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"Good clean room but awful customer service i arrived at 18:00 n i was made to wait 30min to check in, i was forced to sit with a random family while they checked me in. Waiting area was full. The service I received i wouldn't say its a 5* hotel. "

"Feels like they are after your money. The rooms were ready for early check-in, but they still required 50 USD for us to access the rooms prior to the agreed check-in time. "

"Huge room. Good location."

"clean room, very good service very popular hotel. breakfast selection is great. highly recommended. provided room change upon highlighing issues with room"

"Firstly the staff was fantastic, helpful friendly and polite. Food was exceptional both for breakfast, evening meal and afternoon tea. Watch the curries they are proper spicy compared to England. Roof top pool and bar great at sunset. Several different restaurants and all very good quality. The rooms are fantastic spacious and comfortable. They have thought of everything. If you are in Colombo it is worth a stay."

"Excellent stay and had a early check in as soon as I arrived many thanks "

"All great great"

"Great "

"An excellent, excellent stay at the Galle Face Hotel. The staff were so kind and attentive, especially the entire guest relations team of Darshi, Viduni, Kithara, Dinushi, and Ivoni, who surprised us with a gorgeous setup for our anniversary, and Kenan who gave us a special hotel 'heritage tour.' We stayed 2 days, but the kids were so sad to leave. The breakfast was expansive and delicious, and the swimming pool is apparently the only hotel salt pool in Sri Lanka. The sunset viewing area is beautiful and just everything about this hotel was wonderful."