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Reviews of Ala Moana Hotel by LSI Resorts

3 out of 5
Ala Moana Hotel by LSI Resorts
410 Atkinson Drive, Honolulu, HI

Reviews

6.2
Rating 10 - Excellent. 136 out of 868 reviews" "
Rating 8 - Good. 245 out of 868 reviews" "
Rating 6 - Okay. 188 out of 868 reviews" "
Rating 4 - Poor. 146 out of 868 reviews" "
Rating 2 - Terrible. 153 out of 868 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This should be a low rating, during the reservation and after, there was NO NOTICE that we reserved a condo inside a hotel. There was no daily cleaning of room and we had to pay an extremely high price to get our room cleaned and serviced. This was a condo again no notice during the reservation process was that noted and I will be fighting for reimbursement of the cleaning fee charged to me. That is wrong.
Stayed 6 nights in Apr 2024
Response from LSI on 16 Apr 2024
Thank you for your feedback, we appreciate it. We are sorry that you we're not satisfied with your stay with us. We mentioned in Expedia website under the policies that units booked under LSI Resorts At Ala Moana are privately managed hotel units at Ala Moana. We apologize for any inconvenience this has caused you.

4/10 Poor

Winson

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked thru Expedia and upon arrival they couldn't find my booking. I had a lot of errands to run so I left and came back often before check in and out of the 3 times I asked they COULD NOT FIND MY BOOKING. I also asked months ahead of time to change my King bed to 2 Queen beds and they completely forgot and couldn't accommodate when I arrived. Also they threw me in an accessibility room, where the bathroom flooded and water got everywhere the entire time.
Stayed 5 nights in Mar 2024
Response from LSI on 8 Apr 2024
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.

8/10 Good

shannon Marie

Stayed 1 night in Feb 2024
Response from LSI on 20 Mar 2024
Thank you for your feedback, we appreciate it.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
The place was very dated and it wasn’t a great view for beachfront
Stayed 2 nights in Feb 2024
Response from Tyra on 21 Feb 2024
Hi , We are so sad to hear this from you. We will make sure this will not happened again. Our goal is to make each stay memorable and unforgettable. Your feedback is much appreciated for us to know what needs to be improved.Regards.

2/10 Terrible

shelli

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom smelled musty and so did the small room. The smell gave my husband lung problems and both got a headache.
Stayed 1 night in Feb 2024
Response from LSI on 16 Feb 2024
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and convenient
Stayed 2 nights in Jan 2024
Response from LSI on 28 Jan 2024
Thank you for your feedback, we appreciate it.

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from LSI on 22 Jan 2024
Thank you for your feedback, we appreciate it. Looking forward for your next stay with us!

6/10 Okay

Jean, Bloomer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from LSI on 22 Jan 2024
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.

4/10 Poor

Nissa Van

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from LSI on 16 Jan 2024
Thank you for your feedback, we appreciate it.

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was under LSI properties, thinking that the stay at Ala Moana Hotel would be like previous stays. This stay, room was dirty, dingy sheets, towels, and shower curtains. No wash towels provided, no service, and if you want toilet tissue, plan on purchasing yourself. Not a great experience at all!
Stayed 7 nights in Dec 2023
Response from LSI on 9 Jan 2024
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer you an even better experience in the future.

4/10 Poor

Elsa

Room bathroom was filthy!
Stayed 2 nights in Dec 2023
Response from LSI on 4 Jan 2024
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

6/10 Okay

Venise

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
stayed in kona tower privately managed room which was dated, stains on sofa, dusty, odor.
Stayed 2 nights in Dec 2023
Response from LSI on 4 Jan 2024
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs cleaning
Had room# 2605, ref/freezer had not been defrosted for probably a couple of months, ice build up and wetting the floor. Shower curtains had not seen cleaning also had a smell to it. Hallway mirror falling apart. Trash behind furniture, lamp light not working. Microwave oven sparking inside.
Stayed 6 nights in Nov 2023
Response from LSI on 5 Dec 2023
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

8/10 Good

Humberto

Business traveller
Shower head and multiple soap holder had soap scum buildup.
Stayed 4 nights in Nov 2023
Response from LSI on 5 Dec 2023
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

10/10 Excellent

María

Business traveller
Liked: Amenities
The location is great
Stayed 7 nights in Nov 2023
Response from LSI on 17 Nov 2023
Thank you for your feedback, we appreciate it.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate, great stay
I'd have a hard time staying in Pensacola (where I live) for what I paid per night at the Ala Moana. Hotel staff were friendly, efficient, and professional. Hotel room wasn't very large, but then . . . I wasn't there very long and pretty much used it just to sleep. Iron and ironing board worked fine. Used fridge to store cold drinks; didn't use microwave. Good shower pressure; hot was plenty hot. Good stay and I'd stay here again!
Stayed 5 nights in Nov 2023
Response from LSI on 16 Nov 2023
Thank you for your feedback, we appreciate it.

