Lobby

Reviews of Best Western Huntsville

2.5 out of 5
Best Western Huntsville
4890 University Dr Nw, Huntsville, AL

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 687 reviews" "
Rating 8 - Good. 204 out of 687 reviews" "
Rating 6 - Okay. 129 out of 687 reviews" "
Rating 4 - Poor. 92 out of 687 reviews" "
Rating 2 - Terrible. 55 out of 687 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deserve264

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Victor on 20 Apr 2024
Thank you for the exceptional review score! We are delighted that you enjoyed your stay at Best Western Huntsville. Your high rating means a lot to us, and we appreciate your feedback. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your visit. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel and area around the hotel are great. Rooms are nicely appointed and clean. Bed and pillows were very comfortable. My only complaint is being next to the elevator… every time the door opened and closed, it makes a loud high-pitched squeal that sounds like someone is blowing a whistle. It woke me up several times throughout the night.
Stayed 2 nights in Apr 2024
Response from Victor on 20 Apr 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our hotel and the surrounding area to be great. It's fantastic to know that you appreciated the cleanliness and comfort of our rooms, as well as the quality of our amenities. We apologize for the inconvenience caused by the noise from the elevator, and we'll address this promptly to ensure a peaceful night's rest for our guests in the future. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Victor on 11 Apr 2024
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience with our service during your stay at Best Western Huntsville. Providing exceptional service is at the heart of everything we do, and it's wonderful to know that our efforts made your visit memorable. We truly appreciate your kind words and hope to welcome you back soon for another outstanding stay!

10/10 Excellent

Lisa, Staten Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was within driving distance to shopping and dining. Daily breakfast was great and very friendly staff. Room was nice but need some touch ups, especially in bathroom shower. Fresh towels were provided daily and room was checked to add any additional items that were needed. I recommend this place and would return again.
Stayed 4 nights in Mar 2024
Response from Victor on 17 Mar 2024
Thank you for the stellar 5/5 score and your kind words about Best Western Huntsville! We're thrilled you enjoyed our convenient location and the friendly service provided by our staff. Your feedback regarding the room and bathroom is duly noted, and we'll address it promptly. We're delighted you enjoyed our daily breakfast and appreciated the amenities provided in your room. We sincerely appreciate your recommendation and look forward to welcoming you back soon!

10/10 Excellent

Ana Maria, Santee

Stayed 1 night in Mar 2024
Response from Victor on 30 Mar 2024
"Thank you for the 5-star review! We're thrilled to hear you had a wonderful stay at Best Western Huntsville. Your kind feedback is greatly appreciated!"

10/10 Excellent

William

Business traveller
Liked: Amenities
Great stay.
Stayed 1 night in Jan 2024
Response from Victor on 3 Feb 2024
Thank you so much for taking the time to share your feedback and for giving us a 5/5 rating! We are delighted you had a wonderful experience at Best Western Huntsville. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Kari Deann, sheffield

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Victor on 23 Jan 2024
Thank you for the wonderful 5/5 rating! We're delighted you enjoyed your stay at Best Western Huntsville. We appreciate your support and hope to welcome you back soon.

8/10 Good

Reggie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Victor on 9 Jan 2024
Dear valued guest,Thank you so much for taking the time to leave a 4-star review! We appreciate your feedback and are delighted to know you had a positive experience with us. We look forward to welcoming you back to Best Western Huntsville in the future!

10/10 Excellent

Doll face

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Victor on 1 Jan 2024
Thank you very much for taking the time to rate us highly! We are truly grateful for your positive feedback and delighted to hear that you had a good experience during your stay at Best Western Huntsville. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victor on 1 Jan 2024
Thank you so much for taking the time to rate us highly! We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay at Best Western Huntsville. We look forward to welcoming you back in the future!

2/10 Terrible

Cherise

Stayed 2 nights in Dec 2023
Response from Victor on 9 Jan 2024
We genuinely apologize that we didn't meet your expectations, and we're sorry we didn't earn a higher score. As one can see from other reviews on this platform, we usually provide a better experience, and we apologize that your stay experience fell short of our usual high standards.

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Victor on 6 Dec 2023
Thank you so much for taking the time to share your wonderful feedback and for awarding us a perfect 10 out of 10! We truly appreciate your positive rating and are thrilled to hear that your experience at Best Western Huntsville met your expectations.

