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Absolutely beautiful hotel ! You can tell these employees take care of this hotel and genuinely care about every guest ! It feels so homey when you walk into the lobby and staff is super friendly and helpful! Our room was super clean and everything in the room worked properly! Beds were super comfy ! The pool and hot tub were a big hit with my family ! Hot tub was hot and pool was heated to a nice pool like temperature ! We will definitely stay here again !
Tori
Stayed 1 night in Apr 2024
Response from Rinkesh p on 5 Apr 2024
Thank You For Staying with us. It sounds like you had an amazing experience at the hotel! It's wonderful to hear that the staff made you feel at home and took care of all your needs. Clean rooms, comfortable beds, and enjoyable amenities like the pool and hot tub can really make a stay memorable. I'm glad to hear you're planning to return in the future!
Clean and comfortable hotel. The owners were very nice and helpful. Nicely decorated and a nice fireplace in the lobby/sitting area. We would definitely stay here again.
So CLEAN!!
And rooms looked updated!
Very nice, quiet, but close enough to town
James
Stayed 1 night in Feb 2024
Response from Rupesh P on 15 Feb 2024
Dear James,Thank you so much for your glowing review! We are thrilled to hear that you found our hotel exceptionally clean, and we appreciate your positive comments about the updated rooms. It's our goal to provide a modern and comfortable environment for our guests, and we're delighted to know we met your expectations.We're also pleased to hear that you enjoyed the quiet atmosphere while still being close enough to town. Striking the right balance between tranquility and accessibility is important to us, and it's wonderful to hear that our location suited your preferences.Your kind words serve as a great encouragement to our team, and we are grateful for your feedback. If your future travels bring you back to the area, we would be honored to host you again and provide another fantastic experience.Thank you for choosing our hotel and for taking the time to share your positive impressions.
Not luxurious or anything, but the room was very clean and the folks who run the place were friendly and helpful. A really good budget-friendly option for the area, which can be pricey! Only complaint is that the pool area was a bit outdated and the hot tub not as hot as we like 'em, but still more than functional.
Dear Melissa,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be very clean, and we appreciate your kind words about our service. Providing exceptional service is a top priority for us, and we are thrilled that our team met your expectations.It's wonderful to know that you found your stay to be worth the money. Guest satisfaction is at the core of our mission, and your feedback reinforces our commitment to delivering quality accommodations and service.We truly value your patronage and feedback. If your future travels bring you back to the area, we look forward to the opportunity to welcome you again and provide another excellent stay.Thank you for choosing our hotel.
Room was very comfortable. The only negative was the provided breakfast was not remarkable; it was adequate although the waffle maker had not been activated by the time we arrived an hour after the posted starting time so had to wait until it was warmed up.
W
Stayed 2 nights in Nov 2023
Response from Rupesh P on 2 Dec 2023
Dear W,Thank you for sharing your experience with us. We're pleased to hear that you found the room very comfortable. However, we sincerely apologize for the inconvenience you encountered with the breakfast service. Your feedback is valuable, and we will address the issue with the delayed activation of the waffle maker to ensure a more seamless experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.
Nobody at front desk at check in. Had to wait awhile. Other than that, no complaints, very comfortable stay.
Kathy L
Stayed 2 nights in Nov 2023
Response from Rupesh P on 2 Dec 2023
Dear valued guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during check-in due to the absence of our front desk staff. We appreciate your patience and are pleased to hear that, aside from this, you had a very comfortable stay. Your comments are valuable to us, and we will use them to improve our services.We look forward to the opportunity to welcome you back and provide you with an even better experience.
We were two couples passing thru Michigan with a one night stay. My sister and I stayed up late and the manager lite the electric fireplace for us, got some wine glasses out and were able to enjoy the lobby for a few hours of hours of wine and conversation
Thank you for accomodating us
Nice breakfast touch was the make your own waffle machine
carol
Stayed 1 night in Nov 2023
Response from Rupesh P on 25 Nov 2023
hank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you and your sister had a wonderful stay, and we're delighted that our manager could assist in creating a cozy atmosphere for your late-night wine and conversation in the lobby. Providing a warm and accommodating environment is a top priority for us, and we're pleased we could enhance your experience.We're also glad you enjoyed the breakfast, especially the make-your-own waffle machine. It's our pleasure to offer a variety of choices to make your stay enjoyable from start to finish.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you and your group back in the future. If there's anything specific you'd like to share or if you have any further suggestions, please feel free to let us know.
6/10 Okay
Verified traveller
19 Nov 2023
Nothing special not bad for price.
It was ok for the price. Mattresses were a lil stiff for my liking. Only real complaints was the in room heater. The thing would turn on every three minutes. It's like the room couldn't hold a 70 degree temperature. It kept my wife up bc it was pretty loud. The pool and hot tub were really nice and huge.
