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Reviews of El Andalous Lounge & Spa Hotel

4 out of 5
El Andalous Lounge & Spa Hotel
Av du President Kennedy, Hivernage, Marrakech

Reviews

6.8
Rating 10 - Excellent. 81 out of 456 reviews" "
Rating 8 - Good. 157 out of 456 reviews" "
Rating 6 - Okay. 119 out of 456 reviews" "
Rating 4 - Poor. 47 out of 456 reviews" "
Rating 2 - Terrible. 52 out of 456 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Angélique Joséphine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon hotel, personnel au top, propreté impeccable, le seul bémol est l'alcool qui coute cher.
Stayed 7 nights in Apr 2024

8/10 Good

suryaveer

Business traveller
Liked: Cleanliness, property conditions & facilities
On average
Stayed 1 night in Feb 2024

4/10 Poor

Faris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loud music from the restaurant/club next door not good for when you’re trying to sleep
Stayed 4 nights in Jan 2024

8/10 Good

Raed

Stayed 6 nights in Jan 2024

8/10 Good

Shahab

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay.
Stayed 2 nights in Dec 2023

8/10 Good

Masoom

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

David

Stayed 2 nights in Nov 2023

6/10 Okay

Sam

Travelled with family
Stayed 1 night in Nov 2023

8/10 Good

Mustak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
A wonderful stay , perfect location . Rooms bit dated but worked.
Stayed 2 nights in Oct 2023

2/10 Terrible

Yassine

Stayed 2 nights in Sep 2023

2/10 Terrible

Jabhar

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed here and had the worst service in my whole entire life! the guys at the front of house in reception were just terrible. I paid upon arrival for my booking and then paid separate in cash for the city taxes. Whilst my stay the staff in reception called my room constantly asking me to confirm my reservation, the staff even opened my room door to ask me the same question at 08:30am the next morning whilst I was sleeping. I was not happy also the night before hand a women randomly at night tried to enter my room claiming it was her room given to her by the reception. Again I was not happy that a random women tried to enter my room. Each time I passed the reception they asked me to pay the city taxes which I already paid in addition to my room booking on arrival in cash 33dhs.The constant errors by the reception team was unforgivable, not professional! When I asked for a manager they made me wait 2 hours in the lobby, however nobody ever came to me to listen to my issues so I just left to hotel. The reception staff are liars and will cover for each other lies beware! Don’t bother staying here there was too many issues with service and staff. I waited 1 hour for an iron one day and also room service never answered my calls, i had to go downstairs to the bar to pay for the water. Honestly do not waste your money to stay here! The way the staff constantly called me and entered my room really made me feel uncomfortable it felt like harassment! Very unprofessional

4/10 Poor

Elmehdi, Tempe

Stayed 2 nights in Sep 2023

6/10 Okay

Abdellatif, Edmonton

Travelled with partner
Disliked: Property conditions & facilities
El Andalous is an aging hotel that could use some serious renovations and upgrades to the rooms and public areas. It’s a walkable distance to Jemaa El Fna and has a very large outdoor pool with bar service. The buffet breakfast is good and it’s nice to see they don’t scrimp on serving large quantities of delicious freshly squeezed orange juice.
Stayed 4 nights in Sep 2023

8/10 Good

Karolina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very clean with a nice big pool. There is however limited amount of beds by the pool so you need yo go early to save a bed. Reception staff is very helpful and friendly and will print a boarding pass for you for the flight back. The breakfast has great selection of pastries but other food selection isn’t great. The roadworks around the hotel meant being woken up by drilling every day so not very pleasant. The wifi in the hotel is also pretty bad
Stayed 6 nights in Aug 2023

4/10 Poor

Fatima

The reception was terrible, so slow even if you reserved days before still have to wait crasy
Stayed 1 night in Aug 2023

10/10 Excellent

Jody

Stayed 1 night in Aug 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

Issam

Disliked: Staff & service, property conditions & facilities
Customer service terrible it took them 2 days to bring me the batteries for the remote control. The rooms are outdated and could use some renovation. Towels are very old. No body lotion provided. You will need to put 100 DH for each towel at the pool as safe deposit. Some staff are nice but some needs some trainings on how to treat their gusts.
Stayed 3 nights in Jul 2023