10/10 Excellent

Caleb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Victor on 21 Nov 2023
Thank you so much for taking the time to share your excellent review! We're thrilled to hear that you had a wonderful experience at Best Western Huntsville. Our team works hard to provide exceptional service, and we're delighted that it made a positive impact on your stay. We look forward to welcoming you back in the future!

8/10 Good

Lori, N Ft Myers

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know I can always count on great customer service here. The rooms are clean and up to date and the breakfast is yummy
Response from Victor on 18 Nov 2023
Thank you so much for your kind words! We're thrilled to hear that you can always count on great customer service and that you enjoyed our clean and up-to-date rooms, along with the yummy breakfast. It's our pleasure to provide a wonderful experience for our guests. We look forward to welcoming you back soon!

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from Victor on 18 Nov 2023
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your high score and are delighted to hear that you enjoyed your stay at Best Western Huntsville.

8/10 Good

Misty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Victor on 15 Nov 2023
Thank you for your recent rating! We appreciate your support and look forward to seeing you again in the future.

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Victor on 15 Nov 2023
Thank you for the exceptional rating! We appreciate your support. Thank you for staying with us.

8/10 Good

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and quite
Stayed 2 nights in Nov 2023
Response from Victor on 11 Nov 2023
Thank you for choosing Best Western Huntsville! We're delighted to hear that you found our hotel safe and quiet. We appreciate your positive feedback and look forward to welcoming you back for an even better experience.

10/10 Excellent

Ann Marie

Stayed 4 nights in Oct 2023
Response from Victor on 5 Nov 2023
Thank you for your outstanding rating! We're thrilled you had a wonderful stay at Best Western Huntsville. We hope to welcome you back soon for another exceptional experience.

2/10 Terrible

Barbara

Stayed 1 night in Oct 2023
Response from Victor on 26 Oct 2023
I apologize that we didn't meet your expectations, and I'm truly sorry we didn't earn a higher rating. Thank you for staying with us.

6/10 Okay

Jennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok room but several issues
The elevator needs serious work. It sounds decrepit and unstable. Please don’t have the television in the room set to a spooky show when a woman is checking in alone and can’t find the switches by the bed. If you don’t KNOW where those tiny butterfly switches are it’s nerve wracking. Very loud from music playing at the business across the street: “Rooms to Go” And finally-the power went out the morning of my check out. Couldn’t shower or get ready.
Stayed 1 night in Oct 2023
Response from Victor on 27 Oct 2023
I want to apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, and we're actively working on addressing these issues. Firstly, we are aware of the concerns regarding the elevator, and we assure you that all maintenance and testing is up to date. Our contractor is known and trusted the world over for their history of safe, reliable elevator service. Regarding the television settings, I'm sorry for the oversight. We will ensure that the default channels are more guest-friendly, especially when guests arrive late at night. We understand that the noise from parked cars at nearby businesses can be disruptive. We'll explore additional options to create a quieter environment for our guests. Lastly, the power outage during your check-out is regrettable. While this was beyond our control, we are actively working on having low-power backup solutions in place for guests checking in and checking out. Your comfort and satisfaction are of utmost importance to us, and we're committed to making the necessary improvements to provide a better experience for our guests.

10/10 Excellent

Hideo

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Victor on 18 Oct 2023
Thank you for your exceptional five-star review. Your positive feedback is greatly appreciated. We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are committed to providing the best possible service to our guests. We look forward to welcoming you back to our hotel soon. Once again, thank you for choosing our hotel for your stay and for taking the time to share your feedback with us.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Better than I expected from a Best Western. Room was clean and modern. Very hot water, though low pressure in the shower. Breakfast was average. Location to my venue was perfect. I would stay here again.
Stayed 2 nights in Oct 2023
Response from Victor on 15 Oct 2023
Thank you for your kind words. We're delighted to hear you had a great stay. We've taken note of your shower pressure feedback and will work to improve that. We look forward to hosting you again in the future.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice with all the amenities and technology that one should expect to find. The fixtures and decor were very nice and modern.
Stayed 1 night in Oct 2023
Response from Victor on 15 Oct 2023
Thank you for sharing those kind words about your recent stay with us! We're delighted to hear that you enjoyed your room and that it met your expectations in terms of amenities and technology. Our team takes pride in creating a modern and comfortable environment for our guests, and it's gratifying to know that you appreciated the fixtures and decor. We hope to continue providing you with exceptional experiences during your future visits to Huntsville. We look forward to welcoming you back soon!

