Beach nearby, motor boating, fishing

Reviews of Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 329 out of 844 reviews" "
Rating 8 - Good. 262 out of 844 reviews" "
Rating 6 - Okay. 147 out of 844 reviews" "
Rating 4 - Poor. 67 out of 844 reviews" "
Rating 2 - Terrible. 39 out of 844 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this hotel is old , it is situated on the intercoastal waterway, so nice views. The restaurant attached to it was great, everything we ate was delicious. The staff was very helpful, met all our needs. We were very pleased.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew Steven

Stayed 4 nights in Mar 2024

8/10 Good

Danielle

Travelled with family
Closing of outside bar at 10 and pool at dark
Stayed 7 nights in Mar 2024

6/10 Okay

Evangeline

Travelled with family and small children
Overall the stay was good. The floors were dirty when we arrived, but housekeeping cleaned them on our second day. The kitchen had limited items, and there was no crib available as stated. Housekeeping only came through on the day that we left before 10 a.m., so if you’re leaving after that time call the front desk to ask for cleaning.
Stayed 5 nights in Mar 2024

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old, gross and mildewy. Great location tho.
Stayed 4 nights in Feb 2024

8/10 Good

Gianna

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Constance

Travelled with group
It was a fabulous hotel convenient to everythinh
Stayed 5 nights in Feb 2024

8/10 Good

Kristy

Stayed 4 nights in Feb 2024
Response from Julia on 13 Mar 2024
Hello KristyThank you for staying at the holiday inn. Thank you for giving the feedback and will pass it on to our team. Hope to see you guys again at our property

4/10 Poor

melissa

Travelled with family and small children
The staff were not friendly or welcoming at all. There needs to be better customer service, especially for people of color. I was treated poorly and there wasn’t anyone that was courteous to be and my 2 daughters. I was pretty shocked. I paid 541 dollars for one night and the closet smelled stale and had a smoke order. The bath towels had hair on them. I was not impressed at all. The lobby and water park were the most appealing the rest rooms in the water park were not kept up and the condiments in the water parks snack shop were old and some rancid. I am a senior leader in the healthcare industry and wanted to ensure that honest feedback was provided for potential improvement in the future. Best regards, Melissa Vann
Stayed 1 night in Feb 2024
Response from Julia on 3 Mar 2024
Hello AngelaThank you for staying at holiday inn. We do apprieciate the feedback. I appolgize for the experience you had and we are working on improving our customer service.

10/10 Excellent

Robin, Arkport

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Julia on 28 Feb 2024
Hello RobinThanks for your feedback and glad you enjoyed your stay.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place. Very peaceful.
Stayed 2 nights in Feb 2024
Response from julia on 28 Feb 2024
Hello DavidThank you for the feedback and glad you enjoy yourself. Hope to see you again.

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The beds were terrible. The rooms had mold in it. No change of towels unless requested. The food onsite was SEVERELY overpriced, overcooked, and not fresh
Stayed 3 nights in Feb 2024

8/10 Good

william

Bathroom sink drains are plugged or dirty, very slow draining, needs many , many food preparing pots, pans, utensils were missing
Stayed 6 nights in Jan 2024
Response from Guest Service Management Team on 2 Feb 2024
Good morning William,Thank you for staying with us at the Holiday Inn Harbourside. We appreciate your feedback and I have shared your concerns with the appropriate departments.Hope to see you again in the future.

10/10 Excellent

Margery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property, right across the street from the beach
Stayed 1 night in Jan 2024
Response from Guest Service Management Team on 31 Jan 2024
Good morning Margery,Thank you so much for your feedback. We're so happy you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Okay

David, Clarkston

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Where do I begin? The photos were obviously photo-shopped. The hotel is stuck in time, say 1970s? We paid up to get breakfast included. When we went to breakfast we were told third-party apps were not recognized. I asked again, and then contacted Expedia who contacted the hotel. Finally our breakfast was included. Food was average. Not bad, just average. No housekeeping on the second day, and we left in the 3rd day.
Stayed 2 nights in Jan 2024
Response from Guest Service Management Team on 31 Jan 2024
Good morning David,Thank you for staying with us at the Holiday Inn Harbourside. Thank you for your feedback and I'm so sorry for your disappointment in the rooms and for the inconvenience you experienced with the vouchers for breakfast. I'm glad it all worked out at the end for you.