8/10 Good

Abderrafie

Liked: Cleanliness, staff & service
The location was great
Stayed 2 nights in Jul 2023

8/10 Good

Abdelmajid

Liked: Cleanliness, staff & service, property conditions & facilities
I do recommend this hotel wonderful place to stay and spend very good time

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice size room, all facilities worked well. Great staff. Nice pool
Stayed 1 night in Jun 2023

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in the heart of the medina. Beautiful historic building and nice rooms. Perfect location for visiting the medina and a short walk to the Corniche/beach. Many restaurants right nearby. Breakfast is decent, but not the highlight. The staff are wonderful and all are fluent in Arabic, French, and Spanish and although not all of the staff are fluent in English, most also speak some. They are also very helpful in arranging taxis for you. But the one negative is that it is loud. Being right in the heart of the old quarter in a city that stays up late means that it can be a bit loud until midnight or even later. But that's really the only negative.
Stayed 1 night in Mar 2023

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and friendly staff!
Stayed 2 nights in Mar 2023

10/10 Excellent

Si Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy for this stay and i want to do it again
Stayed 2 nights in Dec 2022

8/10 Good

Wanjiru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here. My observations; The Hotel was ok, the rooms are comfortable and kept clean. I noted that they don't give shampoo and drinking water. The hotel location is good, it is near the Palais De congress, which was good. It is also near the Menara Mall which has a supermarket and restaurants. The hotel has a variety of restaurants and a club. The Gym is small, few machines and free weights (enough for a basic workout) but hotel residents have to pay for it $9 per session- which i found odd - why don't you include it as the room fee? and then it opens at 9am - 9pm, which may not work for people who are here for work and prefer a morning workout. The breakfast is good - it has a variety of things, and as a foreigner, i was happy to try local foods - the Moroccan crepe is like Chapati, soft and layered - its so nice! Their Mint tea is very refreshing. The menu was the same for the 7 days I was there, I recommend changing it up a bit, even though many clients may stay one or two days. the service was good, their staff are very friendly and helpful, which helped.
Stayed 7 nights in Dec 2022

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old fashioned hotel. Beds were VERY firm. A/C dripped, but it worked great. Gorgeous pool but didn’t swim. Lovely breakfast. Nice service.
Stayed 1 night in Sep 2022

6/10 Okay

Ayman

Stayed 2 nights in Aug 2022

4/10 Poor

Arif

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff are brilliant friendly and always ready to help, but the hotel needs a deep clean from top to bottom.
Stayed 7 nights in Aug 2022

6/10 Okay

Hammani

Liked: Staff & service
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Old hotel , service was correct , but is not as 4 star hotel, old instalatiin without renovation , we miuved to an other jotel after 3 nights , and the new ine was as pic shows nit like this one, pic are bulshiit
Stayed 3 nights in Jul 2021

8/10 Good

Qurat

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok experience
Mostly an amazing experience. The food was pricey so my advice is to go out and eat much cheaper. The room had a smell and ironing service was terrible so just take your own iron lol.
Stayed 4 nights in Feb 2020

4/10 Poor

Anita

Travelled with partner
Liked: Cleanliness, amenities
The overall experience was not good, my husband and I were forced to sleep on a different bed because the hotel could not get us a king/queen size bed room (note that the room was reserved in October 2019 for two nights in Jan 1 &2 2020). Not sure how much more notice would have qualified us to get a decent king or even queen size room! We were told we would get another room the next day but we were literally ignored the next morning-not so great service. However, one of the staff member was very king to us (greeted us at the taxi, took our luggage in our room, would even open the door every time he would see us coming).
Stayed 2 nights in Jan 2020

