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Reviews of Red Roof Inn & Suites Athens, AL

2 out of 5
Red Roof Inn & Suites Athens, AL
1218 Kelli Drive, Athens, AL

Reviews

7.2

Good

Rating 10 - Excellent. 166 out of 501 reviews" "
Rating 8 - Good. 142 out of 501 reviews" "
Rating 6 - Okay. 70 out of 501 reviews" "
Rating 4 - Poor. 59 out of 501 reviews" "
Rating 2 - Terrible. 64 out of 501 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
A week on the road with hotels/motels from all the chains. This might have been the nicest one all around. Staff went out of their way to accommodate me. Nice room and TV.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Hello Stephen, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Athens, AL. We appreciate you taking the time to share your feedback, most especially the comments you made about the room and the amazing customer service from our staff. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off interstate. Cracker Barrel next door. Clean, roomy room. Pet friendly and good price. Loved the large refrigerator too!
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Hello Duane, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Athens, AL. We appreciate you taking the time to share your feedback, most especially the comments you made about the room and the friendliness of the staff. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Checkin person was very nice and helpful. Good breakfast that was included.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 6 Apr 2024
Hello Bruce, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Athens, AL. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and you loved the cleanliness, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

william

Disliked: Staff & service, property conditions & facilities
Had to wait quite awhile for the person at the desk to open the lobby doors after hours. Couple who got there earlier than us was already waiting to be let in when we got there.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 29 Mar 2024
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ATHENS AL. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the long wait you had at check in. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

kerry

Disliked: Cleanliness, property conditions & facilities
The room was not very clean,really needed paint touch up. People were very loud and slammed doors over n over n over late into the night
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 27 Mar 2024
Hello Kerry, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Athens, AL. We sincerely apologize that our cleanliness and the possible noise disturbance did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Jessica, Saginaw

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was nice. The room had stained comforters on both beds. She gave us another room and it was worse. We couldn’t get a refund, because it was through a third party, but she did give us new comforters. Nobody took a shower because the tub was dirty and still had hair in it. Never again!
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 24 Mar 2024
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ATHENS AL. We are happy that the staff was nice, yet, we are sorry that the comforter and tub lacked cleanliness and you were unable to receive a refund. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Have a great day.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint was the shower handle was broke and the water pressure wasn’t the best but overall nice stay
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 21 Feb 2024
Dear Charles, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. I am glad to read that you were pleased with your overall stay, prompting your 5/5 score. However, you mentioned that the shower handle broke and that water pressure did not meet your expectations. I will be sharing your feedback with management to ensure that your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lori

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked recently renovated. Pet friendly...bags available but dispenser empty, no fees, no 5 pages of rules. Lots of restaurants in area. Room had table and chairs for eating takeout. Apartment size fridge with separate freezer.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 15 Feb 2024
Dear Lori, Everyone here at the Red Roof Inn & Suites Athens, AL was proud to see your 5/5 score. I am thrilled that our pet friendliness, renovations and the other highlights pleased you. However, you stated that the dispenser was empty. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

10/10 Excellent

noah

Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on 23 Mar 2024
Hello Noah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Athens, AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Ron

Travelled with partner
Liked: Staff & service, property conditions & facilities
water was very slow in bathroom sink was no hot
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 4 Feb 2024
Dear Ron, Thank you for taking part in our guest survey following your stay at the RED ROOF INN & SUITES ATHENS AL. It’s great to see your perfect scoring, however, you indicated the water was slow was not hot. We appreciate the feedback provided so we can improve our hotel. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns. We hope to host you again soon.Sincerely, Red Roof Management

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and lobby, friendly staff, and many dining options within walking distance.
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 2 Feb 2024
Hi Jean,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Athens, AL. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff and our hotel's convenience to eateries around the area. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Wayne

