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Reviews of Grand Mercure Apartments The Vintage Hunter Valley

Grand Mercure Apartments The Vintage Hunter Valley
Cnr Vintage Road & McDonalds Drive, Pokolbin, NSW

Reviews

9.6

Exceptional

Rating 10 - Excellent. 366 out of 477 reviews" "
Rating 8 - Good. 91 out of 477 reviews" "
Rating 6 - Okay. 13 out of 477 reviews" "
Rating 4 - Poor. 6 out of 477 reviews" "
Rating 2 - Terrible. 1 out of 477 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Grand Mercure Apartments on 24 Mar 2024
It is great to know you enjoyed your stay Anthony, thank you for taking the time to rate our property.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and exceeded my expectations. Would highly recommend and very reasonably priced. Had everything we wanted and found it to be very family friendly as well.
Stayed 2 nights in Feb 2024
Response from Grand Mercure Apartments on 24 Mar 2024
Thank you for your feedback Michael, we are so happy to know you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

ALI.K

Liked: Cleanliness, property conditions & facilities
Stuff was very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Grand Mercure Apartments on 3 Mar 2024
Thank you for your kind review ALI.K, we look forward to seeing you again.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a girls weekend stay and we had a great time!
Stayed 2 nights in Feb 2024
Response from Grand Mercure Apartments on 8 Feb 2024
Dear Michelle, We are glad to hear you had such a great time on your girls weekend. We hope to welcome you back in the future. Kind Regards, Grand Mercure Apartments

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious, access to the pool and lovely food and drinks at the Nineteen nearby for all the family. Great walks and views. Relaxing getaway.
Stayed 3 nights in Jan 2024
Response from Grand Mercure Apartments on 8 Feb 2024
Dear John, We appreciate your fantastic review of our apartments and facilities onsite. We are glad you enjoyed your time here and hope to welcome you back for future stays. Kind Regards, Grand Mercure Apartments

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2024
Response from Grand Mercure Apartments on 3 Mar 2024
We are happy to know you enjoyed your stay, Andrew and hope to see you again soon.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely huge apartment, such good value Only 2 girls but would be great for 2 couples or a family Needs a coffee machine! So we'll appointed itherwise
Stayed 2 nights in Jan 2024
Response from Grand Mercure Apartments on 8 Feb 2024
Dear Christine,Thankyou for your lovely feedback. We are glad you enjoyed your stay with us and we hope to welcome you back in the future. Kind regards, Grand Mercure Apartments

10/10 Excellent

Pauline

Stayed 5 nights in Jan 2024
Response from Grand Mercure Apartments on 3 Mar 2024
Thank you for taking the time to review your stay, Pauline, we hope to welcome you again soon.

10/10 Excellent

Romeo

Liked: Cleanliness, property conditions & facilities
Excellent. Booked the vintage by chance as I normally stay at the other mecure down the road.
Stayed 3 nights in Dec 2023
Response from Grand Mercure Apartments on 8 Feb 2024
Dear Romeo,We are so happy to know you enjoyed your stay with us and are really glad you had a good time. Kind regards, Grand Mercure Apartments.

10/10 Excellent

YE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The house is quite new and was spacious with 3 large insuites and a particular big dining table and couch.
Stayed 3 nights in Dec 2023
Response from Grand Mercure Apartments on 8 Feb 2024
Dear Ye,Thank you for taking the time to offer your feedback, we are pleased to hear you enjoyed your stay. Kind regards, Grand Mercure Apartments

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We organised accommodation at this property for our wedding and the days leading up to. We couldn’t have asked for better accommodation. The staff were very accommodating and made everything so easy! Would easily recommend this property and will be returning in the future!
Stayed 5 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful relaxing stay. I couldn’t fault a thing.
Stayed 2 nights in Nov 2023

8/10 Good

Laurie

Liked: Cleanliness, property conditions & facilities
Property was nice. Clean, convenient and in a nice area.
Stayed 4 nights in Nov 2023

8/10 Good

Leanne

Disliked: Property conditions & facilities
The carpet was dirty & there was a whole in the wall. Overall it wasn’t in very good condition especially for the money that was paid
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great house for a family or group get together, golf course right at your back door. Short walk to Nineteen for happy hour and for events at Chateau Elan or a round of golf or two. Thd house was very clean and spacious and had everything you need for a great stay. A pod coffee machine would of been a great addition for our stay but not a deal breaker as was able to get takeaway coffee up thd road.
Stayed 2 nights in Oct 2023

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good size room. Great location
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Great location very comfy and roomy accommodation
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa, moorebank

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff is friendly. A breeze through check-in. Spacious & clean. Will definitely be staying here again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
A great weekend escape
Stayed 2 nights in Oct 2023
Response from Sandy - Assistant Manager on 17 Oct 2023
We are glad to know you enjoyed your stay Amanda and look forward to seeing you again.

