Top Hotels Near Hollywood Heights Park in Fayetteville

"Upon opening the door there was a very strong smell of stale cigarettes, although the property is supposed to be smoke-free."

"Staff was very nice . My daughter dropped her favorite stuffed animal and they had it at the front desk when time to check out "

"It was ok, customer service took way too long to respond. No linens or ready to use pots and pans. Wasn’t really clean when I entered and wasn’t ready at the time it was supposed to be. Air conditioner only cooled part of the room. Once settled there were no problems "

"DO NOT RENT FROM THIS COMPANY — UNPROFESSIONAL AND UNACCEPTABLE CONDITIONSI strongly urge others to avoid renting this property or doing business with Properties by Preston. The unit was listed as non-smoking, yet from day one, it reeked of cigarette and marijuana smoke. The smell triggered migraines and nausea, and we found a weed pipe under the exterior steps—indicating this is an ongoing, ignored issue.The air conditioning never worked properly. Despite reporting it on Day 1, the thermostat stayed in the mid-75s even when set to 66. The system ran constantly without cooling. We gave the management team 8 full days to fix these serious issues, but they failed to act.We ended our stay early due to the uninhabitable conditions. Both the property managers and VRBO customer service acknowledged that a refund for the unused nights would be issued. However, over 19 calendar days later, we are still waiting. We’ve received only vague references to an ongoing “review,” with no refund or explanation provided.This company shows a complete lack of professionalism, poor communication, and failure to uphold basic standards of cleanliness and comfort. Unless you're fine with smoke-filled units, broken A/C, and unfulfilled refund promises, stay far away from this property and this management company.Unless you are comfortable living with the smell of cigarettes and marijuana, broken A/C, and poor accountability, I strongly advise against renting this apartment or any property. "

"Served our purposes, convenient location."