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Reviews of OYO Hotel Houston Southwest I-69

2 out of 5
OYO Hotel Houston Southwest I-69
9638 Plainfield Street, Houston, TX

Reviews

6.0
Rating 10 - Excellent. 88 out of 355 reviews" "
Rating 8 - Good. 60 out of 355 reviews" "
Rating 6 - Okay. 49 out of 355 reviews" "
Rating 4 - Poor. 46 out of 355 reviews" "
Rating 2 - Terrible. 112 out of 355 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

New

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Kim Long

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like it
Stayed 1 night in Mar 2024

6/10 Okay

Schneida

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The otel is clean but the smell of the savannas is not good.
Stayed 1 night in Mar 2024

6/10 Okay

Rosephine

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Torrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most horrible experience I've ever had in my life !!!! First it was a police/Swat team raid and stand off that kept me from checking in for hours . The room the gave me looked clean in the beginning and then an infestation of roaches came in from every direction!!! The microwave, refrigerator both dresser drawers and in the shower areas because they love water 💧. I wouldn't recommend this hotel to anyone!!!
Stayed 1 night in Feb 2024

2/10 Terrible

Jose

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great , convenient and close to many options

2/10 Terrible

Exzaivion

Stayed 1 night in Dec 2023

2/10 Terrible

Bennie

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Tyler

2/10 Terrible

Terrance

Business traveller, Travelled with partner
Disliked: Staff & service
Customer service is horrible
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Terrance! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 Poor

Lindsey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room always smelled like a ashtray because of the people next door. Constant noise from all sides. Just not a good environment
Stayed 14 nights in Oct 2023

8/10 Good

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate that they let people smoke in their room. It makes your room smell like an ashtray
Stayed 2 nights in Oct 2023

6/10 Okay

La Felicia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The quality of the room. Didn’t match the asking price for it
Stayed 1 night in Sep 2023

2/10 Terrible

Jamesia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Jamesia! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Sep 2023

8/10 Good

La Felicia

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Thank you for rating us with such awesome words, Guest! We will strive to keep up with your expectations always. Regards, Eva

2/10 Terrible

blake

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not give me my.room
Stayed 1 night in Sep 2023

4/10 Poor

ingris Sarai

Stayed 1 night in Sep 2023

10/10 Excellent

Ervin

Stayed 1 night in Aug 2023
Response from Ammy on 22 Jan 2024
Thanks for the positive rating, Ervin! Hope to welcome you again soon. Regards, Noah.

6/10 Okay

denise

That I was charged for a deposit and also they gave me a hard time about my service animal which is for emotional support so I didn't feel comfortable the ac didn't work good
Stayed 2 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Denise! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

6/10 Okay

Jack

Stayed 1 night in Jul 2023
Response from Maria on 11 Sept 2023
Thanks for your kind and lovely words, Jack! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

8/10 Good

Carlos

Stayed 1 night in Jul 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome
Stayed 4 nights in Jul 2023
Response from Maria on 10 Jul 2023
Hi, Kenneth! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Maria

8/10 Good

Shawnta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Joey on 26 Jun 2023
Hi, Shawnta! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

2/10 Terrible

Melvin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
IF you were to go to oyo hotel then dont. The place is absolutely disgusting and wish i hadnt stayed there. There were cockroaches everywhere and the area smells of mold. You would rather save enough to go to a different hotel.
Stayed 1 night in May 2023
Response from Ammy on 10 May 2023
Apologies for the problems you had faced, Melvin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Tranita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hey, Tranita! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa

8/10 Good

Phung

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area around the motel was weird. a lot of people at night who wore revealing clothes, thats all i felt unsafe about this place. the rest was amazing
Stayed 1 night in Apr 2023
Response from Joey on 12 Apr 2023
Hi, Phung! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

2/10 Terrible

Miguel

Stayed 1 night in Mar 2023
Response from Ava on 19 Apr 2023
Hi, Miguel! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

4/10 Poor

John

Stayed 1 night in Mar 2023

6/10 Okay

Cedrick

Business traveller
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Cedrick! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room.
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hey, Gary! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

8/10 Good

Quanisha

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Thanks for taking out your valuable time to rate us, Quanisha! We will work even harder to make your stay a memorable one :) Regards, Ava

2/10 Terrible

Keilah and Brionna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to stay at this location due to the incompetence and racism of the staff. My reservation was completely paid for & the attendant stated that there was no reservation. I asked for a full refund and that was not issued and none of the phone operators would direct my call to a supervisor. I would never recommend these OYO hotels to anyone. Motel 6 is five stars compared to this “establishment”.
Stayed 5 nights in Jan 2023
Response from Ammy on 14 Feb 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Quanisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Thanks for taking out your valuable time to rate us, Quanisha! We will work even harder to make your stay a memorable one :) Regards, Eva

6/10 Okay

PHU

Stayed 2 nights in Jan 2023

10/10 Excellent

Mary luz

Stayed 1 night in Jan 2023

6/10 Okay

Ken

Ok
Response from Joey on 9 Jan 2023
Hi, Ken! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 Terrible

Gelsin

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Good n comfortable
Stayed 3 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Alexander! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

6/10 Okay

Araceli

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Arturo

Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Thanks for the positive rating, Arturo! Hope to welcome you again soon. Regards, Noah

2/10 Terrible

Egeus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straight garbage
Straight garbage I didn’t even check in and I got 2 rooms up there Hookers lined the street so I know that they frequent your establishment I just wasted $120 for nothing I wish you could refund my damn money for the embarrassment of your establishment I have visited several other OYO but this one here is straight garbage
Stayed 1 night in Aug 2022
Response from k on 20 Oct 2022
Hi, We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kate

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel itself. Be informed there are some women walking on the street.
Stayed 5 nights in Jul 2022
Response from Jon on 19 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

Arturo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Simon on 13 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Okay

Donavon

Business traveller
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from Ammy on 10 Jul 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Poor

Ruben, conway

Stayed 3 nights in Jun 2022

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 6 Jun 2022
We are glad to see that you have rated us positively, Kimberly! Do give us more chances to enhance your experience with us. Regards, Christina!

4/10 Poor

Jim

Disliked: Property conditions & facilities
Taken aback by their surroundings.
I was taken aback by the insecure surroundings of their premises. I decided not to stay there because of insecure surroundings.
Stayed 1 night in May 2022
Response from jjan on 23 Jun 2022
Hi, Jim! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!