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Kamaria RediResponse Specialist on 23 Jan 2024
Hello Wayne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure how they’re still in business. Only bright side was the staff. We stayed because we were busy outside of the hotel and just needed a place to sleep
Stayed 2 nights in Jan 2024
Response from Recordo Rediresponse Specialist on 12 Jan 2024
Dear Wendy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. I'm happy you were pleased with the service our Red Roof staff extended. However, you stated that you weren't pleased with the stay. Please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Clean and nice rooms, great friendly staff.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 4 Feb 2024
It's great to see your perfect rating, Chistopher. We at the RED ROOF INN & SUITES ATHENS AL appreciates your comments and are happy to have achieved our primary goal with you. You highlighted you were pleased with our clean and nice rooms and our friendly staff. At Red Roof we seek to provide a clean and comfortable stay for all our guests, and we are proud to have done that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

6/10 Okay

Deborah

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 3 Jan 2024
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Athens, AL and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Dominique

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 1 Jan 2024
Dear Dominique, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Athens, AL. We are sorry you had a less than satisfactory experience, prompting your 6/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

jerry

The property was clean and the staff was very pleasant and helpful
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 1 Jan 2024
Hello Jerry, We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Athens, AL. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and you loved the cleanliness of our rooms, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 20 Dec 2023
Thank you, Carl, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Athens, AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on 18 Dec 2023
Hello Paul Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Norman

Stayed 1 night in Nov 2023
Response from Xao RediResponse Specialist on 8 Dec 2023
Hello Norman,Your review of the Red Roof Inn & Suites Athens, AL was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 8 Dec 2023
Thank you for sharing your perfect rating with us, Rhonda. Our staff at the Red Roof Inn & Suites Athens, AL was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 5 Dec 2023
Thank you for sharing your 10/10 rating with us, Laura. Our staff at the Red Roof Inn & Suites Athens, AL was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Cristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recordo Red Roof Management on 1 Dec 2023
Hello Cristian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I hate
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 28 Nov 2023
Hello Erin,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Athens, AL was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 21 Nov 2023
Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn & Suites Athens, AL appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

10/10 Excellent

Lorraine

There is a Cracker Barrel next door. Breakfast was pretty good.
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 23 Oct 2023
Dear Jeff, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ TUSCALOOSA - UNIVERSITY regarding the brekfast. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

alan, nevada

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Oct 2023
Response from Recordo Rediresponse Specialist on 19 Oct 2023
Hello Alan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ATHENS AL. We value you as a our guest and welcome your 4/5 score. It's great to hear that you were pleased with our location. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 9 Nov 2023
Hello Dawn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 Poor

Lorrenzo

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The uniqueness about the property was the charging station. What we didn’t like was the stains on the sheets and blankets, the yellow discoloration on the towels and wash rags, the floors made the bottoms of our feet dirty, bathroom door didn’t close all the way and stains on the mattress with no mattress cover.
Stayed 3 nights in Sep 2023
Response from Nishaye RediResponse Specialist on 5 Oct 2023
Dear Lorrenzo, Thank you for taking the time to complete our online survey regarding your recent stay at the Red Roof Inn & Suites Athens, AL. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations due to the possible lack of cleanliness, and we are committed to making improvements to ensure that this does not happen in the future. Our Red Roof team aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. Please know that we value you as our guest and appreciate your business. We hope that you will give us another chance to restore your faith in our hotel and hospitality.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

DeVon

Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on 3 Nov 2023
Hello DeVon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bedsheets were dirty and stained, the jetted tub was dirty and had hairs in it, the toilet was loose on the wall, and there were holes in the wall. I checked out 15 minutes after checking in.
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on 1 Oct 2023
Dear Ashley, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Athens, AL. I am disappointed that your experience did not meet your expectations, prompting your 1/5 score. You indicated the bedsheets were dirty, there was possible holes in the walls amongst the other concerns you mentioned. Please accept our sincerest apologies for the impact these on your visit with us. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 2 Oct 2023
Hello Sharon,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Jessie

