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"We arrived at 11.0pm and the front door was closed and no staff available. The email that showed us how to get into the hotel and locate our room did not arrive until the following morning. We stayed 4 nights and the room was not refreshed at all during our stay. Whilst I understand that hoteliers need to control costs and I fully understand it is not necessary to clean or service a room every day, making sure that the rooms have enough dry towels, tea or coffee and bins are emptied must be the very least required "

"I stayed in a superior room for 3 nights and throughly enjoyed my stay. The hotel is adjacent to the railway station and an easy walk to the Old Town. Rugs Hotel was the perfect base for exploring Augsburg and beyond."

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Clean but water didnt work for one day"

"A family run, modern hotel with outstanding service, all the staff without exception try their hardest to make you feel welcome and your stay as comfortable as possible. Nice, clean rooms, good facilities like a sauna and a very good restaurant offering local cuisine and drinks at reasonable prices. Very good breakfast buffet with a great variety of food and drink. Would definitely choose this hotel again when in the area."

"Tired hotel with no curtain in my room and far too hot although the radiator was switched off. The shower head would not hold up and the bed was very soft - ok for some people I know, but not me. There was no breakfast other than coffee and worst of all there is only a small time with any staff. That’s no help if you’re facing a keypad to get in. The telephone number to a sister hotel cuts off if you select the English option and if you take the German option they are not exactly helpful - I am still waiting for a call back that was promised in five minutes! "

"Got a very quite room "

"Staff were very helpful and courteous. The hotel is beautifully presented and is in an excellent position within the town."

"Arrangement to enter the property was very poor"