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Reviews of GreenTree Inn Houston IAH Airport

2 out of 5
GreenTree Inn Houston IAH Airport
15675 John F. Kennedy Blvd, Houston, TX

Reviews

6.8
Rating 10 - Excellent. 247 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 127 out of 1004 reviews" "
Rating 2 - Terrible. 153 out of 1004 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa-Maria

Disliked: Staff & service, property conditions & facilities
Be aware: Scam! They asked for a deposit for the room and when we checked out they said we would receive it back on our credit card soon. We didn’t receive it. They didn‘t answer our numerous emails regarding the topic either. It‘s been weeks.

8/10 Good

Jason

Business traveller
Liked: Staff & service, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024

6/10 Okay

Maryanel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the bus stop and also fast food restaurants which are right up the street.
Stayed 7 nights in Apr 2024

2/10 Terrible

Ashraf

Disliked: Cleanliness, staff & service, property conditions & facilities
The worse place to stay in. The staff was behaving awkward. Was waiting for almost 90 minutes to just get check in. The shuttle from the airport is not on time. They were very rude. And no exact scheduled time is available meanwhile the gray shuttle from the airport doesn’t have any signs or marks that you could spot it on. So my experience with this stay was horrible. Won’t recommend it.
Stayed 1 night in Apr 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

8/10 Good

Kibwe

Liked: Cleanliness, amenities, property conditions & facilities
To get room service it is requested but if you're not aware they will wake you up early in the morning at 8:00 because they start with the stay overs. Room service must be requested a day before and if they come to you while you're asleep you'll have to reschedule.
Stayed 7 nights in Mar 2024

10/10 Excellent

Amanjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Yasmine

Business traveller
Liked: Cleanliness, staff & service, amenities
Only stayed at this property to sleep for a few hours while I had a layover. It’s convenient for the price and it’s great that there’s an airport shuttle for free.
Stayed 1 night in Apr 2024

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, amenities
There was a miscommunication getting the shuttle so we had to wait for longer to get to our hotel. The driver asked people we didn’t know if we were there and they said no so an hour later we finally got to the hotel. It was decent with a nice breakfast so it served our purposes. The woman at the desk/next day shuttle driver was lovely and more than made up for the earlier issue.
Stayed 1 night in Mar 2024

8/10 Good

Aaron

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place looked and felt old. The beds from several rooms were soft and had a noticeable dip in the middle.
Stayed 1 night in Mar 2024

4/10 Poor

Matias

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
Their shuttle wasn’t working when we arrived at the airport and our rooms weren’t clean on the second day of our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Mairtin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great for value. Free shuttle and breakfast included!
Stayed 1 night in Mar 2024

6/10 Okay

geza

Business traveller
Liked: Cleanliness, property conditions & facilities
Second night between 11 pm and 7 am constant doors openings and closings can be heard on the third floor where I stayed. I prefer top floor because nobody makes noise above you. For quiet. I found out that one person was doing maintinence in rooms all night ! Staff should have offered snother room for tgat time if they cared enough.
Stayed 2 nights in Mar 2024

6/10 Okay

Lieselotte, Nacogdoches

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old place, dirty carpet holes in the wall, hinges rusty, small tv
Stayed 1 night in Mar 2024

2/10 Terrible

Shemickia

Stayed 3 nights in Mar 2024

10/10 Excellent

Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool staff at the desk, clean room with mini fridge, pretty quiet and cozy Need better snack/soda machines Overall it's a nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

gary, Houston

Stayed 1 night in Mar 2024

10/10 Excellent

Leander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, cool staff, I feel all hotels should at least have a mini fridge and I would upgrade the TVs but I like it here
Stayed 1 night in Mar 2024

6/10 Okay

Toya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don't expect breakfast.Slicesof bread ,cereal, fruit, and yogurt. I was at least expecting waffles, bagels, and cream cheese. Meat or eggs wouldn't hurt either. The breakfast sucks. Every thing else was nice
Stayed 1 night in Mar 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities
Not very quiet, as there is no sound insulation and other guests start hustling and bustling very early because it's largely a place to sleep when flying out of the nearby airport. (I also heard snoring through the wall.) The hallway smells like cigarettes, but the room was fairly nice. The bed was very comfortable and clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Nezih

Stayed 1 night in Mar 2024

4/10 Poor

Kathryn, East Bethel, MN 55092

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Dorita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- the property was free of trash. - staff super friendly and helpful. - cleaning crew kind. Rooms properly cleaned.
Stayed 2 nights in Feb 2024

4/10 Poor

Kenneth R.

