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Reviews of Microtel Inn & Suites by Wyndham Huntsville

2 out of 5
Microtel Inn & Suites by Wyndham Huntsville
1820 Chase Creek Row, Huntsville, AL

Reviews

6.2
Rating 10 - Excellent. 170 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 223 out of 1002 reviews" "
Rating 4 - Poor. 159 out of 1002 reviews" "
Rating 2 - Terrible. 204 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior looked okay until you went inside. Lobby was okay, room was out of date and damaged. Carpet was stained, room was never cleaned properly from last stay evidenced by an old key card sleeve in the middle of the floor. Towels were not in room, no coffee cups. Shower was old and dirty. Sheets were yellowed either from age or not cleaning properly. Comforter had ink stains and a cigarette burn. Breakfast was minimal waffle maker cereal and bread. True to their website, they have coffee 24/7. Only stayed because it was within my budget and it advertised breakfast but I will rethink my choices in the future. Didn't notice anything like the other reviews with dirty mattresses or bed bugs, I inspected thoroughly before laying down. Possibly because I booked a two bed room. If the room was half the price I paid I would be more understanding but for 20 dollars more I could've stayed in a holiday inn and not had these issues.
Stayed 1 night in Apr 2024

2/10 Terrible

Gustavo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Real bad place to stay
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Kyle

Travelled with group
Liked: Staff & service
There was shouting, swearing, stomping, and banging on doors until 2:00 am in the morning. The elevator and hallways reeked of weed and cigarettes.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

shanika

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Ken

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
checked in - no working lights in the room - television not working - no remote. staff finally managed to replace lights and find another remote. dried blood on walls and ceiling. no refund or compensation provided for extremely dissapointing stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Megan, Nashville

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was pretty nice
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like the fact that on the web site they said shuttle services available to airport. When I got to location and asked for shuttle ride to the airport in the morning I was notified that the shuttle service doesn’t run on the weekend. The shuttle was the whole point of staying at the location.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1st room we were given was DIRTY! The bedding, floor, everything was dirty. There was no housekeeping staff available so we were given another room. The 2nd room only had 1 bed. The toilet did not work in the 2nd room and was not repaired until the next day, and it still never worked properly. You have to let the front desk staff know each morning if you want your room cleaned. The 2nd day we were given hand towels instead of bath towels. Went down to the front desk and was told that they did not have any clean towels and there was no way to get any until the following day after housekeeping arrived and washed some.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Jaime

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Ana Maria, Santee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, dated and smelled funny, nothing like the pictures online. It felt uncomfortable to be there and I had to cancel the remaining of my stay. The pool and the gym also weren’t opened
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Marquis

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Martha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room us filthy and everything lookterrible, the bathtub the floor has dead grass and debris all over will not take my shoes off on any of these floors. The box spring cover has a rust colored stain on the side looks disgusting. There is a cabinet with microwave and coffeepot on it sitting just barely pasy foyer sticking out into hallway to the door have to walk around it.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Jonathan

Travelled with family
Disliked: Staff & service, property conditions & facilities
This place was disgusting. The floors were dirty, the walls were dirty. There were holes in the walls with toilet paper stuffed in them, stains on the sheets, mold or blood on the bathroom ceiling. There was blood on the light switch in the room. Cigarette burns and smell everywhere. The police showed up due to a fight. Do not stay here.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Donna, Waggaman

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There are holes in the walls in the rooms and hallways and the carpet is old, dirty with cigarette burns. The beds were very comfortable, though. There was a family who was staying there and I was told by staff they felt sorry for them and gave the older male a job of collecting trash. The first night the female who appeared to be the mother of two children was yelling in the lobby and telling the man he won’t lay hands on her again. Between 11-11:30 pm the family was outside the building yelling while a male child around 7-8 years old ran around with no shirt on yelling and playing and riding a scooter. The temperature was in the upper 40. This continued for several hours. I was told the police were finally called and the next day they were quiet. Our night sleep was difficult and we had to go to a funeral the next morning. Our family was in 3 other room besides ours with the same complaints.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

George

Business traveller, Travelled with partner
Terrible experience, roaches everywhere, room dirty, bathroom also very dirty and shower had cracks in it. Broken coffee and juice machine.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
In desperate need of repair!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

4/10 Poor

RODNEY

Disliked: Cleanliness, amenities, property conditions & facilities
Room had an odor. Was "supposedly" non-smoking. TV did not work properly. Wood panel from kitchenette cabinet was off and propped up by the garbage can. Two drawers were falling apart and were unusable. Couch was nasty. Safety door lock was broken.

