Front of property - evening/night

Reviews of Stay Hotel Waikiki

3 out of 5
Stay Hotel Waikiki
2424 Koa Ave, Honolulu, HI

Reviews

7.0

Good

Rating 10 - Excellent. 274 out of 1015 reviews" "
Rating 8 - Good. 278 out of 1015 reviews" "
Rating 6 - Okay. 195 out of 1015 reviews" "
Rating 4 - Poor. 125 out of 1015 reviews" "
Rating 2 - Terrible. 143 out of 1015 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Spencer

Liked: Staff & service
Disliked: Property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 25 Mar 2024
Mahalo, Spencer, for taking the time to rate your stay. I do hope that you consider contacting me directly at our hotel so that we discuss the particulars of your visit. We are always looking to improve, and the more we know, the more we grow. Wishing you happy and safe travels going forward!

8/10 Good

Chiragkumar Ratilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Budget friendly and convenient location. Easy access to beach and other amenities.
Stayed 6 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 25 Mar 2024
Mahalo nui loa, Chiragkumar, for taking the time to rate and review your recent stay. We are so happy to know that you found value in your overall experience, and we hope to see you again soon! Wishing you and yours happy and safe travels!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located and parking was a breeze! The staff members Ruffa and Crysta were great! They provided excellent customer service and were very helpful with the questions I had and things I needed. I would definitely stay again.
Stayed 1 night in Mar 2024
Response from Carolyn Ncube, General Manager on 25 Mar 2024
Mahalo nui loa, Christina, for your FIVE OUT OF FIVE star rating and review! We are thrilled to hear that you appreciated Rufa and Crysta's Aloha spirit...I'll be sure to let them know that you celebrated them in your review. We do hope that you choose us again for your next STAY in Waikiki! Happy and safe travels to you and yours!

8/10 Good

Thomas Allyn

Travelled with family
Very close to Waikiki beach … overall good price
Stayed 7 nights in Mar 2024
Response from Lexuss on 23 Mar 2024
Aloha Thomas, Mahalo nui loa for choosing to spend your vacation here with us! We are happy to see that you found value in our amazing central location. We hope that, with your overall great experience, you decide to STAY with us again. Until then, we wish you and your family safe travels.A hui hou, LexussGuest Service Experience

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mahalo, Crysta S. Front Desk Agent on 23 Mar 2024
Thank you, Jamie, for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down limited amenities.
Stayed 8 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 18 Mar 2024
Mahalo nui loa, Kevin, for taking the time to share your feedback. For only 15 plus tax per day, our convenient and comprehensive amenity package includes:*Fresh Hawai'i-based Lion brand coffee*Use of beach towels and recreational beach equipment*Use of our business center*Use of our laundry facilities with detergent and dryer sheets providedNot listed as they are additional to these amenities are the variety of local snacks and Aloha gifts that we happily share with our valued guests when they are made available.Mahalo again for sharing your perspective. We wish you many happy and safe returns to the islands!

8/10 Good

KATHLEEN, Salida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff were GREAT!, only less than 2 blocks to the beach. We didn't have or need a car. We used Lyft to get to/from airport. There is a karaoke bar in the hotel called Wang Chung's. The area appeared safe and quiet for Waikiki. Good coffee in the lobby, Fair price for room.
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 14 Mar 2024
Mahalo nui loa, Kathleen, for taking the time to rate and review your recent STAY! You've touched upon many of the top highlights of our hotel: our team, or clean/comfortable rooms, and, of course, our central location. We hope that you have many happy and safe returns to the islands, and the next time you're in Waikiki, we hope that you'll STAY with us again!

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where so friendly and kind. Everything was clean and neat. Would go back again for sure
Stayed 5 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 14 Mar 2024
Mahalo nui loa, Alisha, for celebrating our team's energy and service with a FIVE STAR rating and review! It has been a pleasure hosting you, and we hope to see you again in the very future!

