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Reviews of Courtyard by Marriott Indianapolis Northwest

3 out of 5
Courtyard by Marriott Indianapolis Northwest
7226 Woodland Dr, Indianapolis, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 547 reviews" "
Rating 8 - Good. 161 out of 547 reviews" "
Rating 6 - Okay. 58 out of 547 reviews" "
Rating 4 - Poor. 23 out of 547 reviews" "
Rating 2 - Terrible. 32 out of 547 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at front desk was sooooo nice! Absolutely went above & beyond when checking in early!
Stayed 1 night in Apr 2024

8/10 Good

Mahnoor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024

6/10 Okay

Natalie A

Travelled with partner
Liked: Cleanliness, staff & service
Booked for a quick overnight stay, but unfortunately did not get any sleep. Walls were paper thin and room was directly beside the elevator -- with children and a booked hotel, we were awaken at every hour of the night, could hear the elevator every time it dinged and arrived. Could even hear the cleaning ladies conversing next door and had to just get out of bed after a terrible night's sleep and take off. Also, very strong scent of pool bleach, in the lobby and elevators and halls.
Stayed 1 night in Apr 2024
Response from Isaac on 11 Apr 2024
Hello Ms. Natalie,We are so sorry your stay was less than satisfactory! I know a lot of people request to stay away from the elevator rooms and I can only imagine how bad it is hearing your review. Next time you stay with us, given you want to try again, please let us place you in a room away from the elevators and see if this gives you a more pleasant experience. I am so sorry we couldn't make your past one better before you left.

10/10 Excellent

Mark, oshkosh

Travelled with family
very friendly and nice. allowed later check out and use of facilities for viewing the eclipse.
Stayed 1 night in Apr 2024
Response from Isaac on 11 Apr 2024
Thank you for your kind response. That eclipse was definitely something else wasn't it? We are glad you enjoyed your stay and hope to have you back again in the near future! :)

10/10 Excellent

Jayne

Stayed 1 night in Mar 2024
Response from Isaac on 11 Apr 2024
Thank you for showing your appreciation to the hotel. We hope to see you again soon! :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet-
Stayed 1 night in Feb 2024
Response from Isaac on 28 Mar 2024
Hello Matthew,We truly appreciate your feedback and are glad our hotel could accommodate you. If you choose to stay again, we can only hope to bring the same feel to you! Thanks again! :)

6/10 Okay

James

Business traveller, Travelled with partner
Each room should have its own Microwave Oven and serve free buffet or free breakfast.
Stayed 3 nights in Jan 2024
Response from Isaac on 14 Feb 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about hotel experience.Though these are things we cannot control, as it is part of the hotel brand itself, we do appreciate your input fully. Hopefully next time you come to stay in our area our accommodation are a better fit. Thank you again!

10/10 Excellent

Mark

Room was great. Staff were a mixed bag. Some amazing and some just mailing it in
Stayed 2 nights in Jan 2024
Response from Isaac on 14 Feb 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about hotel experience.I can only hope during your next stay that the experience with the staff is much better. I'm sorry that it wasn't great overall.We hope to welcome you again soon.

10/10 Excellent

Torey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Period
Loved it
Stayed 2 nights in Jan 2024
Response from Isaac on 14 Feb 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall stay
Everything was great except for 1 issue. My husband was so frustrated he wanted me to only leave one star but he agreed that otherwise we had no complaints. He hated that when hed use the restroom, the seat would not stay up on its own.. hed have to hold it in place while using... lol. Would stay here again ..just in a different room hopefully ;)
Stayed 1 night in Jan 2024
Response from Isaac on 14 Feb 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about hotel experience. I am so sorry you had that issue with your room and hope to rectify it next time you are in town with a much better experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Isaac on 14 Feb 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we stay here. Good location
Stayed 1 night in Dec 2023
Response from Isaac on 5 Feb 2024
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotels leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Traevon IsaacAssistant General ManagerCourtyard Indianapolis Northwestagmcynwindianapolis@arborlodging.com317-297-7700

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeremy W. on 17 Dec 2023
MichaelThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and comfortable.
Stayed 1 night in Dec 2023
Response from Jeremy W. on 17 Dec 2023
KimberlyThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon.

