Outdoor pool

Reviews of Travelodge by Wyndham Houston Cy-Fair

2.5 out of 5
Travelodge by Wyndham Houston Cy-Fair
13290 FM 1960 Rd West, Houston, TX

Reviews

5.6
Rating 10 - Excellent. 162 out of 1005 reviews" "
Rating 8 - Good. 194 out of 1005 reviews" "
Rating 6 - Okay. 183 out of 1005 reviews" "
Rating 4 - Poor. 147 out of 1005 reviews" "
Rating 2 - Terrible. 319 out of 1005 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

mallory

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It did what I needed it to do AKA a place to sleep, but the door connecting into the next room wouldn’t even close - let alone lock. We ended up moving the chair in the room and the mini fridge in front of the door so we would wake up to the sound if someone tried to open the door. Also, housekeeping repeatedly knocked on the door at 9am while were asleep and when we did not open the door, the lady let herself inside and continued to come in for a bit while we were in the beds. Then, at 10am when we were getting ready to leave because checkout is at 11, a man (I assume he worked there), let himself in with a key without knocking and the only reason he did not see us getting dressed was the door latch. There was also a bunch of screaming outside and from other rooms all night.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear mallory,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bed bugs and roaches everywhere and the staff is horrible did not go above and beyond and was talking back so yea.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Carol,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

2/10 Terrible

Brendan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely dirty. The rooms smelled of urine, there was rusty water coming from the tub. Profanity written on the walls. The bathroom door was broken off, so they was no privacy while using the restroom or showering. In the morning the housekeeper didn’t change any sheets the next morning while we watched her clean other rooms. There was crackheads in the parking lot. I wouldn’t ever stay at Travelodge ever again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Brendan,We are deeply sorry to hear about your terrible experience at our hotel. This is completely unacceptable, and we apologize for the numerous issues you encountered during your stay. We take cleanliness, maintenance, and guest safety very seriously, and we deeply regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable, and we will address these issues immediately to ensure they are not repeated in the future. Please know that we are investigating this matter thoroughly and taking appropriate action. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Nigel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Has bed bugs, roaches (real bad roaches), the staff if horrible and rude we asked for a refund and they said they refunded us but didn't. There is holes in the walls, stab marks in the chairs and the rooms smell horrible. Worst hotel I've ever been to. Dont stay here...stay at your own risk!!!!!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Nigel,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. Sincerely, Hotel Manager

2/10 Terrible

Liaa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are not livable. They don’t pick up the phone the doors didn’t latch roaches bed bugs wholes in the walls the smell alone gives headaches ….smells like piss smoke and mildew/mold
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Liaa,We are truly sorry to hear about your unacceptable experience. Your feedback is deeply concerning, and it does not meet the standards we strive for. We take matters like cleanliness, maintenance, and guest comfort very seriously. Rest assured, we'll investigate this issue immediately and take corrective actions to ensure such incidents are not repeated. Please accept our sincerest apologies for the inconvenience and discomfort caused. We understand your decision not to return, but if you reconsider, we'd appreciate the opportunity to regain your trust and provide the experience you deserve.Sincerely, Hotel Manager

6/10 Okay

jorge

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear jorge,Thank you for the stay and the feedback. We are confident you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

6/10 Okay

Rossi

Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Rossi,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Aline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It didn't have the basics, the towels were old, stained. COCKROACH in the bedroom, that's disrespectful to people
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Aline,We took note of your remark about towels and roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

2/10 Terrible

tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear tiffany,It is disappointing that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. We are looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Amna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Amna,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

ebren

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear ebren,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

2/10 Terrible

Myra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty, have bedbugs and roaches. No safelocks handles on door. Management unprofessional about these concerns. Bathtubs are very filthy. And the worse rooms smell like wet dog. Cigarette burns everywhere.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Myra,We are deeply sorry for the multiple issues you encountered during your stay. Your experience does not reflect our standards, and we sincerely apologize for the inconvenience. Rest assured, we take this seriously and will address each concern promptly to ensure improvements. We appreciate your feedback and regret any disappointment caused.Sincerely, Hotel Manager

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
It was very dirty didn’t look like the pictures online and there were roaches and the floors haven’t been vacuumed the mirrors were not wiped down and the blow dryer did not work neither did the one of the main lamps work
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Robert,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were dirty stains on pillows and had roaches needs to deep clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Steven,We sincerely apologize for the unsatisfactory experience you had during your stay. The presence of stains on pillows and roaches is unacceptable, and we deeply regret any discomfort or inconvenience caused. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, had holes all over the walls and smelled bad. I turned in the keys right away and asked for a refund.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Daniel,We apologize for the unsatisfactory experience you had during your stay. Your feedback is taken seriously, and we are committed to addressing the cleanliness and maintenance issues in the room. We have processed your refund request, and we sincerely apologize for any inconvenience caused. Please be assured that we are taking immediate steps to rectify the situation and ensure a better experience for our guests in the futureSincerely, Hotel Manager

