Morgans Hotel Group in Hornchurch

"Staff extremely friendly. "

"Check in and out was smooth and easy. Staff from check-in, to the spa, to the bar, and to housekeeping in the halls were all friendly and smiled. The property itself was beautiful and conveniently located. I was extremely disappointed with the bell hops located outside upon leaving though. I was asked to wait in the lobby and would be called when a taxi was ready for me.. on my ride to Heathrow I mentioned the wait to the driver and he informed me that there are some bell hops that have favorite taxi drivers that give them tips (he was sure to inform me he wasn't one). Before checking out, I went downstairs for breakfast and a walk.. upon return I deliberately asked one of the doormen if there are always taxis coming through and was informed there is usually one so would be no waiting. Keeping this mind I did not rush.. and regretted it. The taxi driver took a longer route then I planned and was very aggressive, obviously annoyed I was curious and questioned the wait.. not at all comforting for a single woman to be at the mercy of. Needless to say, I'll be reserving a car next time."

"Funny how things turn out for the better. I booked the hotel due to its close proximity to Pancras Station, as my stay was only for one day. At first having no view was somewhat bothersome and I hesitated booking it, but it was only for one night, so why not. Let me tell you, this was THE BEST decision I made. After traveling over 20 hours by plane, train, the tube, walking throughout the city and staying out after midnight, the rooms in the sub level from the lobby are peacefully q-u-i-e-t. I slept so well without hearing traffic noise or sensing sunlight creeping through the curtains. If this type of room was available in every big city after a long grueling travel day, I would book in a heartbeat. The quality rest was worth it!"

"Lovely reception area and staff was very nice and helpful. Room was dated but we had a very comfortable stay and didn't mind for the price paid. Large quadruple room with 2 twin beds in an upstairs loft. Clean bathroom. The location was perfect for us. Took the tube direct from Heathrow to Gloucester Rd station. Short 5 min walk to hotel from station. Gloucester Rd station had direct tube lines to the main sights so very convenient. Would definitely stay here again."

"Perfectly located! We got here using the Tube stop only 100 yards from the hotel! Waterloo train station is easy to walk to and we were close enough to walk to the London Eye-Westminster-Big Ben area as well. Several coffee shops and restaurants nearby that we enjoyed. "

"Great stay as always at The Strand Palace. Friendly helpful staff. Comfortable rooms. Delicious food. Great value for money."

"We were so well taken care of and even got an anniversary cake in our upgraded room! Frustrated by the overcrowded lifts, but eventually found the staircase!"

"Very handy for the theatre Breakfast wasnt great"

"Excellent location "