2/10 Terrible

Olayemi

Disliked: Staff & service
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
disappointed
This would be our first trip to Morocco and this hotel looked so nice , ideal to want we were looking for It looked beautiful to me on the pictures and I was hoping that I would enjoyed a Relaxed stay But it became a nightmare after i checked in please to anyone do not stay at this hotel please I repeat : do not stay at this hotel in Marakesh Morocco. For this price you can get other hotels or newer hotels with a better accommodations This booking at the El andalous lounge and spa hotel was a huge mistake ad i end up loosing my money on the booking because of their policy. I have no words to describe how people can fool others by placing outdated pictures on a hotel site as famous as hotel.com but it needs to be put out because I booked this hotel for six nights and I even booked two rooms to be comfortable because on hotels.com I saw all these beautiful pictures of beautiful bedrooms and bathrooms of this hotel El andalous but definitely this hotel is in desperate need for renovation. Specially the bedrooms and bathrooms and the pool area. So please people do not be fooled by pictures I was fooled by outdated pictures but the real thing is different as soon as I arrived not even stepping inside I was asking my daughters if this was the right hotel ?? Did the taxi driver drop us somewhere else ?? I couldn’t believe that this was the hotel I booked !! At the front desk the first thing I asked the receptionist was if this was the el andalous hotel lounge and spa?
Stayed 6 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very bad and dont like staff service very bad
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Oct 2019

6/10 Okay

Avtar

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Houssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAGOUJ HOUSSA
Stayed 1 night in Sep 2019

6/10 Okay

Unhappy, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was a nice hotel and the rooms are very nice clean. All the employees were nice with the exception of the front desk. Rude, condescending and not helpful at all. I asked for guidance for my lost luggage and basically was told to go the airport -- I had just come from the airport. My keycard did not work, after my 5th time of going down was told not to come down anymore and to ask a cleaning person for help going into my room. Also, he blamed me for the issue. The next day, another guest had the same problem as me and was given a regular key which I asked for the same and received -- why did he not do this the day before???? When my card got eaten by the ATM and I went and reported it; I just got a shoulder shrug and Madame it's Sunday. I just wanted them to put a sign so someone else did not have the same problem. It's too bad, because it was a nice place to stay, but I would never go back and get treated poorly like this again.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The pool is good and the breakfast was decent. Check in was good but the room was ran down and not clean. The show curtain had blood all over and the room seemed old and in need of updating, along with the air conditioner not working in our room. The one good thing was the beds weren’t totally like sleeping on concrete like the other beds in Morocco and it looks pretty good from the outside. Just a side note if this is the first time going to Morocco every person will ask you if it’s your first time and then try to take advantage of you! So much pressure and price hiking for tourists! Rule of thumb only pay 1/3 of what they start with... They are masters of ripping you off and acting like jerks!!!
Stayed 1 night in Sep 2019

6/10 Okay

R, Montreal

Business traveller
Liked: Staff & service, amenities
The hotel staff is very friendly and helpful Pool is nice, Spa was good as I got a massage Rooms are clean No WiFi access in the lobby but you have WiFi in your room
Stayed 1 night in Sep 2019

6/10 Okay

Mo, Virginia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to go to this hotel back in the 80s and 90s. Unfortunately, it’s become a run down property, breakfast is just ok, service is below ok. Asked for a pool towel and was asked to pay 100 dirhams ($10) as a refundable deposit to get a towel, but other guests were handed towels without paying a deposit. Go figure! The only good thing about the hotel is its location
Stayed 1 night in Sep 2019

2/10 Terrible

Fouad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel, doesn't worth 4 stars, dirty pool
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs some updating. But overall hotel was nice.
Stayed 1 night in Jul 2019

6/10 Okay

Noureddine

Disliked: Room comfort
Stayed 2 nights in Jul 2019

8/10 Good

ABDELHAKIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un séjour formidable
C’était un séjour formidable dans un grand Hotel au sens vrai du terme,le chambre sont larges et propre,le service était à la hauteur,et les employers étaient très aimable.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After putting up with the poor service for two nights, I did not feel like they could look after my best interests, I insisted on checking out. I found another hotel on Expedia and moved the same morning.
Stayed 3 nights in Jun 2019

6/10 Okay

Shujaur

Liked: Cleanliness, property conditions & facilities
Ok for the price
Stayed with my family of 2 adults and 2 children, check in was quick our room was provided at 12 o’clock well before the check in time of 2pm. I would give this hotel 3 stars as no kettle or bottled water was provided which was quite unexpected also room was smaller then usual. Swimming pool was excellent, breakfast was ok, hotel is well decorated throughout, exchange rate was good. We requested a quiet room as we had children which was provided, we paid £126 for 2 nights.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
So nice to be able to stay by the pool even after check-out, waiting to go to the airport! Also, a nice spa-department! A big, nice hotel, although a bit faded. The bed could have been a bit more comfy.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean just when i flushed the toilet it was noisy.
Stayed 1 night in Jun 2019