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Reviews of Four Points by Sheraton Houston West

3.5 out of 5
Four Points by Sheraton Houston West
11191 Clay Rd, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 215 out of 399 reviews" "
Rating 8 - Good. 108 out of 399 reviews" "
Rating 6 - Okay. 33 out of 399 reviews" "
Rating 4 - Poor. 23 out of 399 reviews" "
Rating 2 - Terrible. 20 out of 399 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant. Clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Anderia

Travelled with partner
Missed my flight and check in time but they accommodated all my needs
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Quietness, professionalism and greetings
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Travelled with family
Disliked: Amenities, property conditions & facilities
i didn’t like how the bathroom was very dirty but the staff at the front was very nice. the ice machines didn’t work on any floor so that was a bummer but other than that it was decent.
Stayed 1 night in Mar 2024

4/10 Poor

Michael Domingo

Disliked: Staff & service, property conditions & facilities
No ice and property looked run down. But was convenient to freeways.
Stayed 4 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yosef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, easy check in/out, very smooth and comfortable stay overall.
Stayed 2 nights in Mar 2024

4/10 Poor

Taylor

Stayed 1 night in Mar 2024

2/10 Terrible

Heather

Travelled with family
We drive 8 hours I just walked in to check in and was notified that my room was cx that no rooms were available
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
I killed a roach in my roòm. When i informed the front desk i was told they were aware and to grab a snack from the hotel store. I was flabbergasted. Other than that it was an average stay.
Stayed 5 nights in Feb 2024

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel the only downside is the noise from other guests due to the construction of the hotel. Otherwise it is a very good hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

6/10 Okay

Eileen, Concord

Business traveller
Liked: Cleanliness, staff & service
Cold breakfast and snarky kitchen attendant. Won't be coming back.
Stayed 2 nights in Feb 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, clean. My only complaint is that the water was not really hot.
Stayed 2 nights in Feb 2024

2/10 Terrible

christopher

Automobile stolen from the property
Stayed 2 nights in Feb 2024

8/10 Good

A

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Jehan

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay at the hotel. Shannon was great, and very accommodating as I had an early flight and helped get an early check in as well as a late checkout. Overall great experience, one thing I would mention is that the water is pretty cold, hot water doesn’t really work.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mitchell

Stayed 3 nights in Feb 2024

10/10 Excellent

Theodore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great, nice and quiet. Even the lobby was soothing, the cafeteria had plenty of outlets.
Stayed 4 nights in Jan 2024

6/10 Okay

Terrelle

Travelled with family, Business traveller
Liked: Staff & service
Too noisy at night from electrical system or air conditioner. Some areas need mopping and clean up old spills. Odor is unclean smelling.
Stayed 2 nights in Jan 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Stayed 1 night in Jan 2024

10/10 Excellent

Dontra, Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Shannon and the staff at this location went over and beyond to ensure my stay was 5 star.
Stayed 1 night in Jan 2024

10/10 Excellent

Dontra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful, safe and located 13 miles from Houston city center. Conveniently located to restaurants, shopping and grocery stores. Highly recommend.
Stayed 1 night in Jan 2024

6/10 Okay

Roz

Liked: Cleanliness
Disliked: Staff & service
Very bad customer service, I had unwanted charges on my credit card, I had to follow up with them so many times. When asked why did you guys not call me to let me know any update. Manager is telling me that I’m busy. I said this charges are invalid and I’m busy too doesn’t mean you will take money and not return which you are suppose to
Stayed 1 night in Dec 2023

10/10 Excellent

Jalynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jalynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Yves

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a state of disrepair. Several of our group had to change rooms during our stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Ha

Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024

2/10 Terrible

Raelyn

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible Experience
This was my first time staying at this hotel, and I visit Houston often. Upon check in, the lady at the front desk charged me double than what I was supposed to be charged. Not only that, when I walked into the room, the tv did not turn on, the heater didn’t work, and none of the room lights worked either. When I asked to switch rooms I was told no that someone was going to come out to fix the problem. I waited 4 hours and no one came. I called the front desk and was told I still couldn’t move rooms and had to wait for someone to come out. It took a total of 7 hours (9pm) until I was transferred to another room (different shift was working). I basically wasted my night stuck in a room where nothing worked. I still have not received my refund for the overcharge on my account.
Stayed 1 night in Jan 2024

8/10 Good

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jose

Stayed 3 nights in Dec 2023

2/10 Terrible

Sheldon

Stayed 1 night in Dec 2023

4/10 Poor

Natalia

Stayed 3 nights in Dec 2023

6/10 Okay

Kimberly

Travelled with family
Disliked: Property conditions & facilities
We stayed in the save room we stayed in for a previous trip and the shelf that needed repairs was still broken. I had reported that the last stay. It just need a screw. The complimentary breakfast looks good but ice cold potatoes, bacon biscuits. The scrambled eggs were barely warm
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Iya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Jesus, Houston

Liked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Chemmika

Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Bad breakfast service and counter service.
$10 for breakfast in busy Houston. Breakfast area was horrible, no selections, no fresh food, and depleted. After being charges $10 for it, I informed the counter lady that it wasn't worth the money and there was no food. Other guest asked for food alsi. She didnt care. Then Iasked for a receipt for the breakfast and she couldn't print one. Then she told me she would email me one, which she didn't. It was pitiful service.
Stayed 1 night in Nov 2023

4/10 Poor

Christopher

Travelled with family
Liked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
air Condition is noise
Stayed 4 nights in Oct 2023

4/10 Poor

Don

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed..
Picked four points by Sheraton due to the name. Ice machines don't work at all, body wash bottle was empty. Expected better AC, but the AC was so loud. Expected more than motel 6 or days inn.
Stayed 1 night in Oct 2023

10/10 Excellent

Armando

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I do not recommend this hotel
The check-in clerk was rude and she charged my credit card for the room rate twice. It took her a very long time to fix that and she did not even apologize. The room was ok but had only a shower instead of a tub.
Stayed 1 night in Sep 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast not worth it
Everything was good from the check in to the check out. The only thing lacking is the breakfast for the amount charged per day is it's not worth. The area was not really being cleaned constantly, the food was cold, the person in charge was not refilling the juices nor the coffee.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kari Amber

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called a day before my check in, the day of my check at 6am(no one answered), and called again two after 6am about an early check-in and never said anything about a fee or how the early check in process. I was told no every time and was given a bogus excuse on why I couldn’t. We arrive at this hotel at 11:45pm and sat in the parking lot and the lobby until we were told we could check in which was 3pm. The lady at the front desk was very rude and was not a very nice and helpful person to talk to. 2:15pm came around and she then proceeds to tell me my room was all of sudden ready but it would be a $40 fee to check in. I told her I would wait for 3 o’clock. Finally I check in and we get the keys to the room, to get upstairs and the keys wouldn’t work. I went back down and she tried to call someone and she swiped to get my keys activated and when I went back upstairs the keys did not work again. My sister proceeded to go back and get the keys checked and they said my card did not go through and it showed that I paid and it went through. I told them I was not swiping again. I went downstairs and the lady were dealing had grabbed her things and stormed out and left. The next front desk lady told me she had not finished the check in process and that’s why the keys didn’t work. We ended being assigned a new room. When we got to the room the shower curtains were filthy and when I went to call the front desk, the phone was not working. We never got any issues resolved. Just terrible!
Stayed 2 nights in Sep 2023