Seasonal outdoor pool, open 8:00 AM to 9:00 PM, pool loungers

Reviews of Clarion Pointe Madison Huntsville

2.5 out of 5
Clarion Pointe Madison Huntsville
122 Cleghorn Blvd, Madison, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 219 reviews" "
Rating 8 - Good. 51 out of 219 reviews" "
Rating 6 - Okay. 27 out of 219 reviews" "
Rating 4 - Poor. 7 out of 219 reviews" "
Rating 2 - Terrible. 11 out of 219 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Disliked: Property conditions & facilities
The computers SUCK! I need to print important papers and the printer ink has been out. Now on day 3 the internet isn’t working. I asked the guy working tonight and he says “ya ours aren’t working either”. Will not stay here again
Stayed 1 night in Apr 2024
Response from Starla Pierce on 22 Apr 2024
I’m sorry for the inconvenience, but I have checked the computers. The Internet has not went out. I’m not sure what you are speaking of. And we printed off the papers you needed. And you did stay here again the next night. See you again soon!

8/10 Good

Cora

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Starla Pierce on 29 Mar 2024
Hello, we are glad you enjoyed your stay with us, and we hope to see you again soon. Tell your friends about us!

8/10 Good

Kent Toole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Starla Pierce on 29 Mar 2024
Thank you for the awesome rating. We are glad you liked our hotel. Hope to see you again very soon!

8/10 Good

Nadine R.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpful, and informative with our needs. courteous. king sized bed was very comfortable, and enough space to have a couch, coffee table, another work desk, fridge, microwave. there's also a Cracker Barrel restaurant, and shop couple minutes walk from the hotel. complimentary breakfast was good plus nice, and clean area. front desk has quarter's for the 1 washer, 1 dryer, I would stay here again. Thanks for letting me stay there! finally made it back to Alaska this mornin'
Stayed 5 nights in Mar 2024
Response from Starla Pierce on 29 Mar 2024
Loved this review! Thank you so much! We are thrilled you loved it. Hope if you come back to the area we will see you again!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly.
Stayed 3 nights in Mar 2024
Response from Starla Pierce on 29 Mar 2024
Thank you for your wonderful rating!

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was disappointing to me after a long day of travel, that I went to get a glass of wine from the bar and you were out. That shows poor management for the food and beverage department. I left the following day.
Stayed 7 nights in Mar 2024
Response from Starla Pierce on 15 Mar 2024
I am sorry, but you must be thinking of another hotel. We do not have a bar here and we do not sell wine here. Please delete your review.

6/10 Okay

Matthew

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Starla Pierce on 11 Mar 2024
We are sorry you did not enjoy your stay with us and hope you will try us again in the future.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Quiet and clean
Stayed 1 night in Feb 2024
Response from Starla Pierce on 14 Feb 2024
Thank you for the awesome rating. We are so glad you enjoyed it. Hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great Staff
Stayed 1 night in Jan 2024
Response from Starla Pierce on 26 Jan 2024
We are so glad you enjoyed our staff and our hotel. That makes us feel wonderful! We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Starla Pierce on 26 Jan 2024
Thank you for the awesome rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and hospitable staff. Definitely recommend!
Stayed 1 night in Jan 2024
Response from Starla Pierce on 26 Jan 2024
We love to see these reviews! Thank you so much for leaving a review so others can see. Hope to see you again soon.

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Okay but could be better
Fairly new hotel with sizable rooms. Comfortable beds and relatively clean. The downsides were, the shower curtain let water leak all over the floor, breakfast service ended at nine and staff came to service the room at 8AM New Year’s Day. WHO is up that early after new year?
Stayed 3 nights in Dec 2023
Response from Starla Pierce on 5 Jan 2024
Thank you for your review please always let front desk know if you have a problem they could fix it for you. Our breakfast is served from 5 AM to 9 AM. This is a four hour window to get breakfast. Always use the do not disturb sign. If you do not want Housekeeping coming, they do work from eight in the morning to three in the afternoon. We are sorry you had so many inconveniences. Thank you for your review and hope to see you again soon.

10/10 Excellent

Manda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Starla Pierce on 14 Feb 2024
Thank you, such high praise. We are glad you loved it! See ya soon!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable pricing.
Stayed 2 nights in Dec 2023
Response from Starla on 31 Dec 2023
Thank you for your kind words. We are glad you enjoyed your stay and hope to see you again soon. Happy holidays.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com waste of time
My stay at the hotel was very nice, after 30 minutes of hotels.com ruining the experience. I made the reservation through your app and the hotel would not take your payment. So you offered to send me down the road to another hotel. Ridiculous offer, obviously my comfort was not important. After driving all day, spending time choosing a hotel, you expected me to leave and go to another hotel. I did not, I canceled with you and payed the hotel directly. I have removed your app from my phone.
Stayed 1 night in Dec 2023
Response from Starla on 31 Dec 2023
We are glad that we could’ve helped you out and we are sorry It did not work with a third-party. But we’re glad we got you taken care of. Happy holidays and hope to see you again.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location! Room was clean and comfy.
Stayed 1 night in Dec 2023
Response from Starla Pierce on 24 Dec 2023
We loved reading this. It’s so nice to know when a guest loved their stay! We hope to see you again soon. Happy holidays.