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value
Reasonably priced.friendly staff.comfortable bed.and the breakfast was great.they have a fancy coffee machine that makes lattes and mochas.convemient location
Stayed 1 night in Oct 2023
Response from Victor on 8 Oct 2023
Thank you for sharing your experience at Best Western in Huntsville, Alabama. We're glad you enjoyed your stay with our reasonably-priced hotel, friendly staff, comfortable beds, and fancy coffee machine. We take pride in our convenient location and appreciate your kind words. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Breonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at front desk was really patient and sweet! Room was super clean.
Stayed 1 night in Oct 2023
Response from Victor on 8 Oct 2023
Thank you for your kind words regarding our front desk receptionist. It means a lot to us to receive positive feedback from our guests. We hope to see you again soon so that we can once again provide you with a wonderful experience. Thank you!

8/10 Good

Randohtl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Victor on 8 Oct 2023
Thank you for sharing your feedback on your recent stay at Best Western Huntsville. We are delighted to hear that you had a positive experience and appreciate your high rating. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excellent

Nigel

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Victor on 8 Oct 2023
We appreciate your kind feedback regarding your stay at Best Western Huntsville. We truly value your excellent rating, and eagerly anticipate your return to provide another exceptional experience.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homecoming
Clean room not far from anything. Only negative was you could hear doors slamming all night and morning, but I'll just say this was because of the weekend it was (a&m homecoming)
Stayed 1 night in Sep 2023
Response from Victor on 8 Oct 2023
Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and the rooms clean. We are sorry to learn that noise disturbed your rest during your stay. Although, we did have some guests returning late from homecoming festivities, we understand that it may have caused inconvenience to you. We appreciate your patience and hope to have the opportunity to host you again in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victor on 8 Oct 2023
We appreciate your feedback about your stay at Best Western Huntsville. Thank you for your high rating. We look forward to welcoming you back soon to make another positive impression.

6/10 Okay

Liz

Stayed 1 night in Sep 2023
Response from Victor on 8 Oct 2023
Thank you for taking the time to rate our hotel. Your business is greatly appreciated, and we would love to have you back soon.

10/10 Excellent

JAMES, JEFFERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Sep 2023
Response from Victor on 2 Oct 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay at Best Western Huntsville. We are thrilled to hear that you had a positive experience, and we can't wait to welcome you back for another opportunity to exceed your expectations.

10/10 Excellent

Devyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victor on 2 Oct 2023
We appreciate your kind feedback regarding your stay at Best Western Huntsville. Your excellent rating is truly valued, and we look forward to the opportunity to welcome you back soon to make another positive and lasting impression.

10/10 Excellent

Jeovanni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vikram on 21 Sept 2023
We appreciate your feedback on your stay at Best Western Huntsville. Thank you for giving us an excellent rating. We hope to welcome you back soon to make another positive and lasting impression.

8/10 Good

Shonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vikram on 21 Sept 2023
We appreciate your feedback on your stay at Best Western Huntsville. Thank you for the high rating. We hope to welcome you back soon to make another positive impression.

8/10 Good

Vonda

Stayed 2 nights in Sep 2023
Response from Vikram on 8 Sept 2023
We appreciate your positive feedback on your stay at Best Western Huntsville and look forward to welcoming you back soon.

8/10 Good

Marsha Collins

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Vikram on 31 Aug 2023
We are grateful for your kind feedback about your stay at Best Western Huntsville. Your high rating is truly appreciated, and we look forward to welcoming you back soon for another chance to make another positive and lasting impression.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, located in a good centralized area
Clean, well appointed. Did not use fitness room, but the pool was good-5 ft is deepest, so just right whether you want to swim laps or be with your little ones. Didn’t realize until we got to the pool that there were towels provided outside. We only had breakfast once, and it was late, so I don’t think I can give a great review on that service. We had daily housekeeping which I didn’t feel was necessary, but it was appreciated. Everyone was friendly and knowledgeable.
Stayed 4 nights in Aug 2023
Response from Vikram Patel on 22 Aug 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be clean and well-appointed. Our team is always striving to provide the best possible experience for our guests, and we are happy to hear that you found our pool to be just right for your needs. We apologize for any confusion regarding the towels, but we are glad to hear that you were able to enjoy your time at the pool nonetheless. Thank you for your kind words regarding our staff. We are proud to have knowledgeable and friendly team members who are always willing to go above and beyond for our guests. Thank you again for choosing to stay with us, and we hope to welcome you back soon.

