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Reviews of The Lodge at Jaguar Reef

3.5 out of 5
The Lodge at Jaguar Reef
Hopkins Village, Stann Creek District, Hopkins

Reviews

9.2

Wonderful

Rating 10 - Excellent. 241 out of 349 reviews" "
Rating 8 - Good. 79 out of 349 reviews" "
Rating 6 - Okay. 15 out of 349 reviews" "
Rating 4 - Poor. 8 out of 349 reviews" "
Rating 2 - Terrible. 6 out of 349 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and great people!
Stayed 2 nights in Mar 2024
Response from The Team at Jaguar Reef on 4 Apr 2024
Hi Kristy,Thank you so much for your kind words. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our seond stay here and as always the staff was amazing and attentive. On this trip we also went into town to eat and were not dissapointed.
Stayed 4 nights in Mar 2024
Response from The Team at Jaguar Reef on 4 Apr 2024
Hey Anna,We're delighted to welcome you back for another stay! Thank you for your kind words about our staff's attentiveness. We're glad to hear that you also enjoyed dining in town during your visit. Looking forward to hosting you again for your next trip!

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very friendly and responsive staff, delicious food, great beach amenities, safe and family-friendly. We had a room on the second floor with a hot tub on the balcony over looking the ocean, which was so luxurious. Couldn’t say a negative thing and would highly recommend.
Stayed 3 nights in Feb 2024
Response from The Team at Jaguar Reef on 13 Mar 2024
Hi Amy,Thank you for your glowing review! We're so happy to hear that you had a wonderful experience at our property. We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Burke, Irmo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. They are the most important part of the stay!
Stayed 5 nights in Dec 2023
Response from The Team at Jaguar Reef on 29 Dec 2023
Thank you so much for leaving us such a great review. We really appreciate your feedback and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Robin or Lindsey

Stayed 4 nights in Dec 2023
Response from The Team at Jaguar Reef on 8 Jan 2024
Hey Robin & Lindsey,Thank you for taking the time to leave us a review. We really appreciate your feedback and hope we have the pleasure of hosting you again in the future.

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! Belize is an amazing country with super nice people! The Mayan ruins were awesome to see and explore! The food choices were limited and the dining times were also. Had to go out into town to get better options.
Stayed 5 nights in Nov 2023
Response from The Team at Jaguar Reef on 18 Dec 2023
Thank you so much for taking the time to leave us a review. We are absolutely thrilled that you had such an amazing experience during your explorations. We can't wait to have you back with us again soon!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this hotel had a lot of extra ways for visitors to get to know Belize. They had a fantastic story telling night by the fire pit. It gave a sweet glimpse into the culture of Belize. Might need more al la carte options on the cafe menue.
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When I arrived to the property, at first glance I thought is was beautiful and amazing. The staff were great. Love the knowledge and how out going Caption Larry and Big Baby were during my stay. As time went on, I started having issues. First I had to request toilet paper 3 times. I later found 2 screws at the bottom of my pool on my deck. My air in the room didn’t work that well. The food in the restaurant wasn’t the best. Power went out a couple times during the stay for over 30 minutes. I was surprised how nice looked, that they didn’t have any power backups. The railing on my balcony had rotten wood. And on my last day, my water in the shower and sink stop working. When I reported to the front desk, I was informed that a pipe burst. I was never offered any compensation for the inconvenience. This could be a really nice place if the ownership would spend more on repairs.
Stayed 5 nights in Aug 2023

6/10 Okay

Lenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The
Stayed 4 nights in Jul 2023

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I fully enjoyed my first out of country experience. The staff was welcoming and supportive. The experience was was completely amazing.
Stayed 4 nights in Jun 2023

8/10 Good

Marlene

Liked: Cleanliness, staff & service
I liked that the rooms had private pools with colored lights and a sitting area, very nice. My room #25 was nicely designed, unlike my brother and sil's room where the first thing you saw was a toilet. The lock on my outside door broke, and it had to stay unlocked for the majority of the stay. The glass door was difficult to lock and unlock, you had to get the hang of it. Consider doing more preventative maintenance and changing to a card key entry. The staff is top notch. I forgot to tip the lady who brought back my laundry. I was distracted by a call and I am truly sorry.
Stayed 4 nights in Jun 2023