4/10 Poor

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet needed swept. Light fixture above bed was dusty and dirty. No door safety lock. Smoke detector was open and no battery. Wall needed painted. Ceiling light constantly flashed. The vanity was held up with a board. The heater cover fell off. The pillows were old and worn out, but other than that it was ok.
Stayed 3 nights in Jan 2024

4/10 Poor

Matthew

Stayed 3 nights in Dec 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
night clerk had an attitude clumps of dirt in our floor couldn't get a vacuum or would have cleaned it outself cable didnt work covers were dirty no wash cloths room was falling apart desk trim was falling off door handle was coming off draws wouldnt close talked to clerk she said we were making things up and we got what we paid for
Stayed 1 night in Dec 2023

4/10 Poor

STEFANI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Regretfully the state of most carpets in this hotel need replaced or a stout cleaning. I also had to move rooms four times: first one was not clean, second one smelled like smoke, third: bed cover had dirt on it and sheets had stains on them, trash still in trash can and ashes near window on carpet. The fourth was okay but lights and tv were both on when I entered the room. It was noisy due to concrete being poured in parking lot next door...even at midnight.
Stayed 4 nights in Dec 2023

6/10 Okay

robert

Travelled with family
Needs some updating
Stayed 1 night in Dec 2023

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was absolutely disgusting. Mold everywhere and other people hair all over the bathroom
Broken lock
Mold and dirt
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice but the cleanliness and quality of the inn has gone down. I was a little disappointed and surprised. The value of the price and condition of the property does not reflect comparably.
Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE PLACE-NO GOOD
Dirty entry way - Dirty elevators - dirty hallway to room. Marijuana stanch throughout the hotel. Cereal but no milk to go with it. COLD coffee. Upon arrival there was a water leak in the entrance right thru the light bulb. (it's a miracle this place didn't catch on fire). Refrigerator had two settings, WARM or FROZE all our food. Coffee maker in room was broken. NO HOT WATER Tuesday night nor Wednesday morning. Should get half of my money back. It was the last time they saw me and my money.
Stayed 4 nights in Dec 2023

2/10 Terrible

Jo Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever at a Microtel
Worst place ever. Had no heat , no hot water. No clean towels after room was supposed to have been cleaned. Will not be back here. Coffee was terrible, ice machine didn't work. It was a big disappointment.
Stayed 2 nights in Dec 2023

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
The outside looked nice, the staff was friendly but when I got to my room the desk was falling apart, huge scrapes on the walls, the shower head was broken and spit water in my face when it turned on, the tub drained very slowly, the sink was broken to where it couldn't hold water in the sink and seemed that everything was in general disrepair. The bed was comfortable and I saw no signs of any insects but was overall pretty disappointing based off of the photos prior to booking. Not worth the booking price.
Stayed 2 nights in Nov 2023

2/10 Terrible

Karima

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service, dirty
Stayed 2 nights in Nov 2023

2/10 Terrible

Chelsea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed like a great option for a family of 4 who just needed to sleep on a long drive. We were here less than 8 hours and did not have breakfast. The beds were clean and mostly comfortable if you like ants. That’s where the good stuff ends. We were put by multiple smoking rooms and smelled smoke all night. I’m actually up at 2:45am writing this due to the overwhelming smell of cigarettes in our room. The shower will not turn all the way off so it’s just running as is the water in the toilet. The overall quality is just unkept. The walls are all in various stages of repair the outlets are burned up. I would probably give it 2 stars if the lady who checked us in hadn’t been so unfriendly.
Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
toilet duct taped together, phone line cut, hole in wall, spooge type substance on tv, appliance ripped off wall in bath, black grime on tub bottom (possible mold), sliced up chair, thick dust on air vent. We were shown several rooms and they were all filthy. Had to leave hotel and go elsewhere. Pics online are deceptive. Even though they had no clean/safe room they won't give refund. BEWARE!!! This place is a health hazard.
Stayed 5 nights in Nov 2023

4/10 Poor

Gregory, Atlanta

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property desperately needs updating/cleaning, etc. It's basically a 'dump'. Holes in walls, dirty carpet throughout, my tub was dirty and actually had broken fiberglass in bottom of it... just horrible experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Paula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY DIRTY. Broken furniture. TV did not work. Sheets stained
Stayed 1 night in Nov 2023

