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The property was a bit aged and kind of dated. It was extremely clean however. Except for the loveseat 🙁. The shower was great. The bed was very, very comfortable. I could not hear anyone in the adjacent rooms. The staff treated me very well. I felt safe staying by myself except the neighborhood was a little scary for a country girl. If I had to stay again I definitely would choose this place for the price.
Would definitely stay again. Very clean spacious room and bathroom! Added convenience of a hotel shuttle to Hobby Airport!
Denyse
Stayed 2 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Denyse,We're thrilled you enjoyed the cleanliness and spaciousness of your room and bathroom, as well as our convenient shuttle service to Hobby Airport! We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Jim
Travelled with family
9 Apr 2024
Liked: Amenities
Very nice room. Spacious and so clean. Really great value; nice selection for breakfast.
Jim
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Jim,We are delighted to hear that you enjoyed your stay with us and found our room to be spacious and clean. Our team takes pride in providing great value and a nice breakfast selection for our guests. Should you have any future concerns, please don't hesitate to contact our management.
Very Well kept, friendly staff,a really nice place.Recommended. Thank You
Robert
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Robert,We are thrilled to hear that you enjoyed your stay with us and that our staff met your expectations. Your recommendation means a lot to us. Thank you for choosing our hotel for your accommodation needs.
2/10 Terrible
Luis
1 Apr 2024
Luis
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Luis, We are sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly so we can address any issues you encountered during your stay.
Hello Jennifer, We apologize for any inconveniences experienced during your stay. Guest satisfaction is of utmost importance to us, and we will address this matter with our team to ensure improvements are made. Thank you for sharing your feedback with us, we value your insights.
10/10 Excellent
alicia
24 Mar 2024
alicia
Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello alicia,We're thrilled to hear you had an exceptional stay with us! Our team looks forward to welcoming you back soon for another amazing experience.
Check in was so easy, staff was very welcoming room was pleasant and airport transportation was a plus.
Barbara
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Barbara,We are delighted to hear that you had a smooth check-in experience, enjoyed your comfortable room, and found our airport transportation convenient. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.
Hello April,We take guest feedback seriously and will address any concerns raised. Your safety is paramount, and we encourage you to contact our management team directly to discuss your experience further.
Fabulous room. Felt like a condo not a hotel room. Extremely clean. Breakfast was great - waffle maker is always a plus. Staff was friendly. Airport transfer was timely. I would definitely recommend this property and would choose it again if I was in the area. It was great!
Susan
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Susan,We are thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you found your room comfortable and clean, and that our breakfast options and friendly staff contributed to a positive experience. Your recommendation means a lot to us, and we look forward to welcoming you back should your travels bring you to the area again.
Hello Gabriela,We're delighted to hear you enjoyed a peaceful and cozy visit during your time with us. Thank you for taking the time to share your positive feedback. Should you have any future stays planned, we look forward to welcoming you back for another relaxing experience.
8/10 Good
Kristin
5 Mar 2024
Kristin
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kristin, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back soon.
The property was clean, the staff was helpful, the area didn't look safe but I've seen much worse. I enjoyed my stay
Sheila
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Sheila,We are pleased to hear that you found our property clean and our staff helpful. We appreciate your feedback on the area and are glad you enjoyed your stay with us. If you have any further comments or concerns, please don't hesitate to reach out to our management team.
Very clean and quiet location felt very comfortable and pleased to have been able to stay there
Sinechra
Stayed 5 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello Sinechra,We are delighted to hear that you found our hotel to be clean and quiet, providing a comfortable stay for you. Guest satisfaction is our top priority, and we are thrilled that you left feeling pleased with your experience. Thank you for choosing to stay with us, we hope to welcome you back in the future.
6/10 Okay
David
1 Mar 2024
Liked: Cleanliness
This hotel just has streaming TV and it is awful. Ok place to sleep over, but if you have some time, bring a book.
David
Stayed 2 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello David,We appreciate your feedback on your recent stay with us. We take all comments seriously and will look into improving our entertainment options. Please feel free to reach out to our management team with further details of your experience.
I appreciate the service here. Everyone was really nice. The kitchen was great to have but could have a little more to it. I can't see a family being able to feed themselves with the few dishes they have but for me, it was fine. I am just glad I could have a kitchen.
Meredith
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Meredith,Thank you for your review. We are pleased to hear that you enjoyed the service provided by our team. We appreciate your feedback regarding our kitchen facilities and will take it into consideration for future improvements. Our aim is to ensure all guests have a comfortable stay and we are delighted you had a positive overall experience.
This is a nice property, however, it was Saturday night when we were thete and a venue near it was having an extremely noisy event. Other than that our stay was fine. The room was clean, everything worked and the breakfast was OK The staff was polite and efficient. It was a good experience.