10/10 Excellent

Randall

Stayed 7 nights in May 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, good food, overpriced and mixed customer experience. The framework for an amazing resort are in place, but the hospitality and attention to facilities is still very much in its infancy. There needs to be more welcomeness and warmth from staff during interactions. Too many times I felt like I had to earn their attention or incentivize them. Management team was helpful when concerns were raised. I’m confident that soon the experience will better align with the prestige this resort strives to reflect.
Stayed 7 nights in Apr 2023
Response from The Team at Jaguar Reef on 22 May 2023
Hi David,Thank you so much for leaving feedback for us. We fully believe in investing in our staff and will continue working to improve the guest experience. Thank you for your vote of confidence!We hope to host you again soon.

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is beautiful and very convenient. We took our parents to the Monkey River, Gailes Point lagoons, Sittee River and there were plenty of other tours available. We had a 2-bedroom suite with a private pool. It was absolutely beautiful and very well appointed. The private pool is worth the extra money we paid for the room. Housekeeping didn't come in for the last few days but it didn't bother us. Everything in the suite was new and well taken care of. Food at the restaurant was delicious and the view was gorgeous. Staff was very friendly and accommodating. We're looking forward to staying there again!
Stayed 6 nights in Feb 2023
Response from The Team at Jaguar Reef on 22 May 2023
Hi Irina,Thank you for taking the time to give us feedback. We're so glad you had an enjoyable stay and got to experience Belize through the tours.We look forward to hosting you again soon!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The 2BR condo was great for our 3 nights. Clean and close to the beach. The amenities at Jaguar Reef were great. Only complaint is that on the last day of our stay there was a pretty loud party that went on for a lot of the day, directly in front of our patio, which was pretty disruptive. Other than that, it was a good stay.
Stayed 3 nights in Mar 2023
Response from The Team at Jaguar Reef on 22 May 2023
Hi Sharon,Thank you for taking the time to leave review. We try our best to keep the property enjoyable for everyone and apologize for the noise. We're glad you enjoyed your stay otherwise. We hope to see you again soon!

10/10 Excellent

Charles

Liked: Staff & service, amenities
I loved the Dock Bar the rooms were amazing and kept clean. The staff from the the front desk to the bartenders to the restaurant manager are awesome and willing to answer any question and assist with anything! Every day was beautiful and fun. Shot out to Kaptain Larry - super nice and gave great local suggestions!
Stayed 5 nights in Mar 2023
Response from The Team at Jaguar Reef on 22 May 2023
Hi Charles,We're thrilled to hear you had a lovely stay and enjoyed the Big Dock Bar.Thank you for your feedback!

10/10 Excellent

Euyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from The Team at Almond Beach on 22 May 2023
Thank you for the feedback!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely condo.
Stayed 6 nights in Mar 2023

2/10 Terrible

Eric

Stayed 3 nights in Feb 2023

10/10 Excellent

Cynthia

Stayed 5 nights in Feb 2023

10/10 Excellent

David

Stayed 3 nights in Feb 2023

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property.
Stayed 4 nights in Jan 2023

10/10 Excellent

Jonathon James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was on of your favorite on this trip to Belize. The staff was outstanding and so quick to laugh and help. Everyone knew our names after a few hours there. It was rainy and cold so we spent much time inside with them. Walter was exceptional as the concierge and Susie was wonderful at the front desk. We loved our chats with Capt. Mike and everyone from housekeeping to the bar on the big dock. We loved the rooms and the soaking pool, but especially the big dock. We will be back!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was great and staff was very friendly and accommodating. I think a menu at the restaurant that is more friendly for the vacationers on the go may help. The beef tenderloin was great but sometimes you need a quick sandwich to meet your dive schedule or other activities.