6/10 Okay

Hazel

Travelled with family
Liked: Staff & service
Everything is within walking distance. The building is a bit old but you get what you pay for. Friendly staff. Our TV was out of service but they guve us credit for something else.
Stayed 3 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 12 Mar 2024
Mahalo nui loa, Hazel, for taking the time to rate and review your recent STAY. We are happy to know that you found value in the best of what we have to offer: an authentically Aloha spirited team, an amazing central location, and clean/comfortable rooms. We do hope that you find yourself returning to our magical islands many times over and choosing to STAY with us again when you are in Waikiki.

8/10 Good

Maxi

Liked: Cleanliness, staff & service
Response from Carolyn Ncube, General Manager on 12 Mar 2024
Mahalo nui loa, Maxi, for taking the time to rate your recent STAY. Your high score indicates that you had a very positive experience, and we are happy to know that you found value in your overall stay. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, walkable to all shops. Cleanliness & friendly staff
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 12 Mar 2024
Aloha Cheryl,Mahalo for taking the time to share your FIVE OUT OF FIVE STAR rating and review! We're thrilled to know that you found value in your overall experience, and we hope that your memories of Waikiki, especially during the Honolulu Festival this weekend, bring you back to the islands again soon!

10/10 Excellent

Saralyn, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall great
Stayed 5 nights in Mar 2024
Response from Lexuss on 13 Mar 2024
Aloha Saralyn,Mahalo nui loa for the FIVE OUT OF FIVE ratings. We are thrilled to see that we have met your expectations here at our hotel. We hope that you decide to STAY with us again. Until then, we wish you safe travels.A Hui Hou,Lexuss Guest Service Experience

8/10 Good

jacqueline

Liked: Cleanliness, staff & service
The staff was terrific. Great location. My bed had pillow top only because I put three pillows down, lol room 810needs a new mattress
Stayed 5 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 6 Mar 2024
Mahalo nui loa, Jacqueline, for your helpful feedback and for celebrating our friendly team! We will have our housekeeping manager look over the mattress in that unit to review it for possible replacement. We love when guests communicate to us about our successes and our areas of improvement. Wishing you many happy returns to the islands!

4/10 Poor

Micaiah

Dirty, stains on the curtains, walls and floor. Staff was very friendly though.
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 4 Mar 2024
Mahalo nui loa, Micaiah, for sharing your feedback and for celebrating our friendly team. While your room experience is not the norm at our hotel, I will circle back with our housekeeping team on your unit to see how we can get back to our standard of excellence. I hope that you do give us another chance to make a better impression. Until then, we wish you happy and safe travels going forward.

8/10 Good

JunYong

Stayed 4 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 4 Mar 2024
Thank you, JunYong, for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.

10/10 Excellent

Paulina

Stayed 4 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 21 Mar 2024
Mahalo nui loa, Paulina, for gracing us with your FIVE STAR rating! It is always great to see that our diligent efforts to deliver Aloha to our guests are valued and appreciated. Please come see us again soon!

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach, restaurants, shopping, bus stop, etc.
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on 26 Feb 2024
Aloha Suzana, Mahalo nui loa for the awesome ratings of FIVE OUT OF FIVE! We are glad to see that you enjoyed our amazing central location here in Waikiki. We hope that the experiences you have had here with us and on the island of O'ahu will bring you back to STAY with us again. Until then, we wish you safe travels.A hui hou!