Travelled with partner
Liked: Property conditions & facilities
The walls in the bathroom and bedroom had mold on the walls. I thought I was the staying at first but then I wipe my finger across it and smeared it. I will never stay at this motel again by far the worst I’ve had in a long time I have pictures hopefully can submit them and maybe they’ll do something about it.
Stayed 3 nights in Sep 2023
Response from Olivia RediResponse Specialist on 26 Sept 2023
Hello Jessie, Thank you for taking the time to share your feedback. I regret to discover that you weren’t thoroughly impressed with us during your most recent stay at the Red Roof Inn & Suites Athens, AL. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the mold you found on the wall in the bathroom and all the other concerns is truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

William

Travelled with partner
Bad bed
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 15 Sept 2023
Dear William,Thank you for telling us about your recent visit to RED ROOF INN & SUITES ATHENS AL. We are sorry you had a less than stellar experience. You indicated that the comfortability of our bed did not meet your expectations. At Red Roof, I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other brand locations in the future. Kind regards,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Ashlee

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was horrible, it was dirty!'s house or dirty four hadn't been mopped all of the bed sheets were stained!
Stayed 4 nights in Sep 2023
Response from Linton Rediresponse Specialist on 12 Sept 2023
Dear Ashlee,Thank you for telling us about your recent visit to the Red Roof Inn & Suites Athens, AL. We are sorry you had a less than pleasant experience. You indicated that the uncleanliness of your room and the possible stained bedsheets hindered your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Yours truly,LintonRediresponse Specialist

2/10 Terrible

Ricky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in left after 5 minutes the Towels were dirty and the bed dirty and the Tv didn’t work. We want a refund we had to get another hotel at Best western that we’re we at now. Please refund my card
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 7 Sept 2023
Dear Ricky,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Athens, AL. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. You highlighted that the TV didn't work, the towels, and bed were unclean. I am sharing your feedback with management to ensure that your concerns are addressed. As it pertains to your refund, please feel free to reach out to your original booking source. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sepeshia

Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on 22 Aug 2023
Hello Sepeshia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Athens, AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Micheal

Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on 14 Aug 2023
Hi Micheal,Thank you for taking the time to complete our survey following your stay at the Red Roof Inn & Suites Athens, AL. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on 7 Aug 2023
Hi Kim,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, ChevaneseRediResponse Specialist

10/10 Excellent

Sene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Recordo Rediresponse Specialist on 31 Jul 2023
Hello Sene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Mindy

Travelled with family
Disliked: Amenities
The room was dirty
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 27 Jul 2023
Dear Mindy, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES ATHENS AL. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

6/10 Okay

Margot

Travelled with family
Liked: Staff & service
The room wasn't very clean
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 23 Jul 2023
Dear Margot,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES ATHENS AL . I am sorry that your experience did not meet your the lack of cleanliness of the room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on 21 Jul 2023
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

4/10 Poor

Tinisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom area was nasty the tub and toilet was not cleaned drain gnats all in the tub then there were bugs coming out the drain in the sink and it was clogged the beds was really loud getting in and out sounded like all the Spring’s were going bad. Was very disappointing because the room looks really nice from the view.
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on 21 Jul 2023
Dear Tinisha,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES ATHENS AL. I was saddened to read that your stay fell short of your expectations due to bugs and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management

2/10 Terrible

Walid

Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 19 Jul 2023
Hello Walid,Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

10/10 Excellent

Nesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 17 Jul 2023
Hello Nesha,I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what were doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ashley

Travelled with family
Liked: Staff & service, property conditions & facilities
Thank you it was clean and comfy
Stayed 2 nights in Jul 2023
Response from Devorine RediResponse Specialist on 15 Jul 2023
Hi Ashley,I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Athens, AL. It's great to hear that our accommodations was clean and comfy. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Misti

Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on 5 Aug 2023
Dear Misti,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Athens, AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, inexpensive, and a friendly staff. Would stay here again.
Stayed 2 nights in Jul 2023

6/10 Okay

Mike

Stayed 1 night in Jul 2023