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024
Response from Guest Service Management Team on 22 Jan 2024
Good morning Ciera,We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from MC on 23 Dec 2023
Good morning Linda,Thank you so much for staying with us at the Holdiay Inn Harbourside. We're so glad you enjoyed your stay with us and hope to see you again soon.Happy Holidays.

10/10 Excellent

Steven

Stayed 4 nights in Dec 2023
Response from MC on 25 Dec 2023
Good morning Steven,Thank you for staying at the Holiday Inn Harbourside. We're glad you enjoyed your stay with us.

10/10 Excellent

Christopher, Tampa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Service Management Team on 15 Dec 2023
Good morning Christopher,We're so glad you enjoyed your stay with us. Thank you for your feedback.Hope to see you again soon.

8/10 Good

Megan

Stayed 2 nights in Nov 2023
Response from MC on 23 Dec 2023
Good morning Megan,Thank you so much for staying with us at the Holiday Inn Harbourside. We're so happy you enjoyed your stay and hope to see you again soon.Happy Holidays.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
the room where i stayed was quiet and nice also comfortable will stay there again in the future.
Stayed 2 nights in Nov 2023
Response from mc on 14 Nov 2023
Thank you so much for your feedback. We're so happy you enjoyed your stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Guest Service Management Team on 14 Nov 2023
Good morning,Thank you for staying at the Holiday Inn Harbourside. We're so glad you enjoyed your stay with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Service Management Team on 25 Oct 2023
Dear Jason,Thank you for taking the time to tell us about your experience at the Holiday Inn Harbourside. I am so glad you enjoyed your stay with us and have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

David

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a good time staff was great, but we noticed there was mold on the wood ceiling and had got into the drywall below, both in the loft ceiling and dormer ceiling below. As we were not staying long enough for it to effect us. but I verbally let them know at the desk. I have deficits physically, and the only toilet was upstairs and that was a pain, It wasn't stated when I booked.
Stayed 2 nights in Oct 2023
Response from Guest Service Management Team on 20 Oct 2023
Good morning David,Thank you so much for staying at the Holiday Inn Harbourside and for your feedback.I am glad you enjoyed your stay and wanted to apologize for the issues in the room.I have shared your feedback with the appropriate departments.Thank you again.

6/10 Okay

judith

Liked: Cleanliness
LIKED jIMMY GUANIAS. fOOD AND ENTERTAINMENT GOOD. hAD BREAKFAST THERE WHICH WAS GOOD. nOT AT CHeckin said breakfast was $10.99, it wasn"t. Bed was uncomfortable but nice hotel
Stayed 1 night in Oct 2023
Response from Guest Service Management Team on 16 Oct 2023
Good morning Judith,Thank you for staying at the Holiday Inn Harbourside. I'm so glad you enjoyed your stay with us. I have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I was charged for some things I did not use. We did not go to the water park; we did not use the parking garage, as we had TJ (private driver) take us to and from hotel. But we were charged for both of these. I will reach out to my credit card company if the hotel does not rectify this. We were put at the end of the building, above the bar, so we had to listen to the band and the activity while trying to sleep. We love Indian Rocks beach, and have always enjoyed this hotel. After being away for a few years, due to what happened with the country, we were finally comfortable enough to make the trip again. I was disappointed with the hotel. The staff are kind. We are planning a big family trip next year for 6 people and I'm not sure if I want to stay here due to being charged for a few things we did not partake in.
Stayed 1 night in Sep 2023
Response from mc on 19 Sept 2023
Good morning Kathy,I'm sorry you did not enjoy your stay with us. I do apologize for any inconveniences you experienced. The additional charges were the resort fees which all of our guests pay whether they us the facilities or not. I'm sure when you made your reservation it did state the additional charge.Thank you again for staying with us.Guest Service Management Team