4/10 Poor

Tammy, La Grange

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I had reserved a room with two twin beds based on the picture of the room I saw on Expedia's website. However, our room was a tiny room with the two beds crammed in perpendicular to each other with no table, no chair, no counter space and a tiny shower. The front desk worker told me that this kind of room is given when the regular twin bed rooms are fully booked. This is not appropriate. I should have been notified and asked if I wanted that tiny room. It was the same price as the regular room but very uncomfortable. It should have been a deeply discounted room and not automatically assigned when the room requested was not available.
Stayed 2 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 26 Feb 2024
Aloha Tammy,Thank you for taking the time to share your valuable feedback. Unlike many hotels in Waikiki, we sell our rooms by bed type...not by layout or by view. You booked a twin bed room, and you were assigned this type of room as such. Our property has larger lay out rooms from floors 2 - 4, but they do not have balconies. Our rooms on floors 5 - 8 DO have balconies, however, they are more modestly-sized. Based on availability, we are always happy to room switch and/or upgrade you, which is typically the protocol, however, this weekend we had very high occupancy, so it may not have been an option. In any case, thank you again for bringing your experience to my attention. I will circle back around with our team to ensure that consistent delivery of full contextual information is shared with our guests. Wishing you happy and safe travels going forward.

2/10 Terrible

Kelsey

Stayed 1 night in Feb 2024
Response from Front Desk Agent on 26 Feb 2024
Mahalo nui loa,Kelsey, for taking a moment to rate your recent STAY. We hope that your happy memories of your time in the islands will lead you back to Hawai'i one day soon. Have a safe travels!

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to Waikiki Beach and everything is walkable
Stayed 4 nights in Feb 2024
Response from Lexuss on 24 Feb 2024
Aloha Krzysztof, Mahalo nui loa for the awesome ratings of FIVE OUT OF FIVE! We are glad to see that you enjoyed our amazing central location here in Waikiki. We hope that the experiences you have had here with us and on the island of O'ahu will bring you back to STAY with us again. Until then, we wish you safe travels.A hui hou, Lexuss Guest Service Experience

6/10 Okay

Brenda

Disliked: Property conditions & facilities
It was very close to the wikkie beaches.
Stayed 6 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 21 Feb 2024
Mahalo, Brenda, for taking the time to share your ranking and review. We are happy to know that you found value in our amazing central location, and we hope that your good memories of our islands will bring you back for another visit soon!

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible accommodations
Response from Carolyn Ncube, General Manager on 19 Feb 2024
Mahalo, Carolyn, for your feedback. I hope you take the time to reach out to us directly so that we may get a clearer understanding of your overall experience. The more we know, the more we grow. Wishing you happy and safe travels!

4/10 Poor

Allen J

The only furniture in my room was two single beds. Absolutely no chair table at all. Home service was extremely spotty did not refill empty soap, dispensers, only empty one trash container, did not leave fresh coffee, supplies, etc.
Stayed 5 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 20 Feb 2024
Mahalo, Allen, for sharing your feedback. We have several different layouts for our twin rooms, and if we have the availability to switch guests to another room layout, we will. Real time communication is easy and convenient with our 24 hour Front Desk. I will be sure to share your observations about housekeeping service with out housekeeping manager. Thank you again for your valuable feedback!

2/10 Terrible

dre

Made me pay 100$ for parking didn’t take it off the included price in the stay
Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager: on 19 Feb 2024
Aloha Dre,Mahalo for your feedback and for giving me the opportunity to bring some context to your narrative.Firstly, you had a one night reservation, and if you were charged for parking, which you weren't, it would have only been 45 plus tax not 100.Secondly, parking is not inclusive in the room rate for our hotel nor any that I know of in our market.Thank you again for communicating. We wish you the best.Mahalo,Carolyn NcubeGeneral Manager

2/10 Terrible

Mitchell Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, worn down
Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager on 19 Feb 2024
Mahalo, Mitchell, for taking the time to rate and review your stay. Our building is post-modern and has a refreshing retro feel that stands in stark contrast to the growing high rises that surround us. Our amazing central location, which is only a short block away from the best part of Waikiki Beach, our friendly and knowledgeable hotel team, and our clean, comfortable rooms are regularly- celebrated aspects that our valued guests, both new and returning, often highlight. Though you had different perspective, we do hope that you enjoyed your time in the islands and wish you safe travels going forward.