8/10 Good

Betty Lou

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful room with very easy access to the beach and other facilities. Staff was great. All that said, we were disappointed that there was no snack food or drinks available other than meal times. The cable TV in our room did not work the entire stay, and was never resolved. The wiFi was a mess. It was hardly ever available in our room or near the hotel.
Stayed 7 nights in Nov 2022

10/10 Excellent

Amairani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing weekend getaway, the room, staff and drinks were literally 10/10!
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and people :)
Stayed 5 nights in Aug 2022

10/10 Excellent

taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely, beautiful property. Spent 2 nights here. Had such a wonderful and relaxing experience. Highly recommend.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaguar Reef had two pools, very friendly and knowledgeable staff, and amazingly easy access to the ocean! Being beach front was a huge plus but the dock with two levels to jump from into the warm water and the rope swing were highlights for my family. Captain Larry was always around on the beach to help us take out the paddle board and kayaks (all for free) and we booked a snorkel tour where Antony and Captain Mike took us out to the reef despite rain-threatening clouds, catered to our kids varying energy and resilience levels, and gave us an amazing experience that we will remember forever. Upon checkout we forgot our passports and other important items in the drawers of the bedroom dresser. We had driven 1.5 hours away when we realized it- called them and turned around. They went back into the room and collected our things and held them for us at the front desk which was a huge relief! Thank you Jaguar Reef!
Stayed 4 nights in Jul 2022

8/10 Good

Marquette

Stayed 3 nights in Jul 2022

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Renatta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property. This was my second trip here and it was incredible. The food at Paddle House is delicious, there are a variety of excursions and on-site covid testing was a breeze.
Stayed 6 nights in Jan 2022

6/10 Okay

Anna, Idaho Falls

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was friendly and inviting. The food was really good. We were there for 8 nights and housekeeping only came in once because we asked them to come and remove trash. The last day there I decided to use the blow dryer and when I pulled it out of the bag it was NASTY! Those who use hair stying products know that overtime if you don’t clean your styling tools you get a little product buildup, right? This blow dryer looks like it had been covered with product, there were still some long red hairs stuck to it, nothing wrong with red hair but not my hair color. I took a cotton swab and could run it across the surface of the blow dryer and little pieces of cotton were left stuck on the dryer. I left it out on the bathroom counter but am pretty sure it wasn’t wiped down and just stuck bag in the bag. The cleanliness thing is huge because currently travelers to Belize need to stay in a Gold Standard cleanliness certified facility, be it resort or homes people rent out. If this is any reflection on the cleanliness then standards obviously aren’t that high. Also communication could be improved in regards to events happening at the resort. Apparently on Saturday nights they have local Garifuna drummers come from the village to perform. Nothing posted anywhere about any of the happenings, except for happy hour in the lobby bar. Maybe something in the rooms about things happening at the resort. Just a laminated piece of paper would work.
Stayed 8 nights in Dec 2021

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay for a couple
Everything about our stay at Jaguar Reef was incredible. Beautiful grounds and very polite and helpful staff. Edwin the bartender was just incredible and we loved the drinks. The location is in the South end of Hopkins Village so a cart or car is needed to explore. The restaurants nearby are also awesome. Will be coming back!
Stayed 2 nights in Dec 2021

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
We loved our stay here! Travelled with my wife and 3 teenage children. We have been to many warm weather destinations and the consensus is that this was their favorite. The resort is perfect and has everything thing you need. More important to us was the incredible staff! So friendly and helpful! Larry, Edgar, Shakira, Anthony and the list goes on! They go out of their way to make sure you have an amazing stay. For that reason alone we will be back. In addition, the food options in Hopkins were world class. We did not expect that and were pleasantly surprised. The Paddlehouse on property was very good and even cooked up the fish we caught. But it’s very worth it step out into Hopkins to find the local eateries! Ellas, Driftwood, La Tratorria, Thongs…You will not be disappointed! Overall, we loved it and we will be back!
Stayed 4 nights in Nov 2021

2/10 Terrible

Brittany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches - Big and Small
The Lodge’s pics look nice, but it needs a lot of work. We stayed in the Hibiscus villa. There were roaches throughout the room. Also, we had dinner at the hotel restaurant (Paddle House). One night during dinner the biggest roach crawled on my feet underneath the table. One of the servers stomped on the roach and kicked it outside. The hotel restaurant food is good, but you won’t want to eat there with roaches. People don’t pay to vacation with roaches. Please note their sister properties, The Colonial & Almond Beach share the same restaurant. There were also a number of issues at check-in. The room didn’t have two queens as confirmed prior to our arrival, the phone and television didn’t work, the door lock wasn’t functioning properly, and the windows wouldn’t open. My mom was actually stuck in the room because of the broken door lock. I couldn’t get her out. With the telephone not working and the windows not opening, this could have been very problematic. We spent the first night, dealing with hotel maintenance to get everything fixed. They were able to get my mom out. The villa’s AC didn’t seem to work so well in the master bedroom. The villa needs better lighting. It’s way too dim. And please put a knob or handle on the closer door (very simple). Edwin, the bartender, was especially helpful. Shakira tried to be somewhat helpful too. Chanel was not helpful at all. The hotel has potential, but it needs to be exterminated, updated, & more helpful management.
Stayed 3 nights in Nov 2021

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great but it rained heavily twice and it was coming in through the patio doors, front door and a window and down the wall. We used every towel to soak it up. Did tell the front after the rain stopped and they took the wet towels and gave me a mop. I complained and they immediately sent someone else over to clean. Food was great but room service trays were rarely collected. Staff was friendly and overall we had a nice time.
Stayed 3 nights in Aug 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our week
Location, facilities, food, staff and the local people in Hopkins are all amazing. Highly recommend for a great vacation.
Stayed 7 nights in Oct 2021

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful in Belize
Stayed 1 night in Sep 2021

10/10 Excellent

Marcia B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Sep 2021

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Deluxe Suite was absolutely stunning! The entire staff was welcoming, hospitable and made our stay very comfortable. Chef Rahim's menu was creative and the food was always fresh. We could eat Ceviche every day! In face, I think we did! The excursions are a MUST if you want to really see the country. So glad we splurged for the Zip Lining/ATV Waterfall Tour. Unforgettable! Shout out to Shakira for being a Rockstar manger, Rudy for the wonderful service at the bar and Andy for our daily meal service. Will be recommending Jaguar Reef for years to come! Can't wait to go back. R J
Stayed 8 nights in Sep 2021

10/10 Excellent

Ariana Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Trina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The resort the staff goes about and beyond to make your stay awesome. By the time you leave they will feel like family. Are questions you have they are willing and able to assist. All the bartenders Bruno, Rudy,Lance etc excellent
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Lodge at Jaguar Reef was wonderful. We stayed in a sea view villa with a plunge pool. It was clean, quiet, and relaxing. All of the staff from guest service manager to maintenance workers were friendly and excellent. They really took the time to get to know us and took care of us well. Jonathan was a wonderful and knowledgeable tour host. Edgar and Chef Rahim made eating in the Paddle House a great experience each day. It was a wonderful place to just relax. We would definitely stay there again.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belizean Bliss!! It hasn’t even been one week since we left and we want to go back, to the Jaguar Reef that is. Staff was very welcoming, Chelsea checked us in and they gave us a welcome drink upon arrival. We were taken to our room which was beautiful, you almost just want to stay inside the whole time! There were fresh picked flowers laid out which added a romantic touch. Very nice. The beach is just a 1 minute walk away, no exaggeration! The waiters were great at the restaurant. We ordered a village breakfast each morning!! So good! The only thing we wish is that they had more traditional belizean dinner options. We tried dinner on the first night and it wasn’t to our liking. Our waiter Charles who was great and had much patience, asked if it was something they could do & we opted for shrimp ceviche. We didn’t even ask and they took care of the bill, which was thoughtful! The big dock bar is a great place to spend were you end up spending few hours lounging and drinking or go diving off! Our bartender, Rudy, made some of the best drinks! Not only did they taste amazing but they were almost to pretty to drink! Most of our favorite drinks were customized.. we just told him what rum/tequila we liked!! They play really great music and the scene is beautiful. It’s really vacation vibes up there!! I didn’t want to leave and I’m ready to go back!😩
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaguar Reef is amazing!
Beautiful property with outstanding amenities. Very clean and superbly maintained. Loved the private dock and dock bar!
Stayed 3 nights in Jun 2021
Response from Manager on 15 Jun 2021
Hi Greg! Thank you for choosing to stay with us. We are super happy that you enjoyed your visit and thank you for leaving us this lovely and positive review. We do hope you plan on returning soon to enjoy the amenities and our over the water Big Dock Ceviche Bar once again. We look forward to hosting you!