2/10 Terrible

Angela

Travelled with family
Disliked: Property conditions & facilities
My first room had termite droppings all over the bed. They moved us to another suite however that room still had termites but in the dresser. The kitchen floor did not look like it got cleaned and was sticky. The carpet looked like it had a blood stain on the stairs going up to the master bath. There was mold in the vents.
Stayed 1 night in Sep 2023
Response from mc on 17 Sept 2023
Dear Angela,Thank you for taking the time to tell us about your experience at the Holiday Inn Harbourside. I'm so sorry for all the inconveniences you experienced while at the hotel. I have shared your feedback with the staff to make sure it does not happen again in the future.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.Sincerely,Guest Service Management Team

10/10 Excellent

Morganne

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for a staycation
Stayed 3 nights in Sep 2023
Response from mc on 12 Sept 2023
Good morning Morganne,We're so happy you enjoyed your stay with us. Thank you again for your feedback.

10/10 Excellent

Mark, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from mc on 2 Sept 2023
Good afternoon Mark,We're so happy you enjoyed your stay with us. Thank you again for your feedback.

10/10 Excellent

Susan

Stayed 1 night in Aug 2023
Response from mc on 31 Aug 2023
Good afternoon Susan,We're so happy you enjoyed your stay with us. We hope you come see us again soon.Guest Service Management Team

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from mc on 31 Aug 2023
Good morning Joseph,I'm so sorry you did not enjoy your stay with us. Would you mind sharing some feedback?Thank you.

2/10 Terrible

Karrah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mc on 29 Aug 2023
Good afternoon Karrah,I'm so sorry you did not enjoy your stay at the Holiday Inn. Would you mind sharing some feedback please?Hoping to hear from you.Guest Service Management Team

10/10 Excellent

Ross

Stayed 3 nights in Aug 2023
Response from mc on 12 Sept 2023
Good morning Ross,Thank you for your feedback. We're happy you enjoyed your stay with us.

6/10 Okay

David

Business traveller
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023
Response from mc on 17 Aug 2023
Good morning,Would you mind sharing some feedback?Thank you.

2/10 Terrible

Arie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mc on 17 Aug 2023
Good morning,Would you mind to share some feedback?Thank you.

8/10 Good

Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely recommend
Stayed 2 nights in Aug 2023
Response from MC on 8 Aug 2023
Good morning Paulo,Thank you so much for staying with us and for your feedback. We're glad you enjoyed your stay.Have a great day.

8/10 Good

Kristin, Valrico

Liked: Staff & service
It offers a lot but in need of paint (interior and exterior) and carpet in the rooms. The deck off room was nice and large. All and all enjoyed our stay!
Stayed 1 night in Jul 2023
Response from Guest Service Management Team on 31 Jul 2023
Good morning Kristin,Thank you for staying with us and for your feedback. I'm sorry for your disappointment in the upkeep of the hotel. I have shared your feedback with the appropriate departments.Hope to see you again in the near future.

2/10 Terrible

Sylvia

Disliked: Cleanliness, property conditions & facilities
This hotel has not been kept up to code. The floors were molded and walls and bathrooms. Smell was awful. Not recommended for families as it was loud, and people drinking and walking around all night.
Stayed 1 night in Jul 2023
Response from MC on 24 Jul 2023
Dear Sylvia,Thank you for taking the time to tell us about your experience at the Holiday Inn Harbourside. I'm so sorry for your disappointment in the hotel and for the inconveniences you experienced. I have shared your feedback with the appropriate departments.Thank you again.Sincerely,Guest Service Team

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from MC on 19 Jul 2023
Good morning Michael,Thank you for your feedback. Please let us know if there is anything we can do for you.

6/10 Okay

David

Stayed 3 nights in Jun 2023
Response from Guest Service Management Team on 31 Jul 2023
Good morning David,Thank you for staying with us and for your feedback.Hope to see you again in the near future.

10/10 Excellent

Courtney

Stayed 1 night in Jul 2023
Response from mc on 5 Jul 2023
Good afternoon Courtney,We're so glad you enjoyed your stay with us. Thank you for your feedback.