4/10 Poor

Lee

Travelled with group
Disliked: Staff & service
No housekeeping service on weekends☹️
Stayed 2 nights in Dec 2023
Response from Jeremy W. on 7 Dec 2023
LeeThank you for staying with us and thank you for your review! I do apologize that housekeeping service was upon request during the weekends. We do hope that you will stay with us again in the future.

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful desk staff. Cafe staff pleasant. The only negative were thin towels and sheets.
Stayed 1 night in Dec 2023
Response from Jeremy W. on 7 Dec 2023
ConnieThank you for your review! I do apologize for the thin towels and sheets, but we do hope that you come stay with us again in the future. Thank you again!

8/10 Good

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeremy W. on 24 Nov 2023
SiobhanThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Anushka

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Jeremy W. on 24 Nov 2023
AnushkaThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

January

Liked: Cleanliness, property conditions & facilities, room comfort
When we were checking in the desk clerk answered the phone as he was checking us in. I felt like I was disturbing him. There was no Amazon app for the streaming services. I pick Marriott specifically for their streaming TV apps. At 2 am a group of people went up the elevator to their rooms and we were right next to the elevator. The elevator dinging woke us up. Then these people proceeded to yell good night to each other. Probably the worst experience ever at any hotel. I won't be back to this location again.
Stayed 1 night in Nov 2023
Response from Jeremy W. on 15 Nov 2023
January Thank you for your review! I do apologize that the Amazon app did not show up and that there was noise from the elevator. We do hope that you will give us another chance in the future whenever your travels bring you back to the Indianapolis area.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeremy W. on 15 Nov 2023
TimThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice. They didn't have continental breakfast. You had to pay for breakfast and coffee. I feel if I'm paying 140 per night, breakfast should be included.
Stayed 3 nights in Nov 2023
Response from Jeremy W, on 15 Nov 2023
AnonymousThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeremy W. on 13 Nov 2023
TaraThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Tamiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Beautiful environment. Was close to highway and stores. Only bad thing was there isn’t a lot of parking
Stayed 1 night in Oct 2023
Response from Jeremy W. on 31 Oct 2023
TamieshaThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

RMichael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeremy W. on 25 Oct 2023
RMichaelThank you for your review! I do apologize that you did not have a good stay with us, but we do hope that you will give us another chance in the future.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
No potential for complimentary breakfast. Sweet but untrained bartender for signature drinks. Bartender doubling as a cook. no tea offered in room
Stayed 2 nights in Oct 2023
Response from Jeremy W. on 16 Oct 2023
RachelThank you for your review! I do apologize that you did not have a great stay with us. We do hope to see you again soon whenever your travels bring you back to the Northwest side of Indianapolis.

2/10 Terrible

Diamond

Stayed 1 night in Oct 2023
Response from Jeremy W. on 9 Oct 2023
DiamondThank you for your review! I am sorry to see that you did not have a good stay with us. Would you please clarify as to why that is so we can correct any issues as soon as possible? Again, thank you for staying with us and we do hope that you will give us another chance in the future.

6/10 Okay

David

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
No breakfast or coffee for the price was not wort.
Stayed 2 nights in Sep 2023
Response from Jeremy W. on 3 Oct 2023
DavidThank you for your review! I do apologize that we do not have a complimentary breakfast, but we do hope to see you again soon whenever your travels bring you back to the Northwest Indy area!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jerey W. on 3 Oct 2023
DianneThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this Marriott several times. The room was very clean. The area around is not the best. We will stay again.
Stayed 1 night in Sep 2023
Response from Jeremy W. on 25 Sept 2023
CarolThank you for your review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay!
The room was clean l, bed was comfortable it was a great hotel will stay again!
Stayed 2 nights in Sep 2023
Response from Jeremy W. on 25 Sept 2023
AlanThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at 2:30a and left at 10a…not. Enough time to make an impression either way. In general, all was well and as expected for the brand!
Stayed 1 night in Sep 2023
Response from Jeremy W. on 25 Sept 2023
LisaThank you for your review! I'm glad to see that you enjoyed your stay with us, although short. We hope to see you again soon!