2/10 Terrible

Anakaren

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is terrible, needs a lot of remodeling. Cracks and mold in the restroom, nothing like the pictures! cockroaches in the microwave. just a bad experience over all.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Guest,Thank you for writing the review. We apologize for your bad experience due to maintenance and cleanliness issues. Your comments will make a difference, however, and will be used as we make changes and improvements. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
I chose a non smoking room and it smells disgusting
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Henry,Thank you for the review. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

2/10 Terrible

Frank

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and smells like cigarettes even in non smoking room.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 17 Jan 2024
Dear Frank,We have taken note of your remark about the room smell and bugs issue during your stay. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please do consider. Sincerely, Hotel Manager

2/10 Terrible

Camille

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The motel looked like a horror movie. There were holes in the walls, the bathtub looked like an art project/science experiment, there were bugs, the comforter had cigarette burns in it, the lamp was ripped straight out of the wall, I booked through Expedia and tried to get a refund through the hotel but they said they didn’t do refunds.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 15 Jan 2024
Dear Camille,We are truly sorry to hear about your unsettling experience at the motel. Your description paints a vivid picture of the issues you encountered, and, unfortunately, the conditions were so subpar. It's disappointing that the hotel didn't offer any refund despite the evident concerns. Your feedback is valuable, and I hope your next stay is a significant improvement over this one. Sincerely, Hotel Manager

2/10 Terrible

quinnesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ghetto looking rooms. Microwave was on a chair. Building and parking lot were run down.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 Terrible

Sarah

Stayed 1 night in Dec 2023
Response from Hotel Manager. on 19 Jan 2024
Dear Sarah,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Alexander

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never ever book at this hotel again. It was dirty, chair in room had what appeared to be stab marks, restroom had a hole in the roof and saw 3 dead roaches. Random people walking around the hotel and overall felt unsafe we ended up just leaving because we kept hearing people screaming/ things be thrown around us. At one point I thought someone was trying to open our door! Worst experience we have ever had staying at a hotel!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Alexander,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

6/10 Okay

Libbie

The staff was friendly
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 21 Dec 2023
Dear Libbie,Thank you for your stay. We're delighted to hear that you found our staff friendly during your stay. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

4/10 Poor

Devyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only reason it doesnt have 1 star is because it gave me a place to sleep for the night. other than that....a roach everywhere you turn around.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 30 Nov 2023
Dear Devyn,We have taken note of your remark about the bugs issue during your stay. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please do consider.Sincerely, Hotel Manager

6/10 Okay

Bannie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was working well in the hotel. The bathroom was not very clean( there was a bar of use soap on the tub) 😕. The tv did not work. There where holes in the walls. Not a very good night sleep at all. Then to top it off, there were people yelling and fighting in the hall, very early in the morning. Check out was at 11:00 am housekeeping came 10:30. I told her to please come back in a half hour. I should be gone by then. I felt a little rushed.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 29 Nov 2023
Dear Bannie,We are truly sorry to hear about your disappointing experience at the hotel. It sounds like several issues affected your stay, from cleanliness concerns to maintenance issues and disturbances. Your feedback is crucial, and I recommend reaching out to the hotel management to share your specific concerns. They will likely want to address these issues promptly to improve the quality of their services. Your comfort and satisfaction are important, and providing constructive feedback can help the hotel make necessary improvements. We hope your future stays are more enjoyable.Sincerely, Hotel Manager

2/10 Terrible

Takahiro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 29 Nov 2023
Dear Takahiro, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Eric,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on 13 Nov 2023
Dear Guest,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nasty and roach infested. Did not stay inside hotel to sleep.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 11 Nov 2023
Dear Guest,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Ebony

Stayed 1 night in Nov 2023
Response from Hotel Manager. on 29 Nov 2023
Dear Ebony,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette holes on the spread, roaches, motel was next to an abandoned car inspection station. Lot of suspicious characters milling about
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Phillip,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we will address these issues to ensure a more pleasant and safe experience for our guests in the future. We appreciate your patience and understanding, and we hope you'll consider staying with us again under improved conditions.Sincerely,Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
This hotel was roach infested. There were roaches everywhere. I turned on the facet and roaches went everywhere
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Guest,We have taken note of your remark about the roaches issue during your stay. We are regularly taking pest control measures on our property but will check it further. Our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely,Hotel Manager

2/10 Terrible

Aydrien

Disliked: Cleanliness, property conditions & facilities
Room was run down and people were being super noisy at 1am, someone was damaging cars
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Aydrien,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen in the future. Sincerely,Hotel Manager

2/10 Terrible

Chad

Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Dear Guest, Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Guest,Thank you for taking the time to leave a review. We are sorry to see that your experience fell below your expectations, as indicated by your rating. If you have specific concerns or suggestions that you would like to share with us, please feel free to do so. Your feedback is valuable as it helps us continually improve our services.Sincerely,Hotel Manager

8/10 Good

Lamar

Stayed 1 night in Oct 2023
Response from Hotel Manager on 3 Nov 2023
Dear Lamar,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