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is well located in the Hunter Valley. The accommodation is comfortable with well-equipped apartments, pool, gym and golf course available. Good dining options on sight. Overall, The Vintage is a pleasant place to stay when visiting the Hunter Valley.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved our stay here - highlight of our around Oz travels. Clean, spacious, so comfortable and a home away from home. Fabulous kitchen / cooking and laundry facilities. So peaceful, two wonderful balconies to relax and lovely pool. Amazingly comfortable beds and pillows and beaut bathrooms. Great lighting and air-con systems. Loved access to local gym and larger swimming pool / spa. The restaurant ‘Nineteen’ is fantastic! Garage was a bit tight for our 4WD and roof-top tent but receptionist suggested the nearby car park - thank you! Wanted to stay longer but will definitely be back for week long stay. So much to do and see. Thank you for an incredible time!
Stayed 3 nights in Oct 2023

10/10 Excellent

sylvia soeun

Travelled with group
Liked: Cleanliness, room comfort
must stay
It was really fast response when I ask about the accommodation through the chat before we stay. Very fast check in, very friendly. it is our second visit and we will definately visit again. Thank you
Stayed 1 night in Oct 2023
Response from Grand Mercure Apartments on 8 Nov 2023
Dear Ms Sylvia,We are very thankful for your amazing review and are glad you love staying at Grand Mercure Apartments. We can't wait to welcome you back for future stays. Kind Regards, Grand Mercure Apartments

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
It was a great place for our family. Siited our needs exactly. Highly recommend.
Stayed 1 night in Oct 2023
Response from Grand Mercure Apartments on 8 Nov 2023
We appreciate your amazing review Andrew and are glad you had a great time. We hope to welcome you and your family back in the future. Kind Regards, Grand Mercure Apartments

8/10 Good

Chris

Liked: Property conditions & facilities
Linens’ cleanness need to be improved
Stayed 2 nights in Sep 2023
Response from Grand Mercure Apartments on 8 Nov 2023
We are sorry to learn that the linen was not up to standard. Thank you for your feedback, we will be sure to take it up with the external contractor who supplies the linen. We hope to welcome you back for a more positive experience. Kind Regards, Grand Mercure Apartments

10/10 Excellent

Pranav

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property immaculately maintained and close to quite a few wineries. Nineteen restaurant has amazing ambiance and great food selection.
Stayed 2 nights in Sep 2023
Response from Grand Mercure Apartments on 8 Nov 2023
We are very grateful to hear you enjoyed your stay with us and loved the restaurant NINETEEN. Thank you for your positive feedback and we hope to welcome you back in the future. Kind Regards, Grand Mercure Apartments

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Grand Mercure Apartments on 1 Oct 2023
Thank you for scoring our property 5 out of 5 Anna, we appreciate your time.

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Lovely pool area Apartments were quiet and relatively private
Stayed 3 nights in Sep 2023
Response from Grand Mercure Apartments on 1 Oct 2023
Great to hear you enjoyed your stay Caroline, hope to see you again soon.

10/10 Excellent

Sara

Stayed 2 nights in Sep 2023

10/10 Excellent

anastasios darcy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good size, reasonable price.
Stayed 2 nights in Sep 2023
Response from Grand Mercure Apartments on 22 Sept 2023
We are so happy you know you enjoyed your stay and are really glad you had a good time. Kind regards, Grand Mercure Apartments

10/10 Excellent

BELINDA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was well maintained and created a peaceful environment for us to unwind and relax. Enjoyed all the local shopping especially the Markets
Stayed 3 nights in Sep 2023
Response from Grand Mercure Apartments on 15 Sept 2023
Thank you for your kind review Belinda, we are glad to know you took advantage of your time to relax and explore the area.

10/10 Excellent

Dion

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great spot and modern
Stayed 1 night in Aug 2023
Response from Sandy - Assistant Manager on 3 Sept 2023
Thanks for reviewing your stay Dion, I am glad you enjoyed your stay.

10/10 Excellent

Brendan

Liked: Cleanliness, room comfort
Loved our stay
The entire stay wa sleeve t I could not fault the accomadation, stay and facility
Stayed 2 nights in Aug 2023
Response from Grand Mercure Apartments on 24 Aug 2023
We are so happy you know you enjoyed your stay Brendon and are really glad you had a good time. Kind regards, Grand Mercure Apartments.

10/10 Excellent

Kristy, Calala

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was close to everything we needed for our trip. The room was spacious and clean. Easy check in and check out. Staff were friendly. Overall enjoyable experience had by all.
Stayed 2 nights in Aug 2023
Response from Grand Mercure Apartments on 23 Aug 2023
We are so happy you know you enjoyed your stay Kristy and are really glad you had a good time. Kind regards, Grand Mercure Apartments.