2/10 Terrible

Aren

Business traveller
Disliked: Staff & service, property conditions & facilities
Do Not Book Ala Moana
besides being misrepresented online as to price offered, it was not clear the expensive room was owned by some individual and offered NO TV, broken light (1 of 2) in bathroom.
Stayed 1 night in Nov 2023
Response from LSI on 16 Nov 2023
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account and forward this to our housekeeping team to enhance future services and aim to offer an even better experience in the future.

4/10 Poor

Sean

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Beware the LSI managed rooms at Ala Moana Hotel.
We stay at the Ala Moana Hotel a over a dozen times a year. Everything has been great in the past, the last trip was not. When we arrived on one of our Doctors appointment day we discovered we were booked in a room managed by LSI and informed of the 3pm check in 'rule'. No problem, left our bag with the bell desk and went to our appointments. After returning and checking in we had our first disappointing stay with Ala Moana hotel, room was musky, noisy aircon, dimmest lights in bathroom and room were frankly hazards to safety and to dim to read by. We still prefer the hotel but will make sure its a Mantra room not LSI in the future.
Stayed 1 night in Nov 2023
Response from LSI on 15 Nov 2023
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

8/10 Good

Cesar Augusto Mercado

Liked: Staff & service, property conditions & facilities
Response from LSI on 10 Nov 2023
Thank you for your feedback, we appreciate it.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from LSI on 31 Oct 2023
Thank you for your feedback, we appreciate it.

4/10 Poor

Melvin

Liked: Amenities
Disliked: Staff & service
1. I didn't have any service that wasn't asked for during on-line reservation. Finally when I said I'll pay for changing my linen but how much, but they decided to come in anyway. 2. My room did not have a safe or anyplace to secure valuables, and they came my room when I had cash, computer, and personal items unsecured. 3. I always keep a "DO NOT DISTURB" sign on my door at all times, unless I'm expecting something. 4. Refrigerator needs to be defrosted as the ice in the freezer seems to be preventing the door from closing properly. 5. my initial communication with them was what they provided and they responded with a 702 area code number, so I maintained further communication with that number until I asked for linen, then NO RESPONSES? My huge issue is somebody came into my room without my permission and I had a "DO NOT DISTURB" sign on my door. The hotel hallway camera is just above my room so I'm sure they can find out WHO came into my room and changed the door lock code?? My key was still valid as it still allowed me elevator access to my room. Why would they change the door lock code? I also notice housekeeping closing doors as they clean other rooms??? I don't know what was missing or how much money was missing?
Response from LSI on 22 Oct 2023
Hi Melvin, thank you for your feedback, we appreciate it. We really apologize for what happened. We will take your comments into account to enhance our services and aim to offer an even better experiences in the future.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Beware of rooms not owned by the hotel
This is a room at the Ala Moana hotel but it is not managed by the hotel. I’ve stayed there many times and the hotel is great! But this room was dirty , there was some lipstick on the bathtub , food from the previous guest was not removed from the refrigerator and the couch looked dirty. There are coats for cleaning, make sure you are booking with the hotel and not a property owned by a company at the hotel .
Stayed 2 nights in Oct 2023
Response from LSI on 9 Oct 2023
Thank you for your feedback, we appreciate it. We will forward your comment to out housekeeping team will take your comments into account to enhance our services and aim to offer an even better experience in the future. We apologize for any inconvenience this has caused you.

6/10 Okay

Bridget

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to resturants and shops amenties are well kept room was clean and security was present I rented the room thru expedia was not aware it was handicapped unit not all the plugs were working blow dryer sounded like it would explode staff was unhelpful because it was a private unit When I have stayed in the past as a hotel customer I was treated more friendly
Stayed 5 nights in Oct 2023
Response from LSI on 9 Oct 2023
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Located close to tourist sights.
Stayed 1 night in Sep 2023
Response from LSI on 18 Sept 2023
Thank you for your feedback, we appreciate it.

4/10 Poor

Veronica

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Upon entering our room we noticed bugs around the microwave & crawling around the cracks near the wall couldn’t get a new room until the next day but they were gonna have to charge additional $90 for exciting cleaning charge. Also didn’t like having to ask for toilet paper,sheets, towels & trying to find an empty trash bin in lobby to throw our room trash out because that wasn’t included in our stay since the room they gave us was privately owned. Which meant that housekeeping couldn’t do anything for us we had to call a number & still never got toilet paper for the nine days we stayed. We just bought some from target got tired of them saying anything extra was an additional charge like the towels. I guess they thought two towels was enough & asking for more was asking for extra.
Stayed 9 nights in Sep 2023
Response from LSI on 18 Sept 2023
Thank you for your feedback, we appreciate it. We are sorry that you are not satisfy with your stay. We will make sure to forward your comments to the management and housekeeping team to address this kind of issue and won't happen again the future.