8/10 Good

Sara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Starla on 20 Dec 2023
Thank you for the awesome rating, hope to see you again soon! Happy Holidays!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Starla Pierce on 14 Dec 2023
Thank you for the awesome rating! Happy holidays!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Nov 2023
Response from Starla Pierce on 28 Nov 2023
Thank you for the awesome rating! We hope to see you again soon!

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stop for over night. Friendly staff. Cleaning lady we met in the hallway was super nice and wished us a happy Thanksgiving.
Stayed 1 night in Nov 2023
Response from Starla Pierce on 28 Nov 2023
Happy holidays and we are glad you enjoyed your stay. We hope if you’re ever in the area you’ll stay with us again have a great day.

10/10 Excellent

Sherrie

Travelled with partner
Clean and comfortable. Friendly and helpful staff.
Stayed 1 night in Nov 2023
Response from Starla Pierce on 28 Nov 2023
We are so happy that you enjoyed everything and our staff tries to accommodate everyone. We’re glad you noticed. Happy holidays.

8/10 Good

JR

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
dirty shower
the shower had not been cleaned and was very dirty with hair still in the drain.
Stayed 1 night in Nov 2023
Response from Starla Pierce on 17 Nov 2023
Which room was this and did you show front desk immediately? Our housekeepers are very thorough. I’m sorry that this happened, hopefully you will try us again.

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel very clean and comfortable. Complaint is about the breakfast bar. terrible eggs, sausage swimming in grease. Juice machine was out of order and looked like it had been that way for some time.
Stayed 3 nights in Nov 2023
Response from Starla pierce on 14 Nov 2023
We are sorry you did not enjoy the breakfast. The eggs are liquid eggs and the sausage does have some grease. Also, the juice machine has only been out of order for one week. We hope you try us again. Have a great day.

10/10 Excellent

Hilaria Guadalupe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room clean every day !!! The house keeping service was excellent
Stayed 13 nights in Oct 2023
Response from Starla pierce on 14 Nov 2023
Thank you for your comments. We are happy you enjoyed your stay. See you again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Starla Pierce on 29 Oct 2023
Thank you the awesome rating! Hope to see you again soon! Happy Halloween

10/10 Excellent

Justin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Pride
The staff is friendly and enjoyable. It was like staying with a family member. The room was very clean and organized. You can tell when employees take pride in where they work.
Stayed 2 nights in Oct 2023
Response from Starla Pierce on 31 Oct 2023
Thank you so much for your review. We are sorry glad you enjoyed it and enjoyed our staff. Hope to see you again soon! Happy Holidays

2/10 Terrible

Daniel, Monroe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very unhappy with the Clarion policy to charge my CC an additional $100 to be refunded if room is OK after check out and I follow policy. Refund doesn’t come back for several days. Will not be staying here again.
Stayed 1 night in Oct 2023
Response from Starla Pierce on 19 Oct 2023
We are sorry you feel this way the hold is 50 not 100 and it is a hold not a charge to the card. We release the hold after we have checked the room and you get it back within a couple days. All hotels put a hold on your card for a certain amount to make sure you have funds other than the room cost. This is to cover any bar/beverage charges or if you cause any damage. Many good hotels have the exact policy. It is also written online for you when you make your reservation. This is so you know about the hold before you book with us. It is listed under things to know about your reservation. If you would like to express your concern even more, you can call me at any time, just ask to speak to the manager.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 2 nights in Sep 2023
Response from Starla Pierce on 9 Oct 2023
Thank you for the kind rating. We hope you will choose our hotel again in the future. Have a great weekend!

6/10 Okay

Ayesha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Sep 2023
Response from Starla Pierce on 29 Sept 2023
I’m sorry I do not understand what this means. We are sorry if you did not enjoy your stay. Hopefully you will try us again Have a great day.

2/10 Terrible

Monique

Liked: Staff & service
Disliked: Cleanliness, room comfort
Do not recommend
Smell in bathroom vent
Stayed 2 nights in Sep 2023
Response from Starla Pierce on 28 Sept 2023
We have checked the room you were in and there is no smell. We refunded you fully. We are sorry you are dissatisfied. Have a good day.

6/10 Okay

Michele

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Starla Pierce on 29 Sept 2023
Thank you for your rating. We hope that you will try as I can in the future and we can exceed your expectations this time. Have a great day.

8/10 Good

LaNora

Stayed 1 night in Sep 2023
Response from Starla Pierce on 28 Sept 2023
Thank you for the rating! Hope to see you again soon!

10/10 Excellent

Tatyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was extremely clean and quiet. The AC definitely works lol
Stayed 1 night in Sep 2023
Response from Starla on 16 Sept 2023
Thank you for your kind comments and the wonderful rating you have given our hotel. We are glad you enjoyed it and hope we see you again soon.