Evelyn
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Evelyn,We appreciate your feedback on your recent stay with us. We are glad to hear that you found the room clean, amenities functional, and our staff polite. We apologize for any inconvenience caused by external noise during your visit; we recommend reaching out to the venue directly for any concerns on future events. Please know that we value your feedback, and we hope to welcome you back in the future.
Hello Thom,We're delighted to hear you enjoyed our rooms and found our staff to be accommodating during your stay. Your satisfaction is important to us, and we appreciate your kind feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly.
Hello Patricia, Thank you for staying with us! We appreciate your rating and hope you enjoyed your stay. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an even better experience.
Shuttle service from Hobby Airport. Nice rooms. Helpful staff.
Thom
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Thom,Thank you for your positive feedback! We are pleased to hear that you enjoyed our shuttle service, nice rooms, and helpful staff during your stay. We appreciate your kind words and hope to welcome you back in the future.
The smell of disinfectant in the room was so bad we checked out of the hotel law starter one night fee, but refused to stay there also felt very unsafe in this area
Carroll
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Carroll, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the smell of disinfectant in your room. We take cleanliness and guest comfort seriously, and we will address this issue with our housekeeping team. Regarding the area, we prioritize our guests' safety and have security measures in place. We encourage you to reach out to our management team for any further assistance or concerns.
Hello Linda,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any further questions or need any assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back on your next visit!
Overall the hotel is nice. I enjoyed my room. The staff though was not that friendly.
Amanda
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Amanda,Thank you for sharing your feedback on your recent stay. We're glad to hear that you enjoyed your room. We're sorry to hear about your perception of the staff, and we appreciate you bringing it to our attention. Our team strives to provide exceptional service, and we apologize if we fell short in this aspect. We value your input and will address this with our staff for improvement.
Transportation from airport at 12:30am was so great! Thank you!!
Stephanie
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Stephanie,Thank you for your feedback! We are delighted to hear that you had a smooth and convenient transportation experience from the airport. We strive to provide excellent service at all times. We hope to welcome you back again in the future.
Hello Wesley,Thank you for sharing your experience with us! We are delighted to hear that you found our rooms to be spotless and quiet. It is our priority to provide a comfortable and peaceful environment for all our guests. We appreciate your feedback and hope to welcome you back again in the future.
6/10 Okay
Garrett
21 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Didn’t pay much for the room so I didn’t expect a whole lot. However, I do expect clean furniture inside rooms that I pay for. The sofa in the room was stained big time! I didn’t dare sit on it!
Room was not in the safest of locations.
Garrett
Stayed 2 nights in Jan 2024
Response from Manager on 21 Jan 2024
Hello Garrett,We appreciate you choosing to stay with us and taking the time to share your experience. We apologize for any inconvenience caused by the condition of the sofa in your room. We strive to ensure all areas are well-maintained and will address this with our team. Regarding the location, we understand the importance of feeling safe and will continue to work on providing a secure environment for our guests. Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.
Hello Jerry,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
Hello Veronica,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!
6/10 Okay
Alena
14 Jan 2024
Alena
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Alena, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any issues you may have encountered.
Hello Eric,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. We hope to welcome you back soon!
Management was great. Clerk was excellant. Called from airport for shuttle about 6:30 pm. Arrived within about 15 min. Short hope to hotel. Got us all checked in and setup for a shuttle the next day back to the airport. Rooms was nice. Bed was good. Dennys 2 blocks down the street.
ED
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello ED,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our management provided great service and our clerk was excellent. It's wonderful to know that our shuttle service was prompt and efficient in picking you up from the airport. We're glad you enjoyed your comfortable room and had a good night's sleep. We appreciate your recommendation of the nearby Dennys. We hope to have the opportunity to welcome you back in the future.
Very spacious room. All amenities there except a safe(not sure if there was one). Area a little noisy, near airport and road. Daily service was a nice surprise. Airport shuttle was great too. Staff very helpful. Great location for Hobby travel. Overall, excellent value.
Mark
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Mark,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our spacious rooms and the amenities provided. We apologize for any inconvenience caused by the nearby airport and road noise. We're glad to know that you found our daily service and airport shuttle to be a nice surprise. Our staff takes pride in being helpful and friendly. We appreciate your kind words about our location and value. We hope to welcome you back soon for another excellent stay.
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We hope to welcome you back soon!
Comfortable room, we flew in late, and Ricky was wonderful. He brought the shuttle to pick us up from the airport. And then went the extra mile and Dave me the number for a shuttle to the cruise port.
Rhonda
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Rhonda,Thank you for your positive feedback regarding your comfortable room and the excellent service provided by Ricky. We're glad that he took care of your transportation needs and went the extra mile by providing you with the shuttle number for the cruise port. We appreciate your kind words and hope you had a great time on your cruise.
Hello zhishan,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
Thresa
3 Jan 2024
Thresa
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Thresa,Thank you for choosing our hotel for your stay! We're delighted that you had a wonderful experience with us. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!
Hello Palesa,Thank you for your feedback on the cleanliness of our hotel. It's great to hear that our efforts in maintaining a clean environment were noticeable during your stay. We appreciate your recognition and hope to welcome you back in the future.
Room were clean and tidy. It had all the accessories needed. Morning breakfast was standard but good. I really love the coffee at this hotel. Enough space to park your car.
Rajendra
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Rajendra,Thank you for taking the time to share your positive experience with us! We're glad to hear that you found your room clean and tidy, with all the necessary accessories. We're also pleased to know that you enjoyed our standard but good breakfast. Your kind words about our coffee are truly appreciated. We strive to provide ample parking for our guests, and we're glad it met your expectations. We hope to welcome you back in the future for another pleasant stay.
Hello Carlos,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and it is gratifying to know that we met your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.
Hello amauri,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back soon for another exceptional stay.
The staff was great and the free shuttle was good. Airport is a 5 minute drive.
Michelle
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Michelle,Thank you for your kind feedback! We're thrilled to hear that you found our staff to be great and enjoyed the convenience of our free shuttle service. We strive to provide a seamless experience for our guests, including quick and easy access to the airport. We appreciate you choosing our hotel for your stay and hope to welcome you back in the future.
Not enough continental breakfast.....very limited......they would bring out 3 en ggs, 4 sausage links at a time.,.....no pancakes
Orlando
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Orlando,Thank you for sharing your feedback regarding our continental breakfast. We appreciate your input on the quantity and variety of the breakfast items. We apologize if it did not meet your expectations. We will certainly take your comments into consideration for future improvements to ensure a more satisfying breakfast experience for our guests.
10/10 Excellent
DUNNI
Travelled with family
3 Dec 2023
Liked: Property conditions & facilities
Checking in is easy and the room is clean.
DUNNI
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello DUNNI,Thank you for sharing your positive experience with our easy check-in process and clean room. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.
Hello JUAN,Thank you for choosing our hotel and for sharing your positive feedback! We're glad to hear that you found our hotel to be a good price-quality option and that you had a comfortable and clean stay with us. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.
Hello William,We appreciate your positive feedback regarding your stay at our hotel. It's great to hear that you found the room to be nice, quiet, and comfortable. We strive to provide a peaceful and relaxing experience for our guests. If you have any further comments or suggestions, please feel free to reach out to our management. Thank you for choosing our hotel.
The room was very clean and comfortable, liked it. Breakfast was not the best. It didnt have variety for a "buffet breakfast." Parking was safe and enough space. Didn't use transportation since i had to rent a car but it has different schedules to take you to the airport.
Patricia
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Patricia,Thank you for choosing our hotel and providing your feedback. We appreciate your compliments on the cleanliness and comfort of the room. We apologize if the breakfast did not meet your expectations in terms of variety. Our team will take this into consideration for future improvements. We're glad to hear you found the parking safe and spacious. Although you didn't use the transportation service, it is available with a range of schedules to accommodate our guests.
8/10 Good
Verified traveller
13 Nov 2023
Liked: Staff & service, room comfort
Great service!
Bed and pillows were very comfortable. Breakfast was decent. Front desk service was excellent. Only negatives were the location and not many options for places to eat within walking distance. Area is a bit sketchy.
Verified traveller
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Dear Guest,We appreciate your feedback regarding the comfortable bed, pillows, and excellent front desk service. We apologize if the location did not meet your expectations and if there were limited dining options within walking distance. However, we are committed to guest safety and have security measures in place. Thank you for taking the time to share your experience with us.
If you only have one person working the desk and airport transportation let your customers know. We ended up taking a cab then had to wait in the lobby until someone showed up 20 minutes later. At least be professional and make your customers aware. The rooms smell like marijuana. I get it, lots of my friends smoke too. I just don’t want to smell it on my pillows in a motel. I definitely had no problem paying over double more for my return to stay at the Doubletree. If you guys got your act together I’ll bet you’d be a great option for the traveling public.
Johnsie
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Johnsie,We apologize for any inconvenience you experienced during your stay. Our hotel strives to provide efficient service and disclosure regarding transportation availability. We appreciate your feedback regarding the room odor and will address it with our housekeeping team. Thank you for considering us and we hope to have another opportunity to serve you better in the future.
I asked for a downstairs room which they accommodated me. Coffee was good in the morning but did not eat. Always clean and staff was friendly.The grounds are exceptional with beautiful landscapes. They really take good care of the landscaping.
Catherine D
Stayed 3 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Catherine D,Thank you for choosing our hotel for your stay. We're glad to hear that we were able to accommodate your request for a downstairs room and that you found our staff to be friendly. It's great that you enjoyed the beautiful landscapes and noticed our attention to detail in maintaining the grounds. We appreciate your feedback and hope to welcome you back in the future.