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Vikram Patel on 22 Aug 2023
Thank you so much for taking the time to leave a review! We truly appreciate your feedback and we're so glad to hear that you had a good experience with our hotel. We hope to have the pleasure of welcoming you back in the future!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Apr 2023
Response from Vikram Patel on 4 Aug 2023
Thank you for sharing your positive feedback about your stay at Best Western Huntsville. We sincerely appreciate your excellent rating and hope to have the pleasure of welcoming you back soon for another opportunity to create a memorable experience.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Vikram Patel on 4 Aug 2023
Thank you for your kind feedback regarding your stay at Best Western Huntsville. We truly appreciate your excellent rating and eagerly anticipate the opportunity to welcome you back for another chance to make a positive and lasting impression.

10/10 Excellent

Caleb

Stayed 2 nights in Jul 2023
Response from Vikram Patel on 30 Jul 2023
We are grateful for your kind feedback about your stay at Best Western Huntsville. Your excellent rating is truly appreciated, and we look forward to welcoming you back soon for another chance to make another positive and lasting impression.

6/10 Okay

Michael

Stayed 2 nights in Jul 2023
Response from Vikram Patel on 23 Jul 2023
We are thrilled to hear that you enjoyed our clean rooms and convenient location! Your positive feedback means a lot to us, and we would be honored to have the pleasure of serving you again soon. Thank you for choosing us, and we look forward to providing you with another fantastic experience in the future.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went to a concert at the Orion Ampitheater, and it was less than 3 minutes of a drive there after the concert. The staff was wonderful, and it was super clean! It is close to everything.
Stayed 1 night in Jul 2023
Response from Vikram Patel on 23 Jul 2023
We are thrilled to hear that you enjoyed our clean rooms and convenient location. Your positive feedback means a lot to us, and we cannot wait to welcome you back for another exceptional experience. Thank you for choosing us as your accommodation destination.

10/10 Excellent

DENESE

Stayed 1 night in Jul 2023
Response from Vikram Patel on 23 Jul 2023
We couldn't be happier to receive such wonderful feedback about your recent stay at Best Western Huntsville! Your exceptional rating means the world to us, and we can't wait to have you back for another opportunity to exceed your expectations and create unforgettable memories. Thank you for choosing us!

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Vikram Patel on 16 Jul 2023
Thank you so much for taking the time to share your feedback with us. We truly appreciate it and are grateful for your kind words. Your satisfaction is our top priority and we are delighted to hear that we were able to meet your expectations. We can't wait to have you back soon for another wonderful experience.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Everything at this hotel was good, except the water pressure in the shower. This seems to be a problem at many hotels, long haired people need more pressure.
Stayed 1 night in Jul 2023
Response from Vikram Patel on 16 Jul 2023
Thank you for your kind words about your experience as our guest and for giving us a high rating. We are sorry for any inconvenience caused by the water pressure issue. We strive for perfection and we apologize for not meeting your expectations during your stay. We hope to have the opportunity to provide you with a positive and memorable experience again. We appreciate you choosing us as your host.

10/10 Excellent

Kita

Stayed 2 nights in Jul 2023
Response from Vikram Patel on 16 Jul 2023
Thank you for providing us with your valuable feedback regarding your stay at Best Western Huntsville. We greatly appreciate your excellent rating and are eager to have the opportunity to welcome you back for another visit, where we can strive to leave another positive and lasting impression.

8/10 Good

Rachel, Birmingham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly. Check in and out was very easy
Stayed 1 night in Jul 2023
Response from Vikram Patel on 16 Jul 2023
Thank you for sharing your positive feedback about our receptionists and the easy check-in process. We appreciate your kind words and look forward to welcoming you back soon for another exceptional experience.