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and reasonably priced with shuttle service from the airport. Bare bones minimum on amenities. The TV remote didn't work and the box was behind the console making it difficult to change channels. There was one hand towel and one wash cloth for double occupancy. There was no water in the vending machine. Although the sheets were clean I found a big black stain that looked like ink. The room had a funky smell. I was required to put a deposit on the room since I reserved thru a 3rd party and instead of holding it overnight, they put it on my card and said it would take 3 business days to be credited. I sincerely hope it is refunded punctually as it was to cover damage, which we didn't do any damage. Continental breakfast was basic too.
Stayed 1 night in Feb 2024

6/10 Okay

Aishatu

Business traveller
Liked: Cleanliness, amenities
I loved the serenity of the area and its proximity to the airport however the hotel shuttle services were very poor. you have to call the hotel to arrange a pickup and the front desk never picked up the phone. I had to get an Uber which was an unnecessary added cost.
Stayed 1 night in Feb 2024

6/10 Okay

leonard, Shoreline

Liked: Staff & service
Good price. Close to airport. Good food near by. Gumbo jeaux’s was excellent
Stayed 1 night in Jan 2024

8/10 Good

Myrna

Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Never booked again
Due to weather conditions, the flight was canceled and I had to book a hotel near the airport for the night. I contacted the hotel for the shuttle bus and arrived at the pick-up location. I waited for more than an hour but there was no one. During this period, I made countless calls and the hotel never answered. The next day, I got on the hotel's shuttle bus to go to the airport. I was already seated, but I was forced to get off because they said there were not enough seats. However, another guest, who is white got on the bus after me, was not asked to take off.
Stayed 1 night in Jan 2024

10/10 Excellent

Alex, Calgary

Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Jesica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. I am very reluctant to give poor reviews of staff and facilities. But this place deserves a negative 5 star if I could. The room they gave me was not cleaned since the previous day. The proof was not just the dirty sheets and garbage. It was the time on the Denny's take out receipt that was on the empty food containers left right on the desk. What's worse is that they did not clean the room nor did they give me a refund. I didn't even stay in that filth and immediately returned the key and asked for a refund after I saw the room and took photos. Messaged and called the manager Jose the next morning according to the front desk staff that gave me his number. Guess what? No answer, nothing. Disrespectful to say the least.

2/10 Terrible

James

Stayed 1 night in Jan 2024

10/10 Excellent

Priscila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean, but the breakfast could be improved.
Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, check in early for a small fee and save on paying for a whole day
Stayed 1 night in Jan 2024

6/10 Okay

anibal

Stayed 1 night in Jan 2024

6/10 Okay

MIGUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean room but pillows and bed terrible Pillows to small and hard Bed very uncomfortable
Stayed 1 night in Dec 2023

4/10 Poor

Ajay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property close near to airport, Pick up facility available. Property has lot of issue, restroom was clogged, hot water was not available. Room was damp and fungus on roof.
Stayed 1 night in Dec 2023

6/10 Okay

jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
M
Stayed 3 nights in Dec 2023

6/10 Okay

OLANREWAJU

Stayed 1 night in Dec 2023

2/10 Terrible

Yezmon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Employee at desk was new and alone. She took too much time to make the check-in. Hotel condition is dirty, in general. Room floor was sticky, hallway carpet was very dirty and in bad shape. Mattress was very uncomfortable. Only 2 towels in the room.
Stayed 1 night in Dec 2023

6/10 Okay

Emmanuel

Stayed 1 night in Dec 2023

10/10 Excellent

Chengying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Stayed 1 night in Dec 2023

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff, clean rooms just need a microwave but there is one in the lobby Has coffee and breakfast Easy to retrieve deposit
Stayed 1 night in Dec 2023