Verified traveller
Stayed 1 night in Nov 2023
Response from Rupesh P on 25 Nov 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that you found the price reasonable and enjoyed the amenities like the pool and hot tub.We apologize for any inconvenience caused by the stiffness of the mattresses and the issue with the in-room heater. Your comfort and a peaceful night's sleep are important to us, and we are sorry for any disruption it may have caused. Please know that we will look into the matter and address it to ensure a more comfortable stay for our guests in the future.We appreciate your understanding and thank you for bringing these matters to our attention. If there's anything else you'd like to share or if you have further suggestions for improvement, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience.
The hotel was very clean, staff was very friendly. However, the bed was a little uncomfortable. But overall it was a great stay.
Kirstin
Stayed 2 nights in Nov 2023
Response from Rupesh P on 25 Nov 2023
Dear Kirstin,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive comments about the cleanliness of the hotel and the friendliness of our staff.We're sorry to hear that the bed didn't meet your expectations in terms of comfort. Your comfort is a top priority for us, and we apologize for any inconvenience this may have caused. Please know that your feedback is valuable, and we will look into ways to improve the sleeping experience for our guests.We're pleased to hear that, despite the bed, you still had a great overall stay. If there's anything specific you would like us to address or if you have any additional feedback to share, please feel free to let us know. We value your input, and it helps us in our continuous efforts to enhance the guest experience.
10/10 Excellent
Catherine
19 Nov 2023
Catherine
Stayed 2 nights in Nov 2023
Response from Rupesh P on 14 Dec 2023
Thank you, Catherine!
10/10 Excellent
Neil, FARGO
18 Nov 2023
Neil
Stayed 1 night in Nov 2023
Response from Rupesh P on 14 Dec 2023
Thank Neil!
6/10 Okay
Megan
Travelled with family
13 Nov 2023
Liked: Staff & service
The property was very clean. Staff was friendly and the environment was quiet. The property seems to be in transition. Lots of updates have been made. But the pool area needs updating. Non of the lights worked in the pool or hottub. And hottub was not very hot, with only half the jets working. Overall we were happy. Hopefully they continue to update property
Megan
Stayed 1 night in Nov 2023
Response from Rupesh P on 25 Nov 2023
Thank you for sharing your feedback with us. We're delighted to hear that you found our property very clean, our staff friendly, and the overall environment quiet. We appreciate your positive comments about the updates that have been made, and we're committed to providing a pleasant and comfortable experience for our guests.We apologize for any inconvenience you experienced with the pool area. Your observations regarding the non-functioning lights and the hot tub with limited functionality are duly noted. We appreciate your understanding and patience as we work to address these issues and further enhance our facilities.Your feedback is invaluable to us, and we're grateful for your constructive comments. We are committed to ongoing improvements, and your insights will certainly contribute to making our property even better.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future to showcase the positive changes and updates we continue to make.
We had a hot tub in our room that was great. It filled quickly and stayed hot. It was all very clean and comfortable. We had a very nice stay.
Brooke
Stayed 1 night in Oct 2023
Response from Rupesh P on 25 Nov 2023
Dear Brooke,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the hot tub in your room and that it provided a relaxing and comfortable experience. It's wonderful to know that it filled quickly, stayed hot, and contributed to a very nice stay for you.Maintaining a clean and comfortable environment is a priority for us, and we're thrilled that we could meet your expectations during your visit. If there's anything specific you particularly appreciated about your stay or any suggestions you may have for us to further enhance our guests' experiences, please feel free to share.
Convenient and budget friendly. Outdated and very basic. Very dark inside. Staff was very friendly and polite.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Rupesh P on 26 Oct 2023
Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found your room to be fairly spacious and comfortable, and we appreciate your feedback regarding the amenities.We regret to hear about your disappointment with the lack of a microwave in your room. We understand the convenience this provides, and we'll certainly take your comment into consideration for future improvements.Regarding the whirlpool in the Pool Room, we're sorry to hear that it didn't meet your expectations. Your feedback about the number of jets and the water temperature is valuable, and we will address this issue to ensure a more enjoyable experience for our guests in the future.We genuinely appreciate your input as it helps us identify areas for improvement. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out. We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future.
Room was fairly spacious & comfortable. We had 2 Queen beds. There was NO microwave however. Only disappointment was the whirlpool in the Pool Room. While really large in size, only had a few jets that had enough power to them to enjoy, & that was in a spot that fit about 4 people if you wanted to sit close together. It also wasn't very hot.
Very clean place to stay. Pool and hot tub well maintained. The staff seemed friendly.