4/10 Poor

Michael

Travelled with family
Great staff. The rooms were very limited in any amenities and the bed was a futon that was completely sacked out. No place to unpack your clothes. They charged an extra 15 dollars a day for what you normally get at any other hotel for free. I would not recommend this place.
Stayed 7 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 18 Feb 2024
Mahalo nui loa, Michael, for taking the time to share your feedback and to celebrate our team. We are looking forward to a refreshment of the form and function of our rooms this coming year, and we hope that you give us another chance to make a better impression on you. Until then, wishing you happy and safe travels!

10/10 Excellent

Aaron

Stayed 3 nights in Feb 2024
Response from Front Desk Agent on 18 Feb 2024
Mahalo nui loa, Aaron, for taking the time to rate your recent STAY with a high score! We hope to have the pleasure of hosting you again in the very near future. Happy and safe travels!

10/10 Excellent

Walter R

Liked: Cleanliness, staff & service, property conditions & facilities
construction started quite early next door but all in all it was a great stay.
Stayed 4 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 17 Feb 2024
Mahalo nui loa, Walter, for taking the time to rate and review your recent STAY a FIVE OUT OF FIVE stars! Waikiki is growing bigger every day and our neck of the woods is no exception. Our city's noise ordinance with regards to construction is from 8 a.m. - 5 p.m., so if guests hear this type of noise outside of this perimeter, a call to our Front Desk in real time will alert me to follow-up with the Mayor's office for rectification. Thank you again for celebrating your overall experience. We hope to have the pleasure of hosting you again soon!

8/10 Good

Lisabeth

Travelled with partner
Liked: Staff & service
This hotel is VERY loud. Partly because there is construction going on right behind it, so that’s hardly the hotels fault. However bring your ear plugs. There is also a noisy bar across the street and the front of the hotel faces the back of a really huge hotel and all the deliveries come through there. So that adds to the noise. The staff is great! Very helpful. My husband and I got sick while we were there and the night crew was very helpful and accommodating. Even helped me with new bedding at 3:15 in the morning when housekeeping was not there. This is a very basic hotel room. Not a lot of frills but I’d stay again.
Stayed 4 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 16 Feb 2024
Mahalo nui loa, Lisabeth, for taking the time to rate and review your recent STAY. While we are sorry to hear of your illness, we are very happy to know that our friendly and accommodating team took care of you and your husband in your time of need. Thank you for mentioning our central location in the heart of Waikiki where construction sites, restaurants, bars, and shops abound. Waikiki is a little big city that sleeps late and gets up early, so light sleepers are encouraged to stop by our 24 hour Front Desk to pick up free ear plugs. Thank you again for your valuable feedback. Wishing you and yours a happy, safe, and healthy year ahead!

4/10 Poor

Audi

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Cons: there were NO OUTLETS in the entire room that were empty or useable for guests. There was one that had a lamp and the ac, that I had to unplug the lamp so I could charge my phone. The AC leaked and soaked the entire carpet. The tv didn’t work at all. The phone didn’t even have a dial tone, so also broken. The shower constantly leaked even when we turned the knobs completely off. The bathroom door couldn’t open all the way due to poor placement of toilet and sink. There was a light switch that led to nowhere. The curtains were not thick enough and let light in and the lights on the street at night were so bright, we thought the light was still on after we turned the lights out. There were vintage glass panels on the windows that did not open. The balcony had water from our AC and the hotel room directly above us as well. Pros: the was the location was 2 minutes from Waikiki beach. There were snacks in the lobby. You could borrow towels for the beach and floaties if available. There was also free coffee in the morning in the lobby but I did not try it.
Stayed 3 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 14 Feb 2024
Mahalo, Audi, for your feedback and for giving me the opportunity to address your concerns, which I personally looked into after seeing your review. Our shift notes show that you chose not to relay your observations to the desk in real time while you were in-house, which would have afforded us the chance to make your stay more pleasant. I am happy to hear, however, that you recognized some of the highlights of our hotel: our amazing central location and our convenient amenities, which along with our incredibly friendly and helpful team, can easily round out an overall great experience. Wishing you safe travels going forward!

