Horrible is not the word. We stayed for one night due to losing power after the storm. Our room had black mold in the bathroom above the shower, water was visibly leaking from under the tub, there were roaches, roach bait sprinkled on the floors under the desk (within sight and range of my children), the cold water wouldn't come on, and lastly, condoms!! Used AND unused ones! I called the front desk 3x requesting help getting the cold water on in the tub, was told someone was coming but no one ever showed. My child discovered a used condom on the floor and I found an unused one in the top dresser drawer. They have a sign at the front desk that states once u check in, no refunds. When I went to check out and told the man abt my issues, he laughed!! Literally laughed! Then said "oh that's not funny" once he noticed I wasn't laughing with him. He quickly blamed it all on housekeeping. Utterly gross and sorry customer service. App won't let me upload pics at the moment but I definitely have plenty!