6/10 Okay

Lisa

Business traveller
Disliked: Staff & service, room comfort
Not as good as past experiences
Have stayed here many times. Clean hotel, but not as much this time. Bed was very uncomfortable on this trip, mattress worn out. Breakfast was about the same as other times but low quantity of items this time. My favorite part is the coffee options. The coffee is always hot and fresh, but this time there were only two to select from(both the same) and the coffee was stone cold in one carafe. All together my trip was a little disappointing this time. Hopefully next time will be back to the way it used to be.
Stayed 1 night in Sep 2023
Response from Starla Pierce on 14 Sept 2023
We are sorry you felt this way we can always change your rooms if you ask. We have only ever had two types of coffee, decaf and regular. I’m not sure what other types you were talking about. We always try to keep our breakfast full. Maybe you came in the middle of us filling it up I am sorry about that. We hope that you try us again. Have a great day.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Starla Pierce on 13 Sept 2023
Thank you for the awesome rating!!!

10/10 Excellent

Darrin

Stayed 1 night in Sep 2023
Response from Starla Pierce on 28 Sept 2023
Thank you for the awesome rating, hope to see you again soon!

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Starla Pierce on 13 Sept 2023
Thank you for the great rating, we are thrilled you enjoyed it.

2/10 Terrible

Raeann

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager on site is very rude I asked her to help me out I had just got back to Alabama from a funeral did not have $100 payment for a deposit and she still would not help me out I had booked a room previously and she was very rude
Stayed 1 night in Aug 2023
Response from Starla Pierce on 6 Aug 2023
I’m sorry but I must follow policy for everyone I can not “help you out”. You are a local and you must pay a deposit. Have a great day!

4/10 Poor

Tarrian

Stayed 1 night in Jul 2023
Response from STARLA PIERCE on 2 Aug 2023
Thanks for your review!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
It was great! Clean. And nice.
Stayed 1 night in Jul 2023
Response from Starla Pierce on 2 Aug 2023
Thank you for your review, and we are glad you enjoyed it. Have a great week and we hope to see you again soon.

10/10 Excellent

brooke

Stayed 1 night in Jul 2023
Response from Starla on 21 Aug 2023
Thank you for your awesome rating. We are glad you enjoy your stay and we hope to see you again soon in the future. Have a great weekend.

10/10 Excellent

LYNN

Business traveller
Liked: Cleanliness, staff & service
Safe, quiet, convenient with easy parking. The waffle and everythingin the breakfast was excellent. The air conditioning seemed not working very well, though. It did not remove humidity very well, but still a great place to stay.
Stayed 5 nights in Jul 2023
Response from Starla Pierce on 2 Aug 2023
Thank you for the awesome review. We are glad you enjoyed your stay with us and we are very sorry about the air condition not being strong enough. Hope we see you again soon!

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Everything from check in to check out was easy. The place was clean and the cleaning ladies did a great job. The front desk staff were very nice. The continental breakfast had a nice variety and the area was kept clean. My only complaint would be that some things in the room were not kept up in the bathroom, the sink was cracked and the countertops needed some repairs and our chair was messed up a little.
Stayed 5 nights in Jul 2023
Response from Starla Pierce on 2 Aug 2023
We are actually putting new bathrooms in in every room soon. We see what you are saying. We are glad you enjoyed everything else though.

4/10 Poor

Gene

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok
They originally put us in a room where the bathroom door was off henge and was extremely difficult to close. The toilet seat was loose too They did change our room, but why would the manager attempt to put someone in a room like that.
Stayed 3 nights in Jul 2023
Response from Starla Pierce on 13 Jul 2023
I have checked your previous room and the bathroom door is fine and not off the hinge. Also have checked the toilet seat. It had a little bit of movement but very little. We are sorry you did not like it here. Always let the front desk know as soon as you check in that you are not pleased with your room.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Starla Pierce on 2 Aug 2023
Thank you for the awesome rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Starla Pierce on 13 Jul 2023
Thank you for the awesome rating! Have a great week!

6/10 Okay

Lauren

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room smelled old/ musty
Stayed 1 night in Jun 2023
Response from Starla Pierce on 13 Jul 2023
It has been raining for the past month or longer. This tends to happen when there’s a lot of rain. Plus, people are using the air conditioning at full capacity which causes moisture to release from the air conditioner. This will cause a room to become musty at times. Unfortunately we live in the south and there is nothing that we can do when this happens every year.

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. There isn't much within walking distance, but most places are a short drive.
Stayed 5 nights in Jun 2023
Response from Starla Pierce on 13 Jul 2023
Thank you for your comments and rating, hope to see you again soon!

2/10 Terrible

Ryszarda

Stayed 1 night in Jun 2023
Response from Starla Pierce on 13 Jul 2023
We are sorry that you did not enjoy your stay here. We would love to know why, hope to hear from you soon.

6/10 Okay

travis

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Starla Pierce on 14 Jun 2023
We are sorry you did not enjoy your stay. We would like to know more. If you could leave a comment that would be great! Have a good week!