6/10 Okay

anthony

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 14 Feb 2024
Mahalo nui loa, Anthony, for taking a moment to rate your recent STAY. We hope that your happy memories of your time in the islands will lead you back to Hawai'i one day soon.

6/10 Okay

Jeferson, Inglewood

Liked: Staff & service
I stay there again because of the location and staff were nice .
Stayed 3 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 14 Feb 2024
Aloha Jeferson,Mahalo nui loa for taking the time to rate and review your recent STAY. We are happy to know that you found value in your overall experience, and we look forward to your next visit!

10/10 Excellent

Stoil

Liked: Cleanliness, staff & service, property conditions & facilities
frendly staff
Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager on 13 Feb 2024
Mahalo nui loa, Stoil, for taking the time to rate your recent STAY a FIVE OUT OF FIVE star rating! :) We appreciate that you recognize the friendliness of our team, who all work diligently to ensure that our guests have a great experience at our hotel. We hope to see you again soon!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
That staff was always excellent!
Stayed 6 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 13 Feb 2024
Mahalo nui loa, Jacob, for celebrating our fantastic team! We hope that his highlight will inspire you to STAY with us again soon!

6/10 Okay

Daquan

Liked: Staff & service
Nice area
Stayed 3 nights in Feb 2024
Response from Lexuss on 10 Feb 2024
Aloha Daquan,Mahalo nui loa for taking time out of your day to share your experience with us. Thank you for acknowledging our location. We are in a great area where the beach is only three minutes away, and the shops and restaurants are all within walking distance. We hope this encourages you to STAY with us again. Until then, we want to wish you safe travels.Mahalo,LexussGuest Service Experience

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Very nice employee good costumer service, loved
Stayed 9 nights in Jan 2024
Response from Lexuss on 10 Feb 2024
Aloha Jose, Mahalo nui loa for the incredible FIVE OUT OF FIVE rating! Our team is delighted to hear that you appreciated our customer service. We hope that your experience here will bring you back to STAY! Until then, we want to wish you safe travels.Mahalo,LexussGuest Service Experience

10/10 Excellent

Beth

Liked: Amenities
Overall, I had a wonderful experience.. they were so kind to hold my belongings AFTER checking out which I greatly & truly appreciated!!! Mahalo to Toshi & Lexxus
Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager on 10 Feb 2024
Mahalo nui loa, Beth, for rating and reviewing your recent STAY a FIVE OUT OF FIVE stars! Both Lex and Toshi are thrilled to know that you appreciated their excellent service, and they look forward to hosting you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager on 10 Feb 2024
Mahalo nui loa, David, for taking the time to rate your recent STAY with a high score! We hope to have the pleasure of hosting you again in the very near future. Happy and safe travels!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating
Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager on 9 Feb 2024
Mahalo nui loa, Charles, for taking the time to share a FIVE OUT OF FIVE star rating and review of your recent STAY. We are so happy to receive such a lovely celebration of our friendly and knowledgeable team, and we hope that your pleasant interactions with them will be one of the many reasons to make you choose our hotel again for future visits.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a good breakfast eating place and walkable distance to Kalakaua shops, International market Place and the Beach
Stayed 1 night in Jan 2024
Response from Carolyn Ncube, General Manager on 7 Feb 2024
Mahalo nui loa, Mary, for your positive rating and review of your recent stay. We are glad that you see incredible value in our convenient central location, and we hope that you make it back to the islands for another visit soon! Happy New Year!

6/10 Okay

Ashlynn

Stayed 3 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 7 Feb 2024
Mahalo, Ashlynn, for taking your time to rate your recent visit. We encourage you to reach out directly to let us know about the particulars of your stay. We love hearing from our guests as we consider all communication valuable for our growth. Happy New Year to you and yours!

10/10 Excellent

Sonoe

Stayed 1 night in Feb 2024
Response from Carolyn Ncube, General Manager on 21 Mar 2024
Mahalo nui loa, Sonoe, for celebrating us with a FIVE OUT OF FIVE star rating! We are so thrilled to know that you thoroughly enjoyed your STAY with us, and we hope to have the pleasure of hosting you again soon!