6/10 Okay

Sherry

Travelled with family, Business traveller
Liked: Staff & service
We had one of the renovayed rooms on second floor. Noisy in hallways n outside. Room clean n very comfortable, nicely decorated. However, the skimped on a $10 coffemaker, no microwave down the hall.
Stayed 1 night in Sep 2023
Response from Jeremy W. on 25 Sept 2023
SherryThank you for your review! I'm glad to see that you enjoyed your stay with us overall. I do apologize for the noisy outside and hallways, but we do hope to see you again soon!

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Jeremy W. on 25 Sept 2023
BradThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very like
Stayed 1 night in Sep 2023
Response from Jeremy W. on 14 Sept 2023
AntonioThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

jim

Stayed 1 night in Sep 2023
Response from Jeremy W. on 3 Oct 2023
jimThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeremy W. on 10 Sept 2023
RosalynThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Lucas Oil Dragway. Very clean rooms.
Stayed 6 nights in Aug 2023
Response from Jeremy W. on 8 Sept 2023
RonThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jeremy W. on 26 Aug 2023
BrookeThank you for your review! I'm very glad to see that you had a great stay with us. We hope to see you again soon!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Fresh smelling when you walk in. Friendly staff. East check in. Modern facilities. Not a 5 star hotel, but few are at this price. I would stay again.
Stayed 1 night in Aug 2023
Response from Jeremy W. on 20 Aug 2023
WilliamThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay as usual
Absolutely amazing and so relaxing, I book this location every time I'm in the area because I love it so much!
Stayed 3 nights in Aug 2023
Response from Jeremy W. on 17 Aug 2023
JessicaThank you for your review! I'm glad to see that you had a great stay with us. We hope to see you again soon.

6/10 Okay

Daniel

Stayed 1 night in Aug 2023
Response from Jeremy W. on 3 Sept 2023
DanielThank you for your review! I did see that you didn't have a great stay with us. Was there something that we could have done better to make your stay more enjoyable. Again, thank you for staying with us and we do hope to see you again in the future.

6/10 Okay

Wynter

Travelled with family
Liked: Cleanliness
Not completely what I was expecting. The Bistro area was highlighted but did not have enough food or drinks in stock when visiting, had to find a local restaurant to eat during stay.
Stayed 2 nights in Aug 2023
Response from Jeremy W. on 7 Aug 2023
WynterThank you for your review! I do apologize that the Bistro did not have the items that you were wanting to order. We do hope that you will give us another chance in the future.

10/10 Excellent

Keevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jeremy W. on 23 Jul 2023
KeevinThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jeremy W. on 23 Jul 2023
RyanThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Efficient check-in/out. Clean room.
Stayed 1 night in Jul 2023
Response from Jeremy W. on 10 Jul 2023
StacyThank you for your review! I'm glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

patricia

Stayed 2 nights in Jul 2023
Response from Jeremy W. on 9 Jul 2023
PatriciaThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Shukhrat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entrance employee all times smiling and asking welcome back when I go smoke to outside
Stayed 1 night in Jun 2023
Response from Jeremy W. on 29 Jun 2023
ShukhratThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Jeremy W. on 25 Jun 2023
MaryThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Emmanuel

Stayed 1 night in Jun 2023
Response from Jeremy W. on 25 Jun 2023
EmmanuelThank you for your review! I'm very glad to see that you enjoyed your stay with us. We hope to see you again soon.