8/10 Good

Irma

Stayed 1 night in Jul 2023
Response from MC on 22 Jul 2023
Good morning Irma,Thank you for staying with us and for your feedback. We're glad you enjoyed your stay with us.Have a good day.

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Staff was very nice, room clean and roomy, but property has tons of light at night, and plantation shutters do NOT keep room dark.
Stayed 1 night in Jun 2023
Response from mc on 28 Jun 2023
Good afternoon Douglas,Thank you for staying with us and for your feedback. We are glad you enjoyed your stay with us. I have relayed your concerns to the appropriate department.Guest Service Management Team

6/10 Okay

Amanda

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Due to the beautiful beaches in the area we wanted to extend our stay for 2 more nights, we went down to the front desk and the female desk clerk looked up our room and said that we had to call Travelocity to book it, since we had used them first. No problem! I asked if we could have the same room,I didn’t mention this,but I’d bought cleaning products and cleaned this room, I didn’t want to change rooms and have to clean again. We called and paid over $700 for this room, which was steep but fine, again we love the area. As we are gathering up our stuff for the beach the phone rings and it’s Mario,the villain of the story, he informs us that we can’t stay in this room, we must move. After a call back to Travelocity and her calling the hotel we decided to cancel! He was rude and had no interest in whether we were a return guest or not, we will NOT ever be. We found a beautiful cottage closer to the beach, 150$ cheaper, AND it was CLEAN!! Unfortunately, I can’t find a place to attach photos or I would happily show pictures of the very high ceilings and the mold along the seams. It appears they had a leaky roof and never killed the mold. The freezer had a grocery bag stuck to the ice maker with what looked like a “human finger!” Don’t panic, it was a sweet potato fry. I used bleach and a fork and got it loose. It took awhile to clean, but I still refused to use the freezer. The toilet and shower weren’t clean, prior to our stay. There were no utensils,dishes,or cookware.
Response from MC on 26 Jun 2023
Good morning,I do apologize for any misunderstandings and inconveniences that you experienced. After looking into your reservation, you were upgraded from a studio to a villa at check in. The new reservation you booked for that day was for a studio and since we were sold out of villas, that was the reason you would have had to change rooms. We do try our best to accommodate our guests but in this case the villas were sold out. I have shared your feedback with the rest of my staff so that this will not happen again.Thank you again for staying with us.Guest Services Management Team

10/10 Excellent

Anais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mc on 10 Jun 2023
Dear Anais,Thank you for sharing your feedback with us. We're glad you enjoyed your stay and will share your feedback with my staff.

10/10 Excellent

Krista Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Every time I go to Florida I stay here, and have never had a bad experience. The staff is so helpful and kind and the location is perfect! We will be back 😁
Stayed 3 nights in May 2023
Response from mc on 5 Jun 2023
Good morning Krista Renee,Thank you so much for you positive feedback. We're happy you enjoyed your stay with us. I have shared your feedback with my staff.Hope to see you again in the near future.

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice but toilet kept running all night long and was difficult to adjust to get it to stop. Also hotel lamp alarm went off at 4:00 a.m. and it took me a while to turn it off and buy that time I was all the way awake and could not get back to sleep. Otherwise a nice property that I used to stay at quite often, but will think twice about next time
Stayed 1 night in May 2023
Response from mc on 3 Jun 2023
Good morning Caroline,Thank you for your feedback. We're glad you enjoyed your stay with us. I do apologize for the inconveniences you experienced. I have relayed your concerns to the appropriate departments.Thank you again.

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is just always a nice place to stay and the atmosphere is wonderful. Laid back and fun!
Stayed 3 nights in May 2023
Response from ,c on 2 Jun 2023
Good morning Richard,Thank you so much for your positive feedback. We're so happy you enjoyed your stay at the hotel. I have shared your feedback with my staff.Hope to see you again in the near future.

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from mc on 2 Jun 2023
Good afternoon Brenda,Thank you for your review. Could you please provide some feedback so that we know what areas we can improve.Thank you.