2/10 Terrible

Marissa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
LSI tricked you into believing their rates are low. With all the additional charges that are almost hidden to the eyes, they charge twice more than you would normally pay at the front desk. Expedia you are also responsible for their misleading prices. Also, I never checked in because the dates I selected were not given correctly. I requested booking starting from the 26th to 28th, the confirmation given was 27th to 28th. When i tried to change it their 3 offices in different states weren't opened yet. When i went on chat and asked for cancelation but was told refund was not guaranteed. Not happy at all and wouldn't recommend buy with LSI.
Stayed 1 night in Aug 2023
Response from LSI on 31 Aug 2023
We appreciate your feedback. Thank you.

4/10 Poor

JOSH

Stayed 1 night in Aug 2023
Response from LSI on 29 Aug 2023
Thank you for your feedback. We appreciate your feedback.

2/10 Terrible

reginald

Travelled with family
Liked: Amenities
I did not stay because tgecroim was not clean and was full of garbage. The beds had dirty sheets. I requested a king they gave me 2 twins. The manager told mevthevroom was not the responsibility of the hotel. It was was the worst experience ever. We stayed in the lobby all night and we checked in a nice hotel the next day.
Stayed 2 nights in Jul 2023
Response from LSI on 3 Aug 2023
We apologies for the inconvenience this has caused you. Thank you for your feedback- we will forward your comments to housekeeping management.

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Dirty bathroom-no tissues or extr toilet paper-no housekeeping
Stayed 3 nights in Jun 2023
Response from reservations on 5 Jul 2023
Thank you for your feedback. We apologize that we fell short with providing the stay your expected. We will share your comments with housekeeping.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
Additional charges $85/day to get your room cleaned. $22 for new towels. Bathroom was poorly cleaned - torn shower curtain, mold on bathroom wall tile, bathtub, and shower curtain liner. Complimentary coffee was all decaf and condiments were so old. Floors were dirty and felt gross to walk on. Couldn't use closet to store our luggage because the broken ironing board could not be closed.
Stayed 5 nights in Jun 2023
Response from reservations on 14 Jun 2023
Thank you for your review. We apologize that we did not deliver the stay you expected. We will notify housekeeping of your comments.

2/10 Terrible

Terri

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ocean view was only if you stood on the balcony and looked between 2 tall buikdings. Room was not advertised as for handicapped and thus, no tub. Sink area tiny. Hotel refused to change the room because it was not under their control which also made housekeeping unavailable so we could not ask for extra towels or blankets. Bed was uncomfortable. We left 1 day early due to the most horrendous hotel stay we have ever experienced.
Stayed 2 nights in May 2023
Response from reservations on 24 May 2023
We apologize that you did not enjoy your stay. Thank you for your feedback

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff always friendly. Conditions of LSI room are worn and well maintained
Stayed 1 night in Apr 2023
Response from LSI on 1 May 2023
Thank you for your feedback.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Our check in was seamless . The staff was friendly and helpful . We had a clean , comfortable room . We loved the gym there and worked out daily . I loved the close proximity to Ala Moana mall and Waikiki without having to be in the hustle of Waikiki. Will stay here again .
Stayed 4 nights in Apr 2023
Response from LSI on 1 May 2023
Thank you for your feedback.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from reservations on 24 May 2023
Mahalo for your 4 star review. We hope to see you again soon.

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome thanks
Stayed 4 nights in Mar 2023
Response from LSI on 1 May 2023
Thank you for your feedback.

6/10 Okay

Estela

Disliked: Staff & service
Limited bathroom supplies
Our stay was quite comfortable. The huge issue was about supplies: 2 rolls of tissue paper, 4 tiny bottles of shampoo/conditioner, 4 tiny bars of soap. All these gone in a week for a couple. I emailed to ask if they’ll give more, no reply whatsoever. Stayed for 15 days. We bought everything else we needed. Not even complimentary bottles of water.
Stayed 15 nights in Mar 2023
Response from LSI on 1 May 2023
Thank you for your feedback.

2/10 Terrible

Phan

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room small, dirty, and parking lots are dirty and smell
Stayed 3 nights in Mar 2023
Response from LSI on 1 May 2023
Thank you for your feedback. We are sorry to here your concerns and hope you have emailed us regarding them.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the hotel convenience to shopping, restaurants and the location is perfect for getting to and from visiting family and friends.
Stayed 5 nights in Feb 2023
Response from LSI on 1 May 2023
Thank you for your feedback.

4/10 Poor

Carol

Disliked: Property conditions & facilities
Could not get any hot water in the shower; also the shower grout was really dirty looking; just did sponge bath. Otherwise, property was okay.
Stayed 2 nights in Feb 2023
Response from LSI on 1 May 2023
Thank you for your feedback. We hope you have emailed us with your concerns.

