay in the future.

10/10 Excellent

Junior Francisco

Stayed 1 night in Nov 2023

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Antonio on 15 Nov 2023
Thank you for providing a rating for your recent stay, and we appreciate your feedback. We're pleased to see that you had a positive experience, scoring us a 4 out of 5. If there are specific aspects you enjoyed or areas where you think we could improve, please feel free to share your thoughts. Your feedback helps us continually enhance the guest experience. We hope to have the opportunity to serve you again in the future and aim to make your next stay even better.

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Antonio on 15 Nov 2023
We're sorry to hear that your recent experience fell short of your expectations, as indicated by your rating of 2 out of 10. We apologize for any inconveniences or issues you may have encountered during your stay.Your feedback is valuable to us, and we would appreciate any specific details or concerns you'd be willing to share. This will help us address and rectify the issues to ensure a better experience for our guests in the future.

4/10 Poor

Bayete

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Antonio on 15 Nov 2023
Thank you for providing a rating for your recent stay, and we appreciate your feedback. We're pleased to see that you had a positive experience, scoring us a 4 out of 5. If there are specific aspects you enjoyed or areas where you think we could improve, please feel free to share your thoughts. Your feedback helps us continually enhance the guest experience. We hope to have the opportunity to serve you again in the future and aim to make your next stay even better.

10/10 Excellent

Laurie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overnight stay on our way to Chicago.
Stayed 1 night in Oct 2023

10/10 Excellent

Kat

Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Stayed 2 nights in Sep 2023
Response from Antonio on 15 Nov 2023
Thank you for rating your recent stay with us a perfect 5 out of 5! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. Your feedback is invaluable, and we look forward to providing you with another outstanding stay in the future.

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just for a short stay
The property is good for a night stay! Or if you’re taking in a game and don’t want to stay downtown works great. The room was clean the problem was the power to the room. Nothing would power on initially- the tv, I couldn’t iron, because the outlets are powered by this source plugged up behind everything. A staff member did come right away to fix the issue however, the iron was a total loss. They delivered a second one and neither worked very well.
Stayed 1 night in Sep 2023
Response from Antonio on 4 Oct 2023
Simone,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize for the inconveniences you experienced during your visit.We're pleased to hear that you found the room clean and that our location worked well for your needs. However, we sincerely apologize for the issue you encountered with the power in the room, which affected the operation of the TV, iron, and outlets. It's great to know that a staff member responded promptly to address the power issue. However, we regret that the iron was not functioning correctly. Your feedback will be used to address this and improve the functionality of our amenities. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

James, Redkey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished the Breakfast lasted later than 9:30am
Stayed 1 night in Sep 2023

8/10 Good

Mindi

Business traveller
Liked: Staff & service
Staff is kind
Stayed 2 nights in Sep 2023

6/10 Okay

Scott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 1 night in Sep 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms, quite and the best hotel breakfast I've encountered
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was completely non-smoking with plenty of parking available. There were also several nearby restaurants within walking distance to catch a meal whether it be breakfast, lunch, or dinner.
Stayed 1 night in Aug 2023

2/10 Terrible

darrell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com
This is not against the Hotel, its Hotels.com!!! They suck with their new format, over charge what you should pay, and never email a receipt, go online to get one and the page doesn't work!! They are a complete pain in the Ass to use, never again!
Stayed 1 night in Aug 2023

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor location
Stayed 2 nights in Aug 2023

10/10 Excellent

James, Reno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable hotel for attending a conference at nearby Heritage Center. Loles the indoor heated pool.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfy beds...but thats about it
For the cost of the room, i was not impressed. The service was friendly. The exterior looked updated, but it was obvious the hotel was older and/or not maintained. Hallway ceilings appeared to be leaking, carpets were stained. Our room was clean and beds were comfortable and clean, but the sheets looked ragged and the air conditioning barely kept up to keep the room comfortable. We usually stay at Holiday Inns for the comfy beds, clean rooms, and great breakfast...but the breakfast at this hotel was lacking. Broken pancake machine, no biscuits and gravy. Overall i would not book this hotel again bc of plethra of options available in the area.
Stayed 1 night in Aug 2023