10/10 Excellent

Jungah

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good but the heater system was not warm enough for us. I would like to visit there again.
Stayed 1 night in Aug 2023
Response from Grand Mercure Apartments on 23 Aug 2023
It is great to hear you enjoyed your stay, Jungah. Thank you for taking the time to leave us your kind feedback. We apologise about the temperature heater and will have a talk with our maintenance team. Kind regards, Grand Mercure Apartments.

10/10 Excellent

Gina

Stayed 2 nights in Aug 2023
Response from Grand Mercure Apartments on 15 Sept 2023
Thank you for your kind score Gina, we appreciate you taking the time to share your experience.

10/10 Excellent

Kat

Stayed 2 nights in Aug 2023
Response from Sandy - Assistant Manager on 3 Sept 2023
We are glad to know you enjoyed your stay Kat and look forward to seeing you again.

10/10 Excellent

Natalie

Liked: Cleanliness, room comfort
Great place
Lovely apartment and great location, really great place to stay
Stayed 1 night in Aug 2023
Response from Grand Mercure Apartments on 18 Aug 2023
Thank you for your kind review Natalie, it is nice to hear you enjoyed your stay.

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is located in an convient location near to shipping, dinning and activities (hot air balloon, cellar, garden)
Stayed 2 nights in Aug 2023
Response from Grand Mercure Apartments on 18 Aug 2023
Thank you for your kind comments Ivan, we appreciate you taking the time to offer feedback on your stay.

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Very clean and spacious apartment.
Stayed 2 nights in Aug 2023
Response from Grand Mercure Apartments on 18 Aug 2023
It is nice to hear you enjoyed your stay Danielle, we hope to see you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a most enjoyable stay at The Grand Mercure Apartments. The staff were outstanding, friendly, efficient and very welcoming. Our accommodation was clean, comfortable, spacious, and well equiped for longer stays if required. The area was quiet, relaxing, and well located being only minutes from the main activities in the Hunter Valley. With the addition of the new purpose built 'Nineteen' restaurant/bar/activity centre etc we thoroughly recommend The Vintage and look forward to our next visit.
Stayed 2 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi David,Thank you for the great review! We are pleased to hear you enjoyed your stay. We hope to see you back soon.Reception

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Grand Mercure Apartments on 18 Aug 2023
Thanks for taking the time to offer your feedback, Karen, we hope you enjoyed your stay.

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Amazing apartment, very clean and spacious. onsite restaurant within walking distance staff were very friendly.
Stayed 2 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Amy,Thank you for the review! We are pleased to hear you enjoyed your stay. We hope to see you back soon.Reception

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment perfect for families. Generally clean although a few of the dining chairs were quite dirty. Great amenities with tennis courts pools restaurants on site.
Stayed 3 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Terry,Thank you for taking the time to review and passing on your feedback. We are pleased to hear you enjoyed your stay! We hope to see you back soon.Reception

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities and service
Stayed 2 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Kathleen,Thank you for the review! We are happy to hear you enjoyed your stay. We hope to see you back soon.Reception

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property, gardens and facilities are amazing, such a beautiful location especially at sunset - the view from the restaurant over the golf course was to die for. Would definitely go back
Stayed 3 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Lauren,Thank you for the great review! We are pleased to hear you enjoyed your stay. We hope to see you back soon.Reception

10/10 Excellent

Rakesh

Stayed 4 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Rakesh,Thank you for the review! We are pleased to hear you enjoyed your stay. We hope to see you back soon.Reception

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, well maintained. Staff friendly and helpful. Would like to stay again in the future
Stayed 2 nights in Jul 2023
Response from Sandy - Assistant Manager on 10 Jul 2023
We are so glad to hear you enjoyed your stay Angela and would love to welcome you back anytime.

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sandy - Assistant Manager on 10 Jul 2023
Thanks for your feedback Tracey, we are thrilled to know you enjoyed your stay. hope to see you again soon.

10/10 Excellent

Yolande

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a family, this was a perfect choice for us. We thoroughly enjoyed our stay! it was conveniently located in the heart of the valley. The apartments were very well-appointed, they had everything you needed for a short getaway!
Stayed 3 nights in Jul 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Yolande,Thank you for the great review! We are pleased to hear you enjoyed your stay. We hope to see you back soon.Reception

8/10 Good

Kam Yin

Stayed 2 nights in Jun 2023
Response from Meg - Guest Service Agent on 5 Aug 2023
Hi Kam Yin,Thank you for your review! We hope to see you back soon.Reception