2/10 Terrible

Nicholas

Disliked: Staff & service, room comfort
Read the fine print before you book!
This place — more specifically, the room itself— was awful! Generally speaking, the hotel itself was pretty nice. It’s one of the oldest hotels on the island, but it’s still pretty nice. However, the room that was booked from the site WAS JUST AWFUL! Whatever you do: Read the fine print! What do I mean by that? Well, a number of the rooms that are booked from this site (sorry, hotels.com) go through some “timeshare” type ownership called LSI Management. What does that mean? That means that if the room your booking goes through that LSI thing, your room has absolutely nothing to do with the hotel you’re in! So, even though your room is obviously physically located IN the Ala Moana hotel, its actually owned by someone else, and you will get zero service from the hotel! So… need your room cleaned? Sorry. Need some extra towels? Nope. Ran out of toilet paper? Too bad. Clearly, we should have read the fine print more carefully. We’ve booked dozens and dozens of hotels! Lesson definitely learned, but be careful with this place. At least insofar as the rooms go.
Stayed 7 nights in Feb 2023
Response from LSI on 12 Mar 2023
We apologize,. will bring your concerns to management.

2/10 Terrible

JOYCE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1.Lock on door did not work.Discrepancy between hotel and LSI to responsibity to repair.Was never corrected 2.UNclean - soap ring in bathroom. Dirty carpet and stain on floor. Very dirty Patio windows.Dirty dust cover on bed 3. Sugar and creamer for coffee was old and hard 4Roaches seen on bed last night of stay.Hotel staes that they had no jurisdiction over these matters, as this was LSI property. 5. extra charge for cleaning and towel services I will make sure that I never use your service in life
Stayed 7 nights in Feb 2023
Response from LSI on 12 Mar 2023
We apologize for your concerns.

6/10 Okay

cora

Stayed 5 nights in Feb 2023
Response from reservations on 27 Feb 2023
Mahalo for your review. We appreciate your business and hope to see you again soon.

4/10 Poor

CURTIS

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ala moana review
you did no disclose that housekeeping would not provide services. i wasted an hour trying to call you to get more towels. the handicapped room shower flooded the bathroom. when i finally made phone contact, the only remedy offered was to change hotels.
Stayed 3 nights in Feb 2023
Response from LSI on 11 Feb 2023
Thank you for your feedback.

8/10 Good

Elizabeth

Liked: Staff & service, amenities
very adequate. minimally run down but sleeping area clean and nice. not fancy but comfortable alrhough i was only there one night
Stayed 1 night in Jan 2023
Response from LSI on 28 Jan 2023
Thank you for your fed back.

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Save your money and book with the hotel directly!
The room needs an update. It is on a floor that does not at all feel like Ala Moana, and the room solidified that it is NOT an Ala Moana Hotel stay. You can tell the cleaning service was rushed and not up to par with the hotel cleaning as this owner uses a contracted company to clean (I'm assuming). Streak marks on reflective surfaces were present, residue from cleaning materials or spilled liquid on the mini fridge door, crumbs on the carpet in front of the dresser, and an alarm clock that was not plugged in at all helped to make this experience feel bootleg.The microwave looks like it was made at least 10 years ago. The price of cleaning was included in the booking, so I expected a clean room and did not get one. Stains are present on the wall and you can see that the toilet was recently replaced, but no effort to adjust the flooring to make it less evident. Changes to the booking are also impossible, which is another reason why I would never book this room or with LSI again.
Residue on the fridge made it feel like the room was not cleaned after last booking.
Stains and crumbs were present on the carpet.
You can see where the toilet was swapped out.
This microwave seems like it was made before Y2K. I can't remember the last time I saw a microwave with a knob.
Stayed 1 night in Jan 2023
Response from LSI on 28 Jan 2023
Thank you for your update on the suite. we will update management.

6/10 Okay

Alex Kim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
they need to update the room and provide daily housemate.
Response from LSI on 28 Jan 2023
Thank you for your feed back

10/10 Excellent

JONATHAN, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sharon

Response from LSI on 10 Nov 2023
Thank you for your feedback, we appreciate it.

8/10 Good

Dan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is next to Ala Moana Shopping Center with easy access to the mall.
Stayed 2 nights in Nov 2022
Response from LSI on 4 Dec 2022
Good day,Yes, you may be able to access the Mall.

8/10 Good

Janice

Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed at this property multiple times because it’s in a great location just across from the big shopping center, transportation hub for bus/trolley routes. This particular unit was wheelchair accessible, only one bed, two chairs inside but no table, and while conveniently located diagonally off the elevators, it can be a little “busy”. No tub, shower only.
Response from reservations LSI on 18 Nov 2022
thank you for your comments