Exterior

Reviews of Holiday Inn Express & Suites Hope Mills-Fayetteville Arpt, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 365 out of 737 reviews" "
Rating 8 - Good. 216 out of 737 reviews" "
Rating 6 - Okay. 80 out of 737 reviews" "
Rating 4 - Poor. 35 out of 737 reviews" "
Rating 2 - Terrible. 41 out of 737 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess
Stayed 1 night in Mar 2024

10/10 Excellent

LORELEI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeepers and breakfast staff were exceptionally friendly. Breakfast was very good.
Stayed 3 nights in Mar 2024

8/10 Good

Rahsaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frogs in the back of the property made it hard to sleep other than that it was a decent stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay for 1 night as we made our way to South Carolina. This hotel was just right. Not expensive but safe and clean.
Stayed 1 night in Mar 2024

8/10 Good

Fred, Diana

Stayed 2 nights in Mar 2024

6/10 Okay

Sarah

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Location was perfect. My biggest issues were there was only 1 elevator and the food was simply okay. Staff were nice, friendly and helpful. I would only stay there because of the convenience of everything
Stayed 2 nights in Feb 2024

8/10 Good

Patricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was breakfast was supposed to be served at 6am per the check-in brief but it was not ready or setup and that was a major selling point over cheaper/convenient hotels. Unfortunately I was on a tight timeline so that significantly affected my plans.
Stayed 2 nights in Feb 2024

10/10 Excellent

Connie

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Stayed 2 nights in Feb 2024

8/10 Good

Chris

Stayed 3 nights in Feb 2024

6/10 Okay

Cheryle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Doron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike: The location wasn’t ideal due to traffic and having to make a U-Turn at a light to get there and pulling out the lot took time due to the amount of traffic.
Stayed 1 night in Dec 2023

10/10 Excellent

musicuproar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. There were a lot of options for breakfast which was a plus.
Stayed 1 night in Feb 2024
Response from Sandy on 5 Feb 2024
Thank you for the review we look forward to you staying with us again

8/10 Good

gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sandy on 5 Feb 2024
Thank you for your review we look forward to you staying with us again

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom tub area was a little outdated and old. Besides that everything was excellent.
Stayed 2 nights in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

8/10 Good

Christopher

It’s clean and the staff was friendly. No issues
Stayed 1 night in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Shamicka

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the continental breakfast was amazing.
Stayed 1 night in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

6/10 Okay

Tracie

Disliked: Cleanliness, property conditions & facilities
Breakfast wasn't good. First room TV picture kept freezing and shower did not drain properly. Front desk allowed room change, however that room has dead bugs(spider)near balcony door. Room changed for third time-TV worked and bug free.
Stayed 2 nights in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for your review. I am sorry that you had issues while you were here we are working hard on all your issues,please try us again

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Snady on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Tamarcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was good
Stayed 3 nights in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

2/10 Terrible

Anastasia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place but a bit of a drive off I 95, otherwise it is a good place for a night stay. Front desk was very helpful
Stayed 1 night in Dec 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly enough and the room was clean and quiet and everything felt updated
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
We just needed a place to stay for a night, that we could get a breakfast in the morning. We stayed here years ago and again just recently which has a breakfast that goes with room. The accommodations were very nice and so was the staff. We would not hesitate to book a room here if in the area or visiting with family members again.
Stayed 1 night in Dec 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

6/10 Okay

Melissa, Jacksonville

Stayed 1 night in Dec 2023

10/10 Excellent

Lori, MIDDLETOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sandy on 11 Dec 2023
Thank you for the great review. We look forward to you staying with us again. Happy Holidays

10/10 Excellent

Calvin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Holland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paula at the front desk was probably the nicest person that I have ever met. The room was great, I'll definitely stay here again the next time I'm in the area
Stayed 1 night in Dec 2023
Response from Sandy on 11 Dec 2023
Thank you for your great review. We will let Paula know that you very pleased with her outgoing hospitality in helping with your check in. Hope you have a Happy Holiday

10/10 Excellent

Cathryne

Travelled with partner
Clean, quite, friendly!
Stayed 2 nights in Nov 2023
Response from Sandy on 30 Nov 2023
Thank you for the great review. We are so glad that you enjoyed your stay and we look forward to you staying with us again. Happy Holidays to you and your family.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady working at the front desk was thorough and friendly. She walked us to the elevator and let us know someone would be available 24 hours if we needed anything. She made a point to point out the water stand and hot coffee. Much appreciated!
Stayed 1 night in Nov 2023
Response from Sandy on 28 Nov 2023
We are so glad you enjoyed your stay with us! Your compliments about our friendly staff brings a smile to our faces. It's our commitment to provide excellent service, we are thrilled that the young lady made your stay memorable. We can't wait to welcome you back on your next visit. Happy Holidays!

10/10 Excellent

Jonilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all friendly. Weekend breakfast was delicious.
Stayed 2 nights in Nov 2023
Response from Sandy on 28 Nov 2023
We are thrilled you enjoyed your stay! Your compliments about our friendly staff and delicious breakfast put a smile on our faces. We can't wait to welcome you back for more delightful moments!

10/10 Excellent

Jenelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very secured. The parking area had lots of lights for late arrivals
Stayed 3 nights in Nov 2023
Response from Sandy on 28 Nov 2023
We are grateful for your positive feedback! Ensuring a secure environment is a top priority for us, and were delighted to hear you felt safe during your stay. Your mention to well-lit parking for late arrivals is especially appreciated. Happy Holidays!

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to town to visit family and this is the first time we stayed at a hotel. The entire staff was so attentive and professional. They knew how to maintain the quality of our experience during a busy Thanksgiving season. I travel very frequently for work and I was most impressed with the full breakfast service. Every item was clearly identified and quickly replenished by the staff. My only complaint was the tv remote did not pair well with the tv. I only noticed it on our last night. I would definitely stay here again. The facility was bright, clean and well maintained .
Stayed 3 nights in Nov 2023
Response from Sandy on 28 Nov 2023
Thank you for sharing your positive experience with us! We're delighted to hear that our staff's professionalism and attention to detail enhanced your stay, especially during the busy Thanksgiving season. We appreciate your feedback on the breakfast service and apologize for any inconvenience with the TV remote. We look forward to welcoming you back on your future visits. Happy Holidays!

8/10 Good

Enidsa

Stayed 2 nights in Nov 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Cathryne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 2 nights in Nov 2023
Response from Sandy on 28 Nov 2023
We appreciate your review. Our team takes great pride in creating memorable experiences, and I'm so glad we made a good impact on your stay. Happy Holidays!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very nice and my room was super clean, very enjoyable stay.
Stayed 3 nights in Nov 2023
Response from Sandy on 22 Nov 2023
Thank you for the kind review. We are very happy you enjoyed your stay with us. Please have a safe and Happy Holiday

10/10 Excellent

Ikechukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was quite helpful
Stayed 1 night in Nov 2023
Response from Sandy on 28 Nov 2023
We're delighted to hear that our front desk team was able to assist you during your stay! Your kind words mean a lot to us, as we strive to provide exceptional service. We can't wait to welcome you back!

8/10 Good

enrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paula on 8 Nov 2023
Dear Guest: Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express & Suites Hope Mills, NC. We appreciate your feedback and are thrilled to hear to hear that you had a great experience with us. It was our pleasure to host you, and we look forward to welcoming you back to Holiday Inn Express & Suites Hope Mill, NC. Please let us know what else we could help us to have a 10 out of 10 experiences to achieve your expectations.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and new and the staff was knowledgeable and very feiendly and helpful. Thank you for a wonderful night.
Stayed 1 night in Oct 2023
Response from Paula on 29 Oct 2023
Dear Guest Thank you for taking the time to share your feedback regarding to your recent stay at Holiday Inn Express & Suites Hope Mill, NC. We are thrilled to hear that you have a great experience with us. It was a great pleasure to host you, and we look forward to welcoming you back.

10/10 Excellent

Larry

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Paula on 29 Oct 2023
Dear Guest Thank you for taking the time to share your feedback regarding to your recent stay at Holiday Inn Express & Suites Hope Mill, NC. We are thrilled to hear that you have a great experience with us. It was a great pleasure to host you, and we look forward to welcoming you back.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was super clean and well maintained. Staff was friendly and helpful—all smiles and greeted us. The bed was phenomenal-cloud-like and warm. Linens were awesome. I have to tell everyone that this is by far the cleanest, modern and well kept hotel I have EVER visited! If I ever need to visit again, I will stay there! Thank you again for wonderful accommodations!!
Stayed 1 night in Oct 2023
Response from Sandy on 24 Oct 2023
Thank you for your review. We value all of of guest experiences and appreciated you being a loyal guest.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Sandy on 24 Oct 2023
We are so glad we met your expectations. We want to thank you for the kind words and look froward to seeing you again

10/10 Excellent

Nerrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome. The staff was friendly and helpful. The beds were comfy and pillows were too. The hotel was CLEAN and so were the rooms. The only thing I can complain about is I was told I would get points for opening an account and I have not received them yet. Not sure if there is a waiting time. But I will calll tomorrow and I feel like they will rectify the situation. If I’m ever in the area again I will DEFINITELY stay here
Stayed 1 night in Oct 2023
Response from Sandy on 17 Oct 2023
Thank you for the review we are so happy you enjoyed your stay. Thank you for becoming a loyalty member. The points are rewarded with 5 days after you check out. Please reach out to me if you do not received them and I will follow up for you.

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Hotel was good. Beds were way too high.
Stayed 1 night in Oct 2023
Response from Sandy on 17 Oct 2023
Thank you for the review. We are so glad you enjoyed your stay. I am sorry for the beds being high I will try and address IHG on the bed height.

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandy on 17 Oct 2023
Thank you for the great review

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful, professional front desk (evening and day staff). Very nice room. Good breakfast options.
Stayed 2 nights in Oct 2023
Response from Sandy on 17 Oct 2023
Thank you for the review we at the Holiday Inn Express value all of out guest reviews. We look forward you your return visit. We are very pleased that you found everything to your liking.