6/10 Okay

Khoa

Liked: Cleanliness, staff & service
Not enough parking for guess.
Stayed 2 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 6 Feb 2024
Mahalo nui loa, Khoa, for sharing your sentiments about our very limited premium parking. As you may know, or have recently discovered, Waikiki's parking scene is pretty pricey because there's just not an abundance of free options. We have 84 rooms and 16 parking spots, which means that we assign on a first come, first serve basis to be fair to our guests. If you check-in at a later time when parking may likely already be filled up, we can direct you to area garages that may have comparable parking rates. Thank you again for your feedback. Wishing you safe travels and a very Happy New Year!

6/10 Okay

Oliver, Gainesville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carolyn Ncube, General Manager on 6 Feb 2024
Mahalo nui loa, Oliver, for taking the time to rate your recent experience. We would love to hear directly from you about the particulars of your visit because when we know, we grow. Happy New Year to you and yours!

8/10 Good

Stalin

Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly Staff!!
Stayed 7 nights in Jan 2024
Response from Carolyn Ncube, General Manager on 26 Jan 2024
Mahalo nui loa, Stalin, for taking the time to rate and review your recent STAY! We love seeing our amazingly friendly and knowledgeable team get celebrated by our valued guests, and we hope that such a positive experience will make you choose us again in the very near future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly, helpful, and accommodating. This coupled with a location so very close to the beach made our 5 yr old granddaughters’s first visit to Hawaii simply fantastic.
Stayed 8 nights in Jan 2024
Response from Carolyn Ncube, General Manager on 26 Jan 2024
Mahalo nui loa, Robert, for sharing your FIVE OUT OF FIVE star rating and review. We are thrilled to know that you and your granddaughter had a lovely time in Waikiki largely in part to our amazing central location and our friendly team, and we hope that you'll consider making a trip to the islands, with a STAY at our hotel, a family tradition. Happy New Year to you and yours!

6/10 Okay

Christian

Travelled with family
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Carolyn Ncube, General Manager on 23 Jan 2024
Mahalo nui loa, Christian, for taking the time to rate your recent stay. If you feel so inclined, we would love to hear directly from you to learn about the particulars of your stay because the more that we know, the more that we grow! Happy New Year to you and yours!

4/10 Poor

Andrew

Travelled with family
Disliked: Amenities, property conditions & facilities
Little parking availability for travelers. Rooms have bad lighting.
Stayed 2 nights in Jan 2024
Response from Carolyn Ncube, General Manager on 23 Jan 2024
Mahalo nui loa, Andrew, for your valuable feedback. Our modestly-sized property does have limited parking that is available on a first come, first serve basis. Our rates are comparable to hotel and public garages/lots in the area. We advise our guests to consider just renting a car for one or two days to explore the island and to save on parking and rental expenses. Our award-winning public transportation is both cost effective and convenient to manage. We are looking forward to improving the form and function of our rooms in the coming year, and we hope that you give us another chance to show us our best side in the future.

2/10 Terrible

Viviana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Manager and some of the front desk staff dont know how to treat a customer ... only good service came from juvie ! Super cool girl !
Stayed 2 nights in Jan 2024
Response from Carolyn Ncube, General Manager on 18 Jan 2024
Mahalo nui loa, Viviana, for leaving a second review of your stay. We appreciate your celebration of Juvie, who along with our entire team, delivers consistent excellent service to our valued guests. Keeping true to our company policies protects both our guests and our operations. Thank you for being open to that understanding.

6/10 Okay

Chakkapong, Mountlake Terrace

Stayed 1 night in Jan 2024
Response from Carolyn Ncube, General Manager on 19 Jan 2024
Mahalo nui loa, Chakkapong, for taking the time to rate your stay. We welcome every opportunity to learn more about your experience and hope to hear back from you soon! Happy New Year to you and yours!