2/10 Terrible

Herbert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were discouraged by the cleanliness and lack of basic repairs in lobby and hall but then found the room we were given was missing the glass in the peep hole so I could see directly into the room before opening the door. Inside the room was about the same as what we saw going down the hall. After looking at another room we decided to go elsewhere. I am thankful to the lady at the front desk in understanding my concerns and immediately cancelling my reservation.
Stayed 2 nights in Nov 2023

4/10 Poor

diacla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Len

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible condition. Mold smell. Toilet did not work Things falling off the walls. Crap in the hallway. Not a pleasant experience.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Above average for a 2 star hotel.
This is listed as a 2 star hotel. And it is a above average 2 star. Don’t except a 4 star as some of the reviews have been. It is a good hotel for the money. Appeared clean. Check in was no issues. Front desk person was not rude but was not friendly either. Breakfast was very minimal but more than some 2 star hotels. Waffles and cereal and that was about all. Rooms smelled ok. Bit halls smelled of weed but that’s ok and not really the hotels fault. Felt very safe. Ac worked great. Shower water pressure was great but a slight leak at the shower head but not a real issue. Bed was comfortable. Pillows were smaller but soft and everlasting of them so no complaints. Elevator was alerting lol. It was fine but made a noise as it stopped on the 3rd floor. Overall I would recommend this hotel and stay here myself. I have stayed in 5 star and 1 star hotels in the past. And this is an above average 2 star. Please don’t compare to a 3 star or above. But for $120 in this area it was good. Overall I picked this hotel because it was close to a place I was needing to visit.
Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible stay! The hotel is greatly in need of repair. We had 4 outlets in the room, and everyone had a broken cover. The shower curtain rod was broken and just hanging down, and the toilet paper roll holder came out of the wall. There was also a huge hole in the carpet by the door. I could see nails in the sheetrock on the ceiling where they did a poor repair job, and every wall needed repaired and painted. The Keurig style coffee maker had dust and residue all over it. The whole hotel smelled like a Snoop Dogg concert, and we decided to forgo breakfast all together because the area was not clean and the selection was terrible. I booked it because my experience with Microtel has been good, but I wish I read the reviews before booking.
Stayed 1 night in Oct 2023

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom counter was broken ,refrigerator did not work and had to ask for a ice bucket that was filthy . The room was very small and dirty. It was a terrible experience, I will never stay there again!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Scott

Business traveller
Stayed 1 night in Oct 2023

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

scott

Disliked: Cleanliness, property conditions & facilities
Literally the dirtiest place I have ever stayed. Holes in bathroom door. Brown something slung on walls and ceiling. Carpets, nightstands and sink covered in cigarette burns. So much perfume it was overwhelming.
Stayed 1 night in Oct 2023

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold everywhere paint missing off the walls and sheets/towels stained
Stayed 1 night in Oct 2023

6/10 Okay

Patrick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room seemed very used with missing shelf in bathroom and paint spots missing on the walls. About every other night the halls smelled of marijuana.
Stayed 5 nights in Oct 2023

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I probably won't go back but the staff are all ver
The check-in went very smoothly, even though all I had was my drivers license and cc. No rooms available on the first, but one on the 3rd. When I got off the elevator, this was my view. It was there the next morning and the next evening but gone the following morning. The sheets felt crisp and laundered, but thre was a dog food kibble on the floor, in plain site, so the carpet had not been vacuumed. The pattern meant that it could go without vacuuming for quite a while. The carpet was dirty, but not black footprints in the tub dirty. The walls in the hallway showed signs of being patched, but not yet completed. It seems that they are understaffed for room cleaning and need a 'handyman' on call or on staff. No refrigerator, no microwave.
Stayed 2 nights in Oct 2023

4/10 Poor

Greta

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Security - Person Living in the Room!
I got a room where someone was already in it, 8 PM at night! I went out and reported to the receptionist who checked - then I heard her say to her supervisor that the guy she found in the room was standing naked and could not speak English. So, while she was one the phone shocked and awed, she issued me a new room key which was so smell with cigarette smoke that I decided to request cancellation of the reservations. In short, SECURITY is a big concern with this hotel as the staff did not keep any responsibility for who is coming in or exiting the property. This was a BIG MISTAKE. I did get my refund from Hotels.com which was very good.
Stayed 1 night in Oct 2023