2/10 Terrible

Julian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Guest,We are deeply disappointed to see your low rating, and we apologize for any dissatisfaction you experienced during your stay. If you have specific concerns or issues you'd like to address, please feel free to share them with us. Your feedback is important, and we will do our best to make improvements based on your comments.Sincerely,Hotel Manager

2/10 Terrible

Leslie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run away.
The first room I had smelled heavily of urine, had lots of roaches and the body of shower looked like the pavement outside. Second room was slightly better. Tub only slightly stained, roaches still heavy, but smelled cleaner.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 9 Oct 2023
Dear Leslie,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Antony

Disliked: Cleanliness, staff & service, property conditions & facilities
Roches in room it was just nasty
Stayed 1 night in Sep 2023
Response from Hotel Manager on 29 Sept 2023
Dear Antony,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely,Hotel Manager

8/10 Good

Luis

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Luis, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Ariel

Liked: Staff & service
Lots of cops other wise all good
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 20 Sept 2023
Dear Ariel,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

2/10 Terrible

Teneshia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is literally green, roach infested, tub was filthy, housekeeping knocked way before check out for what? What do you clean. 0 rating
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 18 Sept 2023
Dear TeneshiaThanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place and room was a dump! The only thing great was the price.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 16 Sept 2023
Dear Antonio,We apologize that your experience at our place did not meet your expectations. Your feedback is important to us, and we are continuously working to improve. We appreciate your positive comment about the price, and we will use your input to make necessary changes to enhance our guests' experiences. Thank you for sharing your feedback.Sincerely, Hotel Manager

2/10 Terrible

Jason

Stayed 3 nights in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear Jason,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

2/10 Terrible

Cameron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is extremely disgusting, gross things on the wall, bugs everywhere, stains on the bed...Never coming back!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Dear Cameron,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely,Hotel Manager

2/10 Terrible

SAVVAS

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible Condition
I needed a place for one night in Cypress, TX. I found this one and in the pics it looked good and the price was right. I checked in and when I tried to go to my room there was suspicious activity around the parked cars. I parked at the front and walked. The room was in terrible shape. The bathtub needed to be replaced a decade ago. They must have had a flood in the room above and the ceiling is molded. The room smelled mold. They have the fan on continuous mode because it stinks in here. It was late, I didn’t complain. I went straight to bed. I’m checking out now. it ranks up there as one of the worst experiences with Hotels.con
Stayed 1 night in Jul 2023
Response from Hotel Manager on 29 Aug 2023
Dear SAVVAS,We're sorry to hear about your disappointing experience during your stay. Your feedback is important, and we apologize for any inconvenience you faced due to the condition of the room. We strive to provide our guests with comfortable and well-maintained accommodations. Your comments will be noted and shared with the relevant team to ensure improvements are made. Your feedback helps us improve our services and provide a better experience for future guests.Sincerely, Hotel Manager

2/10 Terrible

Yvette

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very unsafe especially at night. I did not stay more than 10 min. Expedia should not be doing business with them.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 29 Aug 2023
Dear Yvette,We're sorry to hear about your concerns regarding safety on the property. Your feedback is important, and we take these matters seriously. If you have specific details or incidents you'd like to share, please feel free to provide more information so that we can address the issue appropriately. Your safety and comfort are top priorities, and we appreciate your feedback in helping us improve the guest experience.Sincerely, Hotel Manager

2/10 Terrible

Brigitte

Stayed 1 night in Jun 2023
Response from Hotel Manager on 21 Jul 2023
Dear Brigitte,Thank you for taking the time to leave us a review on Expedia. We apologize that your stay with us did not meet your expectations, resulting in a 1 out of 5 rating.We value your feedback, and we would appreciate it if you could provide us with more specific details about your concerns or issues during your stay. This information will help us identify areas that need improvement and work towards enhancing our services.Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond disgusting property, don't waste your money
Horrible is not the word. We stayed for one night due to losing power after the storm. Our room had black mold in the bathroom above the shower, water was visibly leaking from under the tub, there were roaches, roach bait sprinkled on the floors under the desk (within sight and range of my children), the cold water wouldn't come on, and lastly, condoms!! Used AND unused ones! I called the front desk 3x requesting help getting the cold water on in the tub, was told someone was coming but no one ever showed. My child discovered a used condom on the floor and I found an unused one in the top dresser drawer. They have a sign at the front desk that states once u check in, no refunds. When I went to check out and told the man abt my issues, he laughed!! Literally laughed! Then said "oh that's not funny" once he noticed I wasn't laughing with him. He quickly blamed it all on housekeeping. Utterly gross and sorry customer service. App won't let me upload pics at the moment but I definitely have plenty!
Stayed 1 night in Jun 2023
Response from Hotel Manager on 20 Jun 2023
Dear Jennifer, Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. We have taken note of these comments to make sure we do better than ever for future guests. Sincerely, Hotel Manager.

2/10 Terrible

Raven, Spring

Stayed 1 night in Jun 2023
Response from Hotel Manager on 8 Jul 2023
Dear Raven, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager