Deluxe Room, 1 King Bed, Non Smoking
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Reviews of Best Way Inn Houston

2.5 out of 5
Best Way Inn Houston
Holmes Road ,3100, Houston, Texas

Reviews

5.2
Rating 10 - Excellent. 28 out of 246 reviews" "
Rating 8 - Good. 45 out of 246 reviews" "
Rating 6 - Okay. 52 out of 246 reviews" "
Rating 4 - Poor. 49 out of 246 reviews" "
Rating 2 - Terrible. 72 out of 246 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lucy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable for a comfortable night stay
Rough area, broken windows, cracks/holes in walls, bathroom door did not close, sink literally falling apart. We did not feel safe so we did not use the room, even knowing there would not be a refund. That’s how disgusted we were by the condition of the motel.
Stayed 2 nights in Mar 2022

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever
Terrible, took forever to get checked in no coffee in room no remote in room no hair dryer in room very dirty very poor conditions.
Stayed 1 night in Mar 2022

6/10 Okay

Courtney

Stayed 3 nights in Nov 2021

4/10 Poor

Lethaniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Weird
Stayed 3 nights in Nov 2021

4/10 Poor

Dilan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The exterior could use a facelift. That said the room was immaculately clean. Air conditioner worked well and tv was practically new. For the budget I was given it worked out very well.
Stayed 2 nights in Oct 2021

4/10 Poor

ASSEFA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed sheet has stain
Stayed 2 nights in Sep 2021

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it 504
This was the hotel from hell. Very nasty had two room for a family of 5 we all started to itch as soon as we enter the room. Very poor management. We checked in and in 5 mins we checked out it was bad.
Stayed 2 nights in Aug 2021

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

cornelius

Stayed 3 nights in Jul 2021

2/10 Terrible

larenda k

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you just looking for something cheap
Stayed 1 night in Jul 2021

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Adequate
M it was as clean-yet in need of repairs The bed was comfortable my room was clean Quiet until the train went by at 4:30 AM LOL there was adequate parking for my 28 foot truck there were no amenities i.e., coffee ice I rented two rooms for myself and employee and there was only one channel changer
Stayed 1 night in Jun 2021

6/10 Okay

Sheikh

Disliked: Property conditions & facilities, room comfort
Phone is not working They are not receiving phone call
Stayed 3 nights in Jun 2021

2/10 Terrible

Delonzo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst night ever
The room was horrible mold everywhere sum big black round bug pop out from behind a picture on the wall my lady left and slept in the car never again when I visit Houston
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2021

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jan 2021

8/10 Good

Leroycia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was cool
Stayed 1 night in Apr 2020

6/10 Okay

Kim

Business traveller
Liked: Cleanliness, staff & service
Can you turn it down!!!
Near a 24-hr scrap yard that moved metal all night! Trains blew their horns every two hours as it travels by hotel and you can hear for half hour from both directions! Location was really noise
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Raekeisha

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Feliciano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

2/10 Terrible

Judy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all what I expected
Not located in a medical market area. Scary corner of a hwy under construction in the hood. Check in counter was behind bullet proof glass. A sign read, No illegal activity permitted and site registered with Houston police dept, dirty towels, no coffee pot or microwave, blow dryer, iron, creepy crawling bugs on the floor and moths flying around. Do Not Recommend.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's away from all the city noise, very quiet and pleasing
Stayed 1 night in Jan 2020
Response from Bestway inn on 16 Jan 2020
Thanks for positive reviews and see you next time

8/10 Good

Patrick

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from Bestway inn on 13 Jan 2020
Thank you very much for positive reviews.we.ll see you soon

10/10 Excellent

JoseRubalcava, Houston, Texas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was located in a nice place easy to find the Methodist hospital and convenient.
Stayed 1 night in Jan 2020
Response from Sunny on 10 Jan 2020
Thanks for staying with us and see you soon

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This is a basic motel, nothing fancy If you are one looking for just a place to take a bath and to sleep than this is a decent place. About 10 mins from downtown (which in houston is really a good location). Price was good and staff was great.
Stayed 1 night in Jan 2020

6/10 Okay

Abraham

Business traveller
Liked: Staff & service, room comfort
Not too bad!
You get what you pay for with a bonus depending on your moral compass. Check in was a breeze, room was decent, it’s n older hotel so nothing spectacular. Flipping through the variety of channels is where the “so called” bonus was. Last channel on the list not listed or fore warned about was XXX rated movies. Again depending on your moral compass, that is not my cup of tea, but I don’t judge mind if it’s offered for adults and adults only. I just simply passed it right up and went on minding my own business.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
good location! great employees. near the freeway and close to the Medical Center.
Stayed 1 night in Nov 2019

4/10 Poor

MICHAEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

james

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth
Pillow was filthy under the pillow case.walls were dirty as well as the light switches..etc...
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
This place could use a good refresher but given the cost of the rooms. it is okay.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was incredible and went above and beyond his call of duty to assist me. Really accommodating and flexible.
Stayed 2 nights in Oct 2019
Response from Sunny on 19 Oct 2019
Thank you for a good review and look forward to c u again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the hospital MD Anderson was an advantage, Was clean. The location was in an isolated area of town.
Stayed 2 nights in Sep 2019
Response from Sunny on 16 Oct 2019
Thank you for staying with us.

10/10 Excellent

Rockell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Sunny on 16 Oct 2019
Thank you for staying with us.

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Sep 2019
Response from Sunny on 16 Oct 2019
Thank you for staying with us.we look forward to see you again

2/10 Terrible

harrison

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs and roaches
Basically the first room I recieved had bedbugs, they changed my room the next morning to a room with roaches running around left and right
Stayed 1 night in Sep 2019
Response from Sunny on 16 Oct 2019
We’re sorry for your inconvenience. We will try to fix the issues you had. Thank you

2/10 Terrible

Marcquel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Sunny on 16 Oct 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gro customer service. Fast check in. I would recommend it.
Stayed 2 nights in Sep 2019
Response from Sunny on 20 Sept 2019
Thank you

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse time ever at.
My stay at Bestway Motel was horrible. First of all the picture of the Bestway Motel was not the same hotel that I seen online. The room I seen online was not the same room that I received. The toilet continue to run all nite, when u run the faucet in the bathroom the water would run straight out of the pipe onto the floor. The air conditional would make loud sounds throughout the nite. Someone beat on our door about 3:00 am.The chair that they had in the room was broken into two pieces. My stay was one of the worse stay I ever had. I am very much so unpleased with my stay at that motel. I really feel that it was a false advertisement. I am very much so unpleasedywith my stay there. Will never go there again. Im am so unhappy.
Stayed 1 night in Sep 2019
Response from Sunny on 16 Oct 2019
We’re sorry for your inconvenience.we will fix the issues you had. Thank you

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was something I was not expecting when I booked this room. When we first arrived the staff was rude. We booked and paid through Expedia, something I always do, and she looked at me like I didn't know what I was talking about, or that I was trying to get a free room. The building itself look old, and worn down. The room was not fully cleaned. Their were strands of long hair in the bathroom, something I don't have. Other people staying here playing boom boxes at 1:00am. The last thing that if I knew I would have never booked was that there is absolutely nothing around here. The nearest store or anything in a any directing is a 10 min drive. It's like it's built in a area with nothing. However it was built right next store to a train track so got to love that noise. Lastly construction everywhere just adds to the ugliness of this place and the surrounding area. I will say I am very disappointed in what my money got me last night.
Stayed 1 night in Sep 2019
Response from Sunny on 16 Oct 2019
We’re sorry for your inconvenience.we will try to fix the issues you had. Thank you

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like not one single thing about this property! First thing that disturbed me was the toilet was broke. it wouldnt flush and there was no seat. not only that but the sink was broke aswell. when you turn the water on it came str8 out the pipes at the bottom. i asked for another room and was denied that because there werent any more vacant rooms equivalent to the one i booked. was charged another $20.00 for a so called upgraded room only to be attacked by roaches. not literally but these roaches weren't scared of humans. they crawled on me in my sleep and didnt run when you cut the light on! thats disgusting! theres a train that runs like every hour on the hour and thats quite irritating too.
Stayed 1 night in Sep 2019
Response from Sunny on 16 Oct 2019
We’re sorry for your inconvenience.we will try to fix all the issues you had.thank you

2/10 Terrible

Solomon, Conor rapids, MN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about this property. This wasn’t like anything like how it was advertised. There was no WiFi , no continental breakfast, I had to call room service 3 times and they only cleaned my room once. On top of that they first tried to give me a room I did not pay for. They told me multiple times the next day that the WiFi would get fixed because I needed it for my homework and job fair activities but it never got fixed and I ended up moving to a different hotel. On top of all this I never got my money back for my stay. I was completely disappointed with my stay there
Stayed 4 nights in Sep 2019
Response from Sunny on 11 Sept 2019
We’re sorry for the inconvenience.we will try to fix the issues. Thank you

4/10 Poor

carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The hotel is next to a rail road to begin with so there are trains passing all day long, the rooms are not very clean and the sheets are old, with holes and there was a "funny" smell in the room, it was a 2 day stay and the rooms was not cleaned, there was just a very small soap and shampoo, no toilet paper, and there was a roach in the bed, so even though breakfast was free with the room experience we did not tried it, who know where the food is prepared, to be sincere i would not recommend the hotel to anybody, I went with a friend as it was "cheap" and minutes away from the place we had to be around but is not a good hotel, a good neighborhood and families should stay away from there, seriously
Stayed 2 nights in Aug 2019
Response from Sunny on 11 Sept 2019
We’re sorry for your inconvenience.we will try hard to fix the issues..thanks you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is bad, not close to anything and right by the train. The room was smelling REALLY BAD, dirty walls, super outdated, the bathroom door had a whole, someone punched it, and was also lose, i had to be careful opening and closing the door so it didn’t fall in my hands,, it has a foot print from inside of the bathroom.. disgusting.. worst hotel I have ever stayed at.. why does Expedia offers hotels like this??????? Bad for you Expedia!
Stayed 2 nights in Sep 2019
Response from Sunny on 6 Sept 2019
We’re sorry for your bad experience.we will work hard to fix the issues you had.thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Its not a 5 star hotel, but i hv seen worse. Its dated, but was clean and no roaches
Stayed 1 night in Sep 2019
Response from Sunny on 6 Sept 2019
Thank you very much for staying with us.looking forward to see you soon

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
It was ok to stay for night. we are disappointment as the cost is more and we didnt have microwave and fridge for that price.
Stayed 1 night in Aug 2019
Response from Sunny on 6 Sept 2019
We’re sorry for your inconvenience.we will work hard to fix the issues you had. Please come back soon. Thank you

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of roaches. I couldn't believe how nasty this motel was. It needs to be taken off Orbitz
Stayed 1 night in Aug 2019