Branden
Stayed 1 night in Sep 2023
Response from Rupesh P on 2 Oct 2023
Dear Branden,Thank you for taking the time to share your feedback! We're thrilled to hear that you had a pleasant stay at our hotel and found our facilities to be clean and well-maintained. Our team takes great pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your kind words about our friendly staff.We strive to provide a relaxing atmosphere for our guests, and we're delighted to know that you enjoyed the pool and hot tub facilities. Your positive review serves as a motivation for us to continue delivering excellent service.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back on your next visit!
This AmericInn was in a good location to see Saugatuck, Douglas, and Holland sights. Close to a couple of restaurants which were good dining options. Our room was clean - it was nice to have daily housekeeping without having to ask. Breakfast was adequate but not outstanding. They did have eggs, sausage and biscuits with gravy. Not an overabundance of food but that likely helped the hotel have such reasonable prices. Overall a pleasant stay.
Mary
Stayed 2 nights in Sep 2023
Response from Rupesh P on 2 Oct 2023
Thank you for sharing your detailed feedback about your recent stay with us at AmericInn! We're pleased to learn that our hotel's location was convenient for exploring Saugatuck, Douglas, and Holland. We understand the importance of a clean and comfortable room, and we're glad to hear that your room met your expectations. We appreciate your positive comments about our housekeeping service.Regarding breakfast, we appreciate your understanding. We strive to offer a variety of options to cater to different tastes, and your feedback will be taken into consideration as we continually work to improve our offerings.It's great to know that you found the nearby dining options satisfactory and that you had an overall pleasant stay. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you'd like us to improve upon for your next visit, please don't hesitate to let us know.
We're delighted to hear that you found our hotel's location convenient for your travels, especially with the added benefit of allowing pets. We understand that pets are an important part of the family, and we're glad to provide a pet-friendly environment for our guests. Our team is committed to ensuring that both you and your furry companions have a comfortable and enjoyable stay.If there's anything specific you need or any special accommodations for your pet, please feel free to let us know. We want to make sure both you and your pets have a pleasant experience during your time with us.Thank you for choosing our hotel, and we look forward to welcoming you and your pets back on your future travels.
A small and older hotel, but appears to have been updated. Staff was super polite and offered a lot of varied suggestions when asking for dinner ideas & shopping in area. Very close proximity to downtown Saugatuck & Downtown Douglas. Approx 1/4 mi from Saugatuck Brewing, Saugatuck Antique Mall and Christo’s Roadhouse. Continental breakfast isn’t amazing- but pretty standard. Would stay here again.
Christie
Stayed 1 night in Sep 2023
Response from Rupesh P on 27 Sept 2023
Dear Christie,Thank you for choosing to stay with us and for taking the time to share your experience. Your feedback is greatly appreciated and helps us better serve our guests.We're delighted to hear that you found our hotel, though small and older, to have been updated and well-maintained. Our team takes pride in ensuring that our property is in excellent condition to provide a comfortable and enjoyable stay for our guests.It's fantastic to know that our staff made a positive impression on you with their politeness and helpfulness. We believe that local knowledge and recommendations can greatly enhance our guests' experience, and we're glad to hear that you found their suggestions valuable.Our location near downtown Saugatuck and Downtown Douglas is indeed a significant advantage for those looking to explore the area. Proximity to local attractions and establishments like Saugatuck Brewing, Saugatuck Antique Mall, and Christo's Roadhouse is something we're proud to offer our guests.We understand that the continental breakfast may not have been extraordinary, but we appreciate your understanding that it met the standard. Your feedback on this aspect is important, and we'll certainly consider ways to enhance our breakfast offerings in the future.We're thrilled to hear that you would choose to stay with us again. Providing a comfortable and enjoyable experience for our guests is our top priority, and we look forward to welcoming you back in the future.
Best breakfast I’ve seen at a hotel in quite a while . Employees were very pleasant . Good sized rooms in decent condition . Pet friendly ! We would stay again .
Richard
Stayed 1 night in Sep 2023
Response from Rupesh P on 15 Sept 2023
Dear Richard,Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely thrilled to hear that you had such a positive experience during your stay at our hotel.It's fantastic to know that you enjoyed our breakfast offerings, and we're delighted to be recognized as having the "best breakfast" you've seen in a while. Our team works hard to provide a variety of delicious options to start your day off right.We also appreciate your kind words about our employees. Providing exceptional service is one of our top priorities, and we're pleased to hear that our staff's friendliness added to your overall enjoyment.Our spacious and well-maintained rooms are designed with our guests' comfort in mind, and we're glad to hear that you found them to be of good size and in decent condition.Furthermore, we are proud to be a pet-friendly hotel. We understand that pets are an important part of many families, and we want to ensure that everyone feels welcome and comfortable during their stay.We genuinely appreciate your feedback, and it would be our pleasure to welcome you back for another stay in the future. If you have any specific suggestions or requests for your next visit, please don't hesitate to reach out.Once again, thank you for choosing to stay with us, and we look